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  1. [2018-02-15 14:43:55,027] [ INFO] [UserService] [LOGIN_REQUEST] [Going To LOGIN]
  2. [2018-02-15 14:43:55,043] [ INFO] [UserService] [LOGIN] [Trying to LOGIN With username:indra and extension:7002]
  3. [2018-02-15 14:43:55,043] [ INFO] [CTIAgentOpertionInterface] [LOGIN_REQUEST] [Doing Login with username:indra, password:indra, extension:7002]
  4. [2018-02-15 14:43:55,074] [DEBUG] [CTIAgent] [INITIALIZING_GENESYS_CTI_AGENT] [logon first line cti controller]
  5. [2018-02-15 14:43:55,074] [ INFO] [CTIAgent] [INITIALIZING_GENESYS_CTI_AGENT] [Got Provider, Now Initializing Agent Manager]
  6. [2018-02-15 14:43:55,074] [ INFO] [CTIAgent] [INITIALIZING_GENESYS_CTI_AGENT] [Got Agent Manager, Now Initializing Call Manager]
  7. [2018-02-15 14:46:48,920] [ INFO] [SystemService] [CHECK_BOSH_CONNECTION] [Checking Bosh Connection Is Done]
  8. [2018-02-15 14:46:49,482] [ INFO] [UserService] [LOGIN_REQUEST] [Going To LOGIN]
  9. [2018-02-15 14:46:49,482] [ INFO] [UserService] [LOGIN] [Trying to LOGIN With username:indra and extension:7002]
  10. [2018-02-15 14:46:49,482] [ INFO] [CTIAgentOpertionInterface] [LOGIN_REQUEST] [Doing Login with username:indra, password:indra, extension:7002]
  11. [2018-02-15 14:46:49,482] [DEBUG] [CTIAgent] [INITIALIZING_GENESYS_CTI_AGENT] [logon first line cti controller]
  12. [2018-02-15 14:46:49,482] [ INFO] [CTIAgent] [INITIALIZING_GENESYS_CTI_AGENT] [Got Provider, Now Initializing Agent Manager]
  13. [2018-02-15 14:46:49,482] [ INFO] [CTIAgent] [INITIALIZING_GENESYS_CTI_AGENT] [Got Agent Manager, Now Initializing Call Manager]
  14. [2018-02-15 14:46:49,513] [ INFO] [CTIAgent] [GENESYS_CTI_AGENT_CONF_SERVER_CONNECTED] [Connected to Conf Server]
  15. [2018-02-15 14:46:49,513] [ INFO] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Login Code :SIP2]
  16. [2018-02-15 14:46:49,529] [ INFO] [CTIAgent] [GENESYS_AGENT_CONF] [Agent State: CFGEnabled]
  17. [2018-02-15 14:46:49,544] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7002</extension><firstName>indra</firstName><lastName></lastName><loginId>indra</loginId><loginName>indra</loginName><state>LOG_IN</state><stateChangeTime>1518686209544</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
  18. [2018-02-15 14:46:49,544] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7002</extension><firstName>indra</firstName><lastName></lastName><loginId>indra</loginId><loginName>indra</loginName><state>NOT_READY</state><stateChangeTime>1518686209544</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
  19. [2018-02-15 14:46:49,778] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ Lunch ] : Type [ NOT_READY]
  20. [2018-02-15 14:46:49,778] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ Break ] : Type [ NOT_READY]
  21. [2018-02-15 14:46:49,778] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ Meeting ] : Type [ NOT_READY]
  22. [2018-02-15 14:46:49,778] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ BlackCoffee ] : Type [ NOT_READY]
  23. [2018-02-15 14:46:49,778] [ INFO] [UserService] [GET_REASON_CODES] [Successfull Got Reason Codes with category:NOT_READYReasonCodes:<ReasonCodes> <reasonCode>[<uri>Lunch</uri><category>NOT_READY</category><code>Lunch</code> <label>Lunch</label><forAll>Lunch</forAll> <default>false</default>, <uri>Break</uri><category>NOT_READY</category><code>Break</code> <label>Break</label><forAll>Break</forAll> <default>false</default>, <uri>Meeting</uri><category>NOT_READY</category><code>Meeting</code> <label>Meeting</label><forAll>Meeting</forAll> <default>false</default>, <uri>BlackCoffee</uri><category>NOT_READY</category><code>BlackCoffee</code> <label>Coffee</label><forAll>BlackCoffee</forAll> <default>false</default>]</reasonCode></ReasonCodes>]
  24. [2018-02-15 14:46:49,950] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ ShiftEnd ] : Type [ LOGOUT]
  25. [2018-02-15 14:46:49,950] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ ByeBye ] : Type [ LOGOUT]
  26. [2018-02-15 14:46:49,950] [ INFO] [UserService] [GET_REASON_CODES] [Successfull Got Reason Codes with category:LOGOUTReasonCodes:<ReasonCodes> <reasonCode>[<uri>ShiftEnd</uri><category>LOGOUT</category><code>ShiftEnd</code> <label>End Of Day</label><forAll>ShiftEnd</forAll> <default>false</default>, <uri>ByeBye</uri><category>LOGOUT</category><code>ByeBye</code> <label>ByeBye</label><forAll>ByeBye</forAll> <default>false</default>]</reasonCode></ReasonCodes>]
  27. [2018-02-15 14:46:49,997] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [WrapUp Code : [ Processed ] : DisplayName [ Processed]
  28. [2018-02-15 14:46:49,997] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [WrapUp Code : [ NeedsFollowUp ] : DisplayName [ Needs Follow-Up]
  29. [2018-02-15 14:46:49,997] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [WrapUp Code : [ DoneDeal ] : DisplayName [ DoneWithCall]
