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  1. [CHAPTER 3]
  2. * Your company has decided to hire a full-time video editor. You have been asked to find a system with the level of display quality needed by someone who will be working with video all day.
  3.  
  4. Which of the following video card specifications will have the greatest impact on display quality?
  5. > Refresh rate
  6. > Resolution
  7.  
  8. * Match the video card types on the left with the appropriate characteristics on the right. Each video card type is used more than once.
  9. Installed in an expansion card slot on the motherboard.
  10. > Dedicated video cards
  11. Has a GPU and a dedicated high-speed video memory bank.
  12. > Dedicated video cards
  13. Are more powerful and more expensive.
  14. > Dedicated video cards
  15. GPU is integrated with another hardware component, such as a motherboard or CPU.
  16. > Integrated video cards
  17. Shares system memory for graphic processing.
  18. > Integrated video cards
  19. Are much cheaper and less powerful.
  20. > Integrated video cards
  21.  
  22. * A customer wants to add an additional video card to her computer so she can play the latest computer games. As a result, this system will now have multi-GPU configuration.
  23.  
  24. Which of the following statements are true? (Select TWO).
  25. > The motherboard should support either SLI or CrossFire.
  26. > For the best performance, both video cards should be identical.
  27.  
  28. * You need to connect a monitor that provides an HDMI port and a VGA port to a video adapter in a P system that uses a DVI-D connector.
  29.  
  30. Which of the following options would provide the BEST display quality at the lowest cost?
  31. > Use an adapter to connect the monitor HDMI port to the DVI-D connector on the PC.
  32.  
  33. * You are in the process of building a new computer. You would like to configure your computer to use SLI to improve performance while playing your favorite game.
  34.  
  35. Which of the following will MOST likely be part of the configuration process? (Select THREE.)
  36. > Purchase two graphics cards with SLI and similar specifications.
  37. > Purchase a motherboard with two (or more) PCIe x16 slots.
  38. > Connect at least one monitor to the graphics card.
  39.  
  40. * You are in the process of building a new computer. You would like to configure your computer to use Crossfire to improve performance when playing your favorite game. Which of the following will be part of the configuration process?
  41. > Purchase two identical video cards.
  42.  
  43. * The CEO of your small company has asked you to connect his laptop computer to the small conference room LED TV. The CEO will be showing a new promotional video that demonstrates the new company strategy through images and sound.
  44.  
  45. Which of the following cable types would work BEST for connecting his laptop to the display?
  46. > HDMI
  47.  
  48. * You have a friend who is offering to sell the monitor and video card from his gaming system along with several PC games. The games have fast-moving graphics, and you want to be able to play them on your own home system. The monitor he is selling is an LCD TN with a 144-Hz refresh rate. The video card he is selling supports a max refresh rate of 144 Hz. You're sure you want to buy the games, but you have a couple of other choices when it comes to the monitor and the video card.
  49.  
  50. The monitor in your current system has a 60 Hz refresh rate. The video card has a max refresh rate of 75 Hz. This configuration has always worked fine for watching videos. You're also looking at new 60-Hz LCD IPS monitors and several high-end video cards with max refresh rates of up to 240 Hz.
  51.  
  52. Which of the following will most likely allow you to play the games on your home system with the best gaming experience possible?
  53. > Buy your friend's games, monitor, and video card. Swap out both your video card and monitor.
  54.  
  55. * Which of the following video card connectors provides digital video output? (Select TWO).
  56. > DVI-D
  57. > HDMI
  58.  
  59. * A TV station needs to view and capture high-definition television (HDTV) signals on their computer. This allows the host's staff to prepare audio and sound bites for the show. The station has purchased a TV tuner card but cannot get it to capture video or sound.
  60.  
  61. Which of the following is MOST likely causing the card to function improperly?
  62. > They purchased an ATSC card, but did not connect the card to the TV feed cable.
  63.  
  64. * You work for a company that provides technical support for customers. One customer calls wanting to know how to adjust their monitor so they can have the sharpest and most detailed images, words, and icons.
  65.  
  66. Which Control Panel setting should you adjust to BEST meet the customer's needs?
  67. > Resolution
  68.  
  69. * You want to be able to watch and record live TV on your computer. Your computer already has a video card, so you want to purchase an additional card that provides TV tuner input capabilities.
  70.  
  71. Which of the following should MOST likely be part of the configuration process? (Select TWO).
  72. > Purchase a card that supports ATSC.
  73. > Connect the TV input to the tuner card using coaxial cable and F-type connectors.
  74.  
  75. * You are installing a high-end PCIe x16 video card in a new computer. The video card has connectors for two displays. The card also has dual fans to cool the unit.
  76.  
  77. Which of the following will MOST likely be part of the installation?
  78. > Connect a 6- or 8-pin power connector to the video card.
  79.  
  80. * You have just installed a new video card in Mark's computer. When you power on the computer, Windows automatically detects the new device and tries to locate an applicable device driver. Unfortunately, Windows cannot locate the required driver.
  81.  
  82. Which of the following would be the BEST administrative tool to fix Mark's computer?
  83. > Computer Management
  84.  
  85. * A customer would like you to install a high-end video card suitable for gaming.
  86.  
  87. Your installation and configuration SHOULD include which of the following? (Select THREE).
  88. > Ensure that the video card is compatible with the expansion slot.
  89. > Install the new video drivers from CD and then install updated drivers from the Internet.
  90. > Configure the PC to use the integrated graphics if available and needed.
  91. [CHAPTER 3]
  92.  
  93. [CHAPTER 4]
  94. * The marketing department has hired a new employee. Prior to the new employee's first day at work, you have set up and configured a new laptop computer. The computer and all of the peripherals were purchased from the same vendor. After the new employee begins work, you receive a phone call stating that the wireless mouse is not working.
  95.  
  96. Which of the following is the MOST likely reason the mouse isn't working?
  97. > The USB mouse receiver is not plugged into the computer.
  98.  
  99. * You need to connect a new USB scanner to the USB port on your computer. However, the first time you plugged the scanner in, it was not recognized. What should you do?
  100. > Install the scanner drivers and then connect the scanner to the USB port and complete the Add a Device wizard when it pops up.
  101.  
  102. * You are an IT technician for your company. As part of your job, you must manage and support a wide variety of devices.
  103.  
  104. Which of the following is the MOST common interface for peripheral devices?
  105. > USB
  106.  
  107. * Which of the following standards provides data transfer rates of up to 480 Mbps with a maximum cable length of 5 meters?
  108. > USB 2.0
  109.  
  110. * What is the maximum data transfer speed for USB 3.0 devices?
  111. > 5 Gbps
  112.  
  113. * Your company has just upgraded your laptop computer. After receiving your new computer, you plug your external USB 2.0 hard disk into your new USB 3.0 port.
  114.  
  115. Which of the following is the MOST accurate statement regarding how this device will function?
  116. > The device will work, but will only transfer at USB 2.0 speeds.
  117.  
  118. * You are an IT technician for your company. As part of your job, you must manage and support a wide variety of devices.
  119.  
  120. Which of the following devices MOST likely uses a micro-USB connector? (Select TWO).
  121. > Digital cameras
  122. > Smartphones
  123.  
  124. * Select the aspect ration that applies to the display types listed.
  125.  
  126. Which aspect ratio applies to displays with resolutions of 800x600 and 1600x1200?
  127. > 4:3
  128. Which aspect ratio applies to displays with resolutions of 1680x1050 and 1920x1200?
  129. > 16:10
  130. Which aspect ration applies to displays with resolutions of 1280x720 and 1920x1080?
  131. > 16:9
  132.  
  133. * You recently purchased a laptop computer. As a member of the sales team, you often travel to present sales demonstrations. At one such presentation, you notice that the images being shown by a projector seem large and somewhat skewed.
  134.  
  135. Which of the following changes would MOST likely give you an accurate projection of your presentation?
  136. > Configure the projector to use a 16:9 aspect ratio.
  137.  
  138. * You work as the IT administrator for a small news station. Jill, an employee in building 2, works in the audio/video editing department and would like to increase her productivity. For example, she would like to be able to run multiple programs simultaneously and be able to compare video clips side-by-side.
  139.  
  140. Which of the following configuration changes would provide the BEST solution for Jill?
  141. > Configure Jill's computer to have dual monitors.
  142.  
  143. * A company is purchasing new laptops for their graphic artist division.
  144.  
  145. Which of the following display technologies provides better contrast and deeper blacks, resulting in better picture quality?
  146. > OLED
  147.  
  148. * Which of the following terms describes the difference between white and black in an LCD monitor?
  149. > Contrast ratio
  150.  
  151. * Which of the following is true of modern LCD monitors regarding backlighting?
  152. > LEDs are used to backlight the screen.
  153.  
  154. * You are putting together a gaming system and need to make sure you get a display that meets your needs. The display needs to have a very good response time, and you would prefer that it be affordable and power-efficient.
  155.  
  156. Which of the following types of displays will MOST likely meet these needs?
  157. > LCD display with TN panel
  158.  
  159. * You are putting together a system for a graphic artist and need to make sure you get a display that meetes her needs. The display needs to have very good color reproduction quality and viewing angles. The display needs to cool and be power-efficient.
  160.  
  161. Which of the following types of displays will MOST likely meet these needs?
  162. > LCD display with IPS panel
  163.  
  164. * You are a trainer for your company and often teach courses in a classroom located on-campus or in a hotel conference room. In your office, which is separate from the classroom, you have two external monitors connected to your laptop, and you are able to display different content on each monitor. However, when teaching, you only have your laptop and a projection unit. To make teaching easier, you want to the same content to show on both laptop monitor and the projection screen.
  165.  
  166. Which of the following multiple display options would be BEST to select when teaching?
  167. > Duplicate these displays.
  168.  
  169. * Lloyd works for a graphic design company. He needs a monitor that accurately represents colors. Lloyd's monitor recently failed, and you have been asked to purchase a new one. You have been asked to find a monitor with a high pixel refresh rate, low energy consumption, and very accurate colors representation.
  170.  
  171. Which of the following types of displays will BEST meet the requirements requested?
  172. > OLED
  173.  
  174. * Ida, one of the employees in the sales department, needs a way to display her PowerPoint sales presentation to a large group of potential customers. She has asked you to set up the conference room in preparation for her presentation. You will need to purchase a display system for the conference room.
  175.  
  176. Which of the following display systems would be the BEST to purchase?
  177. > A large screen and a projector
  178.  
  179. * Which of the following are true of the SXGA scren resolution? (Select TWO.)
  180. > 5:4 aspect ratio
  181. > 1280 x 1024
  182.  
  183. * What is the difference between UXGA and WUXGA displays?
  184. > WUXGA has a widescreen aspect ratio.
  185.  
  186. * You have just purchased 10 new notebook systems for your users. You are concerned that users will leave the systems on for long periods of time, which could result in display burn-in.
  187.  
  188. What should you do to prevent this from happening?
  189. > Configure a screen saver on each system.
  190.  
  191. * After using your LCD monitor for about three months, you notice a small black dot in one area of the screen. Regardless of what is shown on the monitor, the dot remains the same color and in the same location.
  192.  
  193. Which of the following is the BEST method for removing the black dot from the monitor?
  194. > Play a video designed to fix dead pixels.
  195.  
  196. * For several years, the monitor on your laptop has worked perfectly. However, shortly after turning on your laptop today, you noticed a definite dimness.
  197.  
  198. Which of the following is the MOST likely cause? (Select TWO).
  199. > The monitor's inverter has gone bad.
  200. > The power adapter was accidentally unplugged.
  201.  
  202. * Your monitor is displaying images in strange colors.
  203.  
  204. Which of the following is MOST likely the solution to this problem?
  205. > Increase the color depth.
  206.  
  207. * A customer complains that a recently purchased monitor no longer displays a picture. You verify that the monitor is powered on and that the video cable is securely fastened to the video port.
  208.  
  209. Which of the following actions is the BEST to take next?
  210. > Check the monitor's brightness and contrast settings using the controls on the monitor.
  211.  
  212. * You recently upgraded a client's older workstation from Windows 7 to Windows 10. The client has called to complain that the interface is very slow. For example, after clicking on the Start button, the Start Menu slowly appears on the screen.
  213.  
  214. Which of the following will MOST likely fix this problem without requiring a hardware upgrade?
  215. > Set the visual effects for best performance.
  216.  
  217. * You have purchased an LED monitor and connected it to the HDMI port on your computer using an HDMI cable. You configure the screen resolution to 1280 x 1024 with 32-bit color. The geometry of the images displayed on the screen appear to be distorted.
  218.  
  219. What should you do to correct the problem?
  220. > Set the display resolution to the native resolution of the monitor.
  221.  
  222. * You have purchased an LED monitor and connected it to the DVI-I port on your computer using a DVI-D cable. You configure the screen resolution to 1440 x 900 with 32-bit color. The display on the screen seems to be pixilated.
  223.  
  224. Which of the following solutions is MOST likely to fix this problem?
  225. > Change the screen resolution to the native resolution of the monitor.
  226.  
  227. * You have purchased a 1600 x 1200 LCD monitor and connected it to the DVI-I port on your computer using a DVI-D cable. You configure the screen resolution at 1280 x 1024 with 24-bit color. The display output seems to be fuzzy and stretched.
  228.  
  229. Which of the following BEST describes the action you should take to correct the problem?
  230. > Change the screen resolution to the native resolution of the moinitor.
  231.  
  232. * You have purchased an LED monitor and connected it to the HDMI port on your computer using an HDMI cable. You configure the screen resolution to 1280 x 768 with 32-bit color. The images displayed on the screen appear to be overly large.
  233.  
  234. What should you do to correct the problem?
  235. > Set the display resolution to the native resolution of the monitor.
  236.  
  237. * As you arrive on-site at a customer's place of business, you go up to the front desk and ask for Mr. Magorium, the head of the IT department. Mr. Magorium meets you, introduces himself as Edward, and escorts you to the printer, which is jammed. After you fix the printer, the existing print job completes. As the paper comes out, you notice that one of them is marked confidential and has to do with an upcoming merger. You go to Mr. Magorium's and say, Hi Edward, your printer is fixed and working perfectly. Mr. Magorium then escorts you off the premises. When you get home that evening, you tell your spouse about the merger document you saw. The next day, you call Mr. Magorium to verify that the printer is still functioning properly.
  238.  
  239. Which of the following professionalism principles is the technician failing to follow?
  240. > Deal with confidential materials appropriately.
  241.  
  242. * You've just installed a new video card in a user's Windows workstation. When the system is powered on, the screen is displayed in 16 colors at 640x480 resolution.
  243.  
  244. Which of the following will BEST resolve this problem?
  245. > Download and install the latest driver from the video card manufacturer's website.
  246.  
  247. * Alice recently purchased a new cell phone. After her vacation, Alice wanted to transfer her holiday photos to her computer, where she could do some touchup work before sending the pictures to her children. When Alice attached herphone to her computer, she saw that Windows detected her phone and tried to load the applicable software to give her access to her phone. Unforunately, after trying for several minutes, Windows displayed a message indicating that it was unsuccessful. When Alice explored her available drives, her phone was not listed.
  248.  
  249. Which of the following would be the BEST administrative tool to help Alice gain access to her phone?
  250. > Device Manager
  251.  
  252. * You have decided to install a new Ethernet network adapter in your Windows 10 desktop computer. After installing the card and booting to Windows, you notice that you have no network connection. After looking in Device Manager, you see that the new network card was detected, but Windows doesn't know what it is. After doing a quick search on the internet, you find what looks like the correct driver and install it. A reboot of Windows is performed, but almost immediately after logging on, your computer crashes. Thinking this must be a fluke, you reboot again with the same result.
  253.  
  254. Which of the following is the BEST tool to get Windows to load properly?
  255. > Boot to Safe Mode and uninstall the network driver.
  256.  
  257. * You have just installed a new hardware device, upgraded the driver, and installed the custom software that came with the device. Now you can't get the device to work.
  258.  
  259. Which of the following troubleshooting steps is the BEST to try first?
  260. > Run any diagnostic software that came with the device
  261.  
  262. * Which system utility would you use to troubleshoot hardware devices, examine and control the resources used by specific devices, and install updated device drivers?
  263. > Device Manager
  264.  
  265. * A user complains that his USB scanner no longer works. You check Device Manager and see an icon with a black down arrow on it. What should you do?
  266. > ERnable the device in Device Manger
  267.  
  268. * You have just installed a new device in your Windows system. After installation, you can't use the device. You check Device Manager and find an icon for the device with a yellow exclamation mark over it. What should you do?
  269. > Download the latest driver from the manufacturer's website.
  270.  
  271. * A user installs a new graphics application on her Windows system. During the installation process, the application prompts the user to load a custom video driver that has been optimized for the application. She does so and then completes the installation.
  272.  
  273. Several days later, the user reports that her display doesn't seem to be working properly under some conditions. To fix this problem, you need to reload the old video driver.
  274.  
  275. Which of the following actions are the BEST choices? (Select TWO).
  276. > Use Device Manager to roll back the video driver.
  277. > Revert the system to a restore point prior to installing the video driver.
  278.  
  279. * You have just connected a new USB device to your Windows system. You used the installation disc that came with the device to install the drivers needed to support the device. Since the installation, the system frequently crashes when you try to access the new device.
  280.  
  281. Which of the following steps would MOST likely resolve this issue?
  282. > Download and install the latest driver from the manufacturer's website.
  283.  
  284. * During the POST, you receive the following message:
  285.  
  286. Keyboard not present. Press F1 to continue.
  287.  
  288. What are the most likely causes of this error message? (Select TWO.)
  289. > A poor keyboard connection
  290. > A stuck key on the keyboard
  291.  
  292. * You have just installed several devices to a computer at once, but now the computer fails to boot properly.
  293.  
  294. Which of the following troubleshooting steps is the BEST to try first?
  295. > Remove all of the newly added devices and install them one at a time.
  296.  
  297. * You are trying to connect a new USB device to your computer. You install the driver and then connect the device to an open USB port. The device does not work.
  298.  
  299. Which of the following troubleshooting steps is the BEST to try first?
  300. > Make sure the USB device is plugged in properly.
