Hi there Jamie! 😀 Thank you for contacting Virgin Media Sales Webchat. Hope you’re doing well. How may I assist you today?
You at 15:10, Aug 23:
hi my contract ended recently just woudering if i can get the big bundle thats currently on offer for £30 a month ?
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Fleur at 15:11, Aug 23:

Thanks for sharing Jamie. I understand that you would like to get the new customers’ offer and I know how enticing it is. 😀
Fleur at 15:11, Aug 23:

In regards to that, it's actually an introductory to new customers which does not have an active service yet with Virgin and wish to join today. 😀
Fleur at 15:11, Aug 23:

We actually have different deal to offer you here. I’ll be more than glad to check available offers just for you. 👍
Fleur at 15:11, Aug 23:

Are you okay with that?
You at 15:12, Aug 23:
yh sure
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Fleur at 15:12, Aug 23:

Perfect! 😀
Fleur at 15:12, Aug 23:

First off, may I know your post code and door number also please confirm if I am chatting with the account holder?
You at 15:12, Aug 23:
73 the avenue dn50np
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Fleur at 15:13, Aug 23:

Thanks Jamie and please confirm the full name in the account.
You at 15:13, Aug 23:
jamie lee slater
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Fleur at 15:15, Aug 23:

Awesome I got it! 😀
Fleur at 15:15, Aug 23:

For security, what are the 1st, 2nd and 4th characters of the password you usually quote over the telephone when you call Virgin Media please?
You at 15:15, Aug 23:
h a r
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Fleur at 15:16, Aug 23:

Thanks for keeping your account secured! Please bear with me as I check it. 👍
Fleur at 15:17, Aug 23:

Upon checking here, you've already gotten the Big bundle and if we're going to refresh the package, it will be on standard rate of £59 per month for 12-month contract.
Fleur at 15:17, Aug 23:

How does that sound to you?
You at 15:18, Aug 23:
my contract has expired i dont want to refresh if thats the monthly price why is it so high ? for lowest package
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Fleur at 15:19, Aug 23:

I got your point there Jamie, based on your contract the introductory discount has ended that is why you're now on standard rate.
Fleur at 15:20, Aug 23:

You've already gotten the cheapest deal for Big bundle but if you wish to get more channels, here's what we have for you.
Fleur at 15:21, Aug 23:

The Bigger bundle that comes with over 230 channels, M100 and Talk Weekends for only £60 per month for 12-month contract (£78 thereafter).
Fleur at 15:21, Aug 23:

This includes:
Fleur at 15:21, Aug 23:

• With over 230 channels including all the Entertainment Picks, BT Sport in 4K Ultra HD and more Sky channels in HD.
Fleur at 15:21, Aug 23:

• Our M100 Fibre Broadband with average download speeds of 108Mbps.
Fleur at 15:21, Aug 23:

• You have a 14 day cooling off period, so you can experience just how much better Virgin’s services are!
Fleur at 15:22, Aug 23:

What’s your thoughts Jamie?
You at 15:23, Aug 23:
yh that sounds better does that come with a new box ect ?
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Fleur at 15:24, Aug 23:

You have the latest V6 box here. 😊
You at 15:24, Aug 23:
oh okay lol
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Fleur at 15:24, Aug 23:

Cool! 😎
Fleur at 15:24, Aug 23:

Do we have an agreement now to upgrade your package?
You at 15:24, Aug 23:
well thats sounds good and thats for 12 month
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You at 15:24, Aug 23:
at £60
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Fleur at 15:25, Aug 23:

That's right! Then after 12 months, you'll have the full control on the contract.
Fleur at 15:25, Aug 23:

It means that you can negotiate with the price, change your bundle or discontinue with the package without paying anything as you're already out of contract so that you can get better price with better deals.
Fleur at 15:25, Aug 23:

Sounds fair?
You at 15:25, Aug 23:
can i negotiate that £60 pound :D
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You at 15:26, Aug 23:
lol
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Fleur at 15:27, Aug 23:

Good question Jamie, this is actually the best deal we have for Bigger bundle. Here's what I can do to help you out. We'll give you a credit of £20 to be added on your next bill.
Fleur at 15:27, Aug 23:

Sounds great?
You at 15:27, Aug 23:
go for it ;)
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Fleur at 15:28, Aug 23:

Splendid choice! 😊
Fleur at 15:29, Aug 23:

By the way, Sky Sports has an upcoming football matches, why don’t we add this now and have you access to our best value offer of 50% discount so you can enjoy watching it?
Fleur at 15:29, Aug 23:

Sky Sports in SD is originally £31.75/month but it could be yours at £15.87/month which is good for six months on a 30-day rolling contract.
Fleur at 15:29, Aug 23:

If you prefer to watch live on HD to be more exciting, we can get it for you on £7 extra.
Fleur at 15:29, Aug 23:

The good news about it is it won't tied you in a contract, which means you have the full control on how long you can keep it or not. 😀
Fleur at 15:29, Aug 23:

What do you think of this?
You at 15:30, Aug 23:
no thank you bt sports will be great for now plus the partner would not be happy :D
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Fleur at 15:30, Aug 23:

Not a problem, I just don't want you to miss this great opportunity of getting the exclusive offers that we have  as this might not be available by the time you contact us back. The prices have never been this low. 😀
Fleur at 15:31, Aug 23:

Let me proceed with the order for Bigger bundle, okay?
You at 15:31, Aug 23:
yeyes pleasse
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Fleur at 15:31, Aug 23:

Perfect! 👍
Fleur at 15:31, Aug 23:

I just need to share some quick information with you about our broadband service.
Fleur at 15:32, Aug 23:

I need to inform you of your speed ranges. Your peak download speed will range between 105 and 109Mbps.
Fleur at 15:32, Aug 23:

And your minimum speed guarantee is 54Mbps. I just need to share this quick statement with you as well.
Fleur at 15:32, Aug 23:

Fleur has sent you a Secure Form: [Web Chat] BB Honesty Statement 2019
Fleur at 15:32, Aug 23:

Just simply click the link highlighted in blue that you will receive from us and kindly complete the form.
Fleur at 15:32, Aug 23:

You may send back the form here on chat after you filled it up.
Fleur at 15:33, Aug 23:

Excellent! 😊
Fleur at 15:33, Aug 23:

Your contract is subject to a minimum term of 12 months; if you choose to leave your contract early or move to an address Virgin doesn’t service, you may be subject to early disconnection fees.
Fleur at 15:33, Aug 23:

Can you please provide your email address for confirmation?
You at 15:34, Aug 23:
okay can i set up a direct debit for the 28th of each month ?
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You at 15:34, Aug 23:
vicki_harrybond@yahoo.co.uk <<partners email lol
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Fleur at 15:34, Aug 23:

We'll still follow the same billing cycle. 👍
Fleur at 15:35, Aug 23:

Thanks. All has been arranged for you Jamie and for quick recap:
Fleur at 15:35, Aug 23:

We upgraded your package to Bigger bundle for only £60 per month for 12-month contract (£78 thereafter).
Fleur at 15:35, Aug 23:

As a goodwill gesture, we provided you a credit of £20 that will automatically added on your next bill.
Fleur at 15:36, Aug 23:

Kindly unplug the set top box from the power outlet for a few seconds or a minute then plug back in. To be able to enjoy watching these channels today!  👍
Fleur at 15:36, Aug 23:

You'll be receiving an email confirmation within 24 hours about what we have discussed.
Fleur at 15:36, Aug 23:

Thank you so much for your time and patience Jamie. Is there anything else I can help you with?
You at 15:36, Aug 23:
yes is it possible to set up a direct debit so the money comes striaght out rather thenn me logging in to pay ??
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You at 15:37, Aug 23:
or can i do that on site myself ?
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Fleur at 15:37, Aug 23:

Oh okay, if you want I will hand you over to our Billing Team to help you with your direct debit concern.
Fleur at 15:37, Aug 23:

Are you okay with that?
You at 15:37, Aug 23:
yh thanks
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You at 15:38, Aug 23:
thanks for your help :)
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Fleur at 15:38, Aug 23:

You are most welcome Jamie. I should be the one thanking you for your time chatting with us online. 😊
Fleur at 15:38, Aug 23:

Please stay on the line whilst I hand you over to them.  👍