@client.event
async def on_message(message):
    if message.server is None and message.author != client.user:
        server = client.get_server("serverid")
        for channel in server.channels:
            if channel.name == str(message.author):
                await client.send_message(message.author, "Hey you already have a support ticket open!")
                break
            else:
                await client.create_channel(server, str(message.author), type=discord.ChannelType.text)
                overwrite = discord.PermissionOverwrite()
                overwrite.read_messages = True
                overwrite.send_messages = True
                overwrite.ban_members = False
                for channel in server.channels:
                    if channel.name == str(message.author):
                        await client.edit_channel_permissions(channel.id, message.author, overwrite)
                        await client.send_message(channel.id, message.content)
                        break
                    else:
                        break
                break
    await client.process_commands(message)