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  1. AT&T:
  2.  
  3.  
  4.  
  5. Contact:
  6.  
  7.  - Phone: +1 (800) 288-2020
  8.  
  9.  
  10.  
  11. Tool(s):
  12.  
  13.  - SystemX                           // Master tool, can run credit checks and view DL on file.
  14.  
  15.  - MyCSP                             // Gateway for all tools.
  16.  
  17.  - CCTP                              // Call Center Transformation Program, unsure what it does.
  18.  
  19.  - Phoenix                           // Edits phone # information including rates.
  20.  
  21.  - G2                                // Fiber/U-Verse lookup.
  22.  
  23.  - US-DOT                            // Backup IP lookup tool.
  24.  
  25.  - CSR Admin                         // Logs into members accounts.
  26.  
  27.  - CTR                               // Transfer calls.
  28.  
  29.  - Torch                             // Can dump text messages.
  30.  
  31.  - Clarify                           // Looks up accounts by wireless #, can log into it and view the social & name on file.
  32.  
  33.  - Telegence                         // Shows account information by number including last 4 of SSN on file.
  34.  
  35.  - CCC                               // Cancels subscriptions.
  36.  
  37.  - DLC                               // Checks how long the phone # has been in service.
  38.  
  39.  - Agent Verification System         // Verifies employee IDs.
  40.  
  41.  - C-Care                            // Checks for phone/SIM updates.
  42.  
  43.  - CAP                               // Looks up account, unsure of specifications.
  44.  
  45.  
  46.  
  47. Employee ID(s):
  48.  
  49. Tabitha
  50. ID: TS0516
  51.  
  52. Cloey
  53. ID: IG165D
  54. tg171d
  55.  
  56.  
  57. Daffney Shepord
  58. ID: DS162Y
  59.  
  60.  
  61. Dwayne
  62. ID: MG218J
  63.  
  64.  
  65. ID: DP533N
  66. Darwin
  67.  
  68. Dan
  69. ID: DG510T
  70.  
  71. G2 PLUS / SELECTION
  72.  
  73.  
  74.  
  75. Link(s):
  76.  
  77.  - https://attathome.att.com/athome_web/index.jsp                                            // AT&T global login.
  78.  
  79.  - https://mycsp.cingular.com/mycspportal/appmanager/portal/csp?_nfpb=true&_pageLabel=login  // MyCSP login.
  80.  
  81.  
  82.  
  83. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  84.  
  85.  
  86.  
  87. Bell:
  88.  
  89.  
  90.  
  91. Contact:
  92.  
  93.  - Phone #: +1 (800) 667-0123
  94.  
  95.  
  96.  
  97. Tool(s):
  98.  
  99.  - Launchpad     // NOC exclusive, can do IP 2 Email/Username.
  100.  
  101.  - Maxplus       // Master tool.
  102.  
  103.  - CSM 1 Bill    // Billing lookups.
  104.  
  105.  - OrderMAX
  106.  
  107.  
  108.  
  109. Employee ID(s):
  110.  
  111.  
  112.  
  113. Name: Vipin
  114.  
  115. Employee ID: 604084
  116.  
  117.  
  118.  
  119. Name: Shamari
  120.  
  121. Employee ID: EY17429
  122.  
  123.  
  124.  
  125. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  126.  
  127.  
  128.  
  129. BT (British Telecom):
  130.  
  131.  
  132.  
  133. Contact:
  134.  
  135.  - Phone #: +44 011 44 1793 596931
  136.  
  137.  - Live Chat: https://bt.custhelp.com/app/contact
  138.  
  139.  
  140.  
  141. Tool(s):
  142.  
  143.  - BT WholeSale
  144.  
  145.  - Resolve
  146.  
  147.  - BT iTool
  148.  
  149.  - BT Directory
  150.  
  151.  
  152.  
  153. Employee ID(s):
  154.  
  155.  
  156.  
  157. Name: Adarsh Venkatraman Hegde
  158.  
  159.  
  160.  
  161. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  162.  
  163.  
  164.  
  165. Blueridge:
  166.  
  167.  
  168.  
  169. Contact:
  170.  
  171.  - Phone #: +1 (800) CABLE 77 / +1 (800) 222-5377
  172.  
  173.  
  174.  
  175. Tool(s):
  176.  
  177.  - ICOMS
  178.  
  179.  
  180.  
  181. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  182.  
  183.  
  184.  
  185. Charter:
  186.  
  187.  
  188.  
  189. Phone #: +1 (314) 965-0555
  190.  
  191.  
  192.  
  193. Tool(s):
  194.  
  195.  - D.R.U.M. // DOCSIS clone, has the same searches/CPE lookup.
  196.  
  197.  - Sigma    // Billing tool.
  198.  
  199.  - IRIS     // Secondary billing tool, can search by name or address.
  200.  
  201.  
  202.  
  203. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  204.  
  205.  
  206.  
  207. Clear:
  208.  
  209.  
  210.  
  211. Contact:
  212.  
  213.  - Phone #: +1 (888) 888-3113
  214.  
  215.  - Live Chat: http://www.clear.com/support/contact
  216.  
  217.  
  218.  
  219. Tool(s):
  220.  
  221.  - Boss           // Master tool.
  222.  
  223.  - Blue Avalanche // IP address lookups.
  224.  
  225.  - Salesforce     // Billing, adding accounts and editing plans.
  226.  
  227.  - Clearsky       // Used for checking status and coverage of towers.
  228.  
  229.  - ATAC           // VoIP call support.
  230.  
  231.  - Oracle ATG     // Also known as 'the oracle', used for livechat.
  232.  
  233.  - Lithium        // Used to access tools from live chat.
  234.  
  235.  
  236.  
  237. Link(s):
  238.  
  239.  - https://atac.alianza.com/default.aspx // ATAC login.
  240.  
  241.  
  242.  
  243. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  244.  
  245.  
  246.  
  247. Comcast:
  248.  
  249.  
  250.  
  251. Contact:
  252.  
  253.  - Phone #: +1 (800) 934-6489
  254.  
  255.  - Live Chat: https://www.comcastsupport.com/ChatEntry/
  256.  
  257.  
  258.  
  259. Tool(s):
  260.  
  261.  - Grandslam         // Master-tool, all tools are contained within it.
  262.  
  263.  - Einstein          // Knowledge base, unsure what else.
  264.  
  265.  - CSG
  266.  
  267.  - TTS               // Trouble Ticketing System.
  268.  
  269.  - Vision/Comtrac    // IP lookups and general info, unsure what department.
  270.  
  271.  - Competitive Edge  // Compares prices with competing companies.
  272.  
  273.  - Bam               // Locates stores and service centers.
  274.  
  275.  - ERone             // For transferring customers to a higher tier.
  276.  
  277.  - ACSR
  278.  
  279.  - Ninjato
  280.  
  281.  - Kindergarten
  282.  
  283.  - CLEO
  284.  
  285.  - ITG
  286.  
  287.  
  288.  
  289. Employee ID(s):
  290.  
  291.  
  292.  
  293. Employee Name: Gilbert
  294.  
  295. Employee ID: 100-499-892
  296.  
  297. Employee Region: Boston
  298.  
  299. Employee SV: Anthony
  300.  
  301.  
  302.  
  303. Method(s):
  304.  
  305.  
  306.  
  307. 1:
  308.  
  309. ~ Ask them to look up an IP address in Grandslam, they wont get the full account details but they'll get a MAC address. Then -
  310.  
  311. ~ ask them to look up the MAC address and you'll get the account details.
  312.  
  313.  
  314.  
  315. 2:
  316.  
  317. ~ Ask them to go into DNS Lookup in Grandslam and then look up the IP address you need details on.
