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  1. ncs.net.in hacked full client data leaked.
  2.  
  3. Download From:
  4. http://1filesharing.com/9rt
  5. http://turbobit.net/ip8c9vn1funu/ncs.csv.html
  6. http://lilfile.com/kGunGs
  7. https://uptobox.com/o6aewlu9s0ec
  8. https://1fichier.com/?kuhhvdqzxr
  9. http://www.solidfiles.com/v/LGVmKWAqjQA7R
  10. https://www.dropjiffy.com/f/06TK1LGF
  11. http://uplea.com/dl/E574BC72DDFF6C6
  12. http://www.solidfiles.com/v/nN2ZkqKNaaPGR
  13.  
  14.  
  15. ===========Sample==========
  16.  
  17. id replyto name message dt attachments staffid rating read
  18. 19 15 Ashim Das "Below are the steps taken -<br />
  19. 1. QLC Folder Backup - Taken by customer<br />
  20. 2. Upgraded the PME from v7 to v8.<br />
  21. <br />
  22. Pending Jobs -<br />
  23. 1. Shifting of the mail server from windows platform to linux platform.<br />
  24. <br />
  25. Eng. Worked on this Project - <br />
  26. 1. Ashim Kumar Das<br />
  27. 2. Pradip Bothra<br />
  28. 3. Vinod Kharol<br />
  29. <br />
  30. Ashim Das<br />
  31. <br />
  32. NCS Computech Ltd.<br />
  33. " 2016-02-08 11:39:59 6 NULL 1
  34. 23 17 Mukesh Bhakat "Dear sir,<br />
  35. As per you reported problem Enson 2500 thin clients not connect after formatting the server, so i take remote and see the remote desktop features not enable from the server also u don't have use rdp role or tsplus software for rdp connection so i install the tsplus demo software for 5 users 15 days and also suggest to you please purchase the full version of tsplus for smooth operation in future.<br />
  36. <br />
  37. Regards,<br />
  38. Mukesh Bhakat<br />
  39. Support Executive<br />
  40. NCS COMPUTECH LTD.<br />
  41. 03366336524<br />
  42. " 2016-02-09 12:38:21 9 NULL 1
  43. 22 16 Pradipta Roy Karmakar "Waiting for the information which is require to resolve the issue.<br />
  44. <br />
  45. <br />
  46. " 2016-02-09 12:11:26 10 NULL 0
  47. 20 15 Chhabi Basu "Case assigned to Amitav for given remote to QLC.<br />
  48. <br />
  49. Chhabi<br />
  50. <br />
  51. <br />
  52. " 2016-02-08 16:48:30 8 NULL 1
  53. 21 15 Amitav Das "Modification done in Database by QLC. <br />
  54. Case is under observation.<br />
  55. <br />
  56. <br />
  57. " 2016-02-09 11:24:56 13 NULL 1
  58. 24 19 Rajsekhar Sarkar "Showed you how to ping global dns from particular isp link. So that you can find which isp is in good health.<br />
  59. <br />
  60. Rajsekhar Sarkar<br />
  61. Support Executive<br />
  62. (033)66336522<br />
  63. " 2016-02-09 14:15:56 11 NULL 0
  64. 25 16 Pradipta Roy Karmakar "With reference to today's remote sessions I had at Ankit Steel Raipur regarding the port forwarding , we had done the troubleshooting and enable the dynamic dns in the Fortigate 30D box at Ankit Steel.<br />
  65. But in every circumstances the dynamic dns are unable to resolved with the IP (192.168.3.10). We had tried to resolved it with the Dynamic Dns of Fortigate still it remain same .<br />
  66. <br />
  67. <br />
  68. " 2016-02-09 14:38:47 10 NULL 0
  69. 26 18 Amitav Das "Found UTM and Analyzer connectivity issue.<br />
  70. UTM Registering process done.<br />
  71. Analyzer restarted.<br />
  72. Logs and Reports generated.<br />
  73. Now Ok.<br />
  74. <br />
  75. <br />
  76. " 2016-02-09 16:04:20 13 NULL 0
  77. 27 16 Pradipta Roy Karmakar "With reference to telecommunication and subsequent remote sessions I had at Fortigate Device located at Ankit Steel Raipur We had troubleshoot the issue and after that all the concern requirement are take care. I had communicated with your service engineer regarding the same and as per him it is running fine.<br />
  78. <br />
  79. As of now I am close the case as resolved.<br />
  80. <br />
  81. <br />
  82. " 2016-02-09 18:54:08 10 NULL 0
  83. 28 20 Rajsekhar Sarkar "Dear Mr Mukherjee,<br />
  84. Now your IPSec VPN through Tata isp is up and you can successfully established connection to 172.29.30.20.<br />
  85. In this regard I like to mention that if you face a link break to german side kindly dont start a ping session as for this the session will not automatically shift to your backup link. Kindly wait for a minimum of 300 sec then try to ping and you will get reply.<br />
  86. <br />
  87. Please test and revert us back if everything is alright. I like to mention that your Tata link is again got down. So please do the test when both link is up.<br />
  88. <br />
  89. Rajsekhar Sarkar<br />
  90. Support Executive<br />