  30. [2018-02-15 14:46:49,997] [ INFO] [UserService] [GET_REASON_CODES] [Successfull Got Reason Codes with category:WRAP_UPReasonCodes:<ReasonCodes> <reasonCode>[<uri>DoneDeal</uri><category>WRAP_UP</category><code>DoneDeal</code> <label>DoneWithCall</label><forAll>DoneDeal</forAll> <default>true</default>, <uri>NeedsFollowUp</uri><category>WRAP_UP</category><code>NeedsFollowUp</code> <label>Needs Follow-Up</label><forAll>NeedsFollowUp</forAll> <default>false</default>, <uri>Processed</uri><category>WRAP_UP</category><code>Processed</code> <label>Processed</label><forAll>Processed</forAll> <default>false</default>]</reasonCode></ReasonCodes>]
  31. [2018-02-15 14:47:04,957] [ INFO] [UserService] [READY_REQUEST] [Going To READY]
  32. [2018-02-15 14:47:04,957] [ INFO] [UserService] [READY] [Successfully READY With username:indra]
  33. [2018-02-15 14:47:04,973] [ERROR] [CTICallManager] [ProcessCallDropEvent] [No Pending Message]
  34. [2018-02-15 14:47:04,973] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7002</extension><firstName>indra</firstName><lastName></lastName><loginId>indra</loginId><loginName>indra</loginName><state>READY</state><stateChangeTime>1518686224973</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
  35. [2018-02-15 14:47:39,558] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  36. [2018-02-15 14:47:39,558] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
  37. [2018-02-15 14:47:39,558] [DEBUG] [CTICallManager] [callUpdateEvent] [Call NOT found in Map, ADDING IN Map and Sending Event]
  38. [2018-02-15 14:47:39,558] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  39. [2018-02-15 14:47:39,558] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7003</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005D</id> <mediaProperties><DNIS>7002</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>ANSWER</action> <action>DROP</action></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686259558</startTime> <state>ALERTING</state> <stateCause></stateCause> <stateChangeTime>1518686259558</stateChangeTime></Participant></participants> <state>ALERTING</state><baStatus>PREVIEW_OUTBOUND</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  40. [2018-02-15 14:47:42,772] [ INFO] [DialogService] [ANSWER_REQUEST] [Going To ANSWER]
  41. [2018-02-15 14:47:42,772] [ INFO] [DialogService] [ANSWER] [Successfully ANSWER The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005D]
  42. [2018-02-15 14:47:42,803] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  43. [2018-02-15 14:47:42,818] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
  44. [2018-02-15 14:47:42,818] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  45. [2018-02-15 14:47:42,818] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:false][EventQueue :0]]
  46. [2018-02-15 14:47:42,818] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  47. [2018-02-15 14:47:42,818] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7003</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005D</id> <mediaProperties><DNIS>7002</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686262818</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686262818</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  48. [2018-02-15 14:47:50,306] [ INFO] [CTICallManager] [Send Notification] [ Call ID:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C:Active]
  49. [2018-02-15 14:47:50,306] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  50. [2018-02-15 14:47:50,306] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C</id> <mediaProperties><DNIS>7003</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686270306</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686270306</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  51. [2018-02-15 14:47:50,306] [ INFO] [CTICallManager] [Send Notification] [ Call ID:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005D:DROPPED]
  52. [2018-02-15 14:47:50,306] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  53. [2018-02-15 14:47:50,306] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7003</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005D</id> <mediaProperties><DNIS>7002</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686270306</startTime> <state>DROPPED</state> <stateCause></stateCause> <stateChangeTime>1518686270306</stateChangeTime></Participant></participants> <state>DROPPED</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  54. [2018-02-15 14:47:50,306] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  55. [2018-02-15 14:47:50,306] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  56. [2018-02-15 14:47:50,306] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  57. [2018-02-15 14:47:50,306] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:false][EventQueue :0]]
