Chat
Status: Disconnected
Agent Thomas E: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Thomas E: Okay, what was the notary for exactly?
You: My account was compromised early last year, around March.  I decided to continue playing recently, and sent a notary form to regain my passwords.
You: Today, my character was logged in from another terminal and my password changed, as well as the email address on my Square Enix account
Agent Thomas E: Do you share access to your account with anyone? Because that would not have been done without getting verification of ownership of the account with our ticket system.
You: I do not.
Agent Thomas E: Or if the person was able to log in and do it themselves.
You: I set a secure password using lowercase, capital, and numbers.  I have not shared it with anyone.
You: I'm concerned when my account was compromised before, they may have read the billing info to get my name and such.
Agent Thomas E: Okay, if this is happening again, if you are able to gain access to the account again you may want to consider a security token.
You: I think SE channels were used to compromise the account, how would I go about preventing this or regaining access?L
You: I still have the confirmation code I was sent when I filed my notary form.
Agent Thomas E: As I said, a security token is your best option to increase security.
You: Okay.
You: How do I get access to my account back now, though?
Agent Thomas E: You've verified ownership so I can change the email to something you use if you'd liek.
Agent Thomas E: And then just reset the password.
You: Okay.  The SE account is "", and the email i'd like it on is ""@hotmail.com
Agent Thomas E: Okay
Agent Thomas E: Alright
Agent Thomas E: When you reset the passwords
Agent Thomas E: You should also update your security question and answer.
Agent Thomas E: And get the token registered.
You: I did that before, as well.
You: I'll buy a token as soon as possible though
Agent Thomas E: For someone to get the email changed they would have to know your security question and answer.
You: Okay
Agent Thomas E: Go ahead and do that. If you have any more issues, please let us know.
You: Ok, thank you very much.
Agent Thomas E: No problem. Have a good day.