  91. (033)66336522<br />
  92. " 2016-02-10 14:53:30 11 NULL 1
  93. 29 22 Mukesh Bhakat "Dear sir/Madam,<br />
  94. As discussed with pradip sir for tsplus license activation, please mail to our accounts department for generate license, because only account department provide you the Tsplus license. After getting user id &amp; password for tsplus portal login then contact us for further support.<br />
  95. <br />
  96. Regards,<br />
  97. Mukesh Bhakat<br />
  98. Support Executive<br />
  99. NCS COMPUTECH LTD.<br />
  100. 03366336524<br />
  101. " 2016-02-10 15:10:09 9 NULL 1
  102. 30 22 Mukesh Bhakat "Dear Madam,<br />
  103. After getting 15 users tsplus license from our accounts department, then i take remote &amp; it has been activate successes fully by our remote session.<br />
  104. <br />
  105. Regards,<br />
  106. Mukesh Bhakat<br />
  107. Support Executive<br />
  108. NCS COMPUTECH LTD.<br />
  109. 03366336524<br />
  110. " 2016-02-10 17:20:26 9 NULL 1
  111. 31 23 Rajsekhar Sarkar "Dear Sir,<br />
  112. I have found that your sify isp is not communicating with global dns 8.8.8.8. I have changed that with 4.2.2.2 in fortigate. Now the problem is resolved.<br />
  113. <br />
  114. Rajsekhar Sarkar<br />
  115. Support Executive<br />
  116. (033)66336522<br />
  117. " 2016-02-11 11:27:04 11 NULL 0
  118. 32 24 Pradipta Roy Karmakar "Troubleshooting done. Now the end user are try to open the site. Try to get the recharge confirmation etc. Troubleshooting under observation.<br />
  119. <br />
  120. <br />
  121. " 2016-02-11 12:57:28 10 NULL 0
  122. 33 25 Pradipta Roy Karmakar "Remote taken and resolved the issue successfully. Now the logs are showing in the fortianalyzer.Issue closed as resolved.<br />
  123. <br />
  124. <br />
  125. " 2016-02-11 12:59:47 10 NULL 0
  126. 34 21 Pradipta Roy Karmakar "All the required configuration has been done successfully.After that communicated with the customer regarding the said issue.Convey all the required information.<br />
  127. <br />
  128. <br />
  129. " 2016-02-11 17:27:00 10 NULL 1
  130. 35 24 Pradipta Roy Karmakar "Communicated with the Customer regarding the Feedback of the Troubleshooting. Remote taken through the Team Viewer and found the Paytm is running properly.As customer already made a transaction in paytm while I am connected with Team Viewer.<br />
  131. <br />
  132. <br />
  133. " 2016-02-11 17:46:25 10 NULL 0
  134. 36 21 Bidesh Roy "Hello Executive, <br />
  135. Many Sites not working properly. Please support for fortigate." 2016-02-12 10:55:17 0 NULL 0
  136. 37 27 Rajsekhar Sarkar "Dear Sir,<br />
  137. I found taht your device FG_200B is running is conservative mode, i.e, Memory usage is over 75%.In this mode fortigate will behave abnormally.<br />
  138. Your device is overloaded for too many user login and also also the logs are enabled.<br />
  139. Kindly bring your device under 75% memory usage for smooth behavior.<br />
  140. <br />
  141. Rajsekhar Sarkar<br />
  142. Support Executive<br />
  143. (033)66336522<br />
  144. " 2016-02-12 12:55:11 11 NULL 1
  145. 38 21 Pradipta Roy Karmakar "Modification has been done,waiting for the response from the Customer Side.<br />
  146. <br />
  147. <br />
  148. " 2016-02-12 15:28:31 10 NULL 1
  149. 39 28 Mukesh Bhakat "Dear sir,<br />
  150. As per your reported issue, I guide you by phone how to configure windows 7 &amp; Enson 2050 for RDP login, follow that steps &amp; replay us after configuring. If you face any issue then contact us.<br />
  151. <br />
  152. Regards,<br />
  153. Mukesh Bhakat<br />
  154. Support Executive<br />
  155. NCS COMPUTECH LTD.<br />
  156. 03366336524<br />
  157. " 2016-02-12 15:42:15 9 5 1
  158. 40 29 Mukesh Bhakat "Dear sir,<br />
  159. Your default gateway for local lan has been change to 192.168.2.1. kindly log in to your crm server with the following port from out side your network:<br />
  160. for putty use 2222<br />
  161. for web login 8080.<br />
  162. <br />
  163. Regards,<br />
  164. Mukesh Bhakat<br />
  165. Support Executive<br />
  166. NCS COMPUTECH LTD.<br />
  167. 03366336524<br />
  168. " 2016-02-12 17:12:57 9 NULL 0
  169. 41 30 Pradipta Roy Karmakar "Fresh Installation done for the IAF PANAGARH. No previous backup found. Configured the LAN &amp; WAN zones respectively. Registered the device sync the licenses, created the WEB &amp; APPLICATION Filter policies and applied in the Firewall Policy.Created user &amp; usergroup and applied the policies. All the troubleshooting under observation.<br />