  318.  
  319.  
  320.  
  321. 3:
  322.  
  323. ~ Call the NOC (Network Operation Center) and say that you're a field tech and there's trouble with the neighbors stealing -
  324.  
  325. ~ cable lines and mixing them up and ask them to look it up in Grandslam so you can make sure that the IP address is -
  326.  
  327. ~ routing to the right MAC address. Then just call regular Tier 1's and ask them to look up the MAC address.
  328.  
  329.  
  330.  
  331. 3:
  332.  
  333. ~ Ask them to go into Einstein > DNS Lookup and then ask them to look up the IP address you need details on.
  334.  
  335.  
  336.  
  337. Link(s):
  338.  
  339.  - http://grandslam.cable.comcast.com/    // Grandslam login, intranet.
  340.  
  341.  - http://einstein.cable.comcast.com/     // Einstein login, intranet.
  342.  
  343.  - http://vision.cable.comcast.com/       // Vision login, intranet.
  344.  
  345.  
  346.  
  347. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  348.  
  349.  
  350.  
  351. Cox:
  352.  
  353.  
  354.  
  355. Contact:
  356.  
  357.  - Phone # (North technical support): +1 (760) 599-6060
  358.  
  359.  - Phone # (South technical support): +1 (619) 262-1122
  360.  
  361.  
  362.  
  363. Tool(s):
  364.  
  365.  - Edgehealth // Master tool, DOCSIS and ICOMS are search options in it.
  366.  
  367.  - DOCSIS.    // IP address lookups.
  368.  
  369.  - ICOMS      // Looks up account by first and last name, account number, social, e-mail address, phone number, etc.
  370.  
  371.  - Vision     // Has a 'Subscriber Lookup' with an IPv4 lookup.
  372.  
  373.  - HomeCert
  374.  
  375.  - ICON
  376.  
  377.  - SL2
  378.  
  379.  - INAV
  380.  
  381.  - Polaris
  382.  
  383.  
  384.  
  385. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  386.  
  387.  
  388.  
  389. CenturyLink / QWEST:
  390.  
  391.  
  392.  
  393. Contact:
  394.  
  395.  - Phone #: +1 (800) 860-2255
  396.  
  397.  
  398.  
  399. Tool(s):
  400.  
  401.  - PRISM    
  402.  
  403.  - Ensemble  
  404.  
  405.  - JWalk     // Looks up Account
  406.  
  407.  - H.S.I.    // Used to chat with other agents.
  408.  
  409.  - QRAD      // Unsure.
  410.  
  411.  - Quest     // Unsure.
  412.  
  413.  
  414.  
  415. Employee ID: WJH06I540
  416.  
  417. Name: Steve
  418.  
  419.  
  420.  
  421. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  422.  
  423.  
  424.  
  425. Cogeco:
  426.  
  427.  
  428.  
  429. Contact:
  430.  
  431.  - Phone: +1 (855) 414-0005
  432.  
  433.  
  434.  
  435. Tool(s):
  436.  
  437.  - EasyCare
  438.  
  439.  - TCA
  440.  
  441.  
  442.  
  443. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  444.  
  445.  
  446.  
  447. CIK Telecom:
  448.  
  449.  
  450.  
  451. Contact:
  452.  
  453.  - Live Chat: https://livechat.live800.com/livechat/chatClient/chatbox.jsp?companyID=71138207&jid=9696178992
  454.  
  455.  
  456.  
  457. Tool(s):
  458.  
  459.  - Backoffice Portal // Phone #, email, and SIM lookups.
  460.  
  461.  
  462.  
  463. Employee ID(s):
  464.  
  465.  
  466.  
  467. Employee Name: Cole M. Washington
  468.  
  469. Employee ID: 8697
  470.  
  471.  
  472.  
  473. Link(s):
  474.  
  475.  - https://www.ciktel.com/eCare/ui/Eng/agent_login.asp // Agent login.
  476.  
  477.  
  478.  
  479. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  480.  
  481.  
  482.  
  483. Cogent:
  484.  
  485.  
  486.  
  487. Tool(s):
  488.  
  489.  - SSRS
  490.  
  491.  - Remedy Ticketing System
  492.  
  493.  
  494.  
  495. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  496.  
  497.  
  498.  
  499. Dish TV:
  500.  
  501.  
  502.  
  503. Contact:
  504.  
  505.  - Phone #: +1 (800) 333-3474
  506.  
  507.  - Live Chat: https://dishnetwork.custhelp.com/app/chat/chat_launch_en/launchpage/11/p/270/p/270
  508.  
  509.  
  510.  
  511. Tool(s):
  512.  
  513.  - Legacy
  514.  
  515.  
  516.  
  517. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  518.  
  519.  
  520.  
  521. Eastlink:
  522.  
  523.  
  524.  
  525. Contact:
  526.  
  527.  - Phone # (Residential Services): +1 (888) 345-1111
  528.  
  529.  - Phone # (Business Services): +1 (877) 813-1727
  530.  
  531.  - Live Chat: https://admin.instantservice.com/Customer?dnc=1403141012.961
  532.  
  533.  
  534.  
  535. Tool(s):
  536.  
  537.  - Phoenix           // Master-tool.
  538.  
  539.  - Address Finder    // Sub-tool of Phoenix, looks up by address, phone # or name on account.
  540.  
  541.  - Lease look-up     // Sub-tool of Phoenix, IP address lookup.
  542.  
  543.  
  544.  
  545. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  546.  
  547.  
  548.  
  549. Earthlink / PeoplePC:
  550.  
  551.  
  552.  
  553. Tool(s):
  554.  
  555.  - MIDAS
  556.  
  557.  
  558.  
  559. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  560.  
  561.  
  562.  
  563. EPB:
  564.  
  565.  
  566.  
  567. Contact:
  568.  
  569.  - Phone #: +1 (423) 648-1372
  570.  
  571.  
  572.  
  573. Tool(s):
  574.  
  575.  - Omnia
  576.  
  577.  - iCall
  578.  
  579.  - Cad
  580.  
  581.  - Toolbox
  582.  
  583.  - Element
  584.  
  585.  
  586.  
  587. Start off by calling
  588.  
  589.  
  590.  
  591. When you get on the phone with them, just explain to them that you're having troubles accessing your Omnia and your Toolbox and need some assistance. Then prompt them to open up their Toolbox.
  592.  
  593.  
  594.  
  595. After their Toolbox is opened up, they will see a slot named "DHCP Search" This is where they should type in the IP address.
  596.  
  597.  
  598.  
  599. After that they're able to view everything on the customer's account. They can even view the full SSN!
  600.  
  601.  
  602.  
  603.  // Stores full SSNs.
  604.  
  605.  
  606.  
  607. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  608.  
  609.  
  610.  
  611. Frontier:
  612.  
  613.  
  614.  
  615. Contact:
  616.  
  617.  - Phone #: +1 (800) 921-8101
  618.  
  619.  - Live Chat: http://www.frontierhelp.com/livechat.cfm
  620.  
  621.  
  622.  
  623. Tool(s):
  624.  
  625.  - JWALK     // Unsure.
  626.  
  627.  - iNet      // Has WAN IP lookup, can look up by p much any other info too.
  628.  
  629.  - NEEDS     // NOC exclusive tool, can look up any IP address.
  630.  
  631.  
  632.  
  633. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  634.  
  635.  
  636.  
  637. Fido / Micro-Cell:
  638.  
  639.  
  640.  
  641. Contact:
  642.  
  643.  - Phone #: +1 (888) 481-FIDO / +1 (888) 481-3436
  644.  
  645.  
  646.  
  647. Tool(s):
  648.  
  649.  - ICM     // Looks up account.
  650.  
