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  1. <p><strong>PRIVACY POLICY</strong></p>
  2. <p><strong>Last updated&nbsp;May 31, 2018&nbsp;</strong>&nbsp;</p>
  3. <p>Thank you for choosing to be part of our community at&nbsp;Transport for Virtual London&nbsp;(&ldquo;company&rdquo;, &ldquo;we&rdquo;, &ldquo;us&rdquo;, or &ldquo;our&rdquo;). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at&nbsp;contact@tfvlondon.com.</p>
  4. <p>When you visit our&nbsp;website&nbsp;http://www.tfvlondon.com,&nbsp;and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our&nbsp;Sites&nbsp;and our services.</p>
  5. <p>This privacy policy applies to all information collected through our&nbsp;website&nbsp;(such as&nbsp;http://www.tfvlondon.com),&nbsp;and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "<strong>Sites</strong>").&nbsp;</p>
  6. <p><strong>Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.&nbsp;</strong></p>
  7. <p>&nbsp;</p>
  8. <p><strong>TABLE OF CONTENTS</strong><strong>&nbsp;</strong>&nbsp;</p>
  9. <p><span style="text-decoration: underline;">1. WHAT INFORMATION DO WE COLLECT?</span></p>
  10. <p><span style="text-decoration: underline;">2. HOW DO WE USE YOUR INFORMATION?</span></p>
  11. <p><span style="text-decoration: underline;">3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?</span>&nbsp; &nbsp;&nbsp;&nbsp;</p>
  12. <p><span style="text-decoration: underline;">4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?</span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p>
  13. <p><span style="text-decoration: underline;">5. HOW LONG DO WE KEEP YOUR INFORMATION?</span></p>
  14. <p><span style="text-decoration: underline;">6. HOW DO WE KEEP YOUR INFORMATION SAFE?</span>&nbsp;&nbsp;</p>
  15. <p><span style="text-decoration: underline;">7. WHAT ARE YOUR PRIVACY RIGHTS?</span></p>
  16. <p><span style="text-decoration: underline;">8. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?</span>&nbsp;</p>
  17. <p><span style="text-decoration: underline;">9. DO WE MAKE UPDATES TO THIS POLICY?</span></p>
  18. <p><span style="text-decoration: underline;">10. HOW CAN YOU CONTACT US ABOUT THIS POLICY?</span></p>
  19. <p>&nbsp;</p>
  20. <p><strong>1. WHAT INFORMATION DO WE COLLECT?</strong><strong>&nbsp;</strong>&nbsp;</p>
  21. <p>&nbsp;</p>
  22. <p><strong>Personal information you disclose to us</strong>&nbsp;</p>
  23. <p><strong><em>In Short:</em></strong><strong>&nbsp;</strong><em>We collect personal information that you provide to us such as name, address, contact information, passwords and security data,&nbsp;and payment information.</em>&nbsp;&nbsp;</p>
  24. <p>We collect personal information that you voluntarily provide to us when&nbsp;registering at the&nbsp;Sites&nbsp;expressing an interest in obtaining information about us or our products and services, when participating in activities on the&nbsp;Sites&nbsp;(such as posting messages in our online forums or entering competitions, contests or giveaways)&nbsp;or otherwise contacting us.</p>
  25. <p>The personal information that we collect depends on the context of your interactions with us and the&nbsp;Sites, the choices you make and the products and features you use. The personal information we collect can include the following:</p>
  26. <p><strong>Name and Contact Data.</strong>&nbsp;We collect your first and last name, email address, date of birth and IP address.</p>
  27. <p><strong>Credentials.</strong>&nbsp;We collect passwords, password hints, and similar security information used for authentication and account access.</p>
  28. <p>All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.</p>
  29. <p>&nbsp;</p>
  30. <p><strong>Information automatically collected</strong>&nbsp;</p>
  31. <p><strong><em>In Short:</em></strong><strong>&nbsp;</strong><em>Some information &ndash; such as IP address and/or browser and device characteristics &ndash; is collected automatically when you visit our&nbsp;Sites.</em></p>
  32. <p>We automatically collect certain information when you visit, use or navigate the&nbsp;Sites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our&nbsp;Sites&nbsp;and other technical information. This information is primarily needed to maintain the security and operation of our&nbsp;Sites, and for our internal analytics and reporting purposes.&nbsp;</p>
  33. <p>Like many businesses, we also collect information through cookies and similar technologies.&nbsp;&nbsp;</p>
  34. <p>&nbsp;</p>
