Isolate the issue and talk to the end users
Device driver failure
Establish a plan of action
Verify that the cloud backup works
Identify the problem
Recovery console
Delete and reinstall
System restore
Retest the solution
Local storage
Differential
Printer manufacturer website
Incremental
BIOS
Failing hard drive
POST card
SATA
Startup problems where nothing shows on the screen
Full backup
Defective power supply