Hi, thanks for visiting Xbox Support! I'm Joanna M.
21:52
Me
hi ineed to change my xbox account email
21:52
Joanna M
May I know your name so I can address you properly?
21:52
Me
Dan
21:52
Me
i need to change my email account for xbox one not just an alias
21:53
Joanna M
Hello Dan. I'll be more than happy to assist you with your concern for today. Rest assured I will do my best to resolve this as soon as possible.

21:54
Me
well ive just told you what i need done
21:54
Joanna M
I got you on this! :) To ensure we are connected, I’ll be sending the rejoin link in your email in the event that we get disconnected. Can you provide me the following:
    1) May I have your best contact email?
    2) Xbox Gamertag
    3) Type of Xbox Console you are using
21:54
Me
daniel.wilson11@outlook.com
21:55
Me
uksupersquirtle
21:55
Me
xbox one
21:55
Me
can we get into it?
21:56
Joanna M
Let me just you the rejoin link real quick.
21:57
Joanna M
*send
21:57
Me
is it done yet
21:59
Joanna M
You mean your email associated with this account?
 You want it changed?
22:00
Me
i want to change the email address assosiacted to this account
22:01
Me
its adamc_08@hotmail.com
22:01
Me
but it needs to be used for work only
22:01
Me
and i wont be having access to the password
22:01
Joanna M
Alright, let me just pull up my resources and see what I can do to help you. Kindly provide me 2-3 minutes please.
22:02
Me
ok
22:03
Joanna M
Thank you so much Dan.
22:04
Joanna M
Alright, so here's what we're going to do. I can walk you through in changing the email associated with this account. here is the link that we are going to use
https://support.xbox.com/en-US/my-account/microsoft-account/change-email-sign-in-for-microsoft-account just for your future reference.
22:11
Me
no
22:11
Me
thats an alias
22:11
Me
not a new email
22:11
Me
i dont want my account to have anything to do with the old email
22:12
Me
can you help?
22:12
Joanna M
So you mean you want the old email associated with the account deleted?
22:15
Me
i dont want the email deleted completely
22:15
Me
just remove the association with the account
22:15
Me
can you be a little quicker please its late
22:16
Joanna M
Yes, we can do that with help of the link I just provided.
22:19
Me
hello?
22:19
Me
no you cant it doesnt say anything
22:19
Me
just help me through it
22:19
Joanna M
Sign in to your Microsoft account which is account.microsoft.com. > Select Your info at the top of the page > Select Manage how you sign in to Microsoft
22:21
Me
ive done that it is an LIAS
22:21
Me
ALIAS
22:22
Me
listen to me
22:22
Me
IVE DONE IT
22:22
Me
I DONT WANT TO DELETE THE ACCOUNT OR ANYTHING
22:22
Me
I WANT TO JUST CHANGE IT TO A COMPLETELY DIFFERENT ACCOUNT
22:22
Me
WITH 0
22:22
Me
ZERO
22:22
Me
NULL
22:22
Me
NO
22:22
Me
REFERENCE TO MY OLD ACCOUNT
22:22
Me
can you do that for me
22:22
Me
or will you just send me to the same link ive already read before coming here?
22:23
Joanna M
It will not change your account just your primary email.
22:26
Me
yes
22:28
Me
i want a new password
22:28
Me
i mean
22:28
Me
new email on it
22:28
Me
i dont want adamc_08@hotmail.com
22:28
Me
i want to remove any link
22:28
Me
and have a new one
22:28
Joanna M
Yes, we can do that. Have you tried signing in and going to your info?
22:31
Me
yes i have
22:31
Me
thats why im here
22:31
Me
if i fixed it that way i wouldnt be here
22:31
Me
are you mentally unstable
22:31
Me
what i want is for YOU
22:32
Me
to delete the link from my xbox account to that email
22:32
Me
and then link a new email to it
22:32
Me
with 0 relation
22:32
Me
zero!!!
22:32
Me
NONE!!!!
22:32
Me
can you understand that?