  301.  
  302. * In which of the following situations would driver rollback be the BEST tool to use?
  303. > You recently installed a new video driver, and now the system behaves erratically.
  304. [CHAPTER 4]
  305.  
  306. [CHAPTER 5]
  307. * Which Blu-ray standrad definse rewritable disks?
  308. >BD-RE
  309.  
  310. * Which optical media has the greatest storage capactity?
  311. > Single-layer, single-sided Blu-ray disc
  312.  
  313. * You have a CD-RW drive that advertises speeds of 32x/12x/48x. What is the read speed of the drive?
  314. > 48x
  315.  
  316. * Match each label on the left with the correct characteristics on the right.
  317.  
  318. First developed to store digital music. Later, was adapted to store digital computer data.
  319. > Compact Disc (CD)
  320. Can be written, read many times, erased, rewritten, and has a capactiy of about 650 MB.
  321. > Compact Disc (CD-RW)
  322. Single-sided discs can hold about 4.8 GB of data. Dual-layer discs can hold up to 8.5 GB of data.
  323. > Digital Versatile Disc (DVD)
  324. Dual-layer version employs two recordable dye layers, each capable of storing data.
  325. > Digital Versatile Disc (DVD-RW)
  326. Uses blue laser light, which has a short wavelength, allowing data to be packed more tightly onto the disc and is rewritable.
  327. > Blu-ray Disc (BD-RE)
  328. Was originally developed for high-definition video (and expanded content on movie discs), but can also be used for data storage.
  329. > Blu-ray Disc (BD)
  330.  
  331. * Which of the following are optical storage devices? (Select THREE.)
  332. > CD
  333. > DVD
  334. > BD
  335.  
  336. * Due to a blackout, power is no longer coming from the wall outlet, and your computer is now off. You do not have a UPS, and you need to remove a disc out of the DVD drive. What is the easiest method for retrieving the disc?
  337. > Push an unbent paper clip into the hold on the front of the drive.
  338.  
  339. * You work for a small company as the human resources specialist. Since the company is fairly small, you are maintaining all of the employee information on your desktop computer, which is running Windows 10. This computer has two high-capacity hard disks. You want to ensure that the information is protected from a hard disk failure, so you want to set up a Windows software RAID system.
  340.  
  341. Which of the following would be your BEST solution?
  342. > Use mirrored volumes.
  343.  
  344. * You are running Windows 10 on your computer. You want to decrease the time it takes to write data to your drives. To do this, you have decided to create a Windows software RAID system using a striped volume.
  345.  
  346. Before you create the striped volume, which action MUST you take?
  347. > Convert basic disks to dynamic disks.
  348.  
  349. * One of your customers wants you to build a personal server that he can use in his home. One of his concerns is making sure he has at least one backup of their data stored on the server in the event that a disk fails. You have decided to back up his data using RAID. Since this server is for personal use only, the customer wants to keep costs down. Therefore, he would like to keep the number of drives to a minimum.
  350.  
  351. Which of the following RAID systems would BEST meet the customer's specifications?
  352. > RAID 1
  353.  
  354. * Ben is concerned about losing data due to a hard disk failure. His computer will only support a maximum of three disks. To protect his data, you have decided to use RAID (redundant array of independent disks).
  355. Which of the following RAID types would give Ben the BEST mirrored data protection?
  356. > RAID 1
  357.  
  358. * You have been asked to configure the drives in a computer. The end user wants to use striping without incorporating any fault tolerance.
  359.  
  360. Which of the following will BEST meet these requirements?
  361. > RAID 0
  362.  
  363. * You are building a new computer that will contain two hard disks. To provide increased performance, you have decided to configure the drives using RAID technology.
  364.  
  365. Which of the following will BEST meet your needs?
  366. > RAID 0
  367.  
  368. * You have a computer with three hard disks. A RAID 0 volume uses space on Disk 1 and Disk 2. A RAID 1 volume uses space on Disk 2 and Disk 3. Disk 2 fails. Which of the following is true?
  369. > Data on the RAID 1 volume is accessible; data on the RAID 0 volume is not.
  370.  
  371. * A computer being used by the HR department needs to ensure that all of the data on that computer is protected from a single hard disk failure. The data needs to be read as quickly as possible, and the HR department would like to maxmimize drive use as much as possible. This computer can use up to three hard drives.
  372.  
  373. Which of the following RAID types would meet these requirements and provide the BEST data protection?
  374. > RAID 5
  375.  
  376. * What is an advantage of RAID 5 over RAID 1?
  377. > RAID 5 improves performance over RAID 1.
  378.  
  379. * You ahve been asked to implement a RAID 5 solution for an enginerr's desktop workstation. What is the minimum number of hard disks that can be used to configure RAID 5?
  380. > 3
  381.  
  382. * One of the video editors in your company is worried that he may lose a lot of data if his hard drive fails. He has hasked you to come up with a solution. To do this, you have decided to implement a RAID 10 solution on his desktop workstation.
  383.  
  384. Which of the following is the MINIMUM number of hard disks that can be used?
  385. > 4
  386.  
  387. * Which of the following drive configurations uses striping with parity for fault tolerance?
  388. > RAID 5
  389.  
  390. * You are configuring a new system, and you want to use a RAID 0 array for the operating system using SATA disks and the RAID functionality built into the motherboard.
  391.  
  392. Which of the following BEST describes the action you will take as part of the configuration?
  393. > Load the RAID drivers duing operating system installation.
  394.  
  395. * You have an existing computer running Windows 10. You want to configure a RAID 1 array in the computer. You install two new SATA drives, then use the RAID controller integrated in the motherboard to define a RAID 1 array using them. When you boot the computer, Windows does not show the logical RAID drive. What should you do?
  396. > Install the drivers for the RAID controller.
  397.  
  398. * You are in the process of preparing a storage device and must determine which file system to use.
  399.  
  400. Which of the following BEST describes the advantage of using the exFAT file system rather than NTFS?
  401. > Lower memory and procssor resource use
  402.  
  403. * You have just purchased a new USB drive that you want to use to troubleshoot the computers in your company as well as other network devices, such as printers and projectors. You need to format this new drive with a file system that will be recognized and used on all devices.
  404.  
  405. When formatting your USB drive, which of the following file system types would meet MOST, if not all, of your needs?
  406. > FAT32
  407.  
  408. * You are installing Windows 10 on a drive that was previously used for Windows 8.1. This drive has one primary partition. While isntalling Windows, you want to ensure that the old files are deleted and any bad sectors are located and marked as bad.
  409.  
  410. To achieve your desired goal,w hich of the following is the BEST option to run?
  411. > Full format
  412.  
  413. * What is required to control access to the file system using file and folder permissions on a Windows-based computer?
  414. > NTFS-formatted partition
  415.  
  416. * You have added two new hard disks to a Windows computer. The disks are configured as basic disks.
  417.  
  418. Which of the following could be configured on these disks? (Select TWO).
  419. > Extended partitions with logical drives
  420. > Primary partitions
  421.  
  422. * You have an extra disk on your system that has three primary partitions and an extended partition with two logical drives. You want to convert the partitions to simple volumes, preferably without losing any data.
  423.  
  424. Which of the following is the BEST step to perform?
  425. > Upgrade the disk to a dynamic disk.
  426.  
  427. * While configuring a computer, you find that you need to create, format, and manage the partitions and volumes on your hard drives.
  428.  
  429. Which of the following is the BEST command line utility to use?
  430. > DiskPart
  431.  
  432. * Match each disk type of the left with its corresponding description/features on the right. Each disk type may be used once, more than once, or not at all.
  433.  
  434. Supports up to 128 volumes.
  435. > Dynamic disks
  436. Use primary and extended partitions
  437. > Basic disks
  438. Are supported by all operating systems.
  439. > Basic disks
  440. Support volumes that use discontigous disk space.
  441. > Dynamic disks
  442. Store partitioning information in a hidden database on all such disks in the system.
  443. > Dynamic disks
  444. Only support volumes made up of contigous disk space.
  445. > Basic disks
  446.  
  447. * If you want to boot from a hard drive, what must it have?
  448. > Active partition
  449.  
  450. * Which partition type identifies the partition as one that holds the boot loader program used to start the operating system?
  451. > Active
  452.  
  453. * Which of the following is true about primary partitions?
  454. > The active partition must be a primary partition.
  455.  
  456. * You want to set up a Windows system to also be able to boot to Linux. To be able to dual boot, the system needs a partition on which to install Linux. However, you don't have an extra hard disk that can be used for the Linux partiion. The existing disk has no unpartitioned space available, but it has about 300 GB of free space.
  457.  
  458. Which of the following disk management operations will BEST prepare your hard disk for dual boot?
  459. > Shrink the primary partition
  460.  
  461. * Which disk types does Windows support? (Select TWO.)
  462. > Basic
  463. > Dynamic
  464.  
  465. * Which of the following conditions would prevent you from using a GUID Partition Table (GPT) when setting up a disk drive?
  466. > You're setting up the drive to boot Windows 10 on a computer that uses traditional BIOS.
  467.  
  468. * You have four volumes on a basic hard disk. You convert the disk to dynamic.
  469.  
  470. After the conversion, which of the following are you MOST likely to see as the status of the fourth volume if it is valid and has no errors?
  471. > Healthy
  472.  
  473. * Match the disk status on the left with the corresponding description on the right. Each status may be used once, more than once, or not at all.
  474.  
  475. Shows while a disk is being converted from a basic disk to a dynamic disk.
  476. > Initializing
  477. Indicates that the disk is turned on and can be accessed and the volume on the disk is valid and has no errors.
  478. > Healthy
  479. Indicates that errors have occurred on physical or dynamic disks.
  480. > Unavailable
  481. Shows when a dynamic disk has been removed or turned off.
  482. > Offline
  483.  
  484. * You have four volumes on a basic hard disk.
  485.  
  486. Which of the following are you MOST likely to see as the status of the fourth volume if it is valid and has no errors?
  487. > Healthy (Logical Drive)
  488.  
  489. * You have just added a brand new hard disk to your Windows-based computer. When you power on the computer, the disk is not shown in File Explorer. To troubleshoot this issue, you open the Windows Disk Management console and see that the disk is present, but is shown as Unknown.
  490.  
  491. Which of the following disk management steps is MOST likely required first?
  492. > The disk needs to be initialized.
  493.  
  494. * You have a disk in your system that is displayed in the Disk Management utility, as shown in the image below. The disk icon includes a red arrow that is pointing down.
  495.  
  496. Which of the following would you expect to see, in the space where the red outline is, as the status of this disk?
  497. > Not initialized
  498.  
  499. * You have a DVD-ROM disc with no label, and you want to know if it has any important files on it. You insert the DVD-ROM into your optical media drive, then you double-click the drive letter for the optical drive to see the contents of the disc.
  500.  
  501. If the DVD-ROM is not a valid disc, which error message will you see?
  502. > No Media
  503.  
  504. * You have a hard disk that is formatted with the FAT32 file system. You would like to implement file and folder permissions on the Design folder that apply when files are accessed both locally and remotely.
  505.  
  506. Which of the following BEST describe the next step you need to perform?
  507. > Use the conver command to conver from FAT32 to NTFS and then configure NTFS permissions.
  508.  
  509. * You have just finished installing Windows on a system that ocntains four physical hard disks. The installation process has created a system volume and C: volume on the first disk (Disk 0). The installation process also initialized the second disk (Disk 1) and the third disk (Disk 2), but did not create any volumes on these disks.
  510.  
  511. Which of the following would you expect to see as the status of Disk 1 and Disk 2?
  512. > Unallocated
  513.  
  514. * Your computer's hard drive is currently formatted as FAT32, but you want to take advantage of the features offered to NTFS drives.
  515.  
  516. Which of the following steps would MOST likely allow you to do this without losing the existing data?
  517. > Use the convert command at a command prompt.
  518.  
  519. * You have a computer with a single hard disk configured as a basic disk with a single partition formatted with NTFS. The computer runs Windows 10. The disk has runo ut of space. You need to add space to the disk. You install a new hard drive and start Disk Management.
  520.  
  521. Which of the following is a required task to add space to the existing volume?
  522. > On the new hard disk, create a new partition without a drive letter.
  523.  
  524. * Your computer has a single hard disk with a single volume used by the C:\ drive. You have previously upgraded the disk to a dynamic disk. The disk has run out of disk space. You need to add more space to the C:\ volume. You add a new hard disk to the computer.
  525.  
  526. Which of the following is the BEST step to complete while adding space to the C:\ drive?
  527. > Create a mount point using space on the second disk.
  528.  
  529. * What tool would you use to create and delete partitions on hard drives?
  530. > Disk Management
  531.  
  532. * Which of the following is a characteristic of extended partitions?
  533. > They are subdivided into logical drives.
  534.  
  535. * Your system volume is running out of disk space. You need to extend the system volume to give it more space.
  536.  
  537. Which of the following conditions MUST be met to extend the system volume? (Select TWO).
  538. > The disk must have contigous free space on the same disk.
  539. > The system volume must be formatted with NTFS
  540.  
  541. * You want to combine storage space from two different hard disks into a single logical storage unit on your Windows computer.
  542.  
  543. Which of the following is the BEST step to perform?
  544. > Use dynamic disks and a spanned volume.
  545.  
  546. * Check Disk detects disk integrity errors and fixes them. MAtch the types of errors Check Disk detects and fixes on the left with the error descriptions on the right.
  547.  
  548. A series of used clusters on the hard disk drive that are not associated with a specific file.
  549. > Lost clusters
  550. Occurs when two files claim the same cluster.
  551. > Cross-linked file
  552. Files that exist on the hard drive but are not associated with a directory in the index.
  553. > Orphaned files
  554. A portion of the hard disk that cannot be used
  555. > Bad sector
  556.  
  557. * You are an IT administrator troubleshooting a computer from within the Windows command prompt. You are trying to execute the chkdsk command line tool, but it keep failing.
  558.  
  559. Which of the following command switches would give you the BEST information or help on how to run this command?
  560. > chkdsk /?
  561.  
  562. * Which of the following Windows command line utilities would you use to realign the file structure ont he disk to optimize performance?
  563. > defrag
  564.  
  565. * Which of the following disk maintenance utilities locates and disposes of files that can be safely removed from the disk?
  566. > Disk Cleanup
  567.  
  568. * Which of the following disk maintenance utilities optimizes the performance of your hard drive by joining parts of files that are in different locations on your hard drive to a single location?
  569. > Disk Defragmenter
  570.  
  571. * Which of the following disk maintenance utilities optimizes the performance of your hard drive by verifying the file system integrity of a hard disk and fixing the errors it detects?
  572. > Check Disk
  573.  
  574. * Your computer currently uses a 5,400 RPM hard disk. You want to improve your computer's overall performance by optimizing your hard disk performance.
  575.  
  576. Which of the following would be the MOST effective means for optimizing your hard disk performance? (Select TWO).
  577. > Uprade your hard disk interface to SATA 3.
  578. > Upgrade to a 10,000 RPM hard disk.
  579.  
  580. * Which of the following utilities checks the disk for bad clusters?
  581. > chkdsk
  582.  
  583. * Which of the following utilities would you use to correct cross-linked clusters within the file system on a Windows workstation?
  584. > chkdsk
  585.  
  586. * You have used your computer for several months without any issues. Recently, you have noticed that when you perform specific actions or open certain files, your computer crashes, and programs sometimes freeze. You suspect that hard disk issues are the cause.
  587.  
  588. Which of the following tools would BEST verify and fix disk errors?
  589. > chkdsk
  590.  
  591. * One day, while trying to start your Windows 10 system, you see the following error displayed:
  592.  
  593. Could not read from the selected boot disk. Check boot path and disk hardware.
  594.  
  595. Which of the following will MOST likely fix the problem?
  596. > Boot into the recovery environment and run the bootrec /rebuildbcd command.
  597.  
  598. * You have just finished upgrading the 250 W power supply in your desktop computer to a 450 W power supply. Now the BIOS doesn't recognize one of the hard disk drives in the system during POST.
  599.  
  600. Which of the following steps is the BEST to try first?
  601. > Make sure that the hard disk is connected to the power supply.
  602.  
  603. * You have physically installed a new hard disk drive in your computer and configured the disk in the BIOS using the CMOS setup program. You try to access the hard disk drive in Windows Explorer, but the drive is not displayed.
  604.  
  605. > Which of the following utilities will you MOST likely use to solve the problem?
  606. Disk Management
  607.  
  608. * Lately, you hear a clicking noise when reading or writing data from the hard disk. What is the most likely case of the clicking?
  609. > Failing hard drive
  610.  
  611. * You have just finished upgrading the power supply in your desktop computer. Now the hard disk will not work.
  612.  
  613. What should you do first?
  614. > Make sure the power connectors on the hard disk are plugged in all of the way.
  615.  
  616. * You have just finished installing a new SATA hard disk in your computer. Now your SATA DVD drive won't work.
  617.  
  618. Which of the following troubleshooting steps is the BEST to try first? (Select TWO).
  619. > Make sure that the DVD power cable is connected.
  620. > Make sure that the DVD SATA cable is connected.
  621.  
  622. * You have just received a frantic call from a customer. She informs you that after turning her computer on, she received the following error:
  623.  
  624. The SMART hard disk check has detected an imminent failure.
  625.  
  626. Which of the following is the BEST first step to take?
  627. > Back up all important data and files.
  628.  
  629. * You have a computer with a removable disk drive that has been formatted with NTFS. You want the drive to use FAT32 to be comptible with more operating systems. The drive is currently configured using drive letter D:.
  630.  
  631. Which of the following actions MUST you complete to make the desired changes?
  632. > Back up the data on the D: drive. Reformat the D: drive using FAT32. Restore the data.
  633.  
  634. * You have a computer running Windows 10 Home. You need to access the contents of a flash drive. The flash drive has been formatted with the exFAT file system. You want ot read the flash drive on your computer as quickly as possible with the least amount of effort. What should you do?
  635. > Do nothing. Windows 10 can natively access exFAT file systems.
  636.  
  637. * While troubleshooting a Windows workstation, you find that the computer has several cross-linked clusers within the file system.
  638.  