  170. <br />
  171. <br />
  172. " 2016-02-12 17:32:14 10 NULL 0
  173. 42 26 PRABIR KUMAR BOSE "As per discussion with Mr.Prabir Kr. Bose he is in other location will call after lunch.<br />
  174. <br />
  175. Scope of work:<br />
  176. 1.FGT 40C firmware up-gradation.<br />
  177. 2.Changing policies for MAC-PCs.<br /><br /><i>Customer reply entered by: Amitav Das</i>" 2016-02-15 12:15:48 0 NULL 0
  178. 43 30 Pradipta Roy Karmakar "Installation for the FortiAnalyzer will takes place tomorrow 16.02.2016 10:30 a.m on-words , as communicated by Mr.Virender Singh IAF Panagarh.<br />
  179. <br />
  180. <br />
  181. " 2016-02-15 12:39:12 10 NULL 0
  182. 44 21 Pradipta Roy Karmakar "Issue Closed as Resolved.<br />
  183. <br />
  184. <br />
  185. " 2016-02-15 13:22:04 10 NULL 1
  186. 45 31 Sukamal Das "problem is resolved<br />
  187. <br />
  188. <br />
  189. " 2016-02-16 10:10:13 14 NULL 0
  190. 46 26 Amitav Das "Work Done:<br />
  191. 1.New IP address created.<br />
  192. 2.New Web filter profile created.<br />
  193. 3.New Policies created.<br />
  194. <br />
  195. <br />
  196. " 2016-02-16 11:11:01 13 NULL 1
  197. 47 30 Pradipta Roy Karmakar "Communicated with Mr.Singh regarding the said issue.Try to start the installation for FortiAnalyzer but due to ISP issue unable to connect through Team Viewer. Mr.Singh will get back us once the ISP issue resolve.<br />
  198. <br />
  199. <br />
  200. " 2016-02-16 11:59:45 10 NULL 0
  201. 48 33 Pradipta Roy Karmakar "Dear Sir,<br />
  202. <br />
  203. From today's morning we are try to reach you but unfortunately your phone kept on ringing.Please let us know the feasible time for the troubleshooting.<br />
  204. <br />
  205. <br />
  206. " 2016-02-16 13:03:50 10 NULL 0
  207. 49 32 Pradipta Roy Karmakar "Remote taken and troubleshoot the issue, after that keep the troubleshooting open for the observation. Communicated with the customer regarding the feedback and found everything is running properly. Close the case as resolve.<br />
  208. <br />
  209. <br />
  210. " 2016-02-16 13:11:13 10 NULL 1
  211. 50 33 Pradipta Roy Karmakar "Mr.Singh communicated with us and remote taken , unfortunately remote disconnected frequently. As suggested by the customer the troubleshooting will takes place on 17/2/2016.<br />
  212. <br />
  213. <br />
  214. " 2016-02-16 13:13:45 10 NULL 0
  215. 51 30 Pradipta Roy Karmakar "Mr.Singh communicated with us and remote taken , unfortunately remote disconnected frequently. As suggested by the customer the troubleshooting will takes place on 17/2/2016.<br />
  216. <br />
  217. <br />
  218. " 2016-02-16 13:15:33 10 NULL 0
  219. 52 33 Pradipta Roy Karmakar "Dear Sir,<br />
  220. <br />
  221. The last update at 13:13:45 dated 16/02/2015 was wrongly posted.<br />
  222. <br />
  223. <br />
  224. " 2016-02-16 13:17:02 10 NULL 0
  225. 53 34 Sukamal Das "1.RDP &amp; NAS User creation are done.<br />
  226. 2.Allow internet authentication.<br />
  227. 3.local &amp; POP mail id created in PME server.<br />
  228. all work is done from our side so close the case.<br />
  229. note:customer don't give web mail id &amp; password of this user so outlook are not configured.<br />
  230. customer ask after created the mail id contact with us.<br />
  231. <br />
  232. <br />
  233. " 2016-02-16 16:19:08 14 NULL 0
  234. 54 33 Pradipta Roy Karmakar "Communicated with Mr.Lokesh(9887523123)regarding the said issue and after that troubleshoot the issue and finally user based authentication is running. As communicated by Mr.Lokesh the said troubleshooting is under observation. End user will get back us.<br />
  235. <br />
  236. <br />
  237. " 2016-02-16 16:37:11 10 NULL 0
  238. 55 37 Rajsekhar Sarkar "Dear Sir,<br />
  239. <br />
  240. I have taken remote of your fortigate today evening and as per your requirement I have changed the traffic shaper priority to high for department group. Please check and revert us back.<br />
  241. <br />
  242. Rajsekhar Sarkar<br />
  243. Support Executive<br />
  244. (033)66336522<br />
  245. " 2016-02-16 18:01:08 11 NULL 1
  246. 56 36 Pradipta Roy Karmakar "Remote Taken and found that the issue with the ISP only. The Fortigate box contain 2 different ISP Airtel &amp; Reliance. When the Fortigate try to rolve through port no 53 for the licenses some times it unable to do the same.This problem happening Airtel only. Other ISP Reliance is working fine.<br />
  247. <br />
  248. <br />
