# VOC Performance Metrics by Priority

## Pre-Dispatch
1. Acknowledgment Status - anyone who has declined participation is top priority. Next are sites that have not acknowledged.
2. Potential Value - the largest sites who have the least certain confirmation status are top priority.
3. Load - as we approach dispatch start if the sparkline for a given facility is not dropping, they are a risk.

## In-Dispatch
1. Current Performance(%) - anyone who is not performing is a risk.
2. Commitment - the largest sites that are not performing are the biggest risk.

## Later In-Dispatch
1. Load - customers with large load have the most to drop. They're the best targets to call if the Voltus portfolio is in jeopardy of underperforming.
2. Current Performance(kW) - customers who are performing very well are probably the best candidates to be able to perform even better.