  639. Which of the following utilities would MOST likely fix this issue?
  640. > chkdsk
  641.  
  642. * Which of the following refers to a situation where two files try to claim the same cluster on the hard disk?
  643. > Cross-linked clusters
  644.  
  645. * You have physically installed a new hard disk drive in your computer, configured the disk in the BIOS using the CMOS setup program, and partitioned the disk. You try to access the hard disk drive in Windows Explorer, but get an error message. Which utility will you most likely use to solve the problem?
  646. > format
  647.  
  648. * You have a hard disk that has a single primary partition and has been assigned D: as the drive letter. Which tool would you use to configure the drive to use the FAT32 file system?
  649. > format
  650.  
  651. * You have an existing computer running Windows 10 Enterprise. You want to configure a RAID 5 array in the computer. You install three new SATA drives and then use the RAID controller integrated into the motherboard to define a RAID 5 array using them. When you boot the computer, Windows does not show the logical RAID drive you just created. What should you do?
  652. > Install the drivers for the motherboard RAID controller.
  653. [CHAPTER 5]
  654.  
  655. [CHAPTER 6]
  656. * Which of the following terms refers to a network resource sharing model that uses access control lists saved on each computer?
  657. > Peer-to-peer
  658.  
  659. * Match the network types on the left with the descriptions on the right. Each network type may be used once, more than once, or not at all.
  660.  
  661. A network in a small geographic area that typically uses wires to connect systems together.
  662. > Local Area Network (LAN)
  663. A small network used for connecting devices, such as a notebook computer, a wireless headset, a wireless printer, and a smartphone.
  664. > Personal Area Network (PAN)
  665. A network that is typically owned and managed by a city as a public utility.
  666. > Metropolitan Area Network (MAN)
  667. A group of networks that are geographically isolated, but are connected to form a large internetwork.
  668. > Wide Area Network (WAN)
  669. Similar to a standard LAN, but uses radio signals instead of wires to connect systems together.
  670. > Wireless Local Area Network (WLAN)
  671. A network that covers an area as small as a few city blocks to as large as an entire city.
  672. > Metropolitan Area Network (MAN)
  673. A set of subnets connected to each other, typically by wires, using at least one router.
  674. > Local Area Network (LAN)
  675.  
  676. * A group of workers in an office space communicate with each other on their smartphones and tablet devices through an ad hoc network linked using Bluetooth technology protocols.
  677.  
  678. Which of the following network types is in use?
  679. > Personal Area Network (PAN)
  680.  
  681. * You have a network that uses a logical bus topology. How do messages travel through the network?
  682. > Messages are broadcast to all devices connected to the network.
  683.  
  684. * You have a network that uses a logical ring topology. How do messages travel through the network?
  685. > Messages travel from one device to the next until they reach the destination device.
  686.  
  687. * You have implemented an ad hoc wireless network that doesn't employ a wireless access point. Every wireless network card can communicate directly with any other wireless network card on the network. What type of physical network topology has been implemented in this type of network?
  688. > Mesh
  689.  
  690. * You have been asked to implement a network infrastructure that will accommodate failed connections. Which of the following network topologies provides redundancy for a failed link?
  691. > Mesh
  692.  
  693. * Which of the following topologies connects each network device to a central hub?
  694. > Star
  695.  
  696. * What device is used to create a physical star topology?
  697. > Switch
  698.  
  699. * Which of the following is the best definition of a LAN?
  700. > A network in a small geographic area, like in an office.
  701.  
  702. * A customer is upgrading the routers and switches in their network. The signal source in these network devices is a light-emitting diode.
  703.  
  704. Which of the following network cabling options is MOST likely being used in this upgrade?
  705. > Multimode fiber
  706.  
  707. * Currently, the users in your company are required to use their IP addresses when connecting to other hosts. Since IP addresses are difficult to remember, you want to implement a protocol on your network that allows computers to automatically find another host's IP address using a logical name.
  708.  
  709. Which of the following protocols would be the BEST to implement?
  710. > DNS
  711.  
  712. * A technician determines that an older network hub that connects 24 workstations is performing poorly due to exceissive network collisions.
  713.  
  714. Which of the following network devices would be the BEST replacement?
  715. > Switch
  716.  
  717. * Which of the following LAN devices receives a signal on one port and forwards that signal only to the port where the destination device is connected?
  718. > Switch
  719.  
  720. * Which of the following best describes how a switch functions?
  721. > It connects multiple cable segments or devices and forwards frames to the appropriate segment.
  722.  
  723. * Which of the following hardware devices regenerates a signal out all connected ports without examining the frame or packet contents?
  724. > Hub
  725.  
  726. * How do switches and bridges learn where devices are located on a network?
  727. > When a frame enters a port, the source MAC address is copied from the frame header.
  728.  
  729. * You are the network technician for a small company. One of your responsibilities is to ensure that all new hardware is connected and functioning properly. You have several different types of connections that are used for various types of hardware. One of the types of cable available to you is an RJ45 cable.
  730.  
  731. Which of the following BEST describes where this cable would most likely be used?
  732. > Voice over IP connection
  733.  
  734. * Which of the following protocols carry phone calls over an IP-based network?
  735. > VoIP
  736.  
  737. * Which network component connects a device to the transmission media and allows it to send and receive messages?
  738. > Network interface card
  739.  
  740. * Which of the following statements accurately describes how a modem works? (Select TWO.)
  741. > It demodulates analog data from a telephone network into digital PC data.
  742. > It modulates digital data from the PC into analog data and transmits it on a telephone network.
  743.  
  744. * Which of the following is a valid MAC address?
  745. > C0-34-FF-15-01-8E
  746.  
  747. * An 8-port switch receives a frame on port number 1. The frame is addressed to an unknown device. What will the switch do?
  748. > Send the frame out ports 2-8.
  749.  
  750. * You have a computer with an onboard LAN adapter. The LAN adapter has failed, and you are unable to connect the computer to the network. What should you do?
  751. > Add a network card using a PCI slot.
  752.  
  753. * A technician is replacing a cable mode. The cable from the cable company has an inner solid wire conductor and an outer mesh conductor separated by PVC plastic insulation.
  754.  
  755. Which of the following network cable types is being used?
  756. > Coaxial cable
  757.  
  758. * Which of the following are characteristics of coaxial network cable? (Select TWO.)
  759. > It has a conductor made from copper in the center of the cable.
  760. > It uses two concentric metallic conductors.
  761.  
  762. * A technician is installing a cable modem that supplies internet connectivitiy for a home office.
  763.  
  764. Which of the following cabling types would be used to connect the cable modem to the cable wall outlet?
  765. > RG6
  766.  
  767. * A technician is running a network above a dropped ceiling that is also used for ventiliation. The cable must be twisted pair and must be capable of Gigable Ethernet speeds.
  768.  
  769. Which of the following cables should be used?
  770. > Plenum-rated CAT-6a
  771.  
  772. * You are installing networking cable in the air space between the ceiling and the roof of a building. Which type of cabling should you use?
  773. > Plenum
  774.  
  775. * Which kind of connector do you use to connect a modem to a standard telephone line?
  776. > RJ11
  777.  
  778. * Which connector is used with unshielded twisted pair (UTP) cable?
  779. > RJ45
  780.  
  781. * You have recently been called to troubleshoot network connectivity at a user's workstation. You have found that the network cable runs across high-traffic areas on the floor, causing the cable to wear through and break. You have replaced the cable with a plenum-rated and shielded twisted pair cable. You would like to minimize the problem and prevent it from happening again.
  782.  
  783. Which of the following will BEST protect the cable from further damage?
  784. > Run the cable through the ceilling area instead of across the floor.
  785.  
  786. * What is a major benefit STP provides that UTP does not?
  787. > Greater resistance to interference
  788.  
  789. * A technician connects two network switches using a twisted pair cable. Neither switch supports auto-uplinking.
  790.  
  791. Which of the following identifies the TIA wiring standard required on each end of the cable?
  792. > One end must be T568A, and the other must be T568B.
  793.  
  794. * You are using a crimper to attach an RJ45 connector to a Cat 6 UTP cable. You need to use the T568A standard to connect the individual wires to the connector. Which wire should be connected to pin 1?
  795.  
  796. > Green with white
  797.  
  798. * A technician must press a cable connector's retaining tab to remove a faulty fiber optic network cable.
  799.  
  800. Which of the following connectors does the cable use?
  801. > LC
  802.  
  803. * Which of the following are advantages of using fiber optic cabling for a network, as opposed to other types of cabling? (Select TWO.)
  804. > Immunity to electromagnetic interference.
  805. > Greater cable distances without a repeater
  806.  
  807. * Match the fiber optic cable types on the left with the appropriate characteristics on the right. Each cable type may be used once, more than once, or not at all.
  808.  
  809. Data transfers through the core using more than one light rays.
  810. > Multimode
  811. The core diameter is around 10 microns.
  812. > Single mode
  813. Cable lengths can extend a great distance
  814. > Single mode
  815. Cable lengths are limited in distance.
  816. > Multimode
  817.  
  818. * Which of the following is a wired networking method most commonly used today by desktop PCs and other network devices to connect to a local area network?
  819. > Ethernet
  820.  
  821. * You have just signed up for a broadband home internet service that uses coaxial cable. Which connector type will you most likely use?
  822. > F-type
  823.  
  824. * Match the types of Ethernet connectivity devices on the left with the corresponding descriptions on the right. Each type of Ethernet connectivitiy device may be used once, more than once, or not at all.
  825.  
  826. Connects segments on the same subnet. Forwards signals to only the port connected to the destination device.
  827. > Switch
  828. Can be used to connect wireless clients to wired clients on the same network.
  829. > Bridge
  830. Connects two network segments that have different subnet addresses.
  831. > Router
  832. Connects segments on the same subnet. Repeats signals out to all other ports.
  833. > Hub
  834. Operates in full-duplex mode, meaning devices can both send and receive data at the same time.
  835. > Switch
  836. Operates in half-duplex mode, meaning devices can either send or receive data at any given time.
  837. > Hub
  838. Uses the IP addresses within a packet to move packets between networks
  839. > Router
  840.  
  841. * Which of the following devices allows network communications to be transmitted over existing AC power lines?
  842. > Ethernet over Power
  843.  
  844. * Which of the following devices can be used to distribute electrical power along with network data on twisted-pair Ethernet cabling (CAT 5 or higher)?
  845. > Power over Ethernet
  846.  
  847. * Your netowkr follows the 1000Base-T specifications for Gigabit Ethernet.
  848.  
  849. Which of the following is the MAXIMUM cable segment length allowed?
  850. > 100 meters
  851.  
  852. * Which of the following is true of a network using the 1000Base-T standard? (Select TWO.)
  853. > The network uses copper UTP cables.
  854. > The network operates at one gigabit per second.
  855.  
  856. * A medican center wants to upgrade their network backbone to 10-Gigabit Ethernet (10 Gbps) so they can perform daily backups of large amounts of data to the secure on-site storage area network (SAN) without bogging down the network. Some of the backbone segments will have to reach between buildings that are close to 300 meters apart.
  857.  
  858. Which of the following cable types BEST supports the 10-Gigabit Ethernet at the necessary segments lengths while keeping costs as low as possible?
  859. > Multimode fiber optic
  860.  
  861. * Which type of fiber optic cable supports 10 Gigabit Ethernet with a maximum segment length of up to 40 km?
  862. > 10GBaseER single-mode
  863.  
  864. * Which of the following are valid IP addresses? (Select TWO.)
  865. > 172.16.1.26
  866. > 2.2.2.2
  867.  
  868. * Which of the following are not valid IP addresses? (Select THREE.)
  869. > 257.0.122.55
  870. > 145.8.260.7
  871. > 45.22.156.256
  872.  
  873. * You want to implement name resolution on the Linux workstations in your company. Which protocol will you use to do this?
  874. > DNS
  875.  
  876. * You want to allow your users to download files from a server running the IP protocol. You want to protect access to the files by requiring user authentication to access specific-directories ont he server. Which IP protocol should you implement to provide this capability?
  877. > FTP
  878.  
  879. * Which of the following protocols is used by an email client to retrieve messages from an email server and gives users the option to keep mail messages on the server?
  880. > IMAP
  881.  
  882. * You want to use your Windows workstation to browse the websites on the ineternet. You use a broadband DSL connection to access the internet. Which network protocol must be installed on your workstation to do this?
  883. > IP
  884.  
  885. * Match each port number on the left with its associated protocols on the right.
  886.  
  887. Secure Shell (SSH)
  888. > 22
  889. Apple Filing Protocol (AFP)
  890. > 548
  891. HTTP over SSL (HTTPS)
  892. > 443
  893. Hypertext Transfer Protocol (HTTP)
  894. > 80
  895. Server Message Block (SMB/CIFS) directly over TCP
  896. > 445
  897. Service Location Protocol (SLP)
  898. > 427
  899. Internet Message Access Protocol (IMAP)
  900. > 143
  901.  
  902. * An administrator configures a server to run the TCP/IP suite protocol that allows users to download files contained in specific directories on the server and also protects access to those files by requiring user authentication.
  903.  
  904. Which of the following TCP/IP port numbers allow this protocol to work properly? (Select TWO).
  905. > 20
  906. > 21
  907.  
  908. * To assist a user, a help desk technician is able to take advantage of a Windows proprietary network protocol that allows the technician to open a graphical interface to connect with the user's Windows computer.
  909.  
  910. Which of the following TCP/IP port numbers is the default port used by this protocol?
  911. > 3389
  912.  
  913. * While making an online bank transaction, a customer checks to see that the web browser is displaying a lock icon that indicates that an encrypted TCP/IP suite protocol is being used.
  914.  
  915. Which of the following TCP/IP port numbers does this protocol typically use when the browser encrypts its communications with the bank's web server?
  916. > 443
  917.  
  918. * A user is configuring an email client application and plans to use a standard TCP/IP suite protocol to retrieve email messages from an email server.
  919.  
  920. Which of the following TCP/IP suite protocols can be used to retrieve email messages? (Select TWO).
  921. > Internet Message Access Protocol (IMAP)
  922. > Post Office Protocol (POP3)
  923.  
  924. * While working on a Windows workstation, you've enabled Remote Desktop.
  925.  
  926. Which of the following ports MUST be opened in the server's firewall to allow remote clients to access the desktop?
  927. > 3389
  928.  
  929. * You've just installed the DNS server on a Windows server. Which port must be opened inh the server's firewall to allow clients to access the service?
  930. > 53
  931.  
  932. * Which protocol is used to send email messages from a mail client to a mail server?
  933. > SMTP
  934.  
  935. * You are a software developer, and you are creating a multimedia streaming application. Data will be streamed from your streaming server to streaming clients over IP networks. Which transport protocol should your application use to send data between the clients and the server?
  936. > UDP
  937.  
  938. * You have a user who takes his laptop home every day after work. When he's working in the office, the laptop must get an IP address from the DHCP server so you configure it to obtain IP and DNS information automatically. When he's working form home, the laptop must use IP and DNS information that connects with his home network.
  939.  
  940. Which IP addressing method can you use to make sure he gets a network connection at home?
  941. > Alternate IP configuration
  942.  
  943. * A Windows workstation is configured to receive its IP configuration information from a DHCP server on the company network.The user at the workstation reports that she cannot use email and is unable to reach the internet. Using the ipconfig command, you see that the workstation has been assigned the following special IP configuration:
  944.  
  945. IP address: 168.254.0.1
  946. Subnet mask: 255.255.0.0
  947.  
  948. What is this special IP configuration called?
  949. > Automatic Private IP Addressing (APIPA)
  950. Why did the workstation recieve this type of configuration?
  951. > The workstation was unable to contact the DHCP Server
  952.  
  953. * Which of the following IP address ranges is reserved for Automatic Private IP Addressing?
  954. > 168.254.0.1 - 169.254.255.254
  955.  
  956. * Given that your Windows workstation has Automatic Private IP Addressing (APIPA) implemented using default settings, which of the following TCP/IP addresses could be automatically assigned to the system should your DHCP server go down or become inaccessible?
  957. > 169.254.1.26
  958.  
  959. * Which TCP/IP configuration parameter identifies the router that is used to reach hosts on remote networks?
  960. > Default gateway
  961.  
  962. * Which of the following statements abou the Dynamic Host Configuration Protocol (DHCP) are true? (Select TWO.)
  963. > A workstation must request addressing information from a DHCP server.
  964. > It can deliver a DNS server address in addition to the host IP address.
  965.  
  966. * You are setting up a small network in your office with one Windows server and 50 Windows workstations. You want to spend as little time as possible configuring the workstations with IP addressing information. What should you do?
  967. > Install and configure the DHCP service on your server.
  968.  
  969. * As the IT technician for your company, you need to ensure that IP addresses are automatically assigned to hosts while at the same time preventing the same address from being assigned twice.
  970.  
  971. Which of the following services would be BEST to use?
  972. > DHCP
  973.  
  974. * You are the IT technician for your company.
  975.  
  976. Which of the following mechanisms would BEST allow you to resolve a hostname into its associated IP address? (Select TWO).
  977. > DNS
  978. > hosts file
  979.  
  980. * Nate, an employee in your organization, has started to work from home two days a week. Nate uses the same company laptop while working in the office and working at home.
  981.  
  982. Nate's laptop automatically connects to the wireless network in the office, but does not automatically connect to his home wireless network. Nate would like the laptop to connect automatically at home and at work.
  983.  
  984. Which of the following would BEST allow this to happen?
  985. > Configure an alternate TCP/IP configuration on the laptop's wireless adapater to use a static IP address that is compatible with the home network.
  986.  
  987. * A host on your network that provides a service that requires the server to always use the same IP address. Which IP addressing method can you use to manually assign the specific IP address?
  988. > Static IP addressing
  989.  
  990. * While setting up a home office, a technician disables the DHCP service on the office router, but does not want to rely on link-local addressing.
  991.  
  992. Which of the following IP addressing methods should be used?
  993. > Static
  994.  
  995. * A technician is configuring the static TCP/IP settings on a client computer.
  996.  