  249. " 2016-02-16 19:16:01 10 NULL 1
  250. 57 35 Amitav Das "1.New address group created.<br />
  251. 2.New policy implemented.<br />
  252. <br />
  253. <br />
  254. " 2016-02-17 11:07:27 13 NULL 0
  255. 58 39 Rajsekhar Sarkar "Dear Sir,<br />
  256. I have also blocked microsoft update from Application sensor. Kindly check and reply.<br />
  257. <br />
  258. Rajsekhar Sarkar<br />
  259. Support Executive<br />
  260. (033)66336522<br />
  261. " 2016-02-17 12:23:47 11 NULL 1
  262. 59 38 Pradipta Roy Karmakar "Ugraded the Firmware versions as the Fortigate Device running with the 4.0 Firmware version. Upgraded the Firmware version to 5.0 and troubleshoot the issue and after that device is running fine. As confirm by End User troubleshooting is under observation.<br />
  263. <br />
  264. <br />
  265. " 2016-02-17 18:22:18 10 NULL 0
  266. 60 33 Pradipta Roy Karmakar "Again the issue with the internet access. Remote taken and found all the Firewall rules are deleted. Restore the previous backup and after that internet start working. As per customer troubleshooting under observation. Customer will get back us tomorrow (18/02/2016).<br />
  267. <br />
  268. <br />
  269. " 2016-02-17 18:30:59 10 NULL 0
  270. 61 38 Pradipta Roy Karmakar "Communicate with the customer regarding the said issue and as a feedback found that the issue is solved.Closing the case as resolved.<br />
  271. <br />
  272. <br />
  273. " 2016-02-17 18:49:55 10 NULL 0
  274. 62 40 shamshad Hussain "Dear sir,<br />
  275. <br />
  276. As per your raise ticket Enson 2050 installation are done by remote also windows 7 server pc configuration are done but you thin clients devices are not connect due to your network lan issue because when i test from server to thin client through ping command in that time ping not done due to some network issue so please check your lan network cable or connectivity if it ping properly then it will work &amp; connect, From our site all the things are done, after properly lan configuration if you face any issue then contact us within 5 days.<br /><br /><i>Customer reply entered by: Mukesh Bhakat</i>" 2016-02-18 11:24:56 0 NULL 0
  277. 63 41 Mukesh Bhakat "Dear Bhusan ji,<br />
  278. <br />
  279. As per your raise ticket eset client installation virus database are done by remote in windows 8 os and also i found due to eset console server ip has been change that's why client not getting update from eset console server so i change the ip with static ip 192.168.1.47 after doing this all the client getting update properly from console server. <br />
  280. All the eset clients &amp; server working properly so i close this case, if you face any issue Regarding eset then contact us.<br />
  281. <br />
  282. Regards,<br />
  283. Mukesh Bhakat<br />
  284. Support Executive<br />
  285. NCS COMPUTECH LTD.<br />
  286. 03366336524<br />
  287. " 2016-02-18 12:56:41 9 NULL 0
  288. 64 43 Amitav Das "Problem Found:-<br />
  289. Not able to access Mail server from outside live IP.<br />
  290. <br />
  291. Action Taken:-<br />
  292. <br />
  293. 1.Remote Taken<br />
  294. 2.New Virtual IP created.<br />
  295. 3.New Port forwarding done.<br />
  296. 4.New Policy created.<br />
  297. 5.Now working fine.Tested Ok.<br />
  298. <br />
  299. <br />
  300. " 2016-02-18 13:54:44 13 NULL 0
  301. 65 33 Pradipta Roy Karmakar "With reference to tele communication and subsequent remote sessions I had at your fortigate device regarding the said issue we had done the troubleshooting and after that all the issues are taken care. Now the following issues are running properly..<br />
  302. Users are asking for the Authentication.<br />
  303. Facebook, YouTube sites are not opening.<br />
  304. Post Master Sites are opening from the External World.<br />
  305. <br />
  306. As of now I am closing the case as resolved.<br />
  307. <br />
  308. <br />
  309. " 2016-02-18 15:55:22 2#POST-MASTER.jpg, 10 NULL 0
  310. 66 44 Gobinda Bid Call has been assigned for onsite on tomorrow to Samrat Bhattacharyya.<br /><br /><i>Customer reply entered by: Shrabani Pal</i> 2016-02-18 16:45:37 0 NULL 0
  311. 67 42 Mukesh Bhakat "Dear Asish,<br />
  312. As per your reported issue wrong Date &amp; Time showing in Enson 2100 when login from rdp through windows 8 or 10.After taking remote we find out this is not the Enson 2100 thin client related any issue this is the windows 8 related issue because when we login from windows 7 pc it was showing properly.so please check the windows 8 date &amp; time related configuration for this issue.<br />