  651.  - Citrix  // Logs into account.
  652.  
  653.  
  654.  
  655. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  656.  
  657.  
  658.  
  659. Mobilcity:
  660.  
  661.  
  662.  
  663. Contact:
  664.  
  665.  - Phone #: +1 (877) 866-2458
  666.  
  667.  
  668.  
  669. Tool(s):
  670.  
  671.  - ASAP   // Looks up by basic info.
  672.  
  673.  
  674.  
  675. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  676.  
  677.  
  678.  
  679. Mediacom:
  680.  
  681.  
  682.  
  683. Tool(s):
  684.  
  685.  - MTA Inspector // Tier 1, name explains it all.
  686.  
  687.  
  688.  
  689. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  690.  
  691.  
  692.  
  693. Optimum Online:
  694.  
  695.  
  696.  
  697. Contact:
  698.  
  699.  - Phone # (Connecticut customer service): +1 (203) 870-2583
  700.  
  701.  - Phone # (New Jersey customer service): +1 (973) 230-6046
  702.  
  703.  - Phone # (Long Island customer service): +1 (631) 393-0636
  704.  
  705.  - Phone # (NY Bronx / Brooklyn / Westchester customer service): +1 (718) 860-3513
  706.  
  707.  - Phone # (NOC): +1 (516) 393-5363
  708.  
  709.  - Live Chat: http://optimum.custhelp.com/app/chat/chat_launch
  710.  
  711.  
  712.  
  713. Tool(s):
  714.  
  715.  - TDA        // Billing tool.
  716.  
  717.  - Cableview  // IP address to account, supervisors only.
  718.  
  719.  - Optix
  720.  
  721.  - KDB
  722.  
  723.  - Lite
  724.  
  725.  - Trio
  726.  
  727.  - Remedy
  728.  
  729.  - I.D.A
  730.  
  731.  - DDP
  732.  
  733.  - ClearTRAN // Payment system.
  734.  
  735.  - Boost
  736.  
  737.  
  738.  
  739. Method(s):
  740.  
  741.  
  742.  
  743. 1:
  744.  
  745. ~ Call the NOC (Network Operation Center) and say that you're a field tech and there's trouble with the neighbors stealing -
  746.  
  747. ~ cable lines and mixing them up and ask them to look it up in ? so you can make sure that the IP address is routing to -
  748.  
  749. ~  the right MAC address. Then just call regular Tier 1's and ask them to look up the MAC address.
  750.  
  751.  
  752.  
  753. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  754.  
  755.  
  756.  
  757. PenTeleData:
  758.  
  759.  
  760.  
  761. Contact:
  762.  
  763.  - Phone #: +1 (800) 281-3564
  764.  
  765.  - Live Chat: http://whoson.ptd.net
  766.  
  767.  
  768.  
  769. Tool(s):
  770.  
  771.  - S.M.A.R.T. // Master tool, can pull anything.
  772.  
  773.  
  774.  
  775. Employee ID(s):
  776.  
  777.  
  778.  
  779. Name: Joann
  780.  
  781. CFR: CSR2 // Employee ID.
  782.  
  783. Position: Supervisor 2 PenTeleData, Corporate Office
  784.  
  785.  
  786.  
  787. Employee dox(es):
  788.  
  789.  
  790.  
  791. Name: Jeffrey T. Reinhard
  792.  
  793. DOB: 05/02/1955
  794.  
  795. Address: 3320 Center St Apt 169, Whitehall, PA 18052-2825
  796.  
  797.  
  798.  
  799. Previous address(es):
  800.  
  801.  - 1 A81 # F Whitehall, PA 18052
  802.  
  803.  - 3316 Carbon St Apt 81 Whitehall, PA 18052
  804.  
  805.  - 142 Cherry St Coplay, PA 18037
  806.  
  807.  - 4206 Lehigh St, Whitehall, PA 18052
  808.  
  809.  
  810.  
  811. Email: prosales@corp.ptd.net
  812.  
  813.  
  814.  
  815. Skype: prosales@corp.ptd.net
  816.  
  817.  
  818.  
  819. Position: Chief Executive Officer
  820.  
  821.  
  822.  
  823. ---------------------------------------------------------------
  824.  
  825.  
  826.  
  827. Name: Brian J. Mengel
  828.  
  829. Phone #: +1 (610) 562-4532  // Landline, Verizon
  830.  
  831. Address: 1711 Windsor Castle Rd, Hamburg, PA 19526
  832.  
  833.  
  834.  
  835. Previous Address(es):
  836.  
  837.  - 148 Rhoads Rd # 1 Kutztown, PA 19530
  838.  
  839.  - RR 2 Box 239 Kempton, PA 19529
  840.  
  841.  - 4113 RR 4 POB Hamburg, PA 19526
  842.  
  843.  - 239 RR 2 POB Kempton, PA 19529
  844.  
  845.  - 37 Wood Duck Ln Kempton, PA 19529
  846.  
  847.  - 2176 RR 2 POB Leesport, PA 19533
  848.  
  849.  
  850.  
  851. PO Box(es):
  852.  
  853.  - PO Box 2 # 239 Kempton, PA 19529
  854.  
  855.  - PO Box 399 Hamburg, PA 19526
  856.  
  857.  
  858.  
  859. Email: mengel@corp.ptd.net
  860.  
  861.  
  862.  
  863. Skype: mengel@corp.ptd.net
  864.  
  865.  
  866.  
  867. Position: Chief Technology Officer
  868.  
  869.  
  870.  
  871. ---------------------------------------------------------------
  872.  
  873.  
  874.  
  875. Name: Scott J. Hoppel
  876.  
  877. Phone #: +1 (724) 755-2309 // Landline, Verizon
  878.  
  879. Address: 133 Edgewood Dr, New Stanton, PA 15672-9795
  880.  
  881.  
  882.  
  883. Previous Address(es):
  884.  
  885.  - 511 Payne Hill Rd Apt 218R Clairton, PA 15025
  886.  
  887.  - 108 Crawford Ave Northern Cambria, PA 15714
  888.  
  889.  - 2120 Lazor St Apt 121 Indiana, PA 15701
  890.  
  891.  - 108 Crawford Ave Spangler, PA 15775
  892.  
  893.  
  894.  
  895. PO Box(es):
  896.  
  897.  - PO Box 125 Hastings, PA 16646
  898.  
  899.  - PO Box 637 Spangler, PA 15775
  900.  
  901.  
  902.  
  903. Email: shoppel@corp.ptd.net
  904.  
  905.  
  906.  
  907. Skype: shoppel@corp.ptd.net
  908.  
  909.  
  910.  
  911. Position: Corporate Account Executive
  912.  
  913.  
  914.  
  915. ---------------------------------------------------------------
  916.  
  917.  
  918.  
  919. Name: Dean M. Hosier
  920.  
  921. Phone #: +1 (610) 826-7251 // Landline, Sprint
  922.  
  923. Address: 305 Manor Dr, Palmerton, PA 18071
  924.  
  925.  
  926.  
  927. Previous address: 547 Mauch Chunk Rd Palmerton, PA 18071
  928.  
  929.  
  930.  
  931. Email: dhos@ptd.net
  932.  
  933.  
  934.  
  935. ---------------------------------------------------------------
  936.  
  937.  
  938.  
  939. Name: Stephanie Simmons Bollinger
  940.  
  941. DOB: 02/16/1979
  942.  
  943. Phone Number: +1 (717) 731-0409 // Landline, Verizon
  944.  
  945. Address: 2317 Page St, Camp Hill, PA 17011
  946.  
  947.  
  948.  
  949. Previous address(es):
  950.  
  951.  - 3219 Port Royale Dr S Apt G Fort Lauderdale, FL 33308
  952.  