  58. [2018-02-15 14:47:50,306] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  59. [2018-02-15 14:47:50,306] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C</id> <mediaProperties><DNIS>7003</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686270306</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686270306</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  60. [2018-02-15 14:47:58,746] [ INFO] [DialogService] [DROP_REQUEST] [Going To DROP]
  61. [2018-02-15 14:47:58,746] [ WARN] [CTIAgentOpertionInterface] [RELEASE_REQUEST] [Call ID : 7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C]
  62. [2018-02-15 14:47:58,762] [DEBUG] [CTICallManager] [WRAPUP_CODE_DEFAULT] [Sent to Tserver :'RequestUpdateUserData' (31) attributes:
  63. AttributeConnID [long] = 010a02b7c44a4091
  64. AttributeReferenceID [int] = 23
  65. AttributeUserData [bstr] = KVList:
  66. 'DispositionCode' [str] = "DoneDeal"
  67. AttributeThisDN [str] = "7002"]
  68. [2018-02-15 14:47:58,762] [ INFO] [DialogService] [DROP] [Successfully DROP The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C]
  69. [2018-02-15 14:47:58,777] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7002</extension><firstName>indra</firstName><lastName></lastName><loginId>indra</loginId><loginName>indra</loginName><state>NOT_READY</state><stateChangeTime>1518686278777</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
  70. [2018-02-15 14:47:58,777] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  71. [2018-02-15 14:47:58,777] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  72. [2018-02-15 14:47:58,777] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  73. [2018-02-15 14:47:58,777] [ INFO] [CTICallManager] [CallUpdateEvent] [CallState to Wraup]
  74. [2018-02-15 14:47:58,871] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  75. [2018-02-15 14:47:58,871] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C</id> <mediaProperties><DNIS>7003</DNIS> <callType>Internal</callType> <callvariables><CallVariable> <name><![CDATA[DispositionCode]]></name> <value><![CDATA[DoneDeal]]></value></CallVariable></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686278871</startTime> <state>WRAP_UP</state> <stateCause></stateCause> <stateChangeTime>1518686278871</stateChangeTime></Participant></participants> <state>WRAP_UP</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  76. [2018-02-15 14:48:08,761] [ INFO] [CTICallManager] [ProcessCallDropEvent] [CallDrop event exists :7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C :Status:DROPPED]
  77. [2018-02-15 14:48:08,761] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  78. [2018-02-15 14:48:08,761] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C</id> <mediaProperties><DNIS>7003</DNIS> <callType>Internal</callType> <callvariables><CallVariable> <name><![CDATA[DispositionCode]]></name> <value><![CDATA[DoneDeal]]></value></CallVariable></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686288761</startTime> <state>DROPPED</state> <stateCause></stateCause> <stateChangeTime>1518686288761</stateChangeTime></Participant></participants> <state>DROPPED</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  79. [2018-02-15 14:48:08,777] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7002</extension><firstName>indra</firstName><lastName></lastName><loginId>indra</loginId><loginName>indra</loginName><state>READY</state><stateChangeTime>1518686288761</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
  80. [2018-02-15 14:48:37,684] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  81. [2018-02-15 14:48:37,684] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  82. [2018-02-15 14:48:37,684] [DEBUG] [CTICallManager] [callUpdateEvent] [Call NOT found in Map, ADDING IN Map and Sending Event]
  83. [2018-02-15 14:48:37,684] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  84. [2018-02-15 14:48:37,684] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>ANSWER</action> <action>DROP</action></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686317684</startTime> <state>ALERTING</state> <stateCause></stateCause> <stateChangeTime>1518686317684</stateChangeTime></Participant></participants> <state>ALERTING</state><baStatus>PREVIEW_OUTBOUND</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  85. [2018-02-15 14:48:41,974] [ INFO] [DialogService] [ANSWER_REQUEST] [Going To ANSWER]
  86. [2018-02-15 14:48:41,974] [ INFO] [DialogService] [ANSWER] [Successfully ANSWER The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E]
  87. [2018-02-15 14:48:42,005] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  88. [2018-02-15 14:48:42,005] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  89. [2018-02-15 14:48:42,005] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  90. [2018-02-15 14:48:42,005] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:true][EventQueue :0]]