  313. <br />
  314. Regards,<br />
  315. Mukesh Bhakat<br />
  316. Support Executive<br />
  317. NCS COMPUTECH LTD.<br />
  318. 03366336524<br />
  319. " 2016-02-18 17:02:19 9 NULL 0
  320. 68 36 Bidesh Roy "Dear NCS support Executive,<br />
  321. we are faced something problem from your device.(about VPN)<br />
  322. we need a helpful support form you. <br />
  323. Please arrange kindly." 2016-02-19 10:35:34 0 NULL 0
  324. 69 37 Rajsekhar Sarkar "Dear Sir,<br />
  325. Waiting for your valuable reply.<br />
  326. <br />
  327. Rajsekhar Sarkar<br />
  328. Support Executive<br />
  329. (033)66336522<br />
  330. " 2016-02-19 11:02:13 11 NULL 1
  331. 70 39 Rajsekhar Sarkar "Dear Sir,<br />
  332. Waiting for your valuable reply.<br />
  333. <br />
  334. Rajsekhar Sarkar<br />
  335. Support Executive<br />
  336. (033)66336522<br />
  337. " 2016-02-19 11:03:03 11 NULL 1
  338. 71 36 Amitav Das "Dear Mr.Roy,<br />
  339. <br />
  340. This is a new issue kindly generate a new ticket.<br />
  341. <br />
  342. <br />
  343. " 2016-02-19 11:06:01 13 NULL 1
  344. 72 45 Mukesh Bhakat "Dear sir,<br />
  345. As per your raise ticket Enson device not connect, so i guide you by phone how to configure the enson device for rdp login after my step by step configuration device had connect properly so i close this case.If you face any problem regarding Enson thin client then contact us.<br />
  346. <br />
  347. Regards,<br />
  348. Mukesh Bhakat<br />
  349. Support Executive<br />
  350. NCS COMPUTECH LTD.<br />
  351. 03366336524<br />
  352. " 2016-02-19 12:04:56 9 NULL 0
  353. 73 39 Rajib Basu problem not solved...please check summary report. 2016-02-19 12:13:09 3#Summary-Report_daily_2016-02-18_2016-02-19_root_1455840748649.pdf, 0 NULL 0
  354. 74 39 Rajsekhar Sarkar "Dear Mr Basu,<br />
  355. As per your attachment I have checked your cloud and fortigate 80C both. Here I like to mention that the Microsoft updates are blocked successfully from the fortigate. The little traffic that is showing in your log is due to that the fortigate is blocking the updates from Application sensor. Blocking anything from Application Sensor will show a little traffic per session approx(3-4KB). Kindly check from that particular PC by running windows update from Start. If it really taking the update successfully then please inform me so that I can raise this case to vendor.<br />
  356. I am opening this case for another day so that you can give your valuable feedback.<br />
  357. <br />
  358. Rajsekhar Sarkar<br />
  359. Support Executive<br />
  360. (033)66336522<br />
  361. " 2016-02-19 15:15:22 11 NULL 1
  362. 75 37 Mr. Sujit Chandra the current problem is solve, but we need better solution ,for this we need to visit a technical person in our campus.on next week... 2016-02-19 15:20:31 0 NULL 0
  363. 76 37 Rajsekhar Sarkar "Dear Sir,<br />
  364. Thanks for the reply. I am closing this ticket now. If you need a technical person for onsite visit please generate a new ticket and we will revert back to you accordingly.<br />
  365. <br />
  366. Rajsekhar Sarkar<br />
  367. Support Executive<br />
  368. (033)66336522<br />
  369. " 2016-02-19 15:30:56 11 NULL 0
  370. 77 46 Rajsekhar Sarkar "Dear Sir,<br />
  371. It seems that your firmware version 5.2.4 is not stable with 110C. I have downgraded to 5.0.12. Now your device is running quit smoothly. Kindly observe for one day and revert us back in this ticket.<br />
  372. <br />
  373. Rajsekhar Sarkar<br />
  374. Support Executive<br />
  375. (033)66336522<br />
  376. " 2016-02-19 17:33:28 11 NULL 0
  377. 78 47 Jay Katria "Dear sir,<br />
  378. <br />
  379. Please provide us the error screen shot which was coming from scanner.<br /><br /><i>Customer reply entered by: Mukesh Bhakat</i>" 2016-02-20 13:14:02 0 NULL 0
  380. 79 36 Pradipta Roy Karmakar "Dear Mr.Roy,<br />
  381. <br />
  382. The said ticket already closed as resolved as it was generated for Firewall Group creation and Web Filter modification for different group. For further assistance please generate new ticket. PLEASE DON'T REPLY IN CLOSED TICKET, KINDLY GENERATE NEW TICKET.<br />
  383. <br />
  384. <br />
  385. " 2016-02-22 11:24:27 10 NULL 1
  386. 80 39 Rajsekhar Sarkar "Dear Mr Basu,<br />
  387. I am waiting for your valuable reply.<br />
  388. <br />
  389. Rajsekhar Sarkar<br />
  390. Support Executive<br />
  391. (033)66336522<br />
  392. " 2016-02-22 11:27:41 11 NULL 1