  953.  - 2612 Logan St Camp Hill, PA 17011
  954.  
  955.  - 8117 Scarborough Ct Indianapolis, IN 46256
  956.  
  957.  - 3300 Port Royale Dr N Apt 346 Fort Lauderdale, FL 33308
  958.  
  959.  - 2624 NE 32nd St Apt 110 Fort Lauderdale, FL 33306
  960.  
  961.  
  962.  
  963. PO Box: PO Box 343 Camp Hill, PA 17001
  964.  
  965.  
  966.  
  967. ---------------------------------------------------------------
  968.  
  969.  
  970.  
  971. Name: Stuart Sari
  972.  
  973. DOB: 09/01/1961
  974.  
  975. Phone Number: +1 (570) 420-8016 // Landline, Verizon
  976.  
  977. Address: 825 Penn Est, East Stroudsburg, PA 18301-8655
  978.  
  979.  
  980.  
  981. Previous address(es):
  982.  
  983.  - 875 Penn Est East Stroudsburg, PA 18301
  984.  
  985.  - 13355 SW 9TH CT HOLLYWOOD, FL 33027
  986.  
  987.  
  988.  
  989. PO Box: PO Box 46 Analomink, PA 18320
  990.  
  991.  
  992.  
  993. Email: ssari@corp.ptd.net
  994.  
  995.  
  996.  
  997. Skype: ssari@corp.ptd.net
  998.  
  999.  
  1000.  
  1001. ---------------------------------------------------------------
  1002.  
  1003.  
  1004.  
  1005. Name: George A. Strubinger
  1006.  
  1007. DOB: 12/31/1969
  1008.  
  1009. Phone Number: +1 (570) 325-4216 // Landline, Verizon
  1010.  
  1011. Address: 334 South Ave, Jim Thorpe, PA 18229
  1012.  
  1013.  
  1014.  
  1015. Previous address(es):
  1016.  
  1017.  - 10 W COLUMBUS AVE NESQUEHONING, PA 18240
  1018.  
  1019.  - 1504 W Turner St Apt 2 Allentown, PA 18102
  1020.  
  1021.  - 14 Rawlings Dr Bear, DE 19701
  1022.  
  1023.  - 2 A2 # F Allentown, PA 18102
  1024.  
  1025.  - 10 Wenark Dr Newark, DE 19713
  1026.  
  1027.  - 168 W Broadway Jim Thorpe, PA 18229
  1028.  
  1029.  - 1504 W Turner St # 2FL Allentown, PA 18102
  1030.  
  1031.  
  1032.  
  1033. PO Box(es):
  1034.  
  1035.  - PO Box 315 Jim Thorpe, PA 18229
  1036.  
  1037.  - PO Box 984 Valley Forge, PA 19482
  1038.  
  1039.  
  1040.  
  1041. Email(s):
  1042.  
  1043.  - georges@corp.ptd.net
  1044.  
  1045.  - whorules@ptd.net
  1046.  
  1047.  
  1048.  
  1049. Skype(s):
  1050.  
  1051.  - whorules1 // Email on account: whorules@ptd.net
  1052.  
  1053.  - georges@corp.ptd.net
  1054.  
  1055.  
  1056.  
  1057. ---------------------------------------------------------------
  1058.  
  1059.  
  1060.  
  1061. Name: Jason H. Frisvold
  1062.  
  1063. DOB: 12/26/1975
  1064.  
  1065. Phone Number: +1 (610) 379-5066 // Landline, Verizon
  1066.  
  1067. Address: 342 S 3rd St, Lehighton, PA 18235
  1068.  
  1069.  
  1070.  
  1071. Previous address(es):
  1072.  
  1073.  - 106 Logan St Wilkes Barre, PA 18702
  1074.  
  1075.  - RR 4 Box 530 Pittston, PA 18643
  1076.  
  1077.  - 76 W Harrison St Tunkhannock, PA 18657
  1078.  
  1079.  - 10 Fir Dr Tunkhannock, PA 18657
  1080.  
  1081.  - 57 Main Rd Lehighton, PA 18235
  1082.  
  1083.  
  1084.  
  1085. PO box(es):
  1086.  
  1087.  - PO Box 79 Tunkhannock, PA 18657
  1088.  
  1089.  - PO Box 530 Pittston, PA 18640
  1090.  
  1091.  - PO Box 883 Tunkhannock, PA 18657
  1092.  
  1093.  
  1094.  
  1095. Email: friz@corp.ptd.net
  1096.  
  1097.  
  1098.  
  1099. Skype: friz@corp.ptd.net
  1100.  
  1101.  
  1102.  
  1103. ---------------------------------------------------------------
  1104.  
  1105.  
  1106.  
  1107. Name: Keith A. Pachulski
  1108.  
  1109. DOB: **/**/1961
  1110.  
  1111. Phone #: +1 (570) 225-6610 // Cell, AT&T
  1112.  
  1113. Address: 326 E Ludlow St, Summit Hill, PA 18250
  1114.  
  1115.  
  1116.  
  1117. Previous address(es):
  1118.  
  1119.  - 413 W WHITE ST SUMMIT HILL, PA 18250
  1120.  
  1121.  - 59 Willow Ln New Ringgold, PA 17960
  1122.  
  1123.  - 1505 Winton Rd N # 6 Rochester, NY 14609
  1124.  
  1125.  - RR 1 Box 188E New Ringgold, PA 17960
  1126.  
  1127.  - 40 Sussex St Port Jervis, NY 12771
  1128.  
  1129.  - 1554 W Sahuaro Dr # J4 Phoenix, AZ 85029
  1130.  
  1131.  
  1132.  
  1133. PO box: PO Box 4242 Port Jervis, NY 12771
  1134.  
  1135.  
  1136.  
  1137. Account(s):
  1138.  
  1139.  
  1140.  
  1141. Email(s):
  1142.  
  1143.  - keithp@corp.ptd.net
  1144.  
  1145.  - info@protectors.cc
  1146.  
  1147.  
  1148.  
  1149. Blog: http://keithpachulski.blogspot.com/
  1150.  
  1151.  
  1152.  
  1153. LinkedIn: sec0ps
  1154.  
  1155.  
  1156.  
  1157. Elance: sec0ps
  1158.  
  1159.  
  1160.  
  1161. Twitter: @sec0ps
  1162.  
  1163.  
  1164.  
  1165. YouTube: sec0ps
  1166.  
  1167.  
  1168.  
  1169. Github: sec0ps
  1170.  
  1171.  
  1172.  
  1173. Sourceforge: kpachulski
  1174.  
  1175.  
  1176.  
  1177. PacketStorm: sec0ps
  1178.  
  1179.  
  1180.  
  1181. Geocaching: http://www.geocaching.com/profile/?guid=8cd750d7-c119-4a09-9e02-4bddad319675
  1182.  
  1183.  
  1184.  
  1185. Firefox Addons: https://addons.mozilla.org/en-Us/firefox/user/sec0ps/
  1186.  
  1187.  
  1188.  
  1189. Skype(s):
  1190.  
  1191.  - keith.pachulski
  1192.  
  1193.  - keithp@corp.ptd.net
  1194.  
  1195.  
  1196.  
  1197. PGP: http://pgp.circl.lu/pks/lookup?op=vindex&fingerprint=on&search=0xE193ABAA954974D0
  1198.  
  1199.  
  1200.  
  1201. Domain: protectors.cc
  1202.  
  1203.  
  1204.  
  1205. WHOIS:
  1206.  
  1207.  
  1208.  
  1209. Registrant Contact:
  1210.  
  1211.    Keith Pachulski
  1212.  
  1213.    Keith Pachulski
  1214.  
  1215.    
  1216.  