  91. [2018-02-15 14:48:42,005] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  92. [2018-02-15 14:48:42,005] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686322005</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686322005</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  93. [2018-02-15 14:48:53,736] [ INFO] [DialogService] [CONSULT_CALL_REQUEST] [Going To CONSULT_CALL]
  94. [2018-02-15 14:48:53,736] [ INFO] [DialogService] [CONSULT_CALL] [Successfully CONSULT_CALL The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E and consult number:7003]
  95. [2018-02-15 14:49:06,544] [ INFO] [DialogService] [CONSULT_CALL_REQUEST] [Going To CONSULT_CALL]
  96. [2018-02-15 14:49:06,575] [ INFO] [DialogService] [CONSULT_CALL] [Successfully CONSULT_CALL The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E and consult number:7003]
  97. [2018-02-15 14:49:09,476] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  98. [2018-02-15 14:49:09,476] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  99. [2018-02-15 14:49:09,476] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  100. [2018-02-15 14:49:09,476] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:true][EventQueue :0]]
  101. [2018-02-15 14:49:09,476] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  102. [2018-02-15 14:49:09,476] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>RETRIEVE</action> <action>DROP</action></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686349476</startTime> <state>HELD</state> <stateCause></stateCause> <stateChangeTime>1518686349476</stateChangeTime></Participant></participants> <state>HELD</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  103. [2018-02-15 14:49:09,476] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  104. [2018-02-15 14:49:09,476] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
  105. [2018-02-15 14:49:09,476] [DEBUG] [CTICallManager] [callUpdateEvent] [Call NOT found in Map, ADDING IN Map and Sending Event]
  106. [2018-02-15 14:49:09,476] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  107. [2018-02-15 14:49:09,476] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7002</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005F</id> <mediaProperties><DNIS>7003</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>DROP</action></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686349476</startTime> <state>INITIATING</state> <stateCause></stateCause> <stateChangeTime>1518686349476</stateChangeTime></Participant></participants> <state>INITIATING</state><baStatus>PREVIEW_OUTBOUND</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  108. [2018-02-15 14:49:24,296] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  109. [2018-02-15 14:49:24,296] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
  110. [2018-02-15 14:49:24,296] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  111. [2018-02-15 14:49:24,296] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:true][EventQueue :0]]
  112. [2018-02-15 14:49:24,296] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  113. [2018-02-15 14:49:24,296] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7002</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005F</id> <mediaProperties><DNIS>7003</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action> <action>ALT</action></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686364296</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686364296</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  114. [2018-02-15 14:49:24,296] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  115. [2018-02-15 14:49:24,296] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>RETRIEVE</action> <action>DROP</action> <action>ALT</action> <action>TRANSFER</action> <action>CONFERENCE</action></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686364296</startTime> <state>HELD</state> <stateCause></stateCause> <stateChangeTime>1518686364296</stateChangeTime></Participant></participants> <state>HELD</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  116. [2018-02-15 14:49:30,146] [ INFO] [DialogService] [TRANSFER_REQUEST] [Going To TRANSFER]
  117. [2018-02-15 14:49:30,146] [ INFO] [DialogService] [TRANSFER] [Successfully TRANSFER The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E]
  118. [2018-02-15 14:49:30,739] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7002</extension><firstName>indra</firstName><lastName></lastName><loginId>indra</loginId><loginName>indra</loginName><state>NOT_READY</state><stateChangeTime>1518686370739</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
  119. [2018-02-15 14:49:30,739] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  120. [2018-02-15 14:49:30,739] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  121. [2018-02-15 14:49:30,739] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  122. [2018-02-15 14:49:30,739] [ INFO] [CTICallManager] [CallUpdateEvent] [CallState to Wraup]
