setup mail on iphone 6 active sync
Chat id: AHZ-755-60432
02:59:39  Your Question: setup mail on iphone 6 active sync
02:59:39  Please wait, an operator will be with you shortly.
03:00:39  Your request is important to us. Please wait and one of our support specialists will be with you shortly.
03:01:02  You are now chatting with Nataly Levus - Domains Support
03:01:20 Nataly Levus Hello Harj, you've contacted Live Support! Please give me a minute to look through the question you asked.
03:01:26 Nataly Levus May I know the domain name in question?
03:02:14 harj londonclearview
03:02:35 Nataly Levus Do I understand you correctly that it is  londonclearview.com?
03:02:51 harj yes
03:03:23 Nataly Levus Thank you for your confirmation. Just a moment, please. I will check your domain name.
03:04:35 Nataly Levus Please let me transfer our chat session to the representative responsible for such issues.
03:04:38 Nataly Levus Attempting to transfer the chat to "Paul Gladkiy"
03:04:50 harj okay
03:04:58 harj also what is the domain name
03:05:04 Paul Gladkiy Hello, I will assist you further
03:05:09 harj i mean server name
03:06:16 harj how do i setup outlook
03:06:33 harj on my mac
03:06:37 harj apple mac
03:07:07 Paul Gladkiy As I understand you would like to set it up on your iPhone? Here is the detailed guide on how you can do it: https://www.namecheap.com/support/knowledgebase/article.aspx/9275/2175/email-account-setup-on-iphone-smtpimappop3


Yes, the subject tells us that the client wants to set the iPhone, however, before the transfer he asked about the MAC, please check everything the client says in order to avoid, confusion.
You know, sometimes it is almost impossible to avoid confusion if the client speaks very poor English, or he’s simply drug-addicted 
Yes, I do know that, but still we should have an attitude towards the client and “he’s simply drug-addicted” not the one we want you to have.


03:07:13 harj what is the server details
03:08:04 harj for outlook MAC
03:08:56 harj these screenshots and guides for iphone are old
03:09:05 harj i need it for iphone 6
03:09:37 harj also i need help with setup my help@londonclearview.com
03:09:49 harj email address with outlook on apple mac
03:09:55 harj what is the server name?
03:10:41 Paul Gladkiy Unfortunately, we do not have the one for iPhone 6 particularly, but the host name that you have asked is: mail.privateemail.com
03:12:04 harj can u tell me and guide me step by step how to set it up on my iphone 6?
03:15:30 Paul Gladkiy Choose Mail, Contacts, Calendars
Click on Add Account
Select Add Mail Account

In the New Account menu, you will need to specify the following records:

    Name: your name, it will appear as a sender name
    Address: your full email address that was created with Namecheap Private Email
    Password: password of this email address
    Description: you can specify any description. But we advise you to specify your email address

Click on Next.

Select protocol type: IMAP or POP3. We advise you to use IMAP. The selected one will be highlighted blue.

Settings are equal both for IMAP and POP3 on this step:

The fields: Name, Address and Description should have been already filled in.

    Host name: mail.privateemail.com
    User Name: your email address
    Password: password for your email


Indicate in the fields for both Incoming Mail Server and Outgoing Mail Server the following settings:

When the check is finished you will be redirected to Mail, Contacts, Calendars screen.
Please enter your newly created account and go to Account Info. Scroll down the screen and select Advanced:

 You will be able to choose additional settings for IMAP or POP3:
If you set IMAP connection you need to use the  ports: 993 (with SSL) or 143 (without SSL).

Set IMAP Path Prefix to INBOX
If you chose POP3 you need to use the 995 (with SSL) or ports:110 (without SSL).
In order to set up additional settings for Outgoing Server you will need to return in previous menu Account Info and then to enter Outgoing Mail Server via clicking on Host name of the server. Please select ports and protocols you want to use for Outgoing Server (SMTP): 465 (with SSL) or 26 (without SSL).


Once settings are verified, account is active and ready to use.