  1217.    Fax:
  1218.  
  1219.    413 West White Steet
  1220.  
  1221.    Summit Hill, PA 18250
  1222.  
  1223.    US
  1224.  
  1225.  
  1226.  
  1227. Administrative Contact:
  1228.  
  1229.    Keith Pachulski
  1230.  
  1231.    Keith Pachulski (Email Masking Image@protectors.cc)
  1232.  
  1233.    +1.5702256610
  1234.  
  1235.    Fax:
  1236.  
  1237.    413 West White Steet
  1238.  
  1239.    Summit Hill, PA 18250
  1240.  
  1241.    US
  1242.  
  1243.  
  1244.  
  1245. Technical Contact:
  1246.  
  1247.    Keith Pachulski
  1248.  
  1249.    Keith Pachulski (Email Masking Image@protectors.cc)
  1250.  
  1251.    +1.5702256610
  1252.  
  1253.    Fax:
  1254.  
  1255.    413 West White Steet
  1256.  
  1257.    Summit Hill, PA 18250
  1258.  
  1259.    US
  1260.  
  1261.  
  1262.  
  1263. Status: Locked
  1264.  
  1265.  
  1266.  
  1267. Name Servers:
  1268.  
  1269.    ns1.emcyber.com
  1270.  
  1271.    ns2.incyberspace.com
  1272.  
  1273.    
  1274.  
  1275. Creation date: 15 Feb 2000 08:00:00
  1276.  
  1277. Expiration date: 15 Aug 2011 07:00:00
  1278.  
  1279.  
  1280.  
  1281. Position: Security Consultant
  1282.  
  1283. ---------------------------------------------------------------
  1284.  
  1285.  
  1286.  
  1287. Name: Edward M. Christian
  1288.  
  1289. Phone Number: +1 (215) 848-9241 // Landline, Verizon
  1290.  
  1291. Address: 6375 Sherman St, Philadelphia, PA 19144
  1292.  
  1293.  
  1294.  
  1295. Previous address(es):
  1296.  
  1297.  - 820 CAPITOL DR CARNEGIE, PA 15106
  1298.  
  1299.  - 177 LINCOLN ST UNIONTOWN, PA 15401
  1300.  
  1301.  - 311 One Half Robert St Pittsburgh, PA 15222
  1302.  
  1303.  - 311 1st Ave Pittsburgh, PA 15222
  1304.  
  1305.  - 21 Landleiss Pl Pittsburgh, PA 15219
  1306.  
  1307.  
  1308.  
  1309. PO box:  - PO Box 2885 Houston, TX 77252
  1310.  
  1311.  
  1312.  
  1313. Email(s):
  1314.  
  1315.  - edc@corp.ptd.net
  1316.  
  1317.  - coached@ptd.net
  1318.  
  1319.  
  1320.  
  1321. Skype: edc@corp.ptd.net
  1322.  
  1323. ---------------------------------------------------------------
  1324.  
  1325.  
  1326.  
  1327. Name: Frank W. Clements
  1328.  
  1329. DOB: **/**/1964
  1330.  
  1331. Phone Number: +1 (570) 325-3607 // Landline, Verizon
  1332.  
  1333. Address: 631 North St, Jim Thorpe, PA 18229
  1334.  
  1335.  
  1336.  
  1337. Previous Address(es):
  1338.  
  1339.  - 436 Delaware Ave Palmerton, PA 18071
  1340.  
  1341.  - 244 W Broadway Jim Thorpe, PA 18229
  1342.  
  1343.  
  1344.  
  1345. Email: frankc@corp.ptd.net
  1346.  
  1347.  
  1348.  
  1349. Skype(s):
  1350.  
  1351.  - frankclements
  1352.  
  1353.  - frankc@corp.ptd.net
  1354.  
  1355.  
  1356.  
  1357. ---------------------------------------------------------------
  1358.  
  1359.  
  1360.  
  1361. Link(s):
  1362.  
  1363.  - http://www2.engr.ptd.net                    // Tool portal and S.M.A.R.T. login.
  1364.  
  1365.  - http://server4.engr.ptd.net/login/login.cgi // S.M.A.R.T. login.
  1366.  
  1367.  - http://corp.ptd.net                         // Employee email login.
  1368.  
  1369.  
  1370.  
  1371.  // Side-note: You have to social Blueridge employees instead of the actual PTD ones.
  1372.  
  1373.  
  1374.  
  1375. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  1376.  
  1377.  
  1378.  
  1379. Rogers:
  1380.  
  1381.  
  1382.  
  1383. Contact:
  1384.  
  1385.  - Phone #: +1 (888) 764-3771
  1386.  
  1387.  - Live Chat: https://www.rogers.com/web/content/contactus
  1388.  
  1389.  
  1390.  
  1391. Tool(s):
  1392.  
  1393.  - V21        // Master-tool, also known as Vision 21. Every tier has access to it.
  1394.  
  1395.  - ICM        // Looks up account, used by wireless agents.
  1396.  
  1397.  - Telli      // Sub-tool of ICM, allows you to check devices on account and contracts along with do updates and change SIMs.
  1398.  
  1399.  - Nova       // Resource finder, answers questions regarding tools/products/policy. Employees only.
  1400.  
  1401.  - SGI        // Looks up account, used for internet/cable agents for internet, cable and RPH accounts.
  1402.  
  1403.  - Selfserve  // Used for support seshs, agents can generate links asking for pieces of information on file (e.g. account #s and PIN)
  1404.  
  1405.  
  1406.  
  1407. Employee ID format:
  1408.  
  1409.  
  1410.  
  1411. First name:
  1412.  
  1413. Last name:
  1414.  
  1415. ID # (6 digits):
  1416.  
  1417. Postal code:
  1418.  
  1419.  
  1420.  
  1421. Employee ID(s):
  1422.  
  1423.  
  1424.  
  1425. First name: Taylor
  1426.  
  1427. ID #: 909837
  1428.  
  1429. Call Center: Berry HTS
  1430.  
  1431. Supervisor name: Adam
  1432.  
  1433.  
  1434.  
  1435. First name: Kevin
  1436.  
  1437. ID #: 904065
  1438.  
  1439.  
  1440.  
  1441. First name: Usman
  1442.  
  1443. ID #: 853726
  1444.  
  1445. Position: Supervisor / Tier 2
  1446.  
  1447.  
  1448.  
  1449. Term(s):
  1450.  
  1451.  - RSD      // Residential Support Desk
  1452.  
  1453.  - cx       // Customer.
  1454.  
  1455.  - FlexTab  // The amount left owing on a phone's subsidy.
  1456.  
  1457.  
  1458.  
  1459. Links:
  1460.  
  1461.  - https://www.rogershelp.com/customerserv/ERD.php?s=6 // Employee chat support login.
  1462.  
  1463.  
  1464.  
  1465. 12:12 PM  Connecting...
  1466.  
  1467. 12:12 PM  Connected. One of our Rogers specialists will be with you shortly. Please standby, you will receive an alert when we're available to help.
  1468.  
  1469. 12:13 PM  Support session established with Rodeny.
  1470.  
  1471. 12:13 PM        Rodeny:
  1472.  
  1473. Thank you for choosing Rogers, home of Rogers First Rewards, you have reached Rodeny. For your references your session id is:271902889
  1474.  
  1475. 12:13 PM        Nathan Haines:
  1476.  
  1477. Hello, I'm a new employee (this is my first shift) and I was wondering if I could ask a few quick questions? My supervisor and RSD are busy.
  1478.  
  1479. 12:14 PM        Rodeny:
  1480.  
  1481. I understand
  1482.  
  1483. 12:15 PM        Nathan Haines:
  1484.  
