We are sorry that this happened to you.

From our own investigations we assume that the problem of yesterday was
caused by
single provider which made 6000 players of Tibia to get kicked.

We can understand your worries completely but the "streets" of the internet
are
not perfect and traffic jams can happen even if you are fine most of the
time.

Let me describe it in other words:

Even if your car runs perfectly and is fuelled, there is no guarantee that
you
will reach your destination.
Furthermore, if you got a date with your girlfriend and you come too late
because
of a traffic jam, you do not blame her, or ?

The same is true for us. We do not run the "streets" of the internet and we
cannot
be held responsible for what happens with the data on the way to and from
our data
centres.
If we really get difficulties with our servers, all players of a server
would
recognise it and not only 50 or 100 or an individual one.
In general you can say, if you suffer from individual kicks or lags and
your
friends on the server are fine, the problem has to be on your system or
your
individual connection.
If your friends suffer from lags but others from a different country don't,
the
problem rests with a local internet provider in most cases .
Only if nearly all players of a server are being affected and the reason is
not a
DDoS attack or a big problem with a global backbone provider (biggest and
most
important provider for the structure of the internet), the problem may rest
with
our servers.
However, things like DDoS attacks cannot always be averted and sometimes,
we face
a hardware malfunction even if these cases are very rare and we
continuously work
to avoid them.
Ofcourse, we always try to inform you, our community, about it
immediately.

I know that this information will not help you right now, but maybe it
helps you
to evaluate what happened.

Kind regards,
Grimrath
Tibia Customer Support