03:16:08 harj can u give aa gudie
03:16:26 harj for setting up outlook for mac
03:18:10 Paul Gladkiy What is the version of the Outlook that you are using?
03:18:19 Paul Gladkiy 2007-2010 or 2013?
03:20:36 harj 2011
03:22:08 Paul Gladkiy Here is the general guide for all your devices: https://www.namecheap.com/support/knowledgebase/article.aspx/1179/2175/general-configuration-for-mail-clients-and-mobile-devices


You could have tried to google and find the Guide for Outlook 2011, it is the version that is used for IOS, here it is http://www.everythingmacintosh.com/tech-notes/outlook-2011-email-setup/
Sure, thank you. I always try to google the issue when I am not sure, even before asking SME, don’t know why I didn’t do it this time. The client is really mind-blowing, he-he.

Once again, when the client takes over the control of the chat, you feel like he is crazy, pushy and even stupid.  Be the one who control the chat and you will not have such a feeling.



03:22:41 Paul Gladkiy What is more, I have also mentioned that you are not using the corresponding MX records for your Private Email subscription.
03:23:20 Paul Gladkiy Namecheap Private Email DNS records for domains hosted with Namecheap can be checked in this guide: https://www.namecheap.com/support/knowledgebase/article.aspx/1339/93/open-xchange-dns-records-for-domains-hosted-with-namecheap
03:24:18 harj can u help will doing all this for me
03:25:12 Paul Gladkiy Unfortunately, I can not configure your email client from my side. I can only set up the DNS records for you in your cPanel account.
03:28:36 Paul Gladkiy Would you like me to do it for you?
03:29:39 harj what will this do for me?
03:30:52 Paul Gladkiy Your Private Email subscription won't work without the corresponding DNS records, you won't be able to receive the emails.
03:35:09 harj okay can u set this up
03:35:40 harj and can u look at help@maheyitsolutions.com
03:36:17 harj recruitment@londonclearview.com
03:36:22 harj pleasse
03:36:35 Paul Gladkiy maheyitsolutions.com is fine.
03:37:20 Paul Gladkiy Please allow me 10-15 minutes to setup the corresponding DNS records for londonclearview.com
03:37:41 harj okay pls let me know
03:38:47 harj then i can setup outlook
03:45:43 Paul Gladkiy Done, the DNS records are setup properly now for londonclearview.com
03:45:54 harj okay
03:46:07 harj whaat was wrong with it before
03:46:37 Paul Gladkiy The MX records, CNAME and the TXT records were wrong.
03:47:10 harj now how do i setup my outlook?
03:50:34 harj ?????
03:50:35 Paul Gladkiy Here is the general guide for all your devices: https://www.namecheap.com/support/knowledgebase/article.aspx/1179/2175/general-configuration-for-mail-clients-and-mobile-devices
03:54:42 Paul Gladkiy You can also check out this guide with the screenshots, if it helps: https://www.namecheap.com/support/knowledgebase/article.aspx/9498/2175/email-account-setup-in-microsoft-outlook-2013-smtpimappop3
04:07:31 harj okay just having a look
04:10:42 harj what does this mean?
04:10:44 harj This domain name is using third party DNS, please contact your DNS provider to add the following records:
mail.londonclearview.com IN CNAME 0 privateemail.com.
londonclearview.com IN MX 10 mx1.privateemail.com.
londonclearview.com IN TXT 0 v=spf1 include:spf.privateemail.com ~all
londonclearview.com IN MX 10 mx2.privateemail.com.
autodiscover.londonclearview.com IN CNAME 10 privateemail.com.
autoconfig.londonclearview.com IN CNAME 10 privateemail.com.
_autodiscover._tcp.londonclearview.com IN SRV 0 0 443 privateemail.com.
04:11:31 Paul Gladkiy I have just changed these records so it is all fine now, you can disregard this message.
04:20:35 Paul Gladkiy Are you still with me?
04:21:22 harj yes
04:26:46 Paul Gladkiy If there is anything else I can assist you with, please let me know.
04:29:59 harj i just tried to send a test mail
04:30:01 harj Cannot send mail. The SMTP server does not recognize any of the authentication methods supported by Outlook. Try changing the SMTP authentication options in Account settings or contact your network administrator.
04:30:07 harj got this error
04:30:21 harj 5.7.1 : Sender address rejected: not logged in
04:30:56 Paul Gladkiy Please make sure that you have used the corresponding login details for this mailbox.
04:31:15 harj Cannot send mail. The SMTP server does not recognize any of the authentication methods supported by Outlook. Try changing the SMTP authentication options in Account settings or contact your network administrator.