  997. Which of the following configurations are needed for internet communications? (Select THREE.)
  998. > DNS server address
  999. > Default gateway address
  1000. > IP address including a subnet mask (IPv4) or subnet prefix length (IPv6)
  1001.  
  1002. * Which of the following are valid IPv6 addresses? (Select TWO.)
  1003. > 6384:1319:7700:7631:446A:5511:8940:2552
  1004. > 141:0:0:0:15:0:0:1
  1005.  
  1006. * Which of the following is a valid IPv6 address?
  1007. > FEC0::AB:9007
  1008.  
  1009. * Which of the following correctly describes the most common format for expressing IPv6 addresses? (Select TWO.)
  1010. > Hexadecimal numbers
  1011. > 32 numbers, grouped using colons
  1012.  
  1013. * Which of the following describes an IPv6 address? (Select TWO.)
  1014. > Eight hexadecimal quartets
  1015. > 128-bit address
  1016.  
  1017. * Which of the following identifies the Interface ID component of an IPv6 address? (Select TWO.)
  1018. > The last four quartets of an IPv6 address.
  1019. > The last 64 bits of an IPv6 address.
  1020.  
  1021. * Which of the following identifies the prefix component of an IPv6 address? (Select TWO.)
  1022. > The first 64 bits of an IPv6 address.
  1023. > The first four quartets of an IPv6 address.
  1024.  
  1025. * The following is an example of an IPv6 address:
  1026.  
  1027. FEC0:1319:7700:F631:446A:5511:CC40:25AB
  1028.  
  1029. Which part of the example IPv6 address is the prefix?
  1030. > FEC0:1319:7700:F631
  1031. Which quartet in the example IPv6 prefix is used to identify the subnet?
  1032. > F631
  1033. Which part of the example IPv6 address is the interface ID?
  1034. > 446A:5511:CC40:25AB
  1035.  
  1036. * Which of the following describes the part of the IPv6 address that identifies the subnet address?
  1037. > The last quartet in the IPv6 address prefix.
  1038.  
  1039. * You are configuring an ADSL connection. Which of the following will be part of the configuration? (Select TWO.)
  1040. > RJ11 connectors
  1041. > Filters or splitters
  1042.  
  1043. * Which actions allow you to access the internet on your laptop via a cellular network?
  1044. > Install a cellular USB adpater in a open poirt on the laptop.
  1045.  
  1046. * Which of the following are options for connecting a computing device, such as a notebook computer or a tablet, to a cellular network? (Select FOUR.)
  1047. > Use the device's Wi-Fi to connect to the network through a cellular Wi-Fi hot spot.
  1048. > Use a USB cellular antennae to conect the device directly to the cellular network.
  1049. > Use a USB cable to connect the device to the network through a smartphone.
  1050. > Use an integrated cellular antennae to connect the device directly to the cellular network.
  1051.  
  1052. * Which of the following types of internet connection services can allow you to be truly mobile while maintaining your internet connection?
  1053. > Cellular
  1054.  
  1055. * You are talking with a customer support technician on the telephone. The technician recommends downloading a particular driver from the internet. When you try to connect to the internet using your dial-up modem, you can't. What is the problem?
  1056. > You need to hang up.
  1057.  
  1058. * Which type of network medium is used by an Integrated Services Digital Network (ISDN) adapter?
  1059. > Copper telephone wire
  1060.  
  1061. * Which of the following network technologies is packaged as part of a BRI plan?
  1062. > ISDN
  1063.  
  1064. * Which of the following are features of Basic Rate ISDN (BRI)? (Select THREE.)
  1065. > One control channel
  1066. > Dial-up connection
  1067. > Two data Channels
  1068.  
  1069. * To access the internet through the Publicly Switched Telephone Network (PSTN), what kind of connectivity device must you use?
  1070. > Modem
  1071.  
  1072. * A homeowner's connection to the internet is through an always-on modem that connects to existing telephone wiring and has a download speed of over 3 Mbps. The homeowner is able to make analog phone calls over the same wiring at the same time.
  1073.  
  1074. Which of the following internet connection types is being used?
  1075. > DSL
  1076.  
  1077. * A SOHO's connection to the inernet is through an antenna that sends and receives a microwave signal to the ISP's antenna. There can be no obstacles on the direct path between the two antennae.
  1078.  
  1079. Which of the following internet connection types is being used?
  1080. > Line-of-sight wireless
  1081.  
  1082. * A group of workers attend a team-building retreat at a remote cabin. They can place calls on their mobile smartphones, but the cabin has no wired phone, television, or wired internet connectivity. The workers need to access an internet webpage using their laptop computers.
  1083.  
  1084. Which of the following internet connection types might be available to the workers?
  1085. > Cellular
  1086.  
  1087. * A healthcare organization provides mobile clinics throughout the world and needs to transfer patients' statistical data to a central database via the internet. Which network technology should you select to ensure network connectivity for any clinic located anywhere in the world, even remote areas?
  1088. > Satellite
  1089.  
  1090. * You are installing a satellite connection so your home office can connect to the internet. Which of the following statements is true?
  1091. > The satellite dish must be pointed in the correct direction for communicating with the satellite.
  1092.  
  1093. * You are teh computer specialist in a small business. Your company server is named FS1 and has an IP address of 10.0.0.2. The hardware in your company server started to experience intermittent failures, so you transferred the shares on the server to a spare server and took the main server offline. The spare server has an IP address of 10.0.0.3. You edit the existing A record for FS1 on your company's DNS server and redirect the hostname to the spare server's IP address of 10.0.0.3.
  1094.  
  1095. Afterward, most users are able to access the shares on the spare server by hostname, but several users cannot. Instead, they see an error message indicating that the FS1 server could not be found.
  1096.  
  1097. Enter the command you can run from the command prompt on these workstations that will allow them to access the shares on FS1 without performing a full restart.
  1098. > ipconfig /flushdns
  1099.  
  1100. * Which of the following tools allow remote server management? (Select TWO.)
  1101. > SSH
  1102. > Telnet
  1103.  
  1104. * Which of the following utilities can you use from the command line on a Linux system to see a list of the installed network interfaces along with their current statuses and configurations?
  1105. > ifconfig
  1106.  
  1107. * Which utility would you use to view current connections and active sessions and ports on a computer?
  1108. > netstat
  1109.  
  1110. * You need to view detailed IP configuration information on a Windows workstation. In addition to the IP address, subnet mask, and default gateway configuration, you need to see the network card's MAC address and the addresses of the DHCP and DNS servers the workstation is communicating with.
  1111.  
  1112. What command would you enter at the command line to see this detailed information?
  1113. > ipconfig /all
  1114. When you see the address of the DNS server, you realize that this information needs to be updated. Earlier in the day, you implemented a new DNS server with a new IP address. The workstation will update this information in 24 hours. What command can you enter at the command line to update the DNS server information right away?
  1115. > ipconfig /flushdns
  1116.  
  1117. * Match each utility on the left with its corresponding description on the right. Each utility may be used once, more than once, or not at all.
  1118.  
  1119. Resolves (looks up) the IP address of the specified hostname.
  1120. > nslookup
  1121. Tests connectivity between devices and shows the routers in the path between the two devices.
  1122. > tracert
  1123. Sends an ICMP echo request/reply packet to a remote host.
  1124. > ping
  1125. Displays current connections and incoming and outgoing connections
  1126. > netstat
  1127. A few simple replies to this request from the remote host indicates that a connection exists between sender and receiver.
  1128. > ping
  1129. Displays active sessions, ports, sockets, and the local routing table.
  1130. > netstat
  1131. Performs a continuous connection test when used with the -t option.
  1132. > ping
  1133.  
  1134. * You are an IT technician for your company and would like to be able to:
  1135. - Establish a remote server management session.
  1136. - Send unencrypted (clear text) transmissions to the remote server.
  1137. - Manage specialized industrial and scientific devices.
  1138.  
  1139. Which of the following utilities would be the best to use to accomplish these tasks?
  1140. > Telnet
  1141.  
  1142. * What is the name of the utility that is (1 similar to Telnet and (2 used to establish a secure remote server management session?
  1143. > SSH
  1144.  
  1145. * A user reports that he can't browse to a specific website on the internet. Form his computer, you find that a ping test to the Web server succeeds. A traceroute test shows 17 hops to the destination web server.
  1146.  
  1147. What is the most likely cause of the problem?
  1148. > Incorrect DNS server address
  1149.  
  1150. * A user is having problems connecting to other computers using hostnames.
  1151.  
  1152. Which of the following commands will BEST help you troubleshoot this problem?
  1153. > nslookup
  1154.  
  1155. * You work in an office that uses Linux and Windows servers. The network uses the IP protocol. You are sitting at a Windows workstation. An application you are using is unable to connect to a Windows server named FileSrv2.
  1156.  
  1157. Which of the following commands would work BEST to test network connectivity between your workstation and the server? (Select TWO).
  1158. > ping
  1159. > tracert
  1160.  
  1161. * You are troubleshooting network connectivity issues on a Windows workstation. Which command would you use to view the MAC address of the network adapter?
  1162. > ipconfig /all
  1163.  
  1164. * Examine the following output:
  1165. 4 22 ms 21 ms 22 ms sttlwa01gr02.bb.ispxy.com [154.11.10.26]
  1166. 5 39 ms 39 ms 65 ms plalca01gr00.bb.ispxy.com [154.11.12.11]
  1167. 6 39 ms 39 ms 39 ms Rwest.plalca01gr00.bb.ispxy.com [154.11.3.14]
  1168. 7 40 ms 39 ms 46 ms svl-core-03.inet.ispxy.net [205.171.205.29]
  1169. 8 75 ms 117 ms 63 ms dia-core-01.inet.ispxy.net [205.171.142.1]
  1170.  
  1171. Which commmand produced this output?
  1172. > tracert
  1173.  
  1174. * Examine the following output:
  1175. Server: helicuplar.xct.takro.net
  1176. Address: 209.53.4.130
  1177. Name: westsim.com
  1178. Address: 64.78.193.84
  1179.  
  1180. Which command produced this output?
  1181. > nslookup
  1182.  
  1183. * You are the network administrator of a branch office of your company. Thebranch office network is part of a WAN that covers most of the United States. Users have been complaining that they are unable to access resources over the WAN at the main headquarters. You suspect that one of the routers between your office and the main headquarters is not working properly.
  1184.  
  1185. To troubleshoot the routers, which of the followin TCP/IP utilities would be BEST to use?
  1186. > tracert
  1187.  
  1188. * After several new computers are connected to a network device, every computer connected to the device begins to experience slow transfer speeds.
  1189.  
  1190. Which of the following is the FIRST step in troubleshooting this problem?
  1191. > Determine whether the network device is a hub or a switch.
  1192.  
  1193. * A laptop has a wired connection to the network and is configured with a static IP address. The link light on the NIC is lit, but the laptop can't communicate with any hosts on the local network.
  1194.  
  1195. Which of the following is the MOST likely cause of the issue?
  1196. > The static IP address and subnet mask are configured with the wrong network address.
  1197.  
  1198. * A laptop has a wired connection to the network and is configured with a static IP address. The link light on the NIC is lit, but the laptop can't communicate with any hosts on the local network.
  1199.  
  1200. Which of the following is the MOST likely cause of the issue?
  1201. > The IP address conflicts with another host on the local network.
  1202.  
  1203. * While investigating a network connectivity issue, a technician finds that the link light on a workstation is not lit, and there is no connectivity after replacing the patch cable with one that is known to be good. The wall jack is not labeled, and within the switch room, none of the cables or patch panel ports are labeled.
  1204.  
  1205. Which of the following tools would the technician MOST likely use next?
  1206. > Tone generator
  1207.  
  1208. * While investigating a network connectivity issue, a technician finds taht the link light on a workstation is not lit, and there is no connectivity after replacing the patch cable both between the workstation and the wall jack and between the patch panel adn the switch with cables that are known to be good.
  1209.  
  1210. If the wall jack and patch panel ports are labeled correctly, which of the following tools would the technician MOST likely use next?
  1211. > Cable tester
  1212.  
  1213. * A user tells a help desk technician that their browser is displaying a message that a site can't be reached. When asked, the user tells the technician that other users in the same office can browse to the site. The technician suspects that the web server's name is not being translated to the correct IP address. The technician asks the user to open a command prompt window.
  1214.  
  1215. Which of the following commands would confirm the technician's assumption? (Select TWO).
  1216. > ping
  1217. > nslookup
  1218.  
  1219. * A technician located at a branch office can't communicate with a company server at the home office.
  1220.  
  1221. Which of the following commands could be used to determine where the communication is blocked?
  1222. > tracert
  1223.  
  1224. * You have had several employees call the help desk where you work, complaining that they are not able to reach the www.widgets.com server. To help troubleshoot this issue, you decide to run a variety of commands.
  1225.  
  1226. Which of the following commands is MOST likely to return the IP address of the desired server? (Select THREE).
  1227. > nslookup www.widgets.com
  1228. > tracert www.widgets.com
  1229. > ping www.widgets.com
  1230.  
  1231. * You are troubleshooting connectivity between your computer and the www.widgets.com server, whose IP address is 192.168.1.1.
  1232.  
  1233. Which of the following commands tests connectivity to the device as well as name resolution?
  1234. > ping www.widgets.com
  1235.  
  1236. * You have just connected a new computer to your network. The network uses static IP addressing. You find that the computer can communicate with hosts on the same subnet, but not with hosts on a different subnet. No other computers are having a problem.
  1237.  
  1238. Which of the configuration values would you most likely need to change?
  1239. > Default gateway
  1240.  
  1241. * You manage a network that has multiple internal subnets. You connect a workstation to the 192.168.1.0 subnet, which uses the default subnet mask. This workstation can communicate with some hosts on the private network, but not with other hosts. You run ipconfig /all and see the following:
  1242.  
  1243. Ethernet adapter Local Area Connection:
  1244. Connection-specific DNS Suffix...: mydomain.local
  1245. Description......................: Broadcom network adapter
  1246. Physical Address.................: 00-AA-BB-CC-74-EF
  1247. DHCP Enabled.....................: No
  1248. Autoconfiguration Enabled........: Yes
  1249. IPv4 Address.....................: 192.168.1.102(Preferred)
  1250. Subnet Mask......................: 255.255.0.0
  1251. Default Gateway..................: 192.168.1.1
  1252. DNS Servers......................: 192.168.1.20 192.168.1.27
  1253.  
  1254. Which of the following is the MOST likely cause of the problem?
  1255. > Incorrect subnet mask
  1256.  
  1257. * You manage a network that has multiple internal subnets. You connect a workstation to the 192.168.1.0 subnet using the default subnet mask. This workstation can communicate with some hosts on the private network, but not with other hosts. You run ipconfig /all and see the following:
  1258.  
  1259. Ethernet adapter Local Area Connection:
  1260. Connection-specific DNS Suffix...: mydomain.local
  1261. Description......................: Broadcom network adapter
  1262. Physical Address.................: 00-AA-BB-CC-74-EF
  1263. DHCP Enabled.....................: No
  1264. Autoconfiguration Enabled........: Yes
  1265. IPv4 Address.....................: 192.168.1.102(Preferred)
  1266. Subnet Mask......................: 255.255.0.0
  1267. Default Gateway..................: 192.168.2.1
  1268. DNS Servers......................: 192.168.1.20
  1269.  
  1270. Which of the following is the MOST likely cause of the problem?
  1271. > Incorrect default gateway
  1272.  
  1273. * An end user claims they are unable to connect to the internet and has called the company's help desk for a solution. Having been assigned to this issue, you decide to first test whether or not TCP/IP is working correctly on the local computer.
  1274.  
  1275. Which of the following is the BEST command to use for this test?
  1276. > ping 127.0.0.1
  1277. [CHAPTER 6]
  1278.  
  1279. [CHAPTER 7]
  1280. * Which wireless standard can stream data at a rate of up to 54 Mbps using a frequency of 5 GHz?
  1281. > 802.11a
  1282.  
  1283. * Which of the following wireless networking standards uses a frequency of 5 GHz and supports trasmission speeds up to 1.3 Gbps?
  1284. > 802.11ac
  1285.  
  1286. * The 802.11ac wireless networking standard provides increased bandwidth and communication speeds by using which of the following technologies? (Select TWO).
  1287. > MU-MIMO to allow multiple users to use the same channel.
  1288. > Channel bonding to combine more channels in the 5 GHz band to allow for up to 160-MHz-wide channels.
  1289.  
  1290. * Which IEEE wireless standards specify transmission speeds up to 54 Mbps? (Select TWO.)
  1291. > 802.11a
  1292. > 802.11g
  1293.  
  1294. * Which data transmission rate is defined by the IEEE 802.11b wireless standard?
  1295. > 11 Mbps
  1296.  
  1297. * Which of the following are characteristics of the 802.11g wireless standard? (Select THREE.)
  1298. > Backwards compatible with 802.11b devices
  1299. > Operates in the 2.4 GHz range
  1300. > Maximum bandwidth of 54 Mbps
  1301.  
  1302. * You are designing a wireless network for a client. Your client needs the network to support a data rate of at least 150 Mbps. In addition, the client already has a wireless telephone system installed that operates 2.4 GHz. Which 802.11 standard will work best in this situation?
  1303. > 802.11n
  1304.  
  1305. * You have been contacted by OsCorp to recommend a wireless Internet solution. The wireless strategy must support a trasnsmission range of 150 feet, use a frequency range of 2.4 GHz, and provide the highest possible transmission speeds. Which of the following wireless solutions would you recommend?
  1306. > 802.11n
  1307.  
  1308. * Which type of configuration would you use if you wanted to deploy 802.11n technology to communicate directly between two computers using a wireless connection?
  1309. > Ad hoc
  1310.  
  1311. * One of your customers wants to configure a small network in his home. The home has three floors, and there are computers on each floor. This customer needs to share files between computers, print to a centrally located printer, and have access to the internet.
  1312.  
  1313. Which of the following print solutions would BEST meet this client's needs?
  1314. > Configure a Wi-Fi instrastructure network.
  1315.  
  1316. * A customer is experiencing a sporadic interruption of their Wi-Fi network in one area of their building. A technician investigates an discovers signal interference caused by a microwave oven. The customer approves replacing the wireless access point that covers the area, but asks that the wireless speed also be increased.