  123. [2018-02-15 14:49:30,739] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  124. [2018-02-15 14:49:30,739] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686370739</startTime> <state>WRAP_UP</state> <stateCause></stateCause> <stateChangeTime>1518686370739</stateChangeTime></Participant></participants> <state>WRAP_UP</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  125. [2018-02-15 14:49:30,739] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  126. [2018-02-15 14:49:30,739] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
  127. [2018-02-15 14:49:30,739] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  128. [2018-02-15 14:49:30,739] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:true][EventQueue :1]]
  129. [2018-02-15 14:49:30,739] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  130. [2018-02-15 14:49:30,739] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7002</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005F</id> <mediaProperties><DNIS>7003</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686370739</startTime> <state>DROPPED</state> <stateCause></stateCause> <stateChangeTime>1518686370739</stateChangeTime></Participant></participants> <state>DROPPED</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  131. [2018-02-15 14:49:40,723] [ INFO] [CTICallManager] [ProcessCallDropEvent] [CallDrop event exists :7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E :Status:DROPPED]
  132. [2018-02-15 14:49:40,723] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  133. [2018-02-15 14:49:40,723] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686380723</startTime> <state>DROPPED</state> <stateCause></stateCause> <stateChangeTime>1518686380723</stateChangeTime></Participant></participants> <state>DROPPED</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  134. [2018-02-15 14:49:40,723] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7002</extension><firstName>indra</firstName><lastName></lastName><loginId>indra</loginId><loginName>indra</loginName><state>READY</state><stateChangeTime>1518686380723</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
  135. [2018-02-15 14:49:52,548] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  136. [2018-02-15 14:49:52,548] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  137. [2018-02-15 14:49:52,548] [DEBUG] [CTICallManager] [callUpdateEvent] [Call NOT found in Map, ADDING IN Map and Sending Event]
  138. [2018-02-15 14:49:52,548] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  139. [2018-02-15 14:49:52,548] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>ANSWER</action> <action>DROP</action></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686392548</startTime> <state>ALERTING</state> <stateCause></stateCause> <stateChangeTime>1518686392548</stateChangeTime></Participant></participants> <state>ALERTING</state><baStatus>PREVIEW_OUTBOUND</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  140. [2018-02-15 14:50:07,212] [ INFO] [DialogService] [ANSWER_REQUEST] [Going To ANSWER]
  141. [2018-02-15 14:50:07,212] [ INFO] [DialogService] [ANSWER] [Successfully ANSWER The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E]
  142. [2018-02-15 14:50:07,259] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  143. [2018-02-15 14:50:07,259] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  144. [2018-02-15 14:50:07,259] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  145. [2018-02-15 14:50:07,259] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:true][EventQueue :0]]
  146. [2018-02-15 14:50:07,259] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  147. [2018-02-15 14:50:07,259] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action> <action>ALT</action></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686407259</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686407259</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  148. [2018-02-15 14:50:15,620] [ INFO] [DialogService] [CONSULT_CALL_REQUEST] [Going To CONSULT_CALL]
  149. [2018-02-15 14:50:15,620] [ INFO] [DialogService] [CONSULT_CALL] [Successfully CONSULT_CALL The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E and consult number:7003]
  150. [2018-02-15 14:50:15,886] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  151. [2018-02-15 14:50:15,901] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  152. [2018-02-15 14:50:15,901] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  153. [2018-02-15 14:50:15,901] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:true][EventQueue :0]]
