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- Don Kanter:tux: 4:48 PM
- thinking it's time to throw in the towel and go work at home depot
- Antonio Contrisciani:horde1: 4:48 PM
- but im sorry about the pto thing
- Don Kanter:tux: 4:49 PM
- the pto request from her was a valentines day gift - make the flowers i got her not seem to exist (edited)
- 4:49
- lol
- 4:49
- i'm at my wits end
- 4:50
- i dont have any more shits to give
- Antonio Contrisciani:horde1: 4:51 PM
- i know dude, i know
- 4:51
- im sorry i gave it my last big hurrah
- 4:51
- and im out of energy too
- Don Kanter:tux: 4:52 PM
- https://mediatemple.net/community/products/dv/204645140/advanced-support-on-demand-managed-services
- Most Common Requests:
- > Advanced Performance Analysis - this is a script that gives a summary of stuff and what services we offer that can help (script needs to be updated so verify all suggestions and the reply text itself)
- > Apache/Nginx Tuning (which should handle php-fcgi/php-fpm custom tuning to mitigate 502/504 reverse proxy issues due bad code & lack of allocated resources to handle the bad code - essentially, the fcgi/fpm tuning is done as a courtesy to support their bad code)
- > MySQL Optimization (this does a quick db opt and the goal is to allocate server resources in the most efficient way to support their applications with the available resources)
- > Intrusion Prevention - Super simple script to run which installs DDoS Deflate, Fail2ban with custom Jails (thanks to Gary), and changes SSH port to random non-default port.
- > SSL/TLS Secure Cipher Update - This updates TLS protocols to 1.2 and updates ciphers to pass a 3rd party scan with "A" results. Ciphers can be updated to be either more leinient or more strict depending on what customer needs/wants (more strict = less browser version compatibility / less strict= more browser compatibility but less security). 3rd party tool provided by Qualys SSL Labs https://www.ssllabs.com/ssltest/analyze.html & nmap is ideal for verifying ciphers/protocols
- > MySQL/Mariadb Upgrades - these are common now and should be handled with great care - especially since the Plesk guides will break some versions.
- > Plesk Upgrades - Like any major upgrade, snapshot is required and testing is needed following upgrade. Most commmon reason for failure is using GUI and losing connection. Best practice is to run upgrade in a screen session and checking logs following upgrade.
- > Alternate PHP Installations - These are low risk and can be done in less than a minute via command line.
- > Package Management - We install anything that takes less than an hour to do that wont break their server. As a note of caution, Plesk depends on the 'plesk database' being aware of things and if you install the wrong package, everything will break.
- > Investigative Analysis - This for the issues that cannot be absolutely confirmed and need further investigation that is best done while not talking on the phone.
- > Firewall Updates - we backup current config and do what they want while advising whether it will break functionality
- > General Requests - general stuff including basic wordpress mods (wp-cli'able), htaccess, DNS checks/assistance, walk-throughs in the panel.
- 4:53
- Now it's:
- > domain renewals
- > MWP stuff
- > DNS questions
- > very basic server requests handled while on phone
- 4:54
- Folks think i'm talking down to them when i bitch about it, but i feel its valid
- 4:54
- my denial is fading
- Antonio Contrisciani:horde1: 4:55 PM
- naw you are valid, dustan and shawn have drank a lot of the GD koolaid and are stuck in
- 4:55
- but like take dustan right?
- 4:55
- it took him 3.5 years at godaddy to get where he is now, and hes been there for like 3 years
- 4:55
- it took me 6 months at godaddy to get where i am now and im already looking at advancement
- 4:56
- they have less skill than you and i and are lazy and complacent in their roles
- 4:56
- and you and i and daryl and manny, we dont want to let them drag us down there
- 4:56
- but they keep trying
- 4:56
- its why i put together that roundtable with the supes dude, it was my last best chance to get real change to go through
- 4:56
- and then you and daniel bowed out and manny didnt show
- 4:57
- so it was me and daryl and steven and it didnt have the same weight
- 4:57
- instead of being like a mt united thing
- 4:57
- it was three complainers
- 4:57
- so i give up.