Account name: "Help@Londonclearview.com"
04:31:58 harj error code-17092
04:32:00 harj 5.7.1 : Sender address rejected: not logged in
04:32:31 harj why and how do i fix this?\
04:33:30 harj Error
----
5.7.1 : Sender address rejected: not logged in

Details
----
Cannot send mail. The SMTP server does not recognize any of the authentication methods supported by Outlook. Try changing the SMTP authentication options in Account settings or contact your network administrator.

Account name: "Help@Londonclearview.com"
04:33:38 Paul Gladkiy Please make sure that you are using the corresponding passwords for both these mailboxes. If you are not sure, you can change your passwords following this guide: https://www.namecheap.com/support/knowledgebase/article.aspx/1053/2215/how-to-change-namecheap-private-email-password
04:34:22 harj the passwords are correct
04:35:00 Paul Gladkiy Are you able to login with them at https://privateemail.com/appsuite/signin ?
04:35:06 Paul Gladkiy Kindly re-check it.
04:36:09 harj yes i can log into web mail without any issues
04:36:24 Paul Gladkiy Thank you for clarification.
04:36:54 harj Error
----
5.7.1 : Sender address rejected: not logged in

Details
----
Cannot send mail. The SMTP server does not recognize any of the authentication methods supported by Outlook. Try changing the SMTP authentication options in Account settings or contact your network administrator.

Account name: "Help@Londonclearview.com"

04:37:36 Paul Gladkiy Please re-check the following details:
Username: your email address

Password: password for this email account.

Incoming/outgoing servers name: mail.privateemail.com


Incoming server type: IMAP or POP3

Incoming server (IMAP): 993 port for SSL, 143 for TLS/STARTTLS.

Incoming server (POP3): 995 port for SSL, 110 for TLS/STARTTLS.


Outgoing server (SMTP): 465 port for SSL, 25 or 26 for TLS/STARTTLS.
04:38:00 Paul Gladkiy Most important will be to check the Outgoing server (SMTP): 465 port for SSL, 25 or 26 for TLS/STARTTLS.
04:40:17 harj seems all good to me
04:40:49 Paul Gladkiy You mean the setting are the same from your side?
04:41:04 harj yes
04:41:13 harj they are the same
04:42:31 Paul Gladkiy Please make sure that the authentication is check-marked in your email client settings.
04:46:11 harj This is the mail system at host erelay1.ox.registrar-servers.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

: host mx4.hotmail.com[65.55.37.120] said: 550 OU-002
    (COL004-MC4F46) Unfortunately, messages from 192.64.117.97 weren't sent.
    Please contact your Internet service provider since part of their network
    is on our block list. You can also refer your provider to
    http://mail.live.com/mail/troubleshooting.aspx#errors. (in reply to MAIL
    FROM command)

04:47:35 Paul Gladkiy Just a moment, please.
04:47:37 harj please help me
04:47:48 harj cant u remote on
04:47:50 harj pls
04:50:21 Paul Gladkiy I have just sent you test email to recruitment@londonclearview.com. Could you please let me know if you have received it and please reply to the email, so we can make sure your email service is working properly now.
04:55:25 harj This is the mail system at host erelay1.ox.registrar-servers.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

: host mx3.hotmail.com[65.55.37.104] said: 550 OU-002
    (COL004-MC3F43) Unfortunately, messages from 192.64.117.97 weren't sent.
    Please contact your Internet service provider since part of their network
    is on our block list. You can also refer your provider to
    http://mail.live.com/mail/troubleshooting.aspx#errors. (in reply to MAIL
    FROM command)
04:57:01 Paul Gladkiy Yes, I understand your question, however, before we start solving this issue lets figure our if your email service is working properly now.
Please let me know if you have received the test email from me, and kindly reply to it, so we can make sure you are all set with your Private Email.
04:57:30 harj i can receive but not send
04:57:37 harj from this mailbox
04:59:26 Paul Gladkiy You can not send the email back to me either? Or you can't just send it to ...@hotmail.com?
05:02:26 harj Cannot send mail. The SMTP server does not recognize any of the authentication methods supported by Outlook. Try changing the SMTP authentication options in Account settings or contact your network administrator.

