<root>
    <field>
        <name>email</name>
        <datatype>Text</datatype>
        <required>true</required>
        <helptext>Email address of the requester. If no contact exists with this email address in freshservice, it will be added as a new contact.</helptext>
        <testdata>testtest@test.com</testdata>
    </field>
     <field>
        <name>requester_id</name>
        <datatype>Number</datatype>
        <required>false</required>
        <helptext>User-id of the requester. For existing contacts, requester_id can be passed instead of email.</helptext>
        <testdata>666666</testdata>
    </field>
    <field>
        <name>assoc_problem_id</name>
        <datatype>Number</datatype>
        <required>false</required>
        <helptext>id of the associated problem to the ticket.</helptext>
        <testdata>555555</testdata>
    </field>
    <field>
        <name>assoc_change_id</name>
        <datatype>Number</datatype>
        <required>false</required>
        <helptext>id of the change initiating the ticket.</helptext>
        <testdata>444444</testdata>
    </field>
    <field>
        <name>assoc_change_cause_id</name>
        <datatype>Number</datatype>
        <required>false</required>
        <helptext>id of the change causing the ticket.</helptext>
        <testdata>333333</testdata>
    </field>
    <field>
        <name>assoc_asset_id</name>
        <datatype>Number</datatype>
        <required>false</required>
        <helptext>id of the asset associated to the ticket.</helptext>
        <testdata>222222</testdata>
    </field>
    <field>
        <name>subject</name>
        <datatype>Text</datatype>
        <required>false</required>
        <helptext>Ticket subject.</helptext>
        <testdata>Test subject</testdata>
    </field>
    <field>
        <name>description</name>
        <datatype>Text</datatype>
        <required>false</required>
        <helptext>Plain text/HTML content of the ticket.</helptext>
        <testdata>This is a description</testdata>
    </field>
    <field>
        <name>status</name>
        <datatype>Number</datatype>
        <required>false</required>
        <helptext>Status of the ticket (Open: 2, Pending: 3, Resolved: 4, Closed: 5)</helptext>
        <testdata>2</testdata>
    </field>
    <field>
        <name>priority</name>
        <datatype>Number</datatype>
        <required>false</required>
        <helptext>Priority of the ticket(Low: 1, Medium: 2, High: 3, Urgent: 4)</helptext>
        <testdata>1</testdata>
    </field>
    <field>
        <name>source</name>
        <datatype>Number</datatype>
        <required>false</required>
        <helptext>The channel through which the ticket was created(Email: 1, Portal: 2, Phone: 3, Chat</helptext>
        <testdata>2</testdata>
    </field>
    <field>
        <name>deleted</name>
        <datatype>Boolean</datatype>
        <required>false</required>
        <helptext>Set as true if the ticket is deleted/trashed. Deleted tickets will not be considered in any views except "deleted" filter.</helptext>
        <testdata>false</testdata>
    </field>
    <field>
        <name>spam</name>
        <datatype>Boolean</datatype>
        <required>false</required>
        <helptext>Set as true if the ticket is marked as spam.</helptext>
        <testdata>false</testdata>
    </field>
    <field>
        <name>responder_id</name>
        <datatype>Number</datatype>
        <required>false</required>
        <helptext>ID of the agent to whom the ticket is assigned.</helptext>
        <testdata>111111</testdata>
    </field>
    <field>
        <name>group_id</name>
        <datatype>Number</datatype>
        <required>false</required>
        <helptext>Id of Group to which the ticket is assigned.</helptext>
        <testdata>123456</testdata>
    </field>
    <field>
        <name>ticket_type</name>
        <datatype>Number</datatype>
        <required>false</required>
        <helptext>Type property field as defined in ticket fields.</helptext>
        <testdata>Incident</testdata>
    </field>
    <field>
        <name>to_email</name>
        <datatype>Text</datatype>
        <required>false</required>
        <helptext>Email address to which the incoming ticket email was sent.</helptext>
        <testdata>toemail@email.com</testdata>
    </field>
    <field>
        <name>cc_email</name>
        <datatype>Text</datatype>
        <required>false</required>
        <helptext>Email address added in the 'cc' field of the incoming ticket email.</helptext>
        <testdata>cctest@email.com</testdata>
        <testdata>cctest2@email.com</testdata>
    </field>
    <field>
        <name>email_config_id</name>
        <datatype>Number</datatype>
        <required>false</required>
        <helptext>Id of email config which is used for this ticket (i.e., support@yourcompany.com/sales@yourcompany.com).</helptext>
        <testdata>support@yourcompany.com</testdata>
    </field>
    <field>
        <name>isescalated</name>
        <datatype>Boolean</datatype>
        <required>false</required>
        <helptext>Set to true if an escalation was sent</helptext>
        <testdata>false</testdata>
    </field>
    <field>
        <name>due_by</name>
        <datatype>Datetime</datatype>
        <required>false</required>
        <helptext>Ticket due-by time.</helptext>
        <testdata></testdata>
    </field>
    <field>
        <name>category</name>
        <datatype>Text</datatype>
        <required>false</required>
        <helptext>Ticket category.</helptext>
        <testdata>Software</testdata>
    </field>
    <field>
        <name>sub_category</name>
        <datatype>Text</datatype>
        <required>false</required>
        <helptext>Ticket sub category.</helptext>
        <testdata>subCategory</testdata>
    </field>
    <field>
        <name>item_category</name>
        <datatype>Text</datatype>
        <required>false</required>
        <helptext>Ticket item category.</helptext>
        <testdata>itemCategory</testdata>
    </field>
</root>