- 4:57
- i cant leave this job, i need the wfh and day shift, but what im doing now is not what i was doing for the last six months
- 4:57
- and isnt what i enjoy
- Don Kanter:tux: 5:48 PM
- how do i reopen a ticket?
- 5:49
- https://iris.int.godaddy.com/IncidentEditView.aspx?iid=41203225&realm=jomax
- Antonio Contrisciani:horde1: 5:49 PM
- admin in the upper right
- 5:49
- then change the status
- 5:49
- from closed/resolved to open
- Don Kanter:tux: 5:49 PM
- tyvvm
- Antonio Contrisciani:horde1: 5:49 PM
- and notate in the notes why
- 5:49
- always dude, anything i can do, you let me know
- Don Kanter:tux: 5:51 PM
- same for you, lemme know if i can help in any way :slightly_smiling_face: thanks!
- Antonio Contrisciani:horde1: 5:51 PM
- i just wish we could go back to what we "were" doing and just work the gd ticket queue too
- 5:51
- instead of this nightmare
- Don Kanter:tux: 5:55 PM
- dude, i'm thinking this is a good way to get folks to quit - and if we pass the test, we can stay
- ... not sure if staying is a good thing or not though, i'm ready to get a job at the local grocery store
- Antonio Contrisciani:horde1: 5:55 PM
- pretty sure manny is just waiting for bonus
- 5:56
- cuz he keeps asking about it, then hes skating
- 5:56
- if manny quits and you or i quit, im pretty sure daryl will
- Don Kanter:tux: 5:56 PM
- i dont care about the bonus, i want my job back
- Antonio Contrisciani:horde1: 5:56 PM
- same
- Don Kanter:tux: 5:56 PM
- so tired
- 5:56
- cant sleep at night
- 5:59
- i should stop bitching and try to be positive & hope for the best
- Antonio Contrisciani:horde1: 5:59 PM
- im done and tired of being positive and trying to be the cheerleader and tell yall its not bad and the managers are looking out for us and shit
- 5:59
- im tired of it
- Don Kanter:tux: 6:01 PM
- we should wrangle through it - if it doesnt kill us, we will be stronger
- 6:02
- thats what im telling myself
- 6:02
- i need to do it
- 6:05
- :cowboy:
- 6:06
- they say hula hoop, i hula hoop
- 6:06
- lol
- Don Kanter:tux: 7:06 PM
- https://media.giphy.com/media/g9qeAWOHD0Yak/giphy.gif(2 MB)
- https://media.giphy.com/media/g9qeAWOHD0Yak/giphy.gif
- Antonio Contrisciani:horde1: 7:17 PM
- i dont care
- 7:17
- i just got into a huge fight with my wife
- Don Kanter:tux: 7:23 PM
- I'm sorry man, that sucks
- i try to avoid that at all costs - she always wins, or i pay in a different way... happy wife, happy life
- Don Kanter:tux: 8:21 PM
- seems i cant say shit without offending people - if i mention that i feel betrayed and downgraded, it comes across as personal putdown for the folks in the current position who have been doing it. I'm an idiot for not thinking about that
- 8:21
- so now, my dumbass offended the whole team
- Antonio Contrisciani:horde1: 8:21 PM
- not really, the fact of the matter is that the managers decided MT cloudtech was the same as ex1, when we obviously arent
- 8:22
- if they hadnt told them they were equivalent to us, then they wouldnt have expectations that they were
- Don Kanter:tux: 8:23 PM
- well, when they actually need to support a server on the mt side, i think it will be clear
- 8:23
- i recall one dude asking where logs were
- 8:23
- and he was only able to find the apache log
- 8:24
- i am almost positive they dont know plesk on linux uses a reverse proxy with nginx and apache
- 8:25
- so i mean, wtf - everyone is put outside of what they are good at
- Antonio Contrisciani:horde1: 8:25 PM
- well "can" use reverse proxy with nginx
- 8:25
- cs has a bad habit of turning nginx off if theres any issues
- 8:25
- even on CT customers
- Don Kanter:tux: 8:25 PM
- folks taking gd calls like it, let em keep it
- 8:25
- and let folks that like tickets do tickets (edited)
- 8:26
- idk, it's all very strange
- Don Kanter:tux: 8:33 PM
- where can i find that koolaid - i'm tired of complaining
- 8:35
- (like the koolaid that kills your spirit and forces submission - i'm tired of caring)
- Antonio Contrisciani:horde1: 8:35 PM