  1485. I know about ICM and SGI, but what does V21 do and what would I use it for?
  1486.  
  1487. 12:16 PM        Rodeny:
  1488.  
  1489. It's to view the account's information, to make changes and more.
  1490.  
  1491. 12:17 PM        Rodeny:
  1492.  
  1493. V21 looks messy If it's your first time seeing it so I understand. It's were you see there plan and details.
  1494.  
  1495. 12:17 PM        Nathan Haines:
  1496.  
  1497. ICM is for wireless, SGI is for internet/cable, so what would it exactly do besides them?
  1498.  
  1499. 12:20 PM        Rodeny:
  1500.  
  1501. What do you mean besides them sorry?
  1502.  
  1503. 12:20 PM        Nathan Haines:
  1504.  
  1505. What other things can it do that they can't?
  1506.  
  1507. 12:23 PM        Rodeny:
  1508.  
  1509. I'm wireless department so I don't use SGI. But in v21 you can change the bill cycle's changes plan, reset voicemail, make payment, change adress upgrad and more.
  1510.  
  1511. 12:23 PM        Rodeny:
  1512.  
  1513. But what department are you in?
  1514.  
  1515. 12:23 PM        Nathan Haines:
  1516.  
  1517. Internet/cable
  1518.  
  1519. 12:24 PM        Rodeny:
  1520.  
  1521. That's what I tought If you want I can transfer you to an cable agent instead. What are you trying to do actually?
  1522.  
  1523. 12:25 PM        Nathan Haines:
  1524.  
  1525. Nothing, I just had some questions about the tools.
  1526.  
  1527. 12:25 PM        Nathan Haines:
  1528.  
  1529. Thanks for helping, and have a great shift :)
  1530.  
  1531. 12:26 PM        Nathan Haines:
  1532.  
  1533. Bye.
  1534.  
  1535.  
  1536.  
  1537. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  1538.  
  1539.  
  1540.  
  1541. Shaw Communications:
  1542.  
  1543.  
  1544.  
  1545. Contact:
  1546.  
  1547.  - Phone #: +1 (888) 472-2222
  1548.  
  1549.  - Live Chat: https://www.shaw.ca/secure/contact-us/chat/
  1550.  
  1551.  
  1552.  
  1553. Tool(s):
  1554.  
  1555.  - TOGAF
  1556.  
  1557.  - UD     // Unified Desktop.
  1558.  
  1559.  - RSC Tools
  1560.  
  1561.  
  1562.  
  1563. Employee ID(s):
  1564.  
  1565.  
  1566.  
  1567. Name: Jamil Dharshi
  1568.  
  1569. Agent ID: 537603
  1570.  
  1571. Cisco IP Ext: 887329
  1572.  
  1573.  
  1574.  
  1575. Name: Adam
  1576.  
  1577. ID: 8808
  1578.  
  1579.  
  1580.  
  1581. Method(s):
  1582.  
  1583.  
  1584.  
  1585. 1:
  1586.  
  1587. ~ Go to internet tech support and ask for them to use RSC Tools, it should have a "IP Address Locator" that returns the node and MAC
  1588.  
  1589. ~ address. Then it should have a "Cable Modem Locator" that pulls up the account number, name and the rest of the details.
  1590.  
  1591.  
  1592.  
  1593. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  1594.  
  1595.  
  1596.  
  1597. Sprint:
  1598.  
  1599.  
  1600.  
  1601. Contact:
  1602.  
  1603.  - Phone #: +1 (844) 665-6327
  1604.  
  1605.  - Live Chat: https://mysprint.sprint.com/global/snippets/inq/inqChat.html
  1606.  
  1607.  
  1608.  
  1609. Tool(s):
  1610.  
  1611.  - DB2
  1612.  
  1613.  - iCare
  1614.  
  1615.  
  1616.  
  1617. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  1618.  
  1619.  
  1620.  
  1621. Sky:
  1622.  
  1623.  
  1624.  
  1625. Contact:
  1626.  
  1627.  - Phone #: +44 03442 411 653
  1628.  
  1629.  - Live Chat: http://contactus.sky.com/
  1630.  
  1631.  
  1632.  
  1633. Tool(s):
  1634.  
  1635.  - Llama
  1636.  
  1637.  - SPM        // Superman, used for IP address lookups.
  1638.  
  1639.  - Iris
  1640.  
  1641.  - Chordiant
  1642.  
  1643.  - Pencils    // Billing lookups.
  1644.  
  1645.  
  1646.  
  1647. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  1648.  
  1649.  
  1650.  
  1651. Suddenlink:
  1652.  
  1653.  
  1654.  
  1655. Contact:
  1656.  
  1657.  - Phone #: +1 (888) 822-5151
  1658.  
  1659.  - Live Chat: www.suddenlink.com/contact-us/
  1660.  
  1661.  
  1662.  
  1663. Tool(s):
  1664.  
  1665.  - ICOMS
  1666.  
  1667.  - Maestro
  1668.  
  1669.  - Tulse   // Used for modem management, can do CPE lookups.
  1670.  
  1671.  
  1672.  
  1673. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  1674.  
  1675.  
  1676.  
  1677. SaskTel:
  1678.  
  1679.  
  1680.  
  1681. Contact:
  1682.  
  1683.  - Phone #: +1 (306) 373-4791
  1684.  
  1685.  
  1686.  
  1687. Tool(s):
  1688.  
  1689.  - Portal
  1690.  
  1691.  - Simon
  1692.  
  1693.  - Customer Centre
  1694.  
  1695.  - Martins
  1696.  
  1697.  
  1698.  
  1699. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  1700.  
  1701.  
  1702.  
  1703. Telus / Koodo:
  1704.  
  1705.  
  1706.  
  1707. Contact:
  1708.  
  1709.  - Phone # (Telus): +1 (888) 811-2323
  1710.  
  1711.  - Live Chat (Telus): http://www.telus.com/chat
  1712.  
  1713.  - Phone # (Koodo): +1 (647) 788-4337
  1714.  
  1715.  
  1716.  
  1717. Tool(s):
  1718.  
  1719.  - Synapsis       // IP/MAC address 2 account.
  1720.  
  1721.  - Smart Desktop
  1722.  
  1723.  
  1724.  
  1725. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  1726.  
  1727.  
  1728.  
  1729. TekSavvy
  1730.  
  1731.  
  1732.  
  1733. Contact:
  1734.  
  1735.  - Phone: +1 (877) 779-1575
  1736.  
  1737.  - Livechat: https://help.teksavvy.com/hc/en-us/requests/new
  1738.  
  1739.  
  1740.  
  1741. Tool(s):
  1742.  
  1743.  - Assurance Center                    // Tool portal.
  1744.  
  1745.  - Mediview Read Only                  // Allows you to look up by basic info.
  1746.  
  1747.  - Subscriber Management Tool          // Changes info on account once you have info.
  1748.  
  1749.  
  1750.  
  1751. Employee ID(s):
  1752.  
  1753.  
  1754.  
  1755. First name: Lee
  1756.  
  1757. Employee ID #: 4171
  1758.  
  1759.  
  1760.  
  1761. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  1762.  
  1763.  
  1764.  
  1765. Time Warner / Road Runner / Bright House / Insight:
  1766.  
  1767.  
  1768.  
  1769. Tool(s):
  1770.  
  1771.  - AAD             // Advanced Agent Desktop, pulls up account once you already have numbers/PIN.
  1772.  
  1773.  - Unified         // Pulls up info by IP/MAC address apparently.
  1774.  
  1775.  - DOCSIS          // Can do CPE lookups aka home IP lookups.
  1776.  
  1777.  - Real
  1778.  
  1779.  - Icon
  1780.  
  1781.  - Genocide
  1782.  