  1317.  
  1318. Which of the following Wi-Fi standards should the replacement device support to BEST fulfill teh customer's needs?
  1319. > 802.11ac
  1320.  
  1321. * While configuring a wireless access point device, a technician is presented with several security mode options.
  1322.  
  1323. Which of the following options will provide the most secure access?
  1324. > WPA2 and AES
  1325.  
  1326. * You have been asked to help a small office with a limited budget set up and configure a Windows network. There are only five computers in this office. In addition to the ability to share network resources, security is a top priority.
  1327.  
  1328. Which of the following is the BEST course of action in this situation?
  1329. > Install a WorkGroup to allow each device to control what is shared and with whom.
  1330.  
  1331. * A technician is installing a new SOHO wireless router.
  1332.  
  1333. Which of the following is the FIRST thing the technician should do to secure the router?
  1334. > Change the router's default password
  1335.  
  1336. * A technician is installing a SOHO router at an after-school community center. The customer would like to keep children from accessing inappropriate sites while browsing the web.
  1337.  
  1338. Which of the following actions would help accomplish this goal?
  1339. > Enable content filtering
  1340.  
  1341. * A technician receives notification from a SOHO router manufacturer of a specific vulnerability that allows attackers to exploit SNMP traps to take over the router. The technician verifies the settings outlined in the notification.
  1342.  
  1343. Which of the following actions should the technician take NEXT?
  1344. > Check for and apply firmware updates.
  1345.  
  1346. * A technician is installing a network-enabled smart home control system in a SOHO.
  1347.  
  1348. To access the system from the internet, which of the following configurations is MOST likely required on the SOHO router?
  1349. > Port forwarding
  1350.  
  1351. * A SOHO customer finds that their VoIP conversations frequently break up and being unintelligible. This happens most often when one person in the office streams video from the internet.
  1352.  
  1353. Which of the following configuration changes on the SOHO router is MOST likely to improve VoIP performance?
  1354. > Change QoS settings to give VoIP traffic more priority.
  1355.  
  1356. * A technician is replacing a SOHO router and has configured DHCP to assign private IP addresses to hosts on the local network. These hosts can communicate with each other, but users can't browse the internet.
  1357.  
  1358. Which of the following changes to the SOHO router is MOST likely to restore internet connectivity?
  1359. > Configure the SOHO router for NAT.
  1360.  
  1361. * You are an IT technician for your company. Your boss has asked you to set up and configure a wireless network to service all of the conference rooms.
  1362.  
  1363. Which of the following features lets you allow or reject client connections by hardware address?
  1364. > MAC address filtering
  1365.  
  1366. * A technician is tasked with preparing a conference room so that at least 20 guests will be able to wirelessly connect laptop computers to the company network.
  1367.  
  1368. Which of the following network devices would be the BEST choice for this connectivity?
  1369. > Access point
  1370.  
  1371. * A technician is installing a new SOHO wireless router in a home office. The customer wants to secure the wireless network so only a smartphone, tablet, and laptop can connect.
  1372.  
  1373. Which of the following router settings should the technician change?
  1374. > Enable MAC filtering
  1375.  
  1376. * Which of the following is used on a wireless network to identify the network name?
  1377. > SSID
  1378.  
  1379. * Which of the following locations will contribute the greatest amount of interference for a wireless access point? (Select TWO.)
  1380. > Near backup generators
  1381. > Near cordless phones
  1382.  
  1383. * Which of the following is true when the DHCP setting is disabled in a wireless network?
  1384. > Wireless clients must use a static IP address within the correct IP address range to connect to the network.
  1385.  
  1386. * Portable devices have a software-controlled switch that disables all wireless functionality.
  1387.  
  1388. What is the name of this software-controlled switch?
  1389. > airplane mode
  1390.  
  1391. * Which of the following are antenna types that are commonly used in wireless networks? (Select TWO).
  1392. > Directional antenna
  1393. > Omnidirectional antenna
  1394.  
  1395. * You are troubleshooting a client connectivity problem on an Ethernet network. The client system has intermittent connectivity to the network. You discover that the unshielded twisted pair patch cable runs 75 feet from the wall outlet and then passes through the ceiling and over several florescent light fixtures before reaching the client system.
  1396.  
  1397. Which of the following is the MOST likely cause of the connectivity problem?
  1398. > EMI interference.
  1399.  
  1400. * A user on your network has been moved to another office down the hall. After the move, she calls you to complain that she has only occasional network access through her wireless connection.
  1401.  
  1402. Which of the following is the most likely cause of the problem?
  1403. > The client system has moved too far away from the access point.
  1404.  
  1405. * A user calls to report that she is experiencing intermittent problems while accessing the wireless network from her laptop computer. While talking to her, you discover that she is trying to work from teh break room two floors above the floor where she normally works.
  1406.  
  1407. Which of the following is the MOST likely cause of her connectivity problem?
  1408. > The user is out of the effective range of the wireless access point on her floor.
  1409.  
  1410. * A user calls to report that she is experiencing intermittent problems while accessing the wireless network from her laptop computer. She can access the network from her usual office, but today, she is trying to access the wireless network from a conference room, which is across the hall and next to the elevator.
  1411.  
  1412. Which of the following is the MOST likely cause of her connectivity problem?
  1413. > Interfernce is affecting the wireless signal.
  1414. [CHAPTER 7]
  1415.  
  1416. [CHAPTER 8]
  1417. * Which type of printer uses an inked ribbon?
  1418. > Dot matrix
  1419.  
  1420. * Which of the following printer types is considered an impact printer?
  1421. > Dot matrix
  1422.  
  1423. * Which of the following types of printer heats the ink in its print head to print?
  1424. > Bubble jet (inkjet)
  1425.  
  1426. * You have been asked to recommend a printer that will be used in a travel agency. The printer will be used to print airline tickets. Each ticket has four pages (multi-part carbon-based forms), and the same information must show up on all four pages with a single pass of the printer.
  1427.  
  1428. Which printer type would you recommend?
  1429. > Impact
  1430.  
  1431. * Which of the following components are found in dot matrix printers? (Select TWO.)
  1432. > Tractor feed
  1433. > Platen
  1434.  
  1435. * You have created a large course that describes how to install and use the software created by your company. You created the document using FrameMaker, which uses its own proprietary file format. Because your customers don't use FrameMaker, you need to print the document in a format that all of your customers can use. Your customers use Windows, Linux, and Mac operating systems.
  1436.  
  1437. Which of the following print methods would provide the BEST output for your customers to use?
  1438. > Print the file to PDF.
  1439.  
  1440. * Your company needs to print a lot of high-quality black-and-white text documents. These documents need to be printed as quickly and inexpensively as possible. The printer must also have the capacity to perform duplex printing.
  1441.  
  1442. Which of the following printers BEST meets the printing requirements for your company?
  1443. > Laser
  1444.  
  1445. * Which typpe of printer uses a drum, plastic toner, and fuser to create a printed page?
  1446. > Laser
  1447.  
  1448. * Which type of printer uses lasers and electrical charges to transfer images to paper?
  1449. > Laser
  1450.  
  1451. * Which component in a laser printer prepares the photosensitive drum for writing by causing it to receive a negative electrostatic charge?
  1452. > Primary corona
  1453.  
  1454. * Which component in a laser printer charges the paper to attract toner?
  1455. > Transfer roller
  1456.  
  1457. * Which component in a laser printer applies toner to the drum, causing the toner to stick to the charged areas on teh drum?
  1458. > Developing roller
  1459.  
  1460. * The manufacturing department consists of 50 employees. Due to the number of employees in this department, the company cannot afford to have a printer for each user. Your company has purchased a new and very expensive laser jet printer for this department's use. This printer needs to be configured so all users in the department have the ability to print to this device from their own computers.
  1461.  
  1462. Which of the following printer connections would BEST facilitate multiple user access?
  1463. > Network
  1464.  
  1465. * Which of the following printers would produce the highest print quality?
  1466. > 600 DPI
  1467.  
  1468. * Jan, a user in the documentation department, printed a very large document. When Jan's boss walked by the printer and saw the large stack of papers, he called you and asked if you could configure the printer to help reduce the amount of paper used by her department.
  1469.  
  1470. Which of the following printer configuration would BEST facilitate the manager's request?
  1471. > Duplexing
  1472.  
  1473. * Why would you recommend a dye sublimation printer?
  1474. > When print jobs are detailed photographic reproductions
  1475.  
  1476. * Which of the following would be a good reason to not recommend a solid ink printer?
  1477. > The user has a surplus of toner cartridges and would like a printer that can be used with these.
  1478.  
  1479. * Which component in a laser printer charges the paper to attract toner?
  1480. > Secondary corona
  1481.  
  1482. * Which component in a lser printer prepares the photosensitive drum for writing by causing it to receive a negative electrostatic charge?
  1483. > Primary corona
  1484.  
  1485. * Which type of printer boils the ink in its print head to print?
  1486. > Thermal inkjet (bubble jet)
  1487.  
  1488. * Which type of printer has the poorest print quality because the image is created using fairly large dots?
  1489. > Dot matrix
  1490.  
  1491. * Which type of printer uses a drum, platic toner, and fuser to create a printed page?
  1492. > Laser
  1493.  
  1494. * Which component in a laser printer applies toner to the drum, causing the toner to stick to the charged areas on the drum?
  1495. > Developing roller
  1496.  
  1497. * Which of the following printer types is considered an impact printer?
  1498. > Dot matrix
  1499.  
  1500. * Which of the following compnents are found in dot matrix printers?
  1501. > Tractor feed
  1502. > Platen
  1503.  
  1504. * Which of the following are printer languages? (Select THREE).
  1505. > PCL
  1506. > PostScript
  1507. > Escape Codes
  1508.  
  1509. * You've just set up a color laser printer on a customer's Windows workstation. You've connected it to the workstation using a USB cable and have loaded the appropriate drivers.
  1510.  
  1511. Which of the following are the BEST steps to take next? (Select TWO).
  1512. > Verify that it is working by printing a test page
  1513. > Edit the printer properties to configure paper tray and other device-specific settings
  1514.  
  1515. * You have just set up a new laser printer for the company president on her Windows workstation. You have installed the printer and the drivers. What should you do next?
  1516. > Edit the printer properties to configure device-specific settings
  1517.  
  1518. * Which of the following allows a computer to communicate with a printer?
  1519. > Print driver
  1520.  
  1521. * Which of the following virtual printing options allow you to convert a word document into a .jpg file?
  1522. > Print to Image
  1523.  
  1524. * Which term refers to the portion of the hard drive where print jobs are stored before going to the print device?
  1525. > Print queue
  1526.  
  1527. * Which connector is most commonly used to connect printers to desktop PC systems?
  1528. > USB
  1529.  
  1530. * Which of the following methods can be used to connect a printer to a network? (Select TWO.)
  1531. > Plug an Ethernet cable into the network port in the printer
  1532. > Connect your printer to an external print server device that is connected to the network
  1533.  
  1534. * Which of the following is an advantage of connecting a printer to a network?
  1535. > Multiple users can print to the same printer
  1536.  
  1537. * If a printer is connected directly to a Windows workstation, what can be done to allow other workstations on the same network to send print jobs to this printer?
  1538. > Configure the printer to be a shared printer
  1539.  
  1540. * If a printer is not Wi-Fi capable, how can it be set up to provide the most reliable wireless printing?
  1541. > If the printer is Ethernet capable, it can be connected to the network through a wireless router
  1542.  
  1543. * Which printer management components would you use to view the port a printer uses? (Select TWO.)
  1544. > Printer server properties
  1545. > Printer properties
  1546.  
  1547. * Which printer management component would you use to view the drivers used by a printer?
  1548. > Printer properties
  1549.  
  1550. * Which printer permission would you assign to a user to that she can pause the printer?
  1551. > Mange this printer
  1552.  
  1553. * You want to restrict the hours that the QA printer is available from Windows.
  1554.  
  1555. Which tab on the Printer Properties page would you click so you can restrict the hours the printer is available?
  1556. > Advanced
  1557.  
  1558. * Your system administrator shared a USB laser printer connected to your Windows 10 system so that others on the network can send jobs to it. A network user has snt a large job to the printer, but the job has stalled. You try to delete the print job, but can't.
  1559.  
  1560. Why can't you delete this print job?
  1561. > You do not have the manage documents permissions
  1562.  
  1563. * You're responsible for ordering consumables for your organization's printers. Users print from these printers frequently and demand the utmost in reliability.
  1564.  
  1565. Which of the following would be the best option when ordering new toner for these printers?
  1566. > Toner cartridges recommended by the printer manufacturer
  1567.  
  1568. * You replaced the print cartridge on an inkjet printer. What should you do next?
  1569. > Calibrate the printer
  1570.  
  1571. * You installed a new toner cartridge in a company-owned laser printer and did some maintenance tasks you noticed that needed to be done
  1572.  
  1573. What should you do next?
  1574. > Reset the page count
  1575.  
  1576. * You replaced the ink cartridges in a color inkjet printer. Users are now complaining that print quality has degraded, lines are fuzzy, and the colored areas in images are starting or stopping before they should.
  1577.  
  1578. What inkjet maintenance task do you need to perform?
  1579. > Printer cartridge calibration
  1580.  
  1581. * You're troubleshooting an older laser printer that is creating accordian jams where the paper is crumpled as it exits the printer moving into the output tray.
  1582.  
  1583. What can you do to fix this problem?
  1584. > Install a maintenance kit
  1585.  
  1586. * You have just installed a maintenance kit in your laser printer. Which of the following is the best next step to perform?
  1587. > Reset the page count
  1588.  
  1589. * You're conducting scheduled maintenance on a laser printer. You notice that there is a build-up of excess toner inside the interior of the printer.
  1590.  
  1591. Which of the following is the best way to remove the excess toner?
  1592. > Use an anti-static vacuum
  1593.  
  1594. * One of your customers is still using an old dot matrix printer. While printing, the customer noticed that the text was light or faint. A new print head was installed, but the documents are still faint.
  1595.  
  1596. Which of the following should you do to troubleshoot the most likely cause?
  1597. > Check the gap between the printer head and the printer
  1598.  
  1599. * For the past several days, the print jobs from the inkjet printer are missing colors and leaving gaps.
  1600.  
  1601. Which of the following will most likely resolve the problem?
  1602. > Use the automatic print head cleaning features
  1603.  
  1604. * After removing the printed paper from your laser printer, the toner smudges can be wiped off in places
  1605.  
  1606. Which of the following is most likely the problem?
  1607. > Fuser rollers
  1608.  
  1609. * Your laser printer prints a verical black line on every page. You change the toner cartridge but the problem does not go away.
  1610.  
  1611. What is the most likely problem?
  1612. > A corona wire is dirty
  1613.  
  1614. * Which of the following is the most likely symptom of a dirty drum or roller in a laser printer?
  1615. > Lines or splotches repeated at regular intervals on the job
  1616.  
  1617. * Which of the following paper types should not be used in inkjet printers?
  1618. > Very glossy paper
  1619.  
  1620. * When you print from your laser printer, the paper contains faint images from previous printouts.
  1621.  
  1622. Which of the components is most likely the cause? (Select two.)
  1623. > Fluorescent lamp
  1624. > Rubber scraper
  1625.  
  1626. * You replaced the print cartridge on an inkjet printer. What should you do next?
  1627. > Calibrate the printer
  1628.  
  1629. * After receiving several complaints from the employees in your company, you start to troubleshoot the laser printer. After a short while, you have concluded that the most probably cause is a dirty drum.
  1630.  
  1631. Which of the following is the most logical reasons for this conclusion?
  1632. > Spots at regular intervals on the page
  1633.  
  1634. * You are testing a printer you just installed, so you use the operator panel on the printer to print a test page. Later, you use the printer properties on your computer to print a test page. Instead of a normal test page, you receive several pages with garbled characters on them.
  1635.  
  1636. What is the most likely cause of the problem?
  1637. > Wrong print driver
  1638.  
  1639. * A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picked up the output only the top half of each page was printed and the bottom half was blank.
  1640.  
  1641. Which of the following will most likely rectify this issue?
  1642. > Install additional memory in the printer
  1643.  
  1644. * Oliver, a user in your company, is using an inkjet printer. After using the printer for several months, Oliver has noticed that streaks are beginning to appear on his printed pages. Oliver has asked you to fix this issue.
  1645.  
  1646. Which of the following is most likely causing Oliver's printer to malfunction?
  1647. > The printer's heads are out of position and need to be aligned
  1648.  
  1649. * Hannah has been working for your company for several years. Recently, she moved to a new department, which is located on a different floor. After the move, Hannah in-forms you that when she tries to print a Microsoft Word document (the same program she has always used), the printer on her new floor prints page after page of seemingly random characters.
  1650.  
  1651. Which of the following is the most likely cause of Hannah's print problems?
  1652. > The wrong print driver has been selected
  1653.  
  1654. * One of the employees in your company calls and complains that text printed on the laser printer smudges easily and is staining hands and clothes.
  1655.  
  1656. Which of the following, if adjust or replaced, would BEST fix the printer?
  1657. > Fuser unit
  1658.  
  1659. * While changing the toner cartridge in your laser printer, you accidentally spill toner in and around the printer.
  1660.  
  1661. Which of the following is the best method for cleaning up spilled toner?
  1662. > Use an anti-static microfiltering vaccuum
  1663.  
  1664. * A manufacturing company has customized a computer application that supervisors will use to track line worker efficiency. Supervisors will interact with the application while walking within and between work areas and will also use the laptop while sitting at their desks.
  1665.  
  1666. Which of the following laptop features would best minimize the awkward movement of carrying a bulky laptop with a hinged display while providing the flexibility to use the device as a desk?
  1667. > A rotating or removable screen
  1668.  
  1669. * A sales person typically carries a laptop computer to several off-site customer meetings each day, but needs the flexibility to quickly attach other peripherals and chagne the laptop battery while at their office desk.
  1670.  
  1671. Which of the following laptop features would best meet these requirements?
  1672. > A laptop docking station
  1673.  
  1674. * A user wants to use a laptop to display a presentation on a large TV monitor that has an HDMI connection.