- ask the rev jim jones
- 8:35
- im ready for it too
- Don Kanter:tux: 8:35 PM
- ...used to wonder wtf dusten was talking about with scope of support, like he didnt give a shit - now i understand (edited)
- 8:36
- idk who jim jones is
- 8:36
- and wouldnt ask if i did...lol
- Antonio Contrisciani:horde1: 8:37 PM
- oh dude its where the whole origin of "drinking the koolaid" comes from
- 8:37
- really tragic story
- 8:37
- this dude named the Reverend Jim Jones led a cult of people in a retreat known as Jonestown
- 8:37
- when it looked like the government was going to come in and break it up for..... well a number of reasons
- Don Kanter:tux: 8:38 PM
- oh man, another manson
- Antonio Contrisciani:horde1: 8:38 PM
- jones convinced his followers to mix batches of kool aid with cyanide and drink it
- 8:38
- and to serve it to their children first to make sure the kids drank it
- 8:38
- and pretty much the entire cult did this and died
- Don Kanter:tux: 8:38 PM
- was a comet flying by?
- Antonio Contrisciani:horde1: 8:38 PM
- its colloquially known as the "jamestown massacre" (not jonestown, i had that wrong
- 8:39
- wait no jonestown
- 8:39
- i was right the first itme
- 8:39
- time
- 8:39
- "The Peoples Temple Agricultural Project, better known by its informal name "Jonestown", was a remote settlement established by the Peoples Temple, a cult under the leadership of Jim Jones, in northwestern Guyana. It became internationally known when, on November 18, 1978, a total of 918[1][2] people died in the settlement, at the nearby airstrip in Port Kaituma, and at a Temple-run building in Georgetown, Guyana's capital city. The name of the settlement became synonymous with the incidents at those locations.[3]
- In total, 909 individuals died in Jonestown,[1] all but two from apparent cyanide poisoning, in an event termed "revolutionary suicide" by Jones and some Peoples Temple members on an audio tape of the event, and in prior recorded discussions. The poisonings in Jonestown followed the murder of five others by Temple members at Port Kaituma, including United States Congressman Leo Ryan, an act that Jones ordered. Four other Temple members committed murder-suicide in Georgetown at Jones' command.
- Terms used to describe the deaths in Jonestown and Georgetown evolved over time. Many contemporary media accounts after the events called the deaths a mass suicide.[4][5] In contrast, most sources today refer to the deaths with terms such as mass murder-suicide,[6] a massacre,[7][8] or simply mass murder.[9][10] Seventy or more individuals at Jonestown were injected with poison, and a third of the victims (304) were minors.[11][12] Guards armed with guns and crossbows had been ordered to shoot those who fled the Jonestown pavilion as Jones lobbied for suicide.[13][8]"
- 8:41
- basically this government investigator came out to talk to people to find out if the cult was up to shenanigans like not letting people leave
- 8:42
- he told jones that he was going to give a positive report, but as soon as he got on the plane, jones went on this 44 minute rant to his followers saying that the man on the plane was going to tell the government and they would be parachuting in soldiers to kill them all, so better they make sure not one of them was left standing before that happened
- 8:42
- it was this whole.... thing. it was horrible and tragic and pointless
- 8:42
- it was the largest single loss of american civilian life until 9/11
- 8:43
- but from it we get the phrase "drink the kool aid" to refer to when your employer or government has radical views and you finally give up your own personal views and "buy in" to their system
- 8:43
- you drank the kool aid
- 8:44
- and specifically it refers to when you do this horrible thing in the idea or hope of future reward
- 8:44
- like "man if i just knuckle down and take all these premier calls, eventually they HAVE to promote me" thats drinking the kool aid
- Don Kanter:tux: 8:46 PM
- is it real? ...like the promotion?