  1783.  - ASCG
  1784.  
  1785.  - ATG Tools // Tier 3.
  1786.  
  1787.  
  1788.  
  1789. Regions:
  1790.  
  1791.  
  1792.  
  1793. Austin RDC:
  1794.  
  1795.  - TW-Austin
  1796.  
  1797.  - TW-Beaumont
  1798.  
  1799.  - TW-ColumbusTX
  1800.  
  1801.  - TW-CorpusChristi
  1802.  
  1803.  - TW-DelRio
  1804.  
  1805.  - TW-Dilley
  1806.  
  1807.  - TW-EaglePass
  1808.  
  1809.  - TW-ElPaso
  1810.  
  1811.  - TW-Gonzalez
  1812.  
  1813.  - TW-KansasCity
  1814.  
  1815.  - TW-Kerrville
  1816.  
  1817.  - TW-Laredo
  1818.  
  1819.  - TW-Lincoln
  1820.  
  1821.  - TW-NorthTexas
  1822.  
  1823.  - TW-RioGrandeValley
  1824.  
  1825.  - TW-SanAntonio
  1826.  
  1827.  - TW-Texas Regional
  1828.  
  1829.  - TW-Uvalde
  1830.  
  1831.  - TW-Waco
  1832.  
  1833.  - TW-WitchitaFalls
  1834.  
  1835.  
  1836.  
  1837. Bright House Network RDC:
  1838.  
  1839.  - TW-Bakersfield (Bright House)
  1840.  
  1841.  - TW-Birmingham
  1842.  
  1843.  - TW-Cantonment
  1844.  
  1845.  - TW-CentralFL
  1846.  
  1847.  - TW-Defuniak
  1848.  
  1849.  - TW-Detroit (Bright House)
  1850.  
  1851.  - TW-Elmore
  1852.  
  1853.  - TW-Eufaula
  1854.  
  1855.  - TW-Greenville
  1856.  
  1857.  - TW-Indianapolis (Bright House)
  1858.  
  1859.  - TW-TampaBay
  1860.  
  1861.  
  1862.  
  1863. Charlotte NDC RDC:
  1864.  
  1865.  - NDC-Charlotte
  1866.  
  1867.  
  1868.  
  1869. Columbus RDC:
  1870.  
  1871.  - IN-Columbus
  1872.  
  1873.  - TW-KYN
  1874.  
  1875.  - TW-Louisville
  1876.  
  1877.  - TW-MOH
  1878.  
  1879.  - TW-Milwaukee
  1880.  
  1881.  - TW-NEO
  1882.  
  1883.  - TW-NEW
  1884.  
  1885.  - TW-Regional Midwest
  1886.  
  1887.  - TW-SWOH
  1888.  
  1889.  - TW-WesternOhio
  1890.  
  1891.  
  1892.  
  1893. Coudersport RDC:
  1894.  
  1895.  - TW-Coudersport
  1896.  
  1897.  
  1898.  
  1899. Herndon RDC:
  1900.  
  1901.  - TW-Herndon
  1902.  
  1903.  
  1904.  
  1905. NYC RDC:
  1906.  
  1907.  - TW-Bergen
  1908.  
  1909.  - TW-Liberty
  1910.  
  1911.  - TW-NYCity
  1912.  
  1913.  - TW-StatenIsland
  1914.  
  1915.  
  1916.  
  1917. Orange RDC:
  1918.  
  1919.  - TW-DesertCities
  1920.  
  1921.  - TW-Hawaii
  1922.  
  1923.  - TW-LosAngeles
  1924.  
  1925.  - TW-Mountain
  1926.  
  1927.  - TW-MountainWest
  1928.  
  1929.  - TW-Northwest
  1930.  
  1931.  - TW-SanDiego
  1932.  
  1933.  - TW-Southwest
  1934.  
  1935.  
  1936.  
  1937. Peakview RDC:
  1938.  
  1939.  - NDC-Peakview
  1940.  
  1941.  - TW-Allegeny
  1942.  
  1943.  - TW-Broomfield
  1944.  
  1945.  - TW-CentralKYOH
  1946.  
  1947.  - TW-Clarksburg
  1948.  
  1949.  - TW-Dothan
  1950.  
  1951.  - TW-MOOKKS
  1952.  
  1953.  - TW-Peakview Regional
  1954.  
  1955.  - TW-Southeast
  1956.  
  1957.  - TW-TerreHaute
  1958.  
  1959.  - TW-VoIP
  1960.  
  1961.  - TW-WesternKY
  1962.  
  1963.  
  1964.  
  1965. Raleigh RDC:
  1966.  
  1967.  - TW-Charlotte
  1968.  
  1969.  - TW-Columbia
  1970.  
  1971.  - TW-Fayetteville
  1972.  
  1973.  - TW-Greensboro
  1974.  
  1975.  - TW-Raleigh
  1976.  
  1977.  - TW-Regional-Carolinas
  1978.  
  1979.  - TW-Wilmington
  1980.  
  1981.  
  1982.  
  1983. Syracuse RDC:
  1984.  
  1985.  - TW-Albany
  1986.  
  1987.  - TW-Athol
  1988.  
  1989.  - TW-Berlin
  1990.  
  1991.  - TW-Binghamton
  1992.  
  1993.  - TW-Buffalo
  1994.  
  1995.  - TW-CentralNY
  1996.  
  1997.  - TW-Keene
  1998.  
  1999.  - TW-Lancaster (National division)
  2000.  
  2001.  - TW-Portland
  2002.  
  2003.  - TW-Rochester
  2004.  
  2005.  - TW-Syracuse Regional
  2006.  
  2007.  
  2008.  
  2009. TSG RDC:
  2010.  
  2011.  - TW-TSG
  2012.  
  2013.    
  2014.  
  2015. Employee ID(s):
  2016.  
  2017.  
  2018.  
  2019. Name: Darryl Estes
  2020.  
  2021. EID: E12145
  2022.  
  2023. Location: TW-Raleigh in Raleigh, NC
  2024.  
  2025.  
  2026.  
  2027. Links:
  2028.  
  2029.  
  2030.  
  2031. https://tools.rdc-nyc.rr.com/
  2032.  
  2033. https://uptime.rdc-kc.rr.com/
  2034.  
  2035. https://tools.nyroc.rr.com/
  2036.  
  2037. https://tools.tampflrdc.rr.com/docsis/
  2038.  
  2039. https://tools.ohiordc.rr.com/
  2040.  
  2041. https://docsis-tools.tampabay.rr.com/
  2042.  
  2043. https://tools.ohiordc.rr.com/onodera/
  2044.  
  2045. https://tech.indy.rr.com/
  2046.  
  2047. https://tech.insight.rr.com/
  2048.  
  2049.  
  2050.  
  2051. https://www.google.com/#q=inurl:tools+site:rr.com+-site:tv.rr.com+-site:jobs.rr.com+-site:features.rr.com+-site:gallery.rr.com
  2052.  
  2053.  
  2054.  
  2055.  
  2056.  
  2057. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  2058.  
  2059.  
  2060.  
  2061. TalkTalk:
  2062.  
  2063.  
  2064.  
  2065. Tool(s):
  2066.  
  2067.  - Trio       // apparently this is also used to look up a customer's acc, some kid told me it i dunno.
  2068.  
  2069.  - Subportal  // Used to lookup a customer's account.
  2070.  
  2071.  - PortalPay  // Billing tool.
  2072.  
  2073.  - Retention  // Used to terminate a customer.
  2074.  
  2075.  
  2076.  
  2077. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  2078.  
  2079.  
  2080.  
  2081. T-Mobile:
  2082.  
  2083.  
  2084.  
  2085. Tool(s):
  2086.  
