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- Give Firefox a tune up
- Try Safe Mode
- Troubleshooting Information
- This page contains technical information that might be useful when you’re trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website.
- Application Basics
- Name Firefox
- Version 67.0.2
- Build ID 20190607204818
- Update History
- Update Channel release
- User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0
- OS Windows_NT 10.0
- Profile Folder
- C:\Users\TQM\AppData\Roaming\Mozilla\Firefox\Profiles\zpf8nf20.default-1560288873271
- Enabled Plugins about:plugins
- Build Configuration about:buildconfig
- Memory Use about:memory
- Performance about:performance
- Registered Service Workers about:serviceworkers
- Launcher Process Disabled forcibly
- Multiprocess Windows 1/1 Enabled by default
- Web Content Processes 8/8
- Enterprise Policies Active
- Google Location Service Key Found
- Google Safebrowsing Key Found
- Mozilla Location Service Key Found
- Safe Mode false
- Profiles about:profiles
- Crash Reports
- Report ID Submitted
- All Crash Reports
- Firefox Features
- Name Version ID
- Firefox Monitor 3.0 fxmonitor@mozilla.org
- Firefox Screenshots 37.1.0 screenshots@mozilla.org
- Form Autofill 1.0 formautofill@mozilla.org
- Web Compat 4.0.0 webcompat@mozilla.org
- WebCompat Reporter 1.1.0 webcompat-reporter@mozilla.org
- Extensions
- Name Version Enabled ID
- Security Software
- Type Name
- Antivirus
- Antispyware
- Firewall
- Graphics
- Features
- Compositing Direct3D 11 (Advanced Layers)
- asyncPanZoom wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
- webgl1WSIInfo EGL_VENDOR: Google Inc. (adapter LUID: 000000000000e292)
- EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9)
- EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care
- EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
- WebGL 1 Driver Renderer Google Inc. -- ANGLE (Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
- WebGL 1 Driver Version OpenGL ES 2.0 (ANGLE 2.1.0.eff6bfdb1db9)
- WebGL 1 Driver Extensions GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
- WebGL 1 Extensions ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
- WebGL 2 Driver WSI Info EGL_VENDOR: Google Inc. (adapter LUID: 000000000000e292)
- EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9)
- EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care
- EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
- WebGL 2 Driver Renderer Google Inc. -- ANGLE (Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
- WebGL 2 Driver Version OpenGL ES 3.0 (ANGLE 2.1.0.eff6bfdb1db9)
- WebGL 2 Driver Extensions GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
- WebGL 2 Extensions EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
- Direct2D true
- Off Main Thread Painting Enabled true
- Off Main Thread Painting Worker Count 4
- Target Frame Rate 60
- DirectWrite true (10.0.17763.168)
- GPU #1
- Active Yes
- Description Intel(R) UHD Graphics 620
- Vendor ID 0x8086
- Device ID 0x5917
- Driver Version 24.20.100.6286
- Driver Date 8-15-2018
- Drivers igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
- Subsys ID 12691025
- RAM Unknown
- Diagnostics
- AzureCanvasBackend direct2d 1.1
- AzureCanvasBackend (UI Process) skia
- AzureContentBackend direct2d 1.1
- AzureContentBackend (UI Process) skia
- AzureFallbackCanvasBackend (UI Process) cairo
- GPUProcessPid 11872
- ClearType Parameters Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
- Decision Log
- WEBRENDER
- opt-in by default: WebRender is an opt-in feature
- WEBRENDER_QUALIFIED
- blocked by env: Has battery
- Media
- Audio Backend wasapi
- Max Channels 2
- Preferred Sample Rate 48000
- Output Devices
- Name Group Vendor State Preferred Format Channels Rate Latency
- Speakers (Realtek High Definition Audio(SST)) INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10251269&REV_1000\4&1f5315a3&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0
- Speakers (Realtek High Definition Audio(SST)) INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10251269&REV_1000\4&1f5315a3&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480
- Internal AUX Jack (Intel® Smart Sound Technology (Intel® SST)) INTELAUDIO\CTLR_DEV_9D71&LINKTYPE_02&DEVTYPE_01&VEN_8086&DEV_AE20&SUBSYS_10251269&REV_10EC\5&19891552&0&0100 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
- Input Devices
