To whom it may concern

Ref: 100208

The model to be replaced is a HTC Hero, and I believe the excess I owe is £50.00. Prior to my paying you this money, could you please in some way verify or confirm that you have been authorised of this by my insurance company? I am somewhat uneasy with the idea of handing over money with no proof, as I'm sure you understand.

As I live on a university campus, I believe any packages delivered that require signing for can be signed for with ease at the post room at the hub, and I can collect at my convenience

M Chadkirk

On 18 February 2011 12:29, Contact <contact@lakesideuk.co.uk> wrote:
> Dear Ms Chadkirk,
>
> Re: Replacement of mobile
>
> Our ref: 100208
>
>
> We are writing to advise that we have received authority from your Insurance
> Company to contact you regarding the supply and delivery of replacement
> goods, and to collect any policy excess that is applicable.
>
> In order that we may proceed with this matter, please kindly contact this
> office at your earliest convenience in order to confirm model to be replaced
> and discuss availability (quoting the reference number above). Our hours of
> business are from 9am to 5:30pm Monday to Friday.
>
> We look forward to hearing from you soon.
>
> Assuring you of our best attention, we remain,
>
> Yours sincerely,
>
> Sales
>
> Lakeside UK Ltd
>
> Tel: 0208 988 3414