  2087.  - Quickview      // Allows you to look up an account by basic info, not sure about changing it.
  2088.  
  2089.  - Remedy         // Ticketing system and replacement for Samson when the tool goes down.
  2090.  
  2091.  - Watson         // Used by in-store agents, not sure of the exact use.
  2092.  
  2093.  - Samson         // Main account management system for business sector employees.
  2094.  
  2095.  - OneVoice
  2096.  
  2097.  - POS            // Point of Sales,
  2098.  
  2099.  - FSN
  2100.  
  2101.  - CAM
  2102.  
  2103.  - HSO
  2104.  
  2105.  - NCI            // 'Basic' network troubleshooting
  2106.  
  2107.  - T-Community    // Gateway to all other tools and question portal.
  2108.  
  2109.  - iHLR           // 'Advanced' network troubleshooting.
  2110.  
  2111.  
  2112.  
  2113. Link(s):
  2114.  
  2115.  - https://tmag.t-mobile.com/WatsonLogin.jsp // Current Watson login.
  2116.  
  2117.  - http://watson.t-mobile.com/               // Old Watson login.
  2118.  
  2119.  
  2120.  
  2121. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  2122.  
  2123.  
  2124.  
  2125. Telstra / BigPond:
  2126.  
  2127.  
  2128.  
  2129. Contact:
  2130.  
  2131.  - Phone #: +61 13 2200
  2132.  
  2133.  - Live Chat: https://livechat.telstra.com/TCOM:ContactUs:OnlineServices
  2134.  
  2135.  
  2136.  
  2137. Tool(s):
  2138.  
  2139.  - Siebel  // Looks up with basic information, used for personal customers but can sometimes look up business accounts.
  2140.  
  2141.  - Legacy  // Looks up business accounts with basic info.
  2142.  
  2143.  - SIIAM
  2144.  
  2145.  - Moby
  2146.  
  2147.  - Discover // Has an IP address lookup under RMS > IP Address
  2148.  
  2149.  - OATS
  2150.  
  2151.  
  2152.  
  2153. Employee ID(s):
  2154.  
  2155.  
  2156.  
  2157. Name: ROMANO
  2158.  
  2159. Type: Delta
  2160.  
  2161. ID: D400339
  2162.  
  2163.  
  2164.  
  2165. Employee Name: Maria Christina
  2166.  
  2167. Type: Delta
  2168.  
  2169. ID: D676938
  2170.  
  2171.  
  2172.  
  2173. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  2174.  
  2175.  
  2176.  
  2177. Verizon:
  2178.  
  2179.  
  2180.  
  2181. Contact:
  2182.  
  2183.  - Phone #: +1 (800) 837-4966
  2184.  
  2185.  - Live Chat: http://www.verizon.com/support/residential/contact-us/index.htm // Verizon FiOS livechat.
  2186.  
  2187.  - Live Chat: http://www.verizonwireless.com/wcms/contact-us.html             // Verizon wireless livechat.
  2188.  
  2189.  
  2190.  
  2191. Tool(s):
  2192.  
  2193.  - CoFEE            // Master tool/swiss army knife.
  2194.  
  2195.  - CoFEE Anywhere   // Unsure of the difference between this and CoFEE.
  2196.  
  2197.  - CSR
  2198.  
  2199.  - iVAPP
  2200.  
  2201.  - iGO
  2202.  
  2203.  - iView             // Not sure.
  2204.  
  2205.  - ACSS
  2206.  
  2207.  - DOCSIS            // IP/MAC address 2 account.
  2208.  
  2209.  - Legend            // FiOS IP lookup.
  2210.  
  2211.  
  2212.  
  2213. Verizon rep:
  2214.  
  2215.  
  2216.  
  2217. Hector
  2218.  
  2219. ID: Z569191
  2220.  
  2221. Supervisor: Juan Chavez
  2222.  
  2223.  
  2224.  
  2225. Employee ID(s):
  2226.  
  2227.  
  2228.  
  2229. Name: Brett
  2230.  
  2231. Location: Redmond, WA
  2232.  
  2233. OSID: GFA*667
  2234.  
  2235.  
  2236.  
  2237. Name: Andrew
  2238.  
  2239. Location: New York, New York
  2240.  
  2241. OSID: Z479046
  2242.  
  2243.  
  2244.  
  2245. Links:
  2246.  
  2247. www22.verizon.com/cofee/
  2248.  
  2249.  
  2250.  
  2251. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  2252.  
  2253.  
  2254.  
  2255. Videotron:
  2256.  
  2257.  
  2258.  
  2259. Tool(s):
  2260.  
  2261.  - SGA  // Account lookup for technical support agents, doesn't have IP/DNS/CPE/DHCP/WAN lookups.
  2262.  
  2263.  - Clic // Account lookup for billing, same as above.
  2264.  
  2265.  
  2266.  
  2267. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  2268.  
  2269.  
  2270.  
  2271. Virgin Media:
  2272.  
  2273.  
  2274.  
  2275. Tool(s):
  2276.  
  2277.  - Prince // Can do IP address lookups, tier 2.
  2278.  
  2279.  
  2280.  
  2281. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  2282.  
  2283.  
  2284.  
  2285. Wide Open West/WOW:
  2286.  
  2287.  
  2288.  
  2289. Contact:
  2290.  
  2291.  - Phone #: +1 (855) 496-9929
  2292.  
  2293.  
  2294.  
  2295. Tool(s):
  2296.  
  2297.  - ICOMS     // Looks up by basic info such as account number, name, address, etc.
  2298.  
  2299.  - M.U.S.T.  // Modem, Upgrades and Statistics Tool.
  2300.  
  2301.  - ALOPA     // Master tool, tier 3 only.
  2302.  
  2303.  - Tier One
  2304.  
  2305.  
  2306.  
  2307. Method(s):
  2308.  
  2309.  
  2310.  
  2311. 1:
  2312.  
  2313. ~ Call internet technical support and ask them to look up a customer's CPE IP address in M.U.S.T.
  2314.  
  2315.  
  2316.  
  2317. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  2318.  
  2319.  
  2320.  
  2321. Windstream:
  2322.  
  2323.  
  2324.  
  2325. Contact:
  2326.  
  2327.  - Phone: +1 (866) 445-6873
  2328.  
  2329.  - Livechat: http://www.windstream.com/Support/
  2330.  
  2331.  
  2332.  
  2333. Tool(s):
  2334.  
  2335.  - Datacannon // Master tool.
  2336.  
  2337.  
  2338.  
  2339. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  2340.  
  2341.  
  2342.  
  2343. Wind Mobile:
  2344.  
  2345.  
  2346.  
  2347. Contact:
  2348.  
  2349.  - Phone: +1 (877) 946-3184
  2350.  
  2351.  
  2352.  
  2353. Tool(s):
  2354.  
  2355.  - SingleUser // Looks up by basic information and SIM(s).
  2356.  
  2357.  
  2358.  
  2359. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  2360.  
  2361.  
  2362.  
  2363. Wave Broadband:
  2364.  
  2365.  
  2366.  
  2367. Tool(s):
  2368.  
  2369.  - Concurrent // Used by the network department, can look up IP addresses.
  2370.  
  2371.  
  2372.  
  2373. ŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠŠ
  2374.  
  2375.  
  2376.  
  2377. Xplornet:
  2378.  
  2379.  
  2380.  
  2381. Contact:
  2382.  
  2383.  - Phone: +1 (866) 841-6001
  2384.  
  2385.  
  2386.  
  2387. Tool(s):
  2388.  
  2389.  - Ally       // Does IP lookups, assigned to tech support.
  2390.  
  2391.  - Salesforce // Can look up by general info (e.g. address, phone #, etc)
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