- Name Group Vendor State Preferred Format Channels Rate Latency
- Microphone Array (Realtek High Definition Audio(SST)) INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10251269&REV_1000\4&1f5315a3&0&0001 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0
- Microphone Array (Intel® Smart Sound Technology (Intel® SST)) INTELAUDIO\CTLR_DEV_9D71&LINKTYPE_02&DEVTYPE_01&VEN_8086&DEV_AE20&SUBSYS_10251269&REV_10EC\5&19891552&0&0100 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 96 - 480
- Microphone (Realtek High Definition Audio(SST)) INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10251269&REV_1000\4&1f5315a3&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0
- Microphone Array (Intel® Smart Sound Technology (Intel® SST)) INTELAUDIO\CTLR_DEV_9D71&LINKTYPE_02&DEVTYPE_01&VEN_8086&DEV_AE20&SUBSYS_10251269&REV_10EC\5&19891552&0&0100 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0
- Stereo Mix (Realtek High Definition Audio(SST)) INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10251269&REV_1000\4&1f5315a3&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0
- Important Modified Preferences
- Name Value accessibility.force_disabled 1
- accessibility.typeaheadfind true
- accessibility.typeaheadfind.flashBar 0
- browser.cache.disk.capacity 1048576
- browser.cache.disk.filesystem_reported 1
- browser.download.useDownloadDir false
- browser.search.suggest.enabled false
- browser.search.update false
- browser.sessionstore.upgradeBackup.latestBuildID 20190607204818
- browser.startup.homepage http://www.google.com
- browser.startup.homepage_override.buildID 20190607204818
- browser.startup.homepage_override.mstone 67.0.2
- browser.tabs.loadInBackground false
- browser.urlbar.placeholderName Google
- browser.urlbar.suggest.bookmark false
- browser.urlbar.suggest.history false
- browser.urlbar.suggest.openpage false
- browser.urlbar.timesBeforeHidingSuggestionsHint 3
- dom.forms.autocomplete.formautofill true
- dom.push.userAgentID cd37a84b77884b06bed5e86f18e57ba4
- extensions.lastAppVersion 67.0.2
- gfx.crash-guard.status.wmfvpxvideo 2
- gfx.crash-guard.wmfvpxvideo.appVersion 67.0.2
- gfx.crash-guard.wmfvpxvideo.deviceID 0x5917
- gfx.crash-guard.wmfvpxvideo.driverVersion 24.20.100.6286
- idle.lastDailyNotification 1560290045
- layers.mlgpu.sanity-test-failed false
- media.benchmark.vp9.fps 242
- media.benchmark.vp9.versioncheck 5
- media.gmp-gmpopenh264.abi x86_64-msvc-x64
- media.gmp-gmpopenh264.lastUpdate 1560289513
- media.gmp-gmpopenh264.version 1.8.1
- media.gmp-manager.buildID 20190607204818
- media.gmp-manager.lastCheck 1560289885
- media.gmp-widevinecdm.abi x86_64-msvc-x64
- media.gmp-widevinecdm.lastUpdate 1560289514
- media.gmp-widevinecdm.version 4.10.1146.0
- media.gmp.storage.version.observed 1
- media.hardware-video-decoding.failed false
- network.cookie.cookieBehavior 1
- network.cookie.lifetimePolicy 2
- network.predictor.cleaned-up true
- places.database.lastMaintenance 1560290045
- places.history.expiration.transient_current_max_pages 139935
- plugin.disable_full_page_plugin_for_types application/pdf
- plugin.state.flash 2
- privacy.sanitize.pending [{"id":"newtab-container","itemsToClear":[],"options":{}}]
- security.remote_settings.intermediates.checked 1560367774
- security.sandbox.content.tempDirSuffix {0dddb538-5371-4fdf-b42b-de0288ab69c6}
- security.sandbox.plugin.tempDirSuffix {830ec074-e220-4484-8056-f21413f2f528}
- services.sync.declinedEngines
- services.sync.engine.addresses.available true
- signon.importedFromSqlite true
- storage.vacuum.last.index 0
- ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found.
- Important Locked Preferences
- Name Value security.enterprise_roots.enabled true
- Places Database
- Integrity
- JavaScript
- Incremental GC true
- Accessibility
- Activated false
- Prevent Accessibility 1
- Accessible Handler Used true
- Accessibility Instantiator
- Library Versions
- Expected minimum version Version in use
- NSPR 4.21 4.21
- NSS 3.43 3.43
- NSSSMIME 3.43 3.43
- NSSSSL 3.43 3.43
- NSSUTIL 3.43 3.43
- Sandbox
- Content Process Sandbox Level 5
- Effective Content Process Sandbox Level 5
- Internationalization & Localization
- Application Settings
- Requested Locales ["en-US"]
- Available Locales ["en-US"]
- App Locales ["en-US"]
- Regional Preferences ["en-US"]
- Default Locale "en-US"
- Operating System
- System Locales ["en-US"]
- Regional Preferences ["en-US"]
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