- Antonio Contrisciani:horde1: 8:48 PM
- usually not
- 8:48
- and like i was telling you the other day, in a corporate environment these days, no one just gets promoted
- 8:48
- you have to own your career and apply upwards
- Don Kanter:tux: 8:54 PM
- i messed up in trying to share 'potential improvements' yesterday - that was stupid
- 8:56
- shoulda brought it up to management rather than barf all over the support channel with my opinions
- 8:57
- wasnt productive, it came across as more of a rant
- 8:58
- ...oh well, maybe something good can come from it
- Antonio Contrisciani:horde1: 9:06 PM
- im tired of being productive, im tired of being positive, im tired of trying to stop people from leaving when i dont even want to be here anymore
- Don Kanter:tux: 9:35 PM
- i mean, since i've been getting used to this, it's pretty easy - i understand why people think i'm an idiot
- ...but then when i get a new type of issue that isnt server related, i have no idea what to - but for those, it sounds like we just xfer them
- Antonio Contrisciani:horde1: 9:35 PM
- as a general rule yeah
- Antonio Contrisciani:horde1: 9:42 PM
- i want to just go to a bar with the same group of like 5-10 cynics and spend all my freetime slowly getting drunk and bitching about the world
- 9:43
- as to your question
- 9:43
- we still work tickets if theres time in between calls, like how todays been dead
- 9:43
- and you can work out of either the md or gd queues
- 9:43
- its just, we are usually so stupid busy we dont get the chance to
- 9:43
- but yeah, if its a non fms non premier customer
- 9:43
- we transfer them
- 9:44
- if its a premier customer who wants anything but domain sales or renewals, we tell them to talk to premier during hours
- 9:44
- if its an fms customer, we help them with their server only, if they want help with non server stuff, we transfer them
- 9:44
- thats part also of why the GD guys were getting a lil frustrated with you, you were working stuff we dont do
- 9:44
- but you had no way to know that
- Don Kanter:tux: 9:51 PM
- now - for me anyway, it seems strange bitching about doing less work and easier work, but the work we did was satisfying... like, i really enjoyed it
- Antonio Contrisciani:horde1: 9:51 PM
- you should feel fulfilled in your job
- 9:51
- the fact that dustan feels fulfilled doing the godaddy shit says a lot about his aspirations
- Don Kanter:tux: 9:52 PM
- main purpose is to support fam
- Antonio Contrisciani:horde1: 9:52 PM
- the fact hes been fulfilled doing it for several years now says a lot about him as a person
- Don Kanter:tux: 9:52 PM
- but yeah
- Antonio Contrisciani:horde1: 9:52 PM
- you can support your fam doing any one of a number of jobs
- 9:52
- theres no reason it cant also be individually fulfilling
- 9:52
- it should be
- Don Kanter:tux: 9:56 PM
- im tired of job hopping - i wanted to settle down here at MT/GD ...and thats still the plan, i just need to hula hoop a bit till i can jump the hoop (or thats what i'm telling myself for now)
- Antonio Contrisciani:horde1: 9:56 PM
- same, i got tired of doing contract work for higher pay, so i figured id put in my time at gd, jump the hoops, build a career
- 9:56
- but its been one hurdle after another and im tired of jumping them
- 9:57
- it took 3 months! of interviews, tests, interviews, more tests, and other shit just to get into cloudtech
- 9:57
- and then my supervisor at the time tried to block the promotion even thought it was already offered
- Don Kanter:tux: 9:57 PM
- oh wow
- Antonio Contrisciani:horde1: 9:58 PM
- so i applied, tested, interviewd, and was accepted for FMS
- 9:58
- then HR pulled the requisition due to funding
- 9:58
- so ryan came to me and told me that he couldnt give me the job
- 9:58
- but a MT cloudtech gig was opening soon that was similar, it opened, they made me REAPPLY, RETEST, REINTERView
- Don Kanter:tux: 9:58 PM
- i interviewed once for remote CS initially, then was passed directly into CT, did a month of training and then loved it (edited)