22:33
Me
maybe i should be the one getting paid for helping you do your job
22:33
Joanna M
I do understand what you want to happened however, it will be unfair for some other customer who followed the standard procedure. And as I mention, we are not allowed to make any changes on our customer's account due to security purposes. I hope you do understand as well Adam.
22:35
Me
but i dont want what is on the link
22:36
Me
i want a new account
22:36
Me
new email added to my account
22:36
Me
and i cant do that with the shitty alias thing
22:37
Me
i hope you understand that
22:37
Me
i need them to be two seperate accounts with two seperate passwords
22:37
Me
each without access to the other
22:37
Joanna M
I can definitely help you with it by walking you through the entire process. If ever that I only have the option for you to make any changes on your account, I'll do it for you and I'm not going to make this difficult for you. However, as long as I really want to process that, it's just our system won't allow us.
22:40
Me
so you can help me or you cant?
22:40
Me
if you can get me exactly what i need that is great
22:41
Me
walk me through it
22:41
Me
and quicker
22:42
Me
?????
22:43
Me
can you please be quicker
22:46
Me
like its nearly 11pm
22:46
Joanna M
Alright, I will be quick about it. We need to access the same website as I gave before
because through there we can set a new email address as your primary alias and remove the email you no longer want to use to sign in.
22:49
Me
no
22:49
Me
if you delete the email address it is gone forever
22:49
Me
not just from xbox
22:49
Me
you realise that?
22:49
Joanna M
We can just set a new email as your primary
alias.
22:53
Me
but it wont have its own password will it
22:53
Joanna M
I'm willing to help you out with this however, I need your cooperation as well so that we can work on this stuff. I do understand that you want to use a different email address on your account but to let you know that you're the only one who can verify the security information which will be asked if ever that you're about to manage your alias.
22:57
Me
look this method either doesnt get me a new password or deletes my other account
22:58
Me
neither of which i want
22:58
Me
surely you are able to comprehend what i am saying
22:58
Me
is there no workaround
22:58
Me
and please hurry up
22:58
Me
this customer service is shit
22:58
Joanna M
I'm trying to keep this conversation professional however, if you'll continue to use profanity, I apologize but I'll be forced to end the chat.
22:59
Me
well can you hurry and up and help me
23:00
Me
rather than repeating the same stuff
23:00
Me
that way you do your job and i wont be pissed
23:00
Joanna M
To start on that, can we go to account.microsoft.com and click on "Your Info"
23:00
Joanna M
Select Your info at the top of the page > Select Manage how you sign in to Microsoft
23:01
Joanna M
Please let me know once you're done.
23:01
Me
done
23:02
Joanna M
Now what do you see on your screen ?
23:02
Me
two accountd
23:02
Me
the alias
23:02
Me
that i made earlier
23:02
Me
and my account
23:02
Joanna M
Do you have an option to manage it like adding an alias or to remove an alias ?
23:03
Me
yes
23:03
Joanna M
On that case you can remove the payment instrument that you want so that it will not be associated to the gamer tag of yours. if ever that the email address that you removed will be signed in to account.xbox.com or to your console, it will generate another gamer tag and it will give you a free gamer tag change after 30 days.
23:04
Me
NO
23:05
Me
ffs
23:05
Me
i knew you had no idea what im saying
23:05
Me
i dont want to take over this account
23:05
Me
i want adamc_08 email to stay the way it is
23:05
Me
and i want to have a new account
23:05
Me
answer this: will i have the same password as adamc_08@hotmail.com on outlook as my email for this gamertag?
23:06
Joanna M
Yes it's because it's still under your Microsoft account.
23:07
Me
so did you listen to me at all?
23:07
Me
i said specifically
23:07
Me
that i wanted it to not be linked
23:07
Me
AT ALL
23:07
Me
ZERO CONNECTION
23:07
Me
i said it like 10 times
23:07
Me
please dont be autistic
23:07
Joanna M
Microsoft operates a zero tolerance approach to abusive or threatening behavior, if you continue to be abusive or threatening I will close this chat session.