  35. <p><strong>Information collected from other sources</strong>&nbsp;</p>
  36. <p><strong><em>In Short:&nbsp;</em></strong><em>We may collect limited data from public databases, marketing partners,&nbsp;and other outside sources.&nbsp;</em></p>
  37. <p>We may obtain information about you from other sources, such as public databases, joint marketing partners,&nbsp;as well as from other third parties. Examples of the information we receive from other sources include: social media profile information; marketing leads and search results and links, including paid listings (such as sponsored links).&nbsp;&nbsp;</p>
  38. <p>&nbsp;</p>
  39. <p><strong>2. HOW DO WE USE YOUR INFORMATION?</strong><strong>&nbsp;</strong>&nbsp;</p>
  40. <p><strong><em>In Short:&nbsp;</em></strong><em>We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.</em>&nbsp;&nbsp;</p>
  41. <p>We use personal information collected via our&nbsp;Sites&nbsp;for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests ("Business Purposes"), in order to enter into or perform a contract with you ("Contractual"), with your consent ("Consent"), and/or for compliance with our legal obligations ("Legal Reasons"). We indicate the specific processing grounds we rely on next to each purpose listed below.&nbsp;&nbsp;</p>
  42. <p>We use the information we collect or receive:&nbsp;&nbsp;</p>
  43. <ul>
  44. <li><strong>To facilitate account creation and logon process</strong>&nbsp;with your Consent. If you choose to link your account with us to a third-party account *(such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process. See the section below headed "<span style="text-decoration: underline;"><a href="https://app.termly.io/document/privacy-policy/e3897af3-19f4-4199-9593-642081d54bdd#sociallogins">HOW DO WE HANDLE YOUR SOCIAL LOGINS</a></span>" for further information.&nbsp;&nbsp;</li>
  45. <li><strong>To send administrative information to you</strong>&nbsp;for Business Purposes. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.&nbsp;&nbsp;&nbsp;</li>
  46. </ul>
  47. <p>&nbsp;</p>
  48. <p><strong>3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?</strong><strong>&nbsp;</strong>&nbsp;</p>
  49. <p><strong><em>In Short:&nbsp;</em></strong><em>We only share information with your consent, to comply with laws, to protect your rights, or to fulfil business obligations.&nbsp;</em>&nbsp;&nbsp;</p>
  50. <p>We only share and disclose your information in the following situations:&nbsp;</p>
  51. <ul>
  52. <li><strong>Compliance with Laws.</strong>&nbsp;We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).&nbsp;</li>
  53. <li><strong>Vital Interests and Legal Rights.</strong>&nbsp;We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.&nbsp;</li>
  54. <li><strong>With your Consent.</strong>&nbsp;We may disclose your personal information for any other purpose with your consent.&nbsp;&nbsp;</li>
  55. </ul>
  56. <p>&nbsp;</p>
  57. <p><strong>4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?</strong><strong>&nbsp;</strong>&nbsp;</p>
  58. <p><strong><em>In Short:&nbsp;</em></strong><em>We may use cookies and other tracking technologies to collect and store your information.</em>&nbsp;&nbsp;</p>
  59. <p>We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.&nbsp;&nbsp;&nbsp;&nbsp;</p>
  60. <p>&nbsp;</p>
  61. <p><strong>5. HOW LONG DO WE KEEP YOUR INFORMATION?</strong><strong>&nbsp;</strong>&nbsp;</p>
  62. <p><strong><em>In Short:&nbsp;</em></strong><em>We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.</em>&nbsp;&nbsp;</p>
  63. <p>We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than&nbsp;90 days past the termination of the user's account.&nbsp;</p>
  64. <p>When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.</p>
  65. <p>&nbsp;</p>
  66. <p><strong>6. HOW DO WE KEEP YOUR INFORMATION SAFE?&nbsp;</strong><strong>&nbsp;</strong></p>
  67. <p><strong><em>In Short:&nbsp;</em></strong><em>We aim to protect your personal information through a system of organizational and technical security measures.</em>&nbsp;&nbsp;</p>
  68. <p>We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our&nbsp;Sites&nbsp;is at your own risk. You should only access the services within a secure environment.&nbsp;&nbsp;</p>
  69. <p>&nbsp;</p>
  70. <p><strong>7. WHAT ARE YOUR PRIVACY RIGHTS?</strong><strong>&nbsp;</strong>&nbsp;</p>