Account name: "recruitment Mailbox"
05:03:03 harj Cannot send mail. The SMTP server does not recognize any of the authentication methods supported by Outlook. Try changing the SMTP authentication options in Account settings or contact your network administrator.

Account name: "recruitment Mailbox"
05:03:15 harj i can not send from these mailboxes
05:03:20 harj but can recieve
05:03:29 harj receive
05:04:30 Paul Gladkiy I assume you will be able to send your emails from the web-interface at https://privateemail.com/appsuite/signin. You can check it though.
Ok, could you please provide me with the step-by-step screenshots of your email client settings so I can check the details from my side.
05:06:19 harj This is the mail system at host erelay1.ox.registrar-servers.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

: host mx4.hotmail.com[65.55.92.168] said: 550 OU-002
    (SNT004-MC3F13) Unfortunately, messages from 192.64.117.97 weren't sent.
    Please contact your Internet service provider since part of their network
    is on our block list. You can also refer your provider to
    http://mail.live.com/mail/troubleshooting.aspx#errors. (in reply to MAIL
    FROM command)
05:06:36 harj i can send from webmail either
05:08:12 harj This is the mail system at host erelay1.ox.registrar-servers.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

: host mx4.hotmail.com[65.55.33.119] said: 550 OU-002
    (COL004-MC5F26) Unfortunately, messages from 192.64.117.97 weren't sent.
    Please contact your Internet service provider since part of their network
    is on our block list. You can also refer your provider to
    http://mail.live.com/mail/troubleshooting.aspx#errors. (in reply to end of
    DATA command)
05:08:31 harj i can send from webmail either\
05:09:40 Paul Gladkiy Thank you for clarification.
05:09:53 harj This is the mail system at host erelay1.ox.registrar-servers.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

: host mx3.mail.icloud.com[17.158.8.50] said: 550 5.7.0
    Blocked - see
    https://support.proofpoint.com/dnsbl-lookup.cgi?ip=192.64.117.97:
    mahey1984@icloud.com (in reply to RCPT TO command)
05:10:49 Paul Gladkiy Thank you, I can see the error messages.
05:12:02 harj can u resolve this for me  pls
05:13:26 Paul Gladkiy Please mention, that the issue with that you can not send the emails from your Outlook email client you will need to provide me with the corresponding step-by-step screenshots so I can check the settings from my side.
Concerning the issue with @hotmail.com I will contact our Legal and Abuse department.
05:13:41 Paul Gladkiy So please provide me with the screenshots of your Outlook settings.
05:14:48 harj the issue seems to be on your side
05:14:59 harj as webmail doesnt workalso
05:16:05 Paul Gladkiy Just a moment, please.
05:17:09 harj k
05:17:44 harj i have just sent a email to my gmail account and have successfully received this
05:22:16 Paul Gladkiy Kindly allow me some time to check the details with your londonclearview.com Private Email subscription.
05:22:54 harj okay
05:23:05 harj seems like something with mcrosoft
05:23:11 harj microsoft
05:23:16 harj or you servers
05:23:18 harj etc
05:24:56 harj This is the mail system at host erelay1.ox.registrar-servers.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

: host mx4.hotmail.com[65.55.33.119] said: 550
    OU-002 (COL004-MC5F8) Unfortunately, messages from 192.64.117.97 weren't
    sent. Please contact your Internet service provider since part of their
    network is on our block list. You can also refer your provider to
    http://mail.live.com/mail/troubleshooting.aspx#errors. (in reply to MAIL
    FROM command)
05:25:10 harj Reporting-MTA: dns; erelay1.ox.registrar-servers.com
X-Postfix-Queue-ID: 6E4AF22127D9
X-Postfix-Sender: rfc822; help@Londonclearview.com
Arrival-Date: Thu, 23 Jul 2015 22:24:16 -0400 (EDT)