23:08
Me
THEN DO YOUR JOB
23:08
Me
or ill report you
23:08
Me
for being bad
23:08
Me
it works both ways
23:08
Me
the chat logs just show me getting annoyed at you for not listening to me
23:08
Joanna M
Well if you want to file a formal complain you can file a case to our Legal department.
23:09
Me
I havent got that annoyed yet
23:09
Me
maybe if you help me with my original concern for being here
23:09
Me
rather than trying to sort out something i dont want
23:10
Me
i literally told you 5 times or more i want 0 connection to adamc_08
23:10
Me
but you didnt listen
23:10
Me
soooo
23:10
Me
listen to this ok?
23:10
Me
I WANT 0 CONNECTION TO THE ACCOUNT CURRENTLY REGISTERED AND I WANT MY NEW ACCOUNT TO BE THE ONLY ACCOUNT REGISTERED TO UKSUPERSQUIRTLE
23:10
Me
IS THAT POSSIBLE
23:10
Joanna M
Yes, just like what I mentioned, under "Manage how you sign in to Microsoft" You'll be able to manage your primary and the secondary email.
23:12
Me
ok listen to me carefully ok
23:12
Me
can you say ok so i know you are listening
23:12
Me
please joanna this is important to my sanity
23:13
Joanna M
That's why I asked you if you do have an option to delete or to add an email address it's because if ever that you want to delete a primary or a secondary email, you can use those so that it will not be connected to your gamer tag.
23:13
Me
ok joanna
23:14
Me
here's the thing
23:14
Me
when you click delete it specifically says that the email will be gone forever
23:14
Me
are you aware of your own companies features?
23:14
Me
i dont want any links
23:14
Me
but i need that email
23:15
Me
for work stuff
23:15
Me
are you following me joanna or should i repeat myself in one word sentances?
23:15
Joanna M
AdAmC_08@hotmail.com
adamc_08@hotmail.com
23:16
Joanna M
Which email address is the one that you're trying to remove ?
23:17
Joanna M
The first one or the last one ?
23:17
Me
you realise they are the same email address?
23:17
Me
one just has capitals lol
23:17
Joanna M
However it matters. If ever that you'll sign in the secondary email, it will generate a different gamer tag.
23:19
Me
joanna
23:19
Me
they are the same email address
23:19
Me
emails are not case sensative
23:19
Me
and i dont want the same password for both emails
23:19
Me
so this is not a solution
23:19
Me
no matter how much you say it, it does not solve what i want
23:19
Me
maybe you can say it a few more times in a row to get it out your system ill wait
23:20
Joanna M
Ok here's the thing, I'll send a verification code to the phone and to the email address associated on your Microsoft account. once you receive the code, just send it to me.
23:21
Me
ok
23:21
Joanna M
You can check your phone an email right now. just let me know once you receive it.
23:22
Joanna M
If ever that you can't find it on your email, you can just take a look on your span and junk folders.
23:22
Me
645535
23:22
Me
?
23:22
Me
idk if thats it or if thats an earlier one
23:22
Joanna M
Thank you for that information. I already pulled up another account.
23:23
Joanna M
As I check here on my end, the email address AdAmC_08@hotmail.com is associated to the gamer tag UKSuperSquirtle while the email address II Adamc II is associated to the email address adamc_08@hotmail.com
23:24
Me
yeah right the second account is my step brothers
23:25
Me
that needs to stay
23:25
Me
i just want uksupersquirtle to have a new email
23:25
Me
with a new password
23:25
Me
seperate from the account adamc_08
23:26
Me
hello
23:26
Joanna M
Adam, just like what I've mentioned we can remove that email address and then add an email so that we can replace a primary email address to it.
23:27
Me
joanna
23:28
Me
when you go to remove it
23:28
Me
it says
23:28
Me
it will delete the email
23:28
Me
it stats
23:29
Me
"if you remove this alias, you wont be able to use it to send or receive emails through outlook.com, but your existing emails will remain in your inbox"
23:29
Me
i do not wish to delete my email
23:29
Joanna M
It will not delete your email, what will happen is the email under outlook will not going to receive any communications with regards to your Xbox like game updates, etc.