  393. 81 46 Rajsekhar Sarkar "Dear Sir,<br />
  394. We are waiting for your valuable reply.<br />
  395. <br />
  396. Rajsekhar Sarkar<br />
  397. Support Executive<br />
  398. (033)66336522<br />
  399. " 2016-02-22 11:28:40 11 NULL 0
  400. 82 30 Pradipta Roy Karmakar "Dear Mr. Singh,<br />
  401. <br />
  402. We had tried to reach you regarding the said issue, but unfortunately your contact no is not reachable. As the Fortigate Device is already installed on last 12/02/2016, and we have not yet received any response for the same we are closing the case as resolved. kindly generate the new ticket for the next assistance. Please visit ncs.net.in/helpdesk for the new ticket generation.<br />
  403. <br />
  404. <br />
  405. " 2016-02-22 11:32:13 10 NULL 0
  406. 83 48 Mukesh Bhakat "Dear Ajay,<br />
  407. <br />
  408. As discussed with Mr Ashim Das replace the device with new one &amp; send the faulty device to our RND team for further testing &amp; problem resolution.<br />
  409. <br />
  410. Regards,<br />
  411. Mukesh Bhakat<br />
  412. Support Executive<br />
  413. NCS COMPUTECH LTD.<br />
  414. 03366336524<br />
  415. " 2016-02-22 12:00:05 9 NULL 0
  416. 84 49 Pradipta Roy Karmakar "Remote taken found the issue with the DHCP range configured in the AP Devices. Convey the information to the End-user and asked End-user to rectify the DHCP range.After that please check the internet services and let us know the status.<br />
  417. <br />
  418. <br />
  419. " 2016-02-22 16:06:08 10 NULL 0
  420. 85 51 Pradipta Roy Karmakar "Communicated with the End user regarding the said issue and found that the Facebook Sites are opening. Block the Facebook sites and updated the firewall rule. Ask End user to check the same.The said troubleshooting is under observation.<br />
  421. <br />
  422. <br />
  423. " 2016-02-22 17:02:58 10 NULL 0
  424. 86 50 Amitav Das "As per customer problem resolved automatically. Now its working properly.<br />
  425. <br />
  426. <br />
  427. " 2016-02-22 17:29:42 13 NULL 0
  428. 87 15 vijay gopal sharma "Doing modification on Database memory setting problem resolved.<br />
  429. <br />
  430. Shifting of the mail server from windows platform to linux platform is still pending due to downtime and will taken care by Mr.Ashim Das.<br /><br /><i>Customer reply entered by: Amitav Das</i>" 2016-02-23 14:29:24 0 NULL 0
  431. 88 52 Rajsekhar Sarkar "Dear Sir,<br />
  432. After taking remote session of your Device I found nothing unusual about the configuration.<br />
  433. Now I can get access to RDP server 172.16.15.198. But your SAP server 172.16.15.39 with port 3299 is not replying back.<br />
  434. Kindly check from outside and if required you must reboot the Fortigate from GUI and revert us as required.<br />
  435. <br />
  436. Rajsekhar Sarkar<br />
  437. Support Executive<br />
  438. (033)66336522<br />
  439. " 2016-02-23 16:12:20 11 NULL 0
  440. 89 46 Rajsekhar Sarkar "Dear Sir,<br />
  441. Still not received any response from your side. So I am closing this ticket assuming everything is working fine.<br />
  442. <br />
  443. Rajsekhar Sarkar<br />
  444. Support Executive<br />
  445. (033)66336522<br />
  446. " 2016-02-23 16:23:44 11 NULL 0
  447. 90 53 Pradipta Roy Karmakar "Dear Sir,<br />
  448. <br />
  449. With reference to telecommunication &amp; subsequent remote sessions I had with you regarding the said issue we had done the modification and after that Outlook start sending &amp; receiving e-mail communication.please don't change the settings and credentials.<br />
  450. <br />
  451. <br />
  452. " 2016-02-23 17:34:06 10 NULL 0
  453. 91 51 Pradipta Roy Karmakar "Dear Sir,<br />
  454. <br />
  455. With reference to telecommunication I had done the modification. After that Facebook Websites are block. As per telecommunication I will close the service ticket as resolved.<br />
  456. <br />
  457. <br />
  458. " 2016-02-24 12:52:26 10 NULL 0
  459. 92 56 Mukesh Bhakat "Dear sir,<br />
  460. As per our telephonic support we found that this is your Enson 2050 device related issue so i suggest to you replace this device with our RMA process.<br />
  461. <br />
  462. Regards,<br />
  463. Mukesh Bhakat<br />
  464. Support Executive<br />
  465. NCS COMPUTECH LTD.<br />
  466. 03366336524<br />
  467. " 2016-02-24 15:21:26 9 NULL 0
  468. 93 49 Pradipta Roy Karmakar "Dear Sir,<br />
  469. <br />
  470. With reference to telecommunication I had with you regarding the said issue as communicated by you currently there is no issue with the Fortigate. As of now we are closing the case as resolve.<br />