  154. [2018-02-15 14:50:15,901] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  155. [2018-02-15 14:50:15,901] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>RETRIEVE</action> <action>DROP</action> <action>ALT</action> <action>TRANSFER</action> <action>CONFERENCE</action></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686415901</startTime> <state>HELD</state> <stateCause></stateCause> <stateChangeTime>1518686415901</stateChangeTime></Participant></participants> <state>HELD</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  156. [2018-02-15 14:50:15,901] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  157. [2018-02-15 14:50:15,901] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
  158. [2018-02-15 14:50:15,901] [DEBUG] [CTICallManager] [callUpdateEvent] [Call NOT found in Map, ADDING IN Map and Sending Event]
  159. [2018-02-15 14:50:15,901] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  160. [2018-02-15 14:50:15,901] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7002</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005G</id> <mediaProperties><DNIS>7003</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>DROP</action></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686415901</startTime> <state>INITIATING</state> <stateCause></stateCause> <stateChangeTime>1518686415901</stateChangeTime></Participant></participants> <state>INITIATING</state><baStatus>PREVIEW_OUTBOUND</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  161. [2018-02-15 14:50:20,909] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  162. [2018-02-15 14:50:20,909] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
  163. [2018-02-15 14:50:20,909] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  164. [2018-02-15 14:50:20,909] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:true][EventQueue :0]]
  165. [2018-02-15 14:50:20,909] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  166. [2018-02-15 14:50:20,909] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7002</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005G</id> <mediaProperties><DNIS>7003</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action> <action>ALT</action></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686420909</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686420909</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  167. [2018-02-15 14:50:20,909] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  168. [2018-02-15 14:50:20,909] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>RETRIEVE</action> <action>DROP</action> <action>ALT</action> <action>TRANSFER</action> <action>CONFERENCE</action></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686420909</startTime> <state>HELD</state> <stateCause></stateCause> <stateChangeTime>1518686420909</stateChangeTime></Participant></participants> <state>HELD</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  169. [2018-02-15 14:50:26,384] [ INFO] [DialogService] [CONFERENCE_REQUEST] [Going To CONFERENCE]
  170. [2018-02-15 14:50:26,384] [ INFO] [DialogService] [CONFERENCE] [Successfully CONFERENCE The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E]
  171. [2018-02-15 14:50:26,384] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  172. [2018-02-15 14:50:26,384] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
  173. [2018-02-15 14:50:26,384] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  174. [2018-02-15 14:50:26,384] [ INFO] [CTICallManager] [CallUpdateEvent] [CallState to Wraup]
  175. [2018-02-15 14:50:26,384] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  176. [2018-02-15 14:50:26,384] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7002</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005G</id> <mediaProperties><DNIS>7003</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686426384</startTime> <state>WRAP_UP</state> <stateCause></stateCause> <stateChangeTime>1518686426384</stateChangeTime></Participant></participants> <state>WRAP_UP</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  177. [2018-02-15 14:50:26,431] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  178. [2018-02-15 14:50:26,431] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  179. [2018-02-15 14:50:26,431] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  180. [2018-02-15 14:50:26,431] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:true][EventQueue :1]]
  181. [2018-02-15 14:50:26,431] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  182. [2018-02-15 14:50:26,431] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action> <action>ALT</action></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686426431</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686426431</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  183. [2018-02-15 14:50:26,650] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  184. [2018-02-15 14:50:26,650] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  185. [2018-02-15 14:50:26,650] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  186. [2018-02-15 14:50:26,650] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:true][EventQueue :1]]