23:30
Me
https://gyazo.com/a1728448a914fc15d8f559e5782726b2
23:31
Me
read what it says
23:31
Me
it has a warning saying "BE COMPLETELY CERTAIN YOU DON'T WANT TO USE IT ANYWHERE ELSE"
23:31
Me
please dont lie to me joanna
23:31
Joanna M
What we're going to do here is to remove an alias on your Microsoft account. Basically, we're not going to delete it.
23:33
Joanna M
https://support.xbox.com/en-US/my-account/microsoft-account/cancel-microsoft-account
23:33
Joanna M
This will be the procedure if ever that we'll be closing or deleting an account.
23:34
Me
why does it say it will delete it
23:34
Me
if it doesnt delete it ?
23:34
Joanna M
But on what we're doing here, we'll just remove the email address associated to your gamer tag.
23:34
Joanna M
That's the thing that we're about to do.
23:34
Me
deleting an alias doesnt just do that though
23:35
Me
it deleted everything
23:35
Me
i dont want that
23:35
Me
i want adamc_08 to still be a working account
23:35
Me
and you are telling me to delete it
23:36
Joanna M
If ever that we'll delete an account, we should be under Service & subscriptions Tab. But as for now we're just going to remove it.
23:36
Me
no if it gets removed it goes
23:36
Me
i dont want it gone
23:36
Joanna M
I'm not telling you delete it. We're Removing an email address. Not to Delete
23:36
Me
then why does the warning say it will be permanently gone
23:37
Me
the warning doesnt lie
23:37
Me
bad staff members lie
23:37
Me
i want adamc_08 and my new email wando.alias@outlook.com to both exist with different passwords
23:38
Me
do you understand that?
23:38
Joanna M
Well if you want you can try to pull up the link that I sent. That will be the Procedure of closing or deleting an account.
23:39
Me
im not closing or deleting an account
23:39
Me
so why would i do that
23:39
Joanna M
the one that we're about to do is Managing Email address associated to your Microsoft account.
23:40
Me
im on that page and it doesnt say it anywhere
23:40
Joanna M
https://support.xbox.com/en-US/my-account/microsoft-account/cancel-microsoft-account
23:41
Me
IM ON THAT PAGE
23:42
Me
i literally just told you
23:42
Me
im on that page
23:42
Me
can you not read?
23:42
Joanna M
Do you see the procedure of closing account ? If ever, it's not the same on the procedures that I'm providing you because we're not closing or deleting your Microsoft account.
23:43
Me
im not removing an account when the warning states that you will lose it
23:43
Joanna M
As for reference, you can use this. https://support.xbox.com/en-US/my-account/microsoft-account/change-email-sign-in-for-microsoft-account
23:43
Joanna M
I know, that's why I'm providing the steps on how we can manage your email address.
23:44
Me
Note If you choose to remove an alias that uses a Microsoft domain such as @hotmail.com, @outlook.com, or @live.com, that alias will be completely deleted and will not be available to sign in to any Microsoft services.
23:44
Me
Note If you choose to remove an alias that uses a Microsoft domain such as @hotmail.com, @outlook.com, or @live.com, that alias will be completely deleted and will not be available to sign in to any Microsoft services.
23:44
Me
Note If you choose to remove an alias that uses a Microsoft domain such as @hotmail.com, @outlook.com, or @live.com, that alias will be completely deleted and will not be available to sign in to any Microsoft services.
23:44
Me
are you fucking autistic?
23:44
Joanna M
As the abusive or threating behavior has continued, I am closing this chat. Should you have a support question in the future Xbox support would be happy to help you.
23:44
Me
learn to read
23:44
Joanna M
Your Xbox Support agent Joanna M has ended your chat session. Thanks for visiting Xbox Support.
23:44
System
Chat has ended.
23:44