Final-Recipient: rfc822; sandipmistry307@hotmail.com
Original-Recipient: rfc822;sandipmistry307@hotmail.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; mx4.hotmail.com
Diagnostic-Code: smtp; 550 OU-002 (COL004-MC5F8) Unfortunately, messages from
    192.64.117.97 weren't sent. Please contact your Internet service provider
    since part of their network is on our block list. You can also refer your
    provider to http://mail.live.com/mail/troubleshooting.aspx#errors.
05:25:27 harj test

From:
Date: Friday, 24 July 2015 03:22
To: LCV
Subject: Test


Test
Sent by Outlook for Android
05:25:53 harj can receive but not reply to hotmail
05:25:57 harj accounts
05:26:30 harj This is the mail system at host erelay1.ox.registrar-servers.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

: host mx4.hotmail.com[65.55.33.119] said: 550
    OU-002 (COL004-MC5F8) Unfortunately, messages from 192.64.117.97 weren't
    sent. Please contact your Internet service provider since part of their
    network is on our block list. You can also refer your provider to
    http://mail.live.com/mail/troubleshooting.aspx#errors. (in reply to MAIL
    FROM command)

05:27:14 harj this is the reply that i receive is there a block on name cheap side
05:28:05 Paul Gladkiy Thank you for clarification.
05:28:59 Paul Gladkiy In order to solve the issue with hotmail you will need to submit a ticket to our Legal and Abuse department.
05:29:14 Paul Gladkiy please submit a ticket at https://support.namecheap.com/index.php?/Tickets/Submit ?
05:29:45 harj what do i do
05:31:29 harj why does it fall under this team?
05:32:03 harj Domains -- Legal and Abuse
Hosting -- Legal and Abuse
05:32:13 harj which one does it fall under?
05:32:33 harj CAN U PLS EXPLAIN
05:32:45 Paul Gladkiy Hosting Legal and Abuse, please.
05:33:33 harj why does it fall under this team?
05:33:39 harj what will they do?
05:33:57 Paul Gladkiy The part of our network is on hotmail's  block list. Our Legal and Abuse deparment will contact them and they will unblock the part of the network.
05:34:48 harj how quick will that be?\
05:35:07 harj whaw is my support pin?
05:35:22 Paul Gladkiy  Support pin can be found at https://manage.www.namecheap.com/myaccount/modify-profile-supportsettings.aspx
05:35:43 Paul Gladkiy After you will submit a ticket you will be updated via email in the nearest 2 hours.
05:41:55 harj okay
05:42:14 harj can u send me the interusction how i can setup my iphone 6
05:42:17 harj now please
05:47:12 Paul Gladkiy The details are the same that I the same that I have mentioned. You can check it here: https://www.namecheap.com/support/knowledgebase/article.aspx/1179/2175/general-configuration-for-mail-clients-and-mobile-devices
05:50:02 harj when trying to setup on my iphone 6
05:50:12 harj it doesnt setup my calendar
05:52:36 harj help
05:52:49 Paul Gladkiy Thank you for clarification.
05:53:17 Paul Gladkiy Here is the detailed guide on how you can configure your onfigure ActiveSync (Exchange) account on iPhone: https://www.namecheap.com/support/knowledgebase/article.aspx/9274/2171/how-to-configure-activesync-exchange-account-on-iphone
06:04:07 Paul Gladkiy If there is anything else I can assist you with please let me know.
06:08:56 ..

.


Unfortunately the chat was not resolved, the client was not helped to setup the Outlook for MAC. You started investigations with Hotmail issue and totally forgot about the "Sender address rejected: not logged in" error.

This error occurs when wrong SMTP authentication is used, so you needed  the screenshots of the settings, sometimes it is needed to persist in order to fix the issue.  This chat was in total control of the client, it is should have been controlled by you.

Ann, please((
I understand, that it was not resolved, but he was throwing random error messages, and when I was insisting on the screenshot he didn’t provide them. When I tried to ask him to fix the issues one-by-one, he was just throwing random errors.
I really tried to help, and it is my firm conviction, you know that, but sometimes, after 3 hours of chat, when the client is not cooperating, it is hard to fix the issue.
Sorry for that. I will do my best in such cases, as always, and maybe I have to be more patient, I don’t know…

I perfectly understand what you feel, was in your shoes But my job is to point out the weaknesses of yours and make sure you convert them into strengths.