  187. [2018-02-15 14:50:26,650] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  188. [2018-02-15 14:50:26,650] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action> <action>ALT</action></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686426650</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686426650</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  189. [2018-02-15 14:50:29,270] [ INFO] [DialogService] [HOLD_REQUEST] [Going To HOLD]
  190. [2018-02-15 14:50:29,270] [ INFO] [DialogService] [HOLD] [Successfully Hold The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E]
  191. [2018-02-15 14:50:29,348] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  192. [2018-02-15 14:50:29,348] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  193. [2018-02-15 14:50:29,348] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  194. [2018-02-15 14:50:29,348] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:true][EventQueue :1]]
  195. [2018-02-15 14:50:29,348] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  196. [2018-02-15 14:50:29,348] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>RETRIEVE</action> <action>DROP</action> <action>ALT</action> <action>TRANSFER</action> <action>CONFERENCE</action></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686429348</startTime> <state>HELD</state> <stateCause></stateCause> <stateChangeTime>1518686429348</stateChangeTime></Participant></participants> <state>HELD</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  197. [2018-02-15 14:50:31,314] [ INFO] [DialogService] [CONFERENCE_REQUEST] [Going To CONFERENCE]
  198. [2018-02-15 14:50:33,311] [ INFO] [DialogService] [CONFERENCE_REQUEST] [Going To CONFERENCE]
  199. [2018-02-15 14:50:34,652] [ INFO] [DialogService] [CONFERENCE_REQUEST] [Going To CONFERENCE]
  200. [2018-02-15 14:50:37,070] [ INFO] [DialogService] [CONFERENCE_REQUEST] [Going To CONFERENCE]
  201. [2018-02-15 14:50:37,663] [ INFO] [DialogService] [CONFERENCE_REQUEST] [Going To CONFERENCE]
  202. [2018-02-15 14:50:39,863] [ INFO] [DialogService] [CONFERENCE_REQUEST] [Going To CONFERENCE]
  203. [2018-02-15 14:50:45,011] [ INFO] [DialogService] [CONFERENCE_REQUEST] [Going To CONFERENCE]
  204. [2018-02-15 14:50:45,884] [ INFO] [DialogService] [CONFERENCE_REQUEST] [Going To CONFERENCE]
  205. [2018-02-15 14:50:46,150] [ INFO] [DialogService] [CONFERENCE_REQUEST] [Going To CONFERENCE]
  206. [2018-02-15 14:50:47,928] [ INFO] [DialogService] [CONFERENCE_REQUEST] [Going To CONFERENCE]
  207. [2018-02-15 14:50:48,115] [ INFO] [DialogService] [CONFERENCE_REQUEST] [Going To CONFERENCE]
  208. [2018-02-15 14:50:48,318] [ INFO] [DialogService] [CONFERENCE_REQUEST] [Going To CONFERENCE]
  209. [2018-02-15 14:51:36,194] [ INFO] [DialogService] [CONFERENCE_REQUEST] [Going To CONFERENCE]
  210. [2018-02-15 14:51:42,809] [ INFO] [DialogService] [CONFERENCE_REQUEST] [Going To CONFERENCE]
  211. [2018-02-15 14:57:36,664] [ INFO] [UserService] [LOGIN_REQUEST] [Going To LOGIN]
  212. [2018-02-15 14:57:36,664] [ INFO] [UserService] [LOGIN] [Trying to LOGIN With username:indra and extension:7002]
  213. [2018-02-15 14:57:36,664] [ INFO] [CTIAgentOpertionInterface] [LOGIN_REQUEST] [Doing Login with username:indra, password:indra, extension:7002]
  214. [2018-02-15 14:57:36,757] [ INFO] [CTIAgent] [GENESYS_CTI_AGENT_CONF_SERVER_CONNECTED] [Connected to Conf Server]
  215. [2018-02-15 14:57:36,757] [ INFO] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Login Code :SIP2]
  216. [2018-02-15 14:57:36,851] [ INFO] [CTIAgent] [GENESYS_AGENT_CONF] [Agent State: CFGEnabled]
  217. [2018-02-15 14:57:36,866] [ INFO] [CTICallManager] [ExistingCallNotification] ['EventHeld' (66) attributes:
  218. AttributeConnID [long] = 010a02b7c44a4093
  219. AttributePropagatedCallType [int] = 1 [Internal]
  220. AttributeCallID [int] = 16777390
  221. AttributeCallType [int] = 1 [Internal]
  222. AttributeCallUuid [str] = "7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E"
  223. AttributeThisDN [str] = "7002"
  224. AttributeCustomerID [str] = "Environment"
  225. AttributeExtensions [bstr] = KVList:
  226. 'BusinessCall' [int] = 1
  227. AttributeReferenceID [int] = 38
  228. AttributeDNIS [str] = "7002"
  229. AttributeThisDNRole [int] = 3 [RoleConferenceMember]
  230. AttributeAgentID [str] = "SIP2"
  231. AttributeANI [str] = "7005"
  232. AttributeCallState [int] = 0
  233. AttributeEventSequenceNumber [long] = 51209
  234. AttributePartyUuid [str] = "0M3GP9VSF90BRCAFB6UHQAC3DC0000VQ"
  235. TimeStamp:
  236. AttributeTimeinSecs [int] = 1518686623
  237. AttributeTimeinuSecs [int] = 25000]