  1675.  
  1676. Which of the following laptop ports or connections can be used to add the display device? (Select TWO).
  1677. > Displayporty using a displayport-to-hdmi cable
  1678. > USB port using a USB-to-HDMI adapter
  1679.  
  1680. * Match each notebook FN key icon labels on the left to the corresponding key on the right
  1681. > Touchpad (on/off)
  1682. > Screen orientation
  1683. > Wireless (on/off)
  1684. > Bluetooth (on/off)
  1685. > Dual displays
  1686. > Play/Pause media
  1687.  
  1688. * When a presenter at a conference connects a laptop to a projector, the projector mirrors the laptop's display. The presenter would like it to extend the laptop's desktop instead.
  1689.  
  1690. Which of the following options is the quickest way to make the change?
  1691. > Toggle the dual display function key on the laptop
  1692.  
  1693. * A user opens a help desk ticket to replace a laptop keyboard. The user reports that the cursor randomly moves when typing using the laptop keyboard, causing the user to make frequent typing corrections. The problem does not occur when the laptop is attached to a docking station and an external keyboard is used. You want to find a more affordable solution than replacing the keyboard.
  1694.  
  1695. Which of the following actions mitigate the problem?
  1696. > Use the special function key to disable the touchpad when the laptop keyboard is used
  1697.  
  1698. * Which of the following are characteristics of the ExpressCard /54 form factor? (Select TWO.)
  1699. > L shape
  1700. > 34mm wide at the connector
  1701.  
  1702. * Your laptop has an ExpressCard /54 slot. Which of the following is true? (Select TWO).
  1703. > You can use an expresscard /34 card or an expresscard /54 card in the laptop
  1704. > Compatible expresscards for the laptop include cards that are rectangular shaped
  1705.  
  1706. * Which of the following input devices uses a stylus?
  1707. > Digitizer
  1708.  
  1709. * Which of the following is an extra button or knob on a laptop keybaord that moves the mouse cursor?
  1710. > Pointing stick
  1711.  
  1712. * A user needs to use her laptop to give a presentation using a video projector. She called asking you how to switch the display to the external port on her laptop.
  1713.  
  1714. What should you tell her?
  1715. > Press and hold the FN key; then press the monitor function key (image of a monitor on it.)
  1716.  
  1717. * Which component lets you use a notebook system as a desktop system by making it possible to connect a normal-sized external mouse, keyboard, monitor, and speakers?
  1718. > Docking station
  1719.  
  1720. * Which of the following is a 172-pin DIMM often used in laptops?
  1721. > MicroDIMM
  1722.  
  1723. * Which feature makes it possible to close some notebook computers and still use the touchscreen?
  1724. > 180 degree rotating touchscreen
  1725.  
  1726. * A technician is tasked with replacing a Wi-Fi antenna in a laptop computer. Which of the following places would the antenna most likely be located?
  1727. > Around the laptop's bezel
  1728.  
  1729. * A technician is tasked with increasing the RAM memory on a laptop by adding a SODIMM module to an empty memory slot.
  1730.  
  1731. Which of the following processes will seat the module in the slot?
  1732. > Align the notch on the long side of the memory module with the rise in the memory slot. Insert the module pins into the slot at a 45-degree angle. Rotate the module by pressing down until the side hold-down clips snap into place
  1733.  
  1734. * A user normally connects a laptop to a company's network using the laptop's internal wireless NIC. The laptop does not have an etehrnet port. The wireless network has failed, and the replacement part will take two days to arrive.
  1735.  
  1736. Which of the following solutions will connect the laptop to the company's wired network?
  1737. > Use a USB-to-RJ45 dongle and connect to a wall jack with an Ethernet cable
  1738.  
  1739. * A technician is tasked with replacing an internal laptop hard drive. Which of the following hard drive standards would be of most concern when selecting a replacement?
  1740. > The hard drive's form factor
  1741.  
  1742. * A user reports that an older laptop is having trouble connecting with newer wireless networks. Which of the following actions should a technician consider as an alternative to replacing the laptop?
  1743. > Replace the internal wireless card
  1744.  
  1745. * After replacing a laptop touchpad, a technician finds that the touchpad does not move the cursor. However, a USB mouse does. Before opening the laptop case to re-check the connections, which of the following actions should the technician perform?
  1746. > Unplug the USB mouse and re-check touchpad movements
  1747.  
  1748. * The integrated mouse, the small monitor, and the compact nature of the keyboard are impeding your work when you use a notebook, but you still need a system that is portable if necessary.
  1749.  
  1750. What is your best option?
  1751. > Buy a docking station for your notebook
  1752.  
  1753. * As an IT technician, you are often asked to work on laptop computers that included internal wireless network cards.
  1754.  
  1755. Which of the following is the most commonly used type of card for these internal wireless adapters?
  1756. > Mini-PCI
  1757.  
  1758. * An internal laptop keyboard is generally connected to the laptop's system board using a
  1759. > Ribbon cable
  1760.  
  1761. * You have a notebook computer with a built-in wireless network card. One day it stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard.
  1762.  
  1763. What can you use to connect to the wireless network? (Select TWO)
  1764. > Insert an expresscard wireless network card
  1765. > Insert a wireless USB network card
  1766.  
  1767. * You need to replace the video card in a laptop. What is the first step?
  1768. > Find a service manual with correct disassembly procedures
  1769.  
  1770. * Which type of interface is typically used for internal wireless networking cards in the laptops?
  1771. > Mini-PCI
  1772.  
  1773. * You need to replace the hard disk in your laptop computer. Which of the following hard drive sizes would you likely choose for the laptop?
  1774. > 2.5"
  1775.  
  1776. * You have removed the bezel from a notebook display that has stopped functioning. You see a DC-to-AC power inverter at the base of the screen.
  1777.  
  1778. Which of the following best describes the type of display you are working with?
  1779. > An LCD display that uses CCFL backlighting
  1780.  
  1781. * You're troubleshooting a malfunctioning notebook computer system. The user has indicated that the LCD screen suddenly became dark and difficult to read while he was downloading a large file through his wireless network card while the system was plugged in at his desk. You've checked the system and determined that the backlight has stopped working.
  1782.  
  1783. Which of the following is the most likely cause? (Select TWO)
  1784. > The cold cathode fluorescent lamp has burned out and needs to be replaced
  1785. > The inverter in the LCD assembly has malfunctioned
  1786.  
  1787. * Which of the following battery types offers the greatest shortage capacity in the smallest amount of space?
  1788. > Lithium ion (LIB)
  1789.  
  1790. * Which of the following battery types has the greatest need to be completely drained before being recharged?
  1791. > Nickel cadmium (NiCad)
  1792.  
  1793. * From your laptop, you have been working on a large project that has required you to open a lot of items (programs, files, etc.). It is time to leave the office and make the two-hour journey home. You will be working on this project a bit more when you arrive at home. Your computer's battery is failing and only has a very short life span (about one hour) before your computer loses power. When you arrive home and open the lid of your laptop, nothing happens. After plugging in your computer and powering it on, you find that all of your programs and files have been closed. To troubleshoot this, you open control panel and navigate to the settings that control what your computer will do when the laptop lid is closed.
  1794.  
  1795. Which of the following power settings must you choose to prevent the same problem from happening in the future?
  1796. > When I close the lid: hibernate
  1797.  
  1798. * You want to configure Power Plans on your Windows 10 laptop computer. Which of the following can do this? (Select TWO)
  1799. > In the notification area, double click the battery icon. Click power options.
  1800. > Go to settings > System > Power and sleep
  1801.  
  1802. * Which ACPI power state retains the contents in RAM, but turns all other components off?
  1803. > Suspend
  1804.  
  1805. * You want to use hibernation on your windows notebook. What does it need to have?
  1806. > Enough free hard drive space
  1807.  
  1808. * You have just purchased a used laptop and you want to configure it to hibernate when you press the power button. You edit the Power Options settings and enable hibernation, then you configure the power button to trigger hibernation. Everything works find for several weeks. However, one day you press the power button, the laptop does not hibernate.
  1809.  
  1810. Which of the following will best resolve this issue?
  1811. > Free up disk space
  1812.  
  1813. * A technician is tasked with repairing a laptop keyboard with sticking keys. Which of the following actions should the technician perform before replacing the keyboard?
  1814. > Spray repressed air between the keys
  1815.  
  1816. * Recently, your laptop won't power on, and the battery is not charging. You suspect the block on the power cord (also known as a brick) no longer works.
  1817.  
  1818. Which tool will help you troubleshoot this problem?
  1819. > Multimeter
  1820.  
  1821. * A user complains that his notebook display has started to go dim intermittently. You suspect the backlight might need to be replaced, but you want to verify that the backlight is failing before you replace it.
  1822.  
  1823. Which of the following would be best to check before replacing the backlight?
  1824. > Make sure that the dimming isn't being caused by a power saving method that has been configured to conserve notebook power
  1825.  
  1826. * Vera has brought her notebook computer to you for repair. After listening to her describe it's symptoms, you hypothesize that the notebook may have been a malfunctioning keyboard.
  1827.  
  1828. Which of the following steps can you take to BEST determine whether the keyboard needs to be replaced? (Select TWO).
  1829. > Check for special keyboard features that could be enabled that may cause some keys to perform alternate tasks
  1830. > Connect an external keyboard
  1831.  
  1832. * A user hibernates a laptop after giving a video presentation. Now, when it resumes, the display flickers for a moment, but remains blank. A technician suspects a bad graphics processing unit. (GPU).
  1833.  
  1834. Which of the following troubleshooting steps should be completed? (Select TWO).
  1835. > Connect an external display device
  1836. > Toggle the dual display function key
  1837.  
  1838. * A technician is servicing a laptop that works properly when the power adapter is plugged in. Event hough the battery icon shows that the battery is fully charged, when the laptop is unplugged, the laptop immediately shuts down.
  1839.  
  1840. Which of the following actions should the technician perform?
  1841. > Replace the laptop battery
  1842.  
  1843. * A user calls the help desk stating that the touchpad on a laptop does not work. Which of the following actions would best help the technician diagnose the problem?
  1844. > Toggle the touchpad function key
  1845.  
  1846. * A technician is assisting a user with rebooting a frozen laptop that does not respond to keystrokes or mouse clicks. Which of the following is the most simple way to power down the laptop?
  1847. > Hold down the power button for several seconds
  1848.  
  1849. * A technician is replacing a hard drive in a laptop. Which of the following is the first action the technician should perform before opening the case?
  1850. > Review the laptop manufacturer's documentation
  1851.  
  1852. * After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration and he knows it to be correct because it was working yesterday.
  1853.  
  1854. What should you do first?
  1855. > Have him verify that the wireless card's hardware switch is in the on position.
  1856.  
  1857. * You have just purchased a new laptop with built-in 802.11 wireless and Bluetooth capabilities. WHen you boot into Windows, you do not see a Bluetooth adapter listed in device manager.
  1858.  
  1859. Which of the following would be best to perform first?
  1860. > Enable Bluetooth in the BIOS/UEFI configuration
  1861.  
  1862. * In preparation to use your laptop on the airplane as you travel to a conference, you disconnected the USB mouse. The cursor drifts consistently to the left side of the screen while using the built-in trackpad and mouse buttons.
  1863.  
  1864. Which of the following actions would most likely stop the mouse from drifting?
  1865. > Access the BIOS/UEFI configuration and disable the USB printer option
  1866.  
  1867. * You're troubleshooting a notebook system that uses a digitizer pad and stylus for user input. The user has complained that the digitizer pad registers stylus registers taps about one inch to the right of where the taps actually occur.
  1868.  
  1869. Which of the following actions would most likely fix this issue?
  1870. > Recalibrate the digitizer pad
  1871.  
  1872. * A user is trying to log into windows on her notebook computer. She enters the correct password for her user account, but the system won't let her authenticate, claiming the wrong password has been entered.
  1873.  
  1874. Which of the following is most likely causing the problem?
  1875. > She has turned num lock on, causing the keyboard to register numbers instead of letters.
  1876.  
  1877. * You are troubleshooting a malfunctioning laptop computer. Nothing appears on the LED display when the system is powered on.
  1878.  
  1879. Which of the following is the best step to try first?
  1880. > Plug in an external monitor
  1881.  
  1882. * The human resources department wants to give gifts away at the company's summer party. They would like to have an assortment of fitness tracker wristbands, smartwatches, smart glasses, and virtual reality headsets. They have been trying to locate these on the internet, but have been unsuccessful.
  1883.  
  1884. Which of the following types of mobile devices should you tell them to search for?
  1885. > Wearble devices
  1886.  
  1887. * Which component withina tablet device measures acceleration horizontally and vertically at the same time?
  1888. > Gyroscope
  1889.  
  1890. * You are currently managing a few apple iPad devices that run the iOS operating system. Which of the following BEST describes the architecture used by this device?
  1891. > ARM
  1892.  
  1893. * Which features allows a tablet to recognize multiple finger touches at the same time?
  1894. > Multi-touch
  1895.  
  1896. * Match the mobile operating systems on the left with the description on the right:
  1897.  
  1898. - Closed source and second most popular mobile device operating system
  1899. > iOS
  1900. - Device manufacturers are countless
  1901. > Android
  1902. - Open source and most popular mobile device operating system
  1903. > Android
  1904. - Device manufacturers include Microsoft, Samsung, and HTC
  1905. > Windows
  1906. - Devices solely designed and developed by Apple
  1907. > iOS
  1908. - Closed source and third most popular mobile device operating system
  1909. > Windows
  1910.  
  1911. * When a user rotates a mobile device, the operating system changes the screen orientation so that the display remains upright to the user.
  1912.  
  1913. Which of the following technologies is used to detect thid device movement? (Select TWO).
  1914. > Gyroscope
  1915. > Accelerometer
  1916.  
  1917. * Drivers for a small trucking company rely on a smartphone navigation application. When the smartphone loses internet connectivity, the maps don't update properly. Also, the company pays extra for a premium data service plan to support the application.
  1918.  
  1919. Which of the following mobile devices could replace the smartphone navigation application, could provide map converage when internet connectivity is lost, and not require a data plan?
  1920. > A GPS-enabled personal navigation device
  1921.  
  1922. * A landscaping company's employees receive payment for their services using a credit card reader that physically attaches to an Apple mobile device.
  1923.  
  1924. Which of the following connection types is being used?
  1925. > Lightning
  1926.  
  1927. * While traveling in a car, a user who has an unlimited data plan on a smartphone opens a wireless connection to share the internet with other passengers.
  1928.  
  1929. Which of the following connection types is most likely being used?
  1930. > Hotspot
  1931.  
  1932. * A technician is tasked with configuring a mobile device to connect securely to the company network when the device is being used at off-site locations where only internet connectivity is available.
  1933.  
  1934. Which of the following should the technician configure?
  1935. > VPN
  1936.  
  1937. * You have recently issued new mobile phones to the sales team in your company. Each phone has the ability to store and transmit encrypted information for such things such as making payments at a checkout counter.
  1938.  
  1939. Which of the following technologies is being used in these phones?
  1940. > NFC chips
  1941.  
  1942. * Mobile devices can connect to the internet and other devices using a variety of connection types.
  1943.  
  1944. - A physical location where you can obtain wireless internet access using a WLAN
  1945. > Hotspot
  1946. - A connector used to emulate cryptographic smart card functionalities
  1947. > NFC
  1948. - Provides mobile devices with access to network resources and software applications on their home network when they connect using other wireless or wired networks
  1949. > Mobile VPN
  1950. - Allows you to share the internet connection of a phone with a laptop
  1951. >Tethering
  1952. - A wireless technology standard for exchanging data over short distances
  1953. > Bluetooth
  1954.  
  1955. * You have just purchased an iPad tablet device. You want to synchronize your photos, music, email, and contacts from your windows 10 PC to the device.
  1956.  
  1957. How can you connect the device to the PC? (Select two. Each option is a complete solution.)
  1958. > USB cable
  1959. > Wi-Fi wireless connection
  1960.  
  1961. * You have subscibed to a cloud-based service to synchronize data between your mobile deviec and your PC. Before allowing the data to be synchronized, this service uses a process where the cloud service and the client on the mobile device verify each other's security certificates.
  1962.  
  1963. What is this process called?
  1964. > Mutual authentication
  1965.  
  1966. * A company is considering providing smartphones to their employees and is investigating the interaction of the phones with iTunes, iCloud, Google Drive, Dropbox, and OneDrive.
  1967.  
  1968. Which of the following data synchronization methods is being considered?
  1969. > Synchronization to the cloud
  1970.  
  1971. * A technician is tasked to add a valid certificate to a mobile device so that the encrypted emails can be opened. Which of the following email protocols is being used?
  1972. > S/MIME
  1973.  
  1974. * You currently use the exchange email client on your desktop PC. You use it to connect to an email server provided by a service provider using the IMAP and SMTP protocols. You recently purchased an iPad, and you want to configure its Mail app to connect to your email server.
  1975.  
  1976. Which of the following BEST describes whether this task can be accomplished?
  1977. > You can configure the Mail app on an iPad to connect to an email server using the IMAP and SMTP protocols.
  1978.  
  1979. * Which of the following protocols can be enabled so email is encrypted on a mobile device?
  1980. > SSL
  1981.  
  1982. * You use productivity apps on your iPad tablet device while traveling between client sites. You're concerned that you may lose your iPad while on the road and want to protect the data stored on it from being compromised. Currently, your iPad uses a 4-digit PIN number for a passcode. You also want all data on the device to be erased if the wrong passcode is entered more than 10 consecutive times.
  1983.  
  1984. What should you do? (Select TWO. Each option is part of the complete solution.)
  1985. > Disable the simple passcode option
  1986. > Enable the Erase Data option
  1987.  
  1988. * Which of the following are the BEST steps you can take to avoid having your mobile device exploited by a hacker or infected by a virus? (Select TWO).
  1989. > Keep the operating system up to date
  1990. > Lock the screen with some form of authentication
  1991.  
  1992. * Which of the following will improve the security of sensitive information on your device if it is lost or stolen? (Select THREE.)
  1993. > A screen lock
  1994. > Remote wipe
  1995. > Locator application
  1996.  
