You: Hello, I am contacting you guys today to ask about my order #(enter your order id)
Admin: Hello! I will be glad to assist you today, may I know your order ID?
You: Yes, one second please. (give them order ID)
Admin: What's the issue with this order?
You: I have never recieved this order yet and even though it says it was delivered, the package is not here.
Admin: Let me look further into this case. One moment please.
You: ......
Admin: Okay, I can see here that the package was dilivered and as you said, you haven't gotten it yet, is this correct?
You: Yes
Admin: Okay, well in this case, I will provide you with a full refund for the item that was purchased, how will you like your refund? Amazon Gift Card or the credit card assigned to your account?
You: (choose from any one)
Admin: Your payment has been refunded, balance will appear within 2-4 hours.
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You can END the chat there.