  238. [2018-02-15 14:57:36,866] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  239. [2018-02-15 14:57:36,866] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>RETRIEVE</action> <action>DROP</action> <action>ALT</action> <action>TRANSFER</action> <action>CONFERENCE</action></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686856866</startTime> <state>HELD</state> <stateCause></stateCause> <stateChangeTime>1518686856866</stateChangeTime></Participant></participants> <state>HELD</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  240. [2018-02-15 14:57:36,866] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7002</extension><firstName>indra</firstName><lastName></lastName><loginId>indra</loginId><loginName>indra</loginName><state>LOG_IN</state><stateChangeTime>1518686856866</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
  241. [2018-02-15 14:57:36,866] [ INFO] [CTICallManager] [ProcessCallDropEvent] [CallDrop event exists :7B6T2UT7AD1EHEC8I0QRQPQ0BS00005G :Status:DROPPED]
  242. [2018-02-15 14:57:36,866] [ INFO] [CTICallManager] [Sending Call Notification :] [indra@10.0.1.151]
  243. [2018-02-15 14:57:36,866] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7002</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005G</id> <mediaProperties><DNIS>7003</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7002</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686856866</startTime> <state>DROPPED</state> <stateCause></stateCause> <stateChangeTime>1518686856866</stateChangeTime></Participant></participants> <state>DROPPED</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  244. [2018-02-15 14:57:36,866] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : indra@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7002</extension><firstName>indra</firstName><lastName></lastName><loginId>indra</loginId><loginName>indra</loginName><state>READY</state><stateChangeTime>1518686856866</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
  245. [2018-02-15 14:57:37,225] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ Lunch ] : Type [ NOT_READY]
  246. [2018-02-15 14:57:37,225] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ Break ] : Type [ NOT_READY]
  247. [2018-02-15 14:57:37,225] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ Meeting ] : Type [ NOT_READY]
  248. [2018-02-15 14:57:37,225] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ BlackCoffee ] : Type [ NOT_READY]
  249. [2018-02-15 14:57:37,225] [ INFO] [UserService] [GET_REASON_CODES] [Successfull Got Reason Codes with category:NOT_READYReasonCodes:<ReasonCodes> <reasonCode>[<uri>Lunch</uri><category>NOT_READY</category><code>Lunch</code> <label>Lunch</label><forAll>Lunch</forAll> <default>false</default>, <uri>Break</uri><category>NOT_READY</category><code>Break</code> <label>Break</label><forAll>Break</forAll> <default>false</default>, <uri>Meeting</uri><category>NOT_READY</category><code>Meeting</code> <label>Meeting</label><forAll>Meeting</forAll> <default>false</default>, <uri>BlackCoffee</uri><category>NOT_READY</category><code>BlackCoffee</code> <label>Coffee</label><forAll>BlackCoffee</forAll> <default>false</default>]</reasonCode></ReasonCodes>]
  250. [2018-02-15 14:57:37,459] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ ShiftEnd ] : Type [ LOGOUT]
  251. [2018-02-15 14:57:37,459] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ ByeBye ] : Type [ LOGOUT]
  252. [2018-02-15 14:57:37,459] [ INFO] [UserService] [GET_REASON_CODES] [Successfull Got Reason Codes with category:LOGOUTReasonCodes:<ReasonCodes> <reasonCode>[<uri>ShiftEnd</uri><category>LOGOUT</category><code>ShiftEnd</code> <label>End Of Day</label><forAll>ShiftEnd</forAll> <default>false</default>, <uri>ByeBye</uri><category>LOGOUT</category><code>ByeBye</code> <label>ByeBye</label><forAll>ByeBye</forAll> <default>false</default>]</reasonCode></ReasonCodes>]
  253. [2018-02-15 14:57:37,490] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [WrapUp Code : [ Processed ] : DisplayName [ Processed]
  254. [2018-02-15 14:57:37,490] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [WrapUp Code : [ NeedsFollowUp ] : DisplayName [ Needs Follow-Up]
  255. [2018-02-15 14:57:37,490] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [WrapUp Code : [ DoneDeal ] : DisplayName [ DoneWithCall]
  256. [2018-02-15 14:57:37,490] [ INFO] [UserService] [GET_REASON_CODES] [Successfull Got Reason Codes with category:WRAP_UPReasonCodes:<ReasonCodes> <reasonCode>[<uri>DoneDeal</uri><category>WRAP_UP</category><code>DoneDeal</code> <label>DoneWithCall</label><forAll>DoneDeal</forAll> <default>true</default>, <uri>NeedsFollowUp</uri><category>WRAP_UP</category><code>NeedsFollowUp</code> <label>Needs Follow-Up</label><forAll>NeedsFollowUp</forAll> <default>false</default>, <uri>Processed</uri><category>WRAP_UP</category><code>Processed</code> <label>Processed</label><forAll>Processed</forAll> <default>false</default>]</reasonCode></ReasonCodes>]
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