  1997. * Applications for mobile devices fall into two categories. Some have been reviewed, approved, and signed with a certificate by the app service, and some have not.
  1998.  
  1999. Which category do apps fall under if they have been signed with a certificate?
  2000. > Trusted
  2001. What category do apps fall under if they have not been reviewed, approved, and signed with a certificate?
  2002. > Untrusted
  2003.  
  2004. * You have an executive user who keeps sensitive information about the company on a company-owned mobile device. You want to be prepared to keep company information secure if he loses this device or if it gets stolen.
  2005.  
  2006. Which of the following solutions should you use? (Select TWO.)
  2007. > Mobile device management software that performs full device encryption
  2008. > Mobile device management software that performs remote wipes
  2009.  
  2010. * Which type of authentication would require a user fingerprint or facial recognition for a user to get past the screen lock on a mobile device and gain access to the device?
  2011. > Biometric
  2012.  
  2013. * After entering a user ID and password, an online banking user must enter a PIN that was sent as a text message to the user's mobile phone.
  2014.  
  2015. Which of the following digital security methods is being used?
  2016. > Multifactor authentication
  2017.  
  2018. * A user is choosing a method to secure a mobile device. Which of the following types of screen locks is LEAST secure?
  2019. > swipe lock
  2020.  
  2021. * A mobile device has poor performance and is slow to respond to touch inputs. After troubleshooting, a technician decides to perform a factory reset.
  2022.  
  2023. Which of the following actions should a technician take before doing so?
  2024. > Back up all data to an attached computer or a could backup service
  2025.  
  2026. * A user has configured his mobile device to unlock using facial recognition. Which of the following methods for securing a mobile device is being used?
  2027. > Biometric authentication
  2028.  
  2029. * A mobile device user is comparing methods for securing his device. Which of the following methods for securing a mobile device can affect the device's performance?
  2030. > Full device encryption
  2031.  
  2032. * A technician is tasked with configuring a user's personal tablet to connect to the corporate network. Which of the following should be performed before configuring access?
  2033. > Check the tablet for unauthorized root access
  2034.  
  2035. * Joe, a user, is walking through a shopping mall. His phone frequently displays a message that additional information is needed to log in.
  2036.  
  2037. Which of the following is the most likely cause of these messages?
  2038. > Unintended Wi-Fi connections
  2039.  
  2040. * A technician suspects that data is being leaked from a tablet. Which of the following is the best to troubleshoot this issue?
  2041. > App scanner
  2042.  
  2043. * A technician suspects that an app on a tablet device may be surreptitiously using the camear without permission.
  2044.  
  2045. Which of the following would be the best way to troubleshoot this issue?
  2046. > Run an anti-malware scan
  2047.  
  2048. * A technician installs a new touch screen on a laptop. Directly touching on an onscreen button doesn't depress or activate the button, but touching near the button does.
  2049.  
  2050. Which of the following actions will correct the misalignment?
  2051. > Calibrate the touchscreen
  2052.  
  2053. * A technician finds that after restoring the operating system on a mobile device, the touch screen operates unpredictably. This happens in both the default orientation or when the screen is rotated.
  2054.  
  2055. Which of the following would best correct this problem?
  2056. > Screen calibration
  2057.  
  2058. * A company executive has just bought a new android mobile device. She wants you to help her make sure it is protected from malware threats.
  2059.  
  2060. What options are available and important to use to protect android devices? (Select TWO.)
  2061. > App reviews and ratings will help you choose an effective anti-virus app
  2062. > Anti-virus apps are available for purchase from Android app stores
  2063.  
  2064. * Why is it important to have your mobile device charger plugged in while it is receiving an operating system upgrade?
  2065. > If the battery dies during the update, the operating system could become corrupted.
  2066.  
  2067. * What is the surest way to prevent the loss of important information on your mobile device if it is lost, stolen, destroyed, or there is a natural disaster?
  2068. > Configure your device to remotely back up important data to the cloud
  2069.  
  2070. * You are updating the operating system on your iPad. Your iPad is connected to your computer and you are using iTunes to install the update.
  2071.  
  2072. Which of the following best describes what would happen to your iPad if you disconnect it before the operating system update is complete?
  2073. > If you disconnect during the update, teh operating system could become corrupted.
  2074.  
  2075. * Your iPad is configured to do remote backups everyday to iCloud. Which conditions are required for the iCloud backup to take place? (Select THREE)
  2076. > The iPad has to have an internet connection
  2077. > The iPad screen has to be locked
  2078. > The iPad has to be plugged into a power source
  2079.  
  2080. * A technician is assiting Ann, who reports that the display on her company-issued smartphone is too dim to read in a dark room, even after she adjusts tht brightness setting.
  2081.  
  2082. Which of the following actions should the technician perform first? (Choost TWO)
  2083. > Adjust the adaptive or automatic brightness control
  2084. > Adjust the battery saver setting
  2085.  
  2086. * Joe, a frequent visitor to a branch office, attempts to connect his tablet to the office wireless network, but is unable to connect to the internet, even though he has verified that the SSID and password are correct. Joe attempts to connect to a coworkers hotspot, but is still unable to connect to the internet.
  2087.  
  2088. Which of the following is the most likely cause of the problem?
  2089. > Airplane mode has been set up on the tablet
  2090.  
  2091. * Travis, a long-haul truck driver, reports that when driving on remote highways, his smartphone battery drains faster tha normal, and his phone calls often cut out.
  2092.  
  2093. Which of the following is the most likely reason for the fast battery drain?
  2094. > Signal drop or weak signal
  2095.  
  2096. * Joe has been issued a company-owned tablet. He finds that the performance decreases after a few hours of use. After he power-cycles the tablet, performance returns, but the tablet begins to slow again after an hour of use.
  2097.  
  2098. Which of the followins is the best action to troubleshoot the problem?
  2099. > Check the number apps that are running
  2100.  
  2101. * For the past few days, a mobile phone has stopped functioning and will not respond to touchscreen input. A soft reset no longer returns functionality.
  2102.  
  2103. Which of the following is the best step the user can take to fix this problem?
  2104. > Reset to factory default
  2105.  
  2106. * After a user checks the volume settings and makes sure its not muted, sound still isn't coming from the internal speaker on a tablet device.
  2107.  
  2108. Which of the following is most likely the reason?
  2109. > The audio output is being directed to a Bluetooth speaker
  2110.  
  2111. * A technician is troubleshooting a company cell phone that is overheating. Which of the following is the first action the technician should perform?
  2112. > Determine whether the battery is warped or swollen
  2113. [CHAPTER 8]
  2114.  
  2115. [CHAPTER 9]
  2116. * A manufacturing company has customized a computer application that supervisor to track line worker efficiency. Supervisors will interact with the application within and between work areas and will also use the laptop while sitting at their
  2117.  
  2118. Which of the following laptop features would BEST minimize the awkward move carrying a bulky laptop with a hinged display providing the flexibility to use device at a desk?
  2119. > A rotating or removable screen
  2120.  
  2121. * A sales person typically carries a laptop computer to several offsite customer me each day, but needs the flexibilty to quickly attach other peripherals and charge the battery while at their office desk.
  2122.  
  2123. Which of the following laptop features would BEST meet these requirements?
  2124. > A laptop docking station
  2125.  
  2126. * A user wants to use a laptop to display a presentation on a large TV monitor that has an HDMI connection.
  2127.  
  2128. Which of the following laptop ports or connections can be used to add this display device?
  2129. > DisplayPort using a DisplayPort-to-HDMI cable
  2130. > USB port using a USB-to-HDMI adapter
  2131.  
  2132. * When a presenter at a conference connects a laptop to a projector, the projector mirrors the laptop's display. The presenter would like it to extend the laptop's desktop instead.
  2133.  
  2134. Which of the following options is the quickest way to make the change?
  2135. > Toggle the dual display function key on the laptop
  2136.  
  2137. * A user opens a help desk ticket to replace a laptop keyboard. The user reports the cursor randomly moves when typing using the laptop keyboard, causing the user frequent typing corrections. The problem does not occur when the laptop is attached to a docking station and an external keyboard is used. You want to find a more affordable solution than replacing the keyboard.
  2138.  
  2139. Which of the following actions would mitigate the problem?
  2140. > Use the special function key to disable the touchpad when the laptop keyboard is used
  2141.  
  2142. * Which of the following are characteristics of the ExpressCard /54 form factor?
  2143. > L shape
  2144. > 34mm wide at the connector
  2145.  
  2146. * You laptop has an ExpressCard /54 slot. Which of the following is true? (Select TWO)
  2147. > YOu can use an ExpressCard /34 card or an ExpressCard /54 in the laptop
  2148. > Compatible ExpressCards for the laptop include cards that are rectangular shaped
  2149.  
  2150. * Which of the following input devices uses a stylus?
  2151. > Digitizer
  2152.  
  2153. * Which of the following is an extra button or knob on a laptop that moves the mouse cursor?
  2154. > Pointing Stick
  2155.  
  2156. * A user needs to use her laptop to give a presentation using a video projector. She is asking you how to switch the display to the external monitor port on her laptop.
  2157.  
  2158. What should you tell her?
  2159. > Press and hold the Fn key; then press the monitor function key (image of a monitor on it)
  2160.  
  2161. * Which component lets you use a notebook system as a desktop system by making it possible to connect a normal-sized external mouse, keyboard, monitor, and speakers?
  2162. > Docking station
  2163.  
  2164. * Which of the following is a 172-pin DIMM often used in laptops?
  2165. > MicroDIMM
  2166.  
  2167. * Which feature makes it possible to close some notebook computers and still use the touchscreen?
  2168. > 180 degree rotating touchscreen
  2169.  
  2170. * A technician is tasked with replacing a Wi-Fi antenna in a laptop computer. Which of the following places would the antenna most likely be located?
  2171. > Around the laptop's bezel
  2172.  
  2173. * A technician is tasked with increasing the RAM memory on a laptop by adding a SODIMM module to an empty memory slot.
  2174.  
  2175. Which of the following processes will seat the module in the slot?
  2176. > Align the notch on the long side of the memory module with the rise in the memory slot. Insert the module pins into the slot at a 45-degree angle. Rotate the module by pressing down until the slide hold-down clips snap into place
  2177.  
  2178. * A user normally connects a laptop to a company's network using the laptop's internal wireless NIC. The laptop does not have an Ethernet port. The wireless network and the replacement part will take two days to arrive.
  2179.  
  2180. Which of the following solutions will connect the laptop to the company's wired network?
  2181. > Use a USB-to-RJ45 dongle and connect to a wall jack with an ethernet cable
  2182.  
  2183. * A technician is tasked with replacing an internal hard drive. Which of the following hard drive standards would be of most concern when selecting a replacement?
  2184. > The hard drive's form factor
  2185.  
  2186. * A user reports that an older laptop is having trouble connecting with newer wireless networks. Which of the following actions should a technician consider as an alternative to replacing the laptop?
  2187. > Replace the internal wireless card
  2188.  
  2189. * After replacing a laptop touchpad, a technician finds that the touchpad does not move the cursor. However, a USB mouse does.
  2190.  
  2191. Before opening the laptop case to recheck the connection, which of the following should the technician perform?
  2192. > Unplug the USB mouse and recheck touchpad movements
  2193.  
  2194. * The integrated mouse, the small monitor, and the compact nature of the keyboard are impeding your work when you use a notebook, but you still need a system that is portable if necessary.
  2195.  
  2196. What is your best option?
  2197. > Buy a docking station for your notebook
  2198.  
  2199. * As an IT technician, you are often asked to work on laptop computers that include wireless network cards.
  2200.  
  2201. Which of the following is the most commonly used type of card for these internal wireless adapters?
  2202. > Mini-PCI
  2203.  
  2204. * An internal laptop keyboard is generally connected to the laptop's system board using a:
  2205. > Ribbon cable
  2206.  
  2207. * You have a notebook computer with a built-in wireless network card. One day, it stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard.
  2208.  
  2209. What can you use to connect to the wireless network? (Select TWO.)
  2210. > Insert an ExpressCard wireless network card
  2211. > Insert a wireless USB network card
  2212.  
  2213. * You need to replace the video card in a laptop. What is the first step?
  2214. > Find a service manual with correct disassembly procedures
  2215.  
  2216. * Which type of interface is typically used for internal wireless networking cards in the laptops?
  2217. > Mini-PCI
  2218.  
  2219. * You need to replace the hard disk in your laptop computer. Which of these hard drive sizes would you likely choose for the laptop?
  2220. > 2.5"
  2221.  
  2222. * You have removed the bezel from a notebook display that has stopped functioning. You see a DC-to-AC power inverter at the base of the screen.
  2223.  
  2224. Which of the following BEST describes the type of display you are working with?
  2225. > An LCD display that uses CCFL backlighting
  2226.  
  2227. * You're troubleshooting a malfunctioning notebook computer system. The user has indicated that the LCD screen suddenly became dark and difficult to read while he was downloading a large file through his wireless network card while the system was plugged in at his desk. You've checked the system and determined that the backlight has stopped working.
  2228.  
  2229. Which of the following is the MOST likely cause? (Select TWO).
  2230. > The inverter in the LCD assembly has malfunctioned
  2231. > The cold cathode fluorescent lamp has burned out and needs to be replaced
  2232.  
  2233. * A technician installs a new touch screen on a laptop. Directly touching on an onscreen button doesn't depress or activate the button, but touching near the button does.
  2234.  
  2235. Which of the following actions will correct the misalignment?
  2236. > Calibrate the touchscreen
  2237.  
  2238. * A technician finds that after restoring the operating system on a mobile device, the touchscreen operates unpredictably. This happens in both the default orientation or when the screen is rotated.
  2239.  
  2240. Which of the following would BEST correct the problem?
  2241. > Screen calibration
  2242.  
  2243. * A company executive has just bought a new Android mobile device. She wants you to help her make sure that it is protected from malware threats.
  2244.  
  2245. What options are available and important to use to protect Android devices? (Select TWO.)
  2246. > Anti-virus apps are available for purchase from android app stores
  2247. > App reviews and ratings will help you choose an effective anti-virus app
  2248.  
  2249. * Why is it important to have your mobile device charger plugged in while it is receiving an operating system update?
  2250. > If the battery dies during the update, the operating system could become corrupted
  2251.  
  2252. * What is the surest way to prevent the loss of important information on your mobile device if it is lost, stolen, destroyed, or there is a natural disaster?
  2253. > Configure your device to remotely back up important data to the cloud
  2254.  
  2255. * You are updating the operating system on your iPad. Your iPad is connected to your computer and you are using iTunes to install the update.
  2256.  
  2257. Which of the following BEST describes what would happen to your iPad if you disconnect it before the operating system update is complete?
  2258. > If you disconnect during the update, the operating system could become corrupted
  2259.  
  2260. * Your iPad is configured to do remote backups everyday to iCloud. What conditions are required for the iCloud backup to take place? (Select THREE)
  2261. > The iPad has to have an internet connection
  2262. > The iPad has to be plugged into a power source
  2263. > The iPad screen has to be locked
  2264.  
  2265. * A technician is assisting Ann, who reports that the display on her company issused smartphone is too dim to read in a dark room, even after she adjusts the brightness setting.
  2266.  
  2267. Which of the following actions should the technician perform FIRST? (Select TWO)
  2268. > Adjust the battery saver setting
  2269. > Adjust the adapative or automatic brightness control
  2270.  
  2271. * Joe, a frequent visitor to a branch office, attempts to connect his tablet to the office wireless network, but is unable to connect to the internet, even though he has verified that the SSID and password are correct. Joe attempts to connect to a coworker's hotspot, but is still unable to connect to the internet.
  2272.  
  2273. Which of the following is the MOST likely cause of this issue?
  2274. > Airplane mode has been set on the tablet
  2275.  
  2276. * Travis, a longhaul truck driver, reports that when driving on remote highways, his smartphone battery drains faster than normal, and his phone calls often cut out.
  2277.  
  2278. Which of the following is the MOST likely reason for the fast battery drain?
  2279. > Signal drop or weak signal
  2280.  
  2281. * Joe has been issued a company owned tablet. He finds that the performance decreases after a few hours of use. After he powercycles the tablet, performance returns, but the tablet begins to slow again after an hour of use.
  2282.  
  2283. Which of the following is the BEST action to troubleshoot the problem?
  2284. > Check the number of apps that are running
  2285.  
  2286. * For the past few days, a mobile phone has stopped functioning and will not respond to touchscreen input. A soft reset no longer returns functionality.
  2287.  
  2288. Which of the following is the BEST step the user can take to fix this problem?
  2289. > Reset to factory default
  2290.  
  2291. * After a user checks the volume settings and makes sure it's not muted, sound still isn't coming from the internal speaker on a tablet device.
  2292.  
  2293. Which of the following is MOST likely the reason?
  2294. > The audio output is being directed to a Bluetooth speaker
  2295.  
  2296. * A technician is troubleshooting a company cell phone that is overheating. Which of the following is the first action the technician should perform?
  2297. > Determine whether the battery is warped or swollen
  2298.  
  2299. * Which of the following battery types offers the greatest storage capacity in the smallest amount of space?
  2300. > Lithium ion (LIB)
  2301.  
  2302. * Which of the following battery types has the greatest need to be completely drained before being recharged?
  2303. > Nickel cadmium (NiCad)
  2304.  
  2305. * From your laptop, you have been working on a large project that has required you to open a lot of items (programs, files, etc). It is time to leave the office and make the two hour journey home. You will be working on this project a bit more when you arrive at home. Your computer's battery is failing and only has a very short life span (about one hour) before your computer loses power. When you arrive home and open the lid of your laptop, nothing happens. After plugging in your computer and powering it on, you find that all of your programs and files have been closed. To troubleshoot this, you open Control Panel and navigate to the settings that control what your computer will do when the laptop lid is closed.
  2306.  
  2307. Which of the following power settings MUST you choose to prevent the same problem in the future?
  2308. > Which I close the lid: Hibernate
  2309.  
  2310. * You want to configure Power Plans on your Windows 7 laptop computer. Which of the following can do this? (Select TWO)
  2311. > Go to settings > System > Power & Sleep
  2312. > In the notification area, double-click the battery icon. Click Power Options.