  471. <br />
  472. <br />
  473. " 2016-02-24 15:47:04 10 NULL 0
  474. 94 55 Rajsekhar Sarkar "Dear Sir,<br />
  475. We are suppose to get call from your side for the firewall setup. But may be due to some reasons we didnt. Kindly revert us back when can you give us call.<br />
  476. <br />
  477. Rajsekhar Sarkar<br />
  478. Support Executive<br />
  479. (033)66336522<br />
  480. " 2016-02-24 16:47:04 11 NULL 1
  481. 95 54 Pradipta Roy Karmakar "Dear Sir,<br />
  482. <br />
  483. With reference to telecommunication and subsequent remote session I had at your system regarding the said issue we had done the required steps to take the backup of pst files from the outlook. We had taken the copy of PST files and after that keep it in the DESKTOP. Kindly keep the the copy of the Require files for future purpose.<br />
  484. <br />
  485. <br />
  486. " 2016-02-24 17:20:06 10 NULL 0
  487. 96 53 Pradipta Roy Karmakar "Dear Sir,<br />
  488. <br />
  489. Yesterday you had raised a service ticket for the Outlook issue and that has been rectified yesterday. Till now we had not yet received any response from your side. As of now we are closing the service ticket as resolved.<br />
  490. <br />
  491. <br />
  492. " 2016-02-24 17:30:14 10 NULL 0
  493. 97 57 Pradipta Roy Karmakar "Dear Sir,<br />
  494. <br />
  495. With reference to telecommunication and subsequent remote sessions I had at your Fortigate Device regarding the said issue we had done the troubleshooting and after that found SSL VPN is working fine. As confirmed by you we are closing the case as resolved.<br />
  496. <br />
  497. <br />
  498. " 2016-02-24 17:39:59 10 5 1
  499. 98 47 Mukesh Bhakat "Dear sir,<br />
  500. <br />
  501. Please provide us the error screen shot which was coming from scanner.<br />
  502. <br />
  503. Regards,<br />
  504. Mukesh Bhakat<br />
  505. Support Executive<br />
  506. NCS COMPUTECH LTD.<br />
  507. 03366336524<br />
  508. " 2016-02-24 17:56:09 9 NULL 1
  509. 99 40 Mukesh Bhakat "Dear sir,<br />
  510. <br />
  511. As per your raise ticket Enson 2050 installation are done by remote also windows 7 server pc configuration are done but you thin clients devices are not connect due to your network lan issue because when i test from server to thin client through ping command in that time ping not done due to some network issue so please check your lan network cable or connectivity if it ping properly then it will work &amp; connect, From our site all the things are done, after properly lan configuration if you face any issue then contact us within 5 days.<br />
  512. <br />
  513. Regards,<br />
  514. Mukesh Bhakat<br />
  515. Support Executive<br />
  516. NCS COMPUTECH LTD.<br />
  517. 03366336524<br />
  518. " 2016-02-24 17:57:59 9 NULL 0
  519. 100 55 Rajsekhar Sarkar "Dear Sir,<br />
  520. I noticed that Sify ISP has removed there VLAN tagging with ID 246. Thats why device is not getting internet. At first sify had given vlan tagging and then now without any information they had removed it. This way we have to again reconfigure the whole firewall from beginning which is a long process. Kindly inform your ISP to attach vlan tag with id 246 only with the ip 124.30.235.166.<br />
  521. <br />
  522. Rajsekhar Sarkar<br />
  523. Support Executive<br />
  524. (033)66336522<br />
  525. " 2016-02-25 10:45:51 11 NULL 0
  526. 5957 2859 Chhabi Basu "Pl. update the status.<br />
  527. <br />
  528. Chhabi Basu<br />
  529. <br />
  530. NCS Computech Ltd.<br />
  531. 033-66336525<br />
  532. " 2017-01-24 16:00:04 8 NULL 1
  533. 5958 2901 Shrabani Pal "Sir,<br />
  534. <br />
  535. As per our telephonic discussion, please mention the device module.<br />
  536. <br />
  537. Shrabani Paul<br />
  538. 033-66336523<br />
  539. " 2017-01-24 16:37:36 15 NULL 1
  540. 5959 2824 Shrabani Pal "Sir,<br />
  541. <br />
  542. Please confirm us. Other wise ticket will be close automatically.<br />
  543. <br />
  544. Shrabani Paul<br />
  545. 033-66336523<br />
  546. " 2017-01-24 16:40:19 15 NULL 1
  547. 5960 2838 Chhabi Basu "RMA box delivered to UP office.<br />
  548. <br />
  549. Serial No.-FG100D3G16820248.<br />
  550. <br />
  551. License transferred of old box(FG100D3G16818786) to RMA box.<br />
  552. Validity upto 17-05-2019.<br />
  553. <br />
  554. Chhabi Basu<br />
  555. <br />
  556. NCS Computech Ltd.<br />
  557. 033-66336525<br />
  558. " 2017-01-24 16:41:04 8 NULL 1