- Antonio Contrisciani:horde1: 9:58 PM
- i jumped all their hoops
- 9:58
- they offer me the job
- 9:59
- im waiting on the start date, and my supe comes up to me and is like "so your survey scores were a little down this month, im going to have to write you up" and im like "whatever im leaving (nicer but)" and hes like "normally this would block your promotion i need to talk to management for guidance"
- :wtf:
- 1
- 10:00
- and like, i was on the cusp, like any other supe wouldnt have written me up as they have discretion
- 10:00
- i was at like 87.8 and the goal was 88
- 10:00
- and anything about 87 is generally considered ok
- 10:01
- so he went and talked to his boss, and his boss pulled me in and was like "look, you are a good worker, you always hit your numbers, you deserve this promotion, so even if kevin is trying to get me to take it away from you i want you to be sure its going to happen so im telling you right now im not going to let him do anything to block it"
- 10:01
- because i was, i was top performer on my shift for almost a year running, won all kind of awards and contests
- :checkaward:
- 1
- 10:01
- i won a "pay your bills contest" where godaddy would give me $1000 a month for rent for 6 months
- :dancing_dog:
- 1
- 10:01
- because of my numbers
- 10:02
- and this greasy shit was trying to get me fired or stop my promotion
- :hankey:
- 1
- 10:02
- and like it was such a breath of fresh air to be over on mt where that shit didnt happen, and now my heads back under the GD sewer water
- 10:02
- and i just dont care
- Don Kanter:tux: 10:09 PM
- if you did all that, this should be like nothin - but i'm hearing you for the irritation side of things
- I need to stay positive or i'm gonna get bitter and resentful - I trust that our current management has our back and they're doing the best they can - and when i remember that, i feel like a shithead for bitching publically
- 10:12
- somehow i post stuff that makes complete sense at the time, b/c reasons and i forget they have actually done us a solid for the merger (most commonly, they 'optimize' the staff during mergers - i.e. mass firing)
- Antonio Contrisciani:horde1: 10:12 PM
- i think our management has our back but
- 10:12
- the last time i felt the gd management had my back
- 10:12
- they transferred the supe to another departement and gave me the shit thead that tried to block my promotion
- 10:13
- so dont ever forget that while dan and ryan got your back
- 10:13
- the company sees you as a number and as long as your productivity > your cost, they keep you, once your productivity <cost they will not hesitate to fire you
- Don Kanter:tux: 10:13 PM
- i need to trust in them - i dont want to not trust them although it feels like i've been shitted on
- Antonio Contrisciani:horde1: 10:13 PM
- and they would do the same to dan and ryan
- 10:14
- so ryan will be super apologetic while he writes up your termination, but he will still do it
- 10:14
- because he doesnt want to get fired by HIS boss
- 10:14
- so if his boss comes in and says "all of fms is doing nothing but domain calls now, for the rest of time" hes going to do it
- Don Kanter:tux: 10:16 PM
- well, ...i think my opinion sharing days are done - i'd prefer to stop sharing them rather than someone else deciding for me
- 10:16
- if i havent crossed the opinion sharing line already
- Antonio Contrisciani:horde1: 10:16 PM
- thats pretty much my point, but from a different angle
- Don Kanter:tux: 10:17 PM
- i'm an idiot
- Antonio Contrisciani:horde1: 10:17 PM
- i dont care if they shut me down, whatever
- 10:17
- but im tired of sharing my opinion and looking out and generally fighting
- 10:17
- im drawn out, beat down, tired
- 10:17
- so im just going to come in, do the job, go home, till something changes
- 10:17
- either a better job comes along, or this job improves, or whatever
- 10:17
- cuz i have no energy to keep fighting anymore
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