  71. <p><strong><em>In Short:&nbsp;</em></strong><em>In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information.&nbsp;You may review, change, or terminate your account at any time.</em>&nbsp;&nbsp;</p>
  72. <p>In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the&nbsp;<span style="text-decoration: underline;"><a href="https://app.termly.io/document/privacy-policy/e3897af3-19f4-4199-9593-642081d54bdd#contact">contact details</a></span>&nbsp;provided below. We will consider and act upon any request in accordance with applicable data protection laws.&nbsp;</p>
  73. <p>If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.&nbsp;&nbsp;&nbsp;</p>
  74. <p>If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here:&nbsp;<span style="text-decoration: underline;"><a href="http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm" target="_blank">http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm</a></span>&nbsp;<br /> &nbsp;</p>
  75. <p><strong>Account Information</strong>&nbsp;&nbsp;</p>
  76. <p>If you would at any time like to review or change the information in your account or terminate your account, you can:&nbsp;&nbsp;</p>
  77. <p>■ Contact us using the contact information provided.&nbsp;&nbsp;&nbsp;</p>
  78. <p>Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.&nbsp;</p>
  79. <p><strong><span style="text-decoration: underline;">Cookies and similar technologies:</span></strong><strong>&nbsp;</strong>&nbsp;Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our&nbsp;Sites. To opt-out of interest-based advertising by advertisers on our&nbsp;Sitesvisit&nbsp;&nbsp;<span style="text-decoration: underline;"><a href="http://www.aboutads.info/choices/" target="_blank">http://www.aboutads.info/choices/</a></span>&nbsp;.&nbsp;&nbsp;&nbsp;</p>
  80. <p><strong><span style="text-decoration: underline;">Opting out of email marketing:</span></strong><strong>&nbsp;</strong>You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list &ndash; however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:&nbsp;&nbsp;</p>
  81. <p>■ &nbsp;Contact us using the contact information provided.&nbsp;&nbsp;&nbsp;</p>
  82. <p>&nbsp;</p>
  83. <p><strong>8. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?</strong><strong>&nbsp;</strong>&nbsp;</p>
  84. <p><strong><em>In Short:&nbsp;</em></strong><em>Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.&nbsp;</em>&nbsp;&nbsp;</p>
  85. <p>California Civil Code Section 1798.83, also known as the &ldquo;Shine The Light&rdquo; law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.&nbsp;</p>
  86. <p>If you are under 18 years of age, reside in California, and have a registered account with the&nbsp;Sites, you have the right to request removal of unwanted data that you publicly post on the&nbsp;Sites. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the&nbsp;Sites, but please be aware that the data may not be completely or comprehensively removed from our systems.</p>
  87. <p>&nbsp;</p>
  88. <p><strong>9. DO WE MAKE UPDATES TO THIS POLICY?</strong><strong>&nbsp;</strong>&nbsp;</p>
  89. <p><strong><em>In Short:&nbsp;</em></strong><em>Yes, we will update this policy as necessary to stay compliant with relevant laws.</em>&nbsp;&nbsp;</p>
  90. <p>We may update this privacy policy from time to time. The updated version will be indicated by an updated &ldquo;Revised&rdquo; date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.&nbsp;</p>
  91. <p>&nbsp;</p>
  92. <p><strong>10. HOW CAN YOU CONTACT US ABOUT THIS POLICY?</strong><strong>&nbsp;</strong>&nbsp;</p>
  93. <p>If you have questions or comments about this policy, you may&nbsp;contact our Data Protection Officer (DPO),&nbsp;Liam Williams, by email atlwilliams@tfvlondon.com,&nbsp;or by post to:</p>
  94. <p>Liam Williams&nbsp;&nbsp;&nbsp;</p>
  95. <p>Transport for Virtual London&nbsp;&nbsp;&nbsp;</p>
  96. <p>London,&nbsp;KT2 6BA&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p>
  97. <p>&nbsp;</p>
  98. <p>If you have any further questions or comments about us or our policies, email us at&nbsp;contact@tfvlondon.com&nbsp;or by post to:&nbsp;</p>
  99. <p>&nbsp;</p>
  100. <p>Transport for Virtual London&nbsp;&nbsp;</p>
  101. <p>London,&nbsp;KT2 6BA&nbsp;&nbsp;&nbsp;</p>
  102. <p>Phone:&nbsp;07908267741&nbsp;&nbsp;&nbsp;</p>
  103. <p><strong>HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?</strong></p>
  104. <p>Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by emailing contact@tfvlondon.com</p>
  105. <p>&nbsp;</p>
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