  2313.  
  2314. * Which ACPI power state retains the contents in RAM, but turns all other components off?
  2315. > Suspend
  2316.  
  2317. * You want to use Hibernation on your Windows notebook. What does it need to have?
  2318. > Enough free hard drive space
  2319.  
  2320. * You have just purchased a used laptop, and you want to configure it to hibernate when you press the power button. You edit the Power Options settings and enable hibernation, then you conigure the power button to trigger hibernation. Everything works fine for several weeks. However, one day when you press the power button, the laptop does not hibernate.
  2321.  
  2322. Which of the following will BEST resolve this issue?
  2323. > Free up disk space
  2324.  
  2325. * A technician is tasked with repairing a laptop with sticking keys. Which of the following actions should the technician perform before replacing the keybaord?
  2326. > Spray compressed air between the keys
  2327.  
  2328. * Recently, your laptop won't power on, and the battery is not charging. You suspect the block on the power cord (also known as a brick) no longer works.
  2329.  
  2330. Which tool wil help you troubleshoot this problem?
  2331. > Multimeter
  2332.  
  2333. * A user complains that his notebook display has started to go dim intermittently. You suspect the backlight might need to be replaced, but you want to verify that the backlight is failing before you replace it.
  2334.  
  2335. Which of the following would be BEST to check before replacing the backlight?
  2336. > Make sure that the dimming isn't being caused by a power saving method that has been configured to conserve notebook power
  2337.  
  2338. * Vera has brought her notebook computer to you for repair. After listening to her describe its symptoms, you hypothesize that the notebook may have a malfunctioning keyboard.
  2339.  
  2340. Which of the following steps can you take to BEST determine whether the keyboard needs to be replaced? (Select TWO)
  2341. > Check for special keyboard features that could be enabled that may cause some keys to perform alternate tasks
  2342. > Connect an external keyboard
  2343.  
  2344. * A user hibernates a laptop after giving a video presentation. Now, when it resumes, the display flickers for a moment, but remains blank. A technician suspects a bad graphics processing unit (GPU).
  2345.  
  2346. Which of the following troubleshooting steps should be completed? (Select TWO)
  2347. > Toggle the dual display function key
  2348. > Connect an external display device
  2349.  
  2350. * A technician is servicing a laptop that works properly when the power adapter is plugged in. Even though the battery icon shows that the battery is fully charged, when the laptop is unplugged, the laptop immediately shuts down.
  2351.  
  2352. Which of the following actions should the technician perform?
  2353. > Replace the laptop battery
  2354.  
  2355. * A user calls the help desk stating that the touchpad on a laptop does not work. Which of the following actions would BEST help the technician diagnose the problem?
  2356. > Toggle the trouchpad function key
  2357.  
  2358. * A technician is assisting a user with rebooting a frozen laptop that does not respond to keystrokes or mouse clicks.
  2359.  
  2360. Which of the following is the SIMPLEST way to power down the laptop?
  2361. > Hold down the power button for several seconds
  2362.  
  2363. * A technician is replacing a hard drive in a laptop. Which of the following is the FIRST action the technician should perform before opening the laptop case?
  2364. > Review the laptop manufacturer's documentation
  2365.  
  2366. * After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration, and he knows it to be correct because it was working yesterday.
  2367.  
  2368. What should you do first?
  2369. > Have him verify that the wireless card's hardware switch is in the On position
  2370.  
  2371. * You have just purchased a new laptop with built-in 802.11 wireless and Bluetooth capabilities. When you boot into Windows, you do not see a Blueooth adapter listed in Device Manager.
  2372.  
  2373. Which of the following would be BEST to perform first?
  2374. > Enable Bluetooth in the BIOS/UEFI configuration
  2375.  
  2376. * In preparation to use your laptop on the airplane as you travel to a conference, you disconnected the USB mouse. The cursor drifts consistently to the left side of the screen while using the built-in trackpad and mouse buttons.
  2377.  
  2378. Which of the following actions would MOST likely stop the mouse from drifting?
  2379. > Access the BIOS/UEFI configuration and disable the USB pointer option
  2380.  
  2381. * You're troubleshooting a notebook system that uses a digitizer pad and stylus for user input. The user has complained that the digitizer pad registers stylus registers taps about one inch to the right of where the taps actually occur.
  2382.  
  2383. Which of the following actions would MOST likely fix this issue?
  2384. > Recalibrate the digitizer pad
  2385.  
  2386. * A user is trying to log into Windows on her notebook computer. She enters the correct password for her user account, but the system won't let her authenticate, claiming the wrong password has been entered.
  2387.  
  2388. Which of the following is MOST likely causing this problem?
  2389. > She has turned Num Lock on, causing the keyboard to register numbers instead of letters
  2390.  
  2391. * You are troubleshooting a malfunctioning laptop computer. Nothing appears on the LED display when the system is powered on.
  2392.  
  2393. Which of the following is the BEST step to try first?
  2394. > Plug in an external monitor
  2395.  
  2396. * The human resources department wants to give gifts away at the company's summer party. They would like to have an assortment of fitness tracker wristbands, smartwatches, smart glasses, and virtual reality headsets. They have been trying to locate these on the internet, but have been unsuccessful.
  2397.  
  2398. Which of the following types of mobile devices should you tell them to search for?
  2399. > Wearable devices
  2400.  
  2401. * Which component within a tablet device measures acceleration horizontally and vertically at the same time?
  2402. > Gyroscope
  2403.  
  2404. * You are currently managing a few Apple iPad devices that run the iOS operating system. Which of the following BEST describes the architecture used by this device?
  2405. > ARM
  2406.  
  2407. * Which feature allows a tablet to recognize multiple finger touches at the same time?
  2408. > Multitouch
  2409.  
  2410. * Closed source and second most popular mobile device operating system
  2411. > iOS
  2412.  
  2413. * Device manufacturers are countless
  2414. > Android
  2415.  
  2416. * Open source and most popular mobile device operating system
  2417. > Android
  2418.  
  2419. * Device manufacturers include Microsoft, Samsung, and HTC.
  2420. > Windows
  2421.  
  2422. * Devices solely designed and developed by Apple
  2423. > iOS
  2424.  
  2425. * Closed source and third most popular mobile device operating system
  2426. > Windows
  2427.  
  2428. * When a user rotates a mobile device, the operating system changes the screen orientation so that the display remains upright to the user.
  2429.  
  2430. Which of the following technologies is used to detect this device movement? (Select TWO)
  2431. > Accelerometer
  2432. > Gyroscope
  2433.  
  2434. * Drivers for a small trucking company rely on a smartphone navigation application. When the smartphone loses internet connectivity, the maps don't update properly. Also, the company pays extra for a premium data service plan to support the application.
  2435.  
  2436. Which of the following mobile devices could replace the smartphone navigation application, could provide map coverage when internet connectivity is lost, and does not require a data plan?
  2437. > A GPS-enabled personal navigation device
  2438.  
  2439. * A landscaping company's employees receive payment for their services using a credit card reader that physically attaches to an Apple mobile device.
  2440.  
  2441. Which of the following connection types is being used?
  2442. > Lightning
  2443.  
  2444. * While traveling in a car, a user who has an unlimited data plan on a smartphone opens a wireless connection to share the internet with other passengers.
  2445.  
  2446. Which of the following connection types is MOST likely being used?
  2447. > Hotspot
  2448.  
  2449. * A technician is tasked with configuring a mobile device to connect securely to the company network when the device is used at offsite locations where only internet connectivity is available.
  2450.  
  2451. Which of the following should the technician configure?
  2452. > VPN
  2453.  
  2454. * You have recently issued new mobile phones to the sales team in your company. Each phone has the ability to store and transmit encrypted information for such things as making payments at a checkout counter.
  2455.  
  2456. Which of the following technologies is being used in these phones?
  2457. > NFC chips
  2458.  
  2459. * A physical location where you can obtain wireless internet access using a WLAN
  2460. > Hotspot
  2461.  
  2462. * A connector used to emulate cryptographic smart card functionalities
  2463. > NFC
  2464.  
  2465. * Provides mobile devices with access to network resources and software applications on their home network when they connect using other wireless or wired networks.
  2466. > Mobile VPN
  2467.  
  2468. * Allows you to share the internet connection of a phone with a laptop
  2469. > Tethering
  2470.  
  2471. * A wireless technology standard for exchanging data over short distances
  2472. > Bluetooth
  2473.  
  2474. * You just purchased an iPad tablet device. You want to synchronize your photos, music, email, and contacts from your Windows 10 PC to the device.
  2475.  
  2476. How can you connect the device to the PC? (Select TWO) (Each option is a complete solution)
  2477. > USB cable
  2478. > Wi-Fi wireless connection
  2479.  
  2480. * You have subscribed to a cloud-based service to synchronize data between your mobile device and your PC. Before allowing the data to be synchronized, this service uses a process where the cloud service and the client on the mobile device verify each other's security certificates.
  2481.  
  2482. What is this process called?
  2483. > Mutual authentication
  2484.  
  2485. * A company is considering providing smarphones to their employees and is investigating the interaction of the phones with iTunes, iCloud, Google Drive, Dropbox, and OneDrive.
  2486.  
  2487. Which of the following data synchronization methods is being considered?
  2488. > Synchronization to the cloud
  2489.  
  2490. * A technician is tasked to add a valid certificate to a mobile device so that encrypted emails can be opened.
  2491.  
  2492. Which of the following email protocols is being used?
  2493. > S/MIME
  2494.  
  2495. * You currently use the Exchange email client on your desktop PC. You use it to connect to an email server provided by a service provider using the IMAP and SMTP protocols. You recently purchased an iPad, and you want to configure its Mail app to connect to your email server.
  2496.  
  2497. Which of the following BEST describes whether this task can be accomplished?
  2498. > You can configure the Mail app on an iPad to connect to an email server using the IMAP and SMTP protocols
  2499.  
  2500. * Which of the following protocols can be enabled so email is encrypted on a mobile device?
  2501. > SSL
  2502.  
  2503. * You use productivity apps on your iPad tablet device while traveling between client sites. You're converned that you may lose your iPad while on the road and want to protect the data stored on it from being compromised. Currently, your iPad uses a 4-digit PIN number for a passcode. You want to use a more complex alphanumeric passcode. You also want all data on the device to be erased if the wrong passcode is entered more than 10 consecutive times.
  2504.  
  2505. What should you do? (Select TWO) (Each option is part of the complete solution)
  2506. > Enable the Erase Data option
  2507. > Disable the Simple Passcode option
  2508.  
  2509. * Which of the following are the BEST steps you can take to avoid having your mobile device exploited by a hacker or infect by a virus? (Select TWO)
  2510. > Lock the screen with some form of authentication
  2511. > Keep the operating system up to date
  2512.  
  2513. * Which of the following will improve the security of sensitive information on your device if it is lost or stolen? (Select THREE)
  2514. > Remote wipe
  2515. > Locator application
  2516. > A screen lock
  2517.  
  2518. * Applications for mobile devices fall into two categories. Some have been reviewed, approved, and signed with a certificate by the app service, and some have not.
  2519.  
  2520. Which category do apps fall into if they have been signed with a certificate?
  2521. > Trusted
  2522.  
  2523. * Applications for mobile devices fall into two categories. Some have been reviewed, approved, and signed with a certificate by the app service, and some have not.
  2524.  
  2525. What category do apps fall into if they have note been reviewed, approved, and signed with a certificate?
  2526. > Untrusted
  2527.  
  2528. * You have an executive user who keeps sensitive information about the company on a company-owned mobile device. You want to be prepared to keep company information secure if he loses this device or gets it stolen.
  2529.  
  2530. Which of the following solutions should you use? (Select TWO)
  2531. > Mobile device management software that performs remote wipes
  2532. > Mobile device management software that performs full device encryption
  2533.  
  2534. * Which type of authentication would require a user fingerprint or facial recognition for a user to get past the screen lock on a mobile device and gain access to the device?
  2535. > Biometric authentication
  2536.  
  2537. * After entering a user id and password, an online banking user must enter a PIN that was sent as a text message to the user's mobile phone.
  2538.  
  2539. Which of the following digital security methods is being used?
  2540. > Multifactor authentication
  2541.  
  2542. * A user is choosing a method to secure a mobile device. Which fo the following types of screen locks is LEAST secure?
  2543. > Swipe lock
  2544.  
  2545. * A mobile device has poor performance and is slow to respond to screen inputs. After troubleshooting, a technician decides to perform a factory reset.
  2546.  
  2547. Which of the following actions should a technician take before doing so?
  2548. > Back up all data to an attached computer or a cloud backup service
  2549.  
  2550. * A user has configured his mobile device to unlock facial recognition. Which of the following methods for securing a mobile device is being used?
  2551. > Biometic authentication
  2552.  
  2553. * A mobile device user is comparing methods for securing the device. Which of the following methods for securing a mobile device can affect the device's performance?
  2554. > Full device encryption
  2555.  
  2556. * A technician is tasked with configuring a user's personal tablet to connect to the corporate network. Which of the following should be performed before configuring access?
  2557. > Check the tablet for unauthorized root access
  2558.  
  2559. * Joe, a user, is walking through a shopping mall. His phone frequently displays a message that additional information is needed to log in.
  2560.  
  2561. Which of the following is the MOST likely cause of these messages?
  2562. > Unintended Wi-Fi connections
  2563.  
  2564. * A technician suspects that data is being leaked from a tablet. Which of the following is the BEST tool to troubleshoot this issue?
  2565. > App scanner
  2566.  
  2567. * A technician suspects that an app on a tablet device amy be surreptitiously using the camera without permission.
  2568.  
  2569. Which of the following would be the BEST way to troubleshoot this issue?
  2570. > Run an anti-malware scan
  2571.  
  2572. * A user has called to complain that he can't connect to your organization's wireless network from his laptop. You know that the wireless signal is strong in his location.
  2573.  
  2574. What should you do?
  2575. > Check to see if the wireless adapter is switched off
  2576.  
  2577. * Your lobby receptionist uses a laptop computer to complete her day-to-day tasks. You are concerned about the security of her system.
  2578.  
  2579. What should you do?
  2580. > Configure the laptop with a biometric fingerprint scanner
  2581. > Secure the laptop to the desk using a cable lock
  2582.  
  2583. * Laptop memory uses SODIMM and UniDIMM packages with SDRAM and DDR/DDR2/DDR3/DDR4 memory.
  2584.  
  2585. What are these modules sometimes called?
  2586. > MicroDIMMs
  2587.  
  2588. * Which type of interface is most commonly used for internal hard disks in notebook systems?
  2589. > SATA
  2590.  
  2591. * The power cord for the laptop has a block on it (sometimes called a brick). What does this block do?
  2592. > Converts AC power to DC power
  2593.  
  2594. * You have been told to replace the hard drive on a laptop computer that has a drive bay accessible from the outside of the computer.
  2595.  
  2596. Which of the following should you do after powering down the system? (Select TWO)
  2597. > Remove the battery
  2598. > Unplug the AC power
  2599.  
  2600. * You want to upgrade the memory modules in a notebook computer. What are the most common ways to access the memory slots? (Select TWO)
  2601. > Open a panel on the bottom of the notebook
  2602. > Remove the keyboard
  2603.  
  2604. * You're troubleshooting a malfunctioning notebook computer system. The user has indicated that the screen is always dark and difficult to read even while the system is plugged into a wall outlet. You checked the system and determined the backlight isn't working.
  2605.  
  2606. Which of the following could be the cause?
  2607. > The LCD cutoff switch is stuck in the Off position
  2608.  
  2609. * A user in sales cannot get hit laptop to display through a projector. He sees the screen output ont he built-in display, but the video is not being seen on the projector.
  2610.  
  2611. What should you do first?
  2612. > Use the Fn key to redirect display to the external video port
  2613.  
  2614. * Six months ago, you purchased a new laptop. Since then, you have noticed that the battery life has been steadily going down. When it was new, a full charge lasted about 3 hours. Now you are lucky to get 2 hours before the battery charge drops below 5%.
  2615.  
  2616. What shoulds be your first step to correct this problem?
  2617. > Calibrate the battery
  2618.  
  2619. * You recently replaced a malfunctioning video card on your laptop. After reassembling the laptop, everythign works well except for the wireless network connection. The wireless adapter functioned correctly before you replaced the video card.
  2620.  
  2621. What would most likely resolve this problem?
  2622. > Reconnect the antenna connections
  2623.  
  2624. * You're troubleshooting a malfunctioning LED display on a notebook computer system. An external monitor correctly displays the output from the notebook.
  2625.  
  2626. Which of the following could be the cause?
  2627. > Failed backlight
  2628.  
  2629. * A panicked user comes to you at the support desk and asks you to come to his office because his notebook has no power. He's positive that his battery has completely failed because he came in this morning and there is no power at all to his laptop. He left it plugged in on his desk all night, but it will not turn on. He has an important presentation to make in a couple of hours and insists that you bring a replacement battery.
  2630.  
  2631. What troubleshooting steps should you do before replacing the battery? (Select TWO)
  2632. > Make sure the AC cord is securely plugged into both the wall outlet and the power adapter
  2633. > Make sure the DC cord from the power adapter is plugged firmly into the notebook power connector
  2634.  
  2635. * A user recently used her notebook to make a presentation that required her to display her screen from a projector in the conference room. She is now back at her desk, her notebook is still on, but the display is blank.
  2636.  
  2637. What should you do first to try to restore the display?
  2638. > Use the Fn keys to toggle the display output to the laptop monitor
  2639.  
  2640. * If a notebook is exhibiting symptoms that seem to indicate a malfunctioning keyboard, what troubleshooting steps can you take to determine if the keyboard needs to be replaced? (Select TWO)
  2641. > Connect an external keyboard
  2642. > Check for special keyboard functions that could be enabled that may cause some keys to perform alternate tasks
  2643.  
  2644. * If a notebook computer with an intergrated wireless network adapter shows that there is no wireless network connection, what should you check first?
  2645. > Make sure the switch that turns the wireless network card on and off is in the On position
  2646. [CHAPTER 9]
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