  559. 5961 2869 Shrabani Pal "Madam,<br />
  560. <br />
  561. Your AMC contract already expired on 25-12-2016.<br />
  562. <br />
  563. Shrabani Paul<br />
  564. 033-66336523<br />
  565. " 2017-01-24 16:42:41 15 NULL 0
  566. 5962 2903 Chhabi Basu "Dear Sir,<br />
  567. As per your mail and discussion you want to access Linux server from outside through FGT.<br />
  568. Pl. update following information.<br />
  569. <br />
  570. 1.Local ip of Server<br />
  571. 2.What ports required to open<br />
  572. 3.Public ip for accessing Server.<br />
  573. <br />
  574. Chhabi Basu<br />
  575. <br />
  576. NCS Computech Ltd.<br />
  577. 033-66336525<br />
  578. " 2017-01-24 16:47:47 8 NULL 1
  579. 5963 2859 Chhabi Basu "As Vinay done installation and basic configuration , so assigning for his name.<br />
  580. <br />
  581. Chhabi Basu<br />
  582. <br />
  583. NCS Computech Ltd.<br />
  584. 033-66336525<br />
  585. " 2017-01-24 16:50:15 8 NULL 1
  586. 5964 2867 Chhabi Basu "Called Mr. Koushik on 24/01.But he was on leave.When back pl. call.<br />
  587. <br />
  588. Chhabi Basu<br />
  589. <br />
  590. NCS Computech Ltd.<br />
  591. 033-66336525<br />
  592. " 2017-01-24 16:55:46 8 NULL 1
  593. 5965 2903 kumar ashok "1. local ip is 192.168.2.26<br />
  594. 2. We want to all ports open<br />
  595. 3. public ip 115.249..194.26" 2017-01-24 17:05:08 0 NULL 0
  596. 5966 2800 Rajsekhar Sarkar "Pending work such as RDP and local Ip mapping from outside the network configured.<br />
  597. Only ssl vpn left. To be done on coming friday first half.<br />
  598. <br />
  599. Rajsekhar Sarkar<br />
  600. Support Executive<br />
  601. (033)66336522<br />
  602. " 2017-01-24 18:19:10 11 NULL 1
  603. 5967 2859 Vinay Kumar "I have install FGT40C on PPPoe connection type and change internal IP is 192.168.1.1 .<br />
  604. customer say that not create any policy on device.<br />
  605. only install device.<br />
  606. Pl close call." 2017-01-25 11:08:43 0 NULL 0
  607. 5968 2901 Arjun Chopra "Dear Team,<br />
  608. <br />
  609. The model of the thin client is ENSON zc1080. Its urgent to resolve the issue today .can we have telephonic discussion today?My no. is 9814408822" 2017-01-27 10:00:06 0 NULL 0
  610. 5969 2275 SANMAY ADHIKARY Any update? 2017-01-27 11:32:12 0 NULL 0
  611. 5970 2912 Anupam Manna Still Waiting for your reply... 2017-01-27 12:00:41 0 NULL 0
  612. 5971 2800 Rajsekhar Sarkar "Sir,<br />
  613. Tried to reach you on phone but no response came from your side.<br />
  614. <br />
  615. <br />
  616. SSL VPN configured suucessfully. <br />
  617. Only create user and put them in ssl-vpn group. <br />
  618. To connect using forticlient, use address 180.151.232.2 and port number 443.<br />
  619. <br />
  620. As all the pending jobs are done so I am on the way to close this ticket.<br />
  621. <br />
  622. Rajsekhar Sarkar<br />
  623. Support Executive<br />
  624. (033)66336522<br />
  625. " 2017-01-27 12:43:04 11 NULL 1
  626. 5972 2908 Chhabi Basu "Dear Sir,<br />
  627. Above problem resolved by blocking ip in your PALalto FW.Sometimes you are not getting any response to POP3 service,sometimes SMTP,sometimes IMAP.All service not giving problem in same time.May be pop3 service not working but smtp working.Sometimes vice-versa.When any service not working you login as admin and restart the service.Again it starts to work.Every day this problem occurring 2-3 times.<br />
  628. <br />
  629. Suggested to disable the anti-virus firewall and email scan and give us feedback.<br />
  630. <br />
  631. Chhabi Basu<br />
  632. <br />
  633. NCS Computech Ltd.<br />
  634. 033-66336525<br />
  635. " 2017-01-27 15:18:01 8 NULL 0
  636. 5973 2917 Mr. Geashuddin Not 9th floor it's 10th Floor 2017-01-27 15:44:19 0 NULL 0
  637. 5974 2914 Chhabi Basu "Dear Sir,<br />
  638. As per tele phonic confirmation I called you after 5 min.But you were noth there.Pl. call when you be back for remote session through &quot;ANYDESK&quot;.<br />
  639. <br />
  640. Chhabi Basu<br />
  641. <br />
  642. NCS Computech Ltd.<br />
  643. 033-66336525<br />
  644. " 2017-01-27 16:06:00 8 NULL 1
  645. 5975 2912 Anupam Manna hello we need support for NAS Server .. It's Unable to boot . Hardware problem Need to change this.. 2017-01-28 11:00:13 0 NULL 0
  646. 5976 2875 Rajsekhar Sarkar "Fortigate 30 D new installation done on yesterday. All policies and routing has been configured. Some minor issues will be taken care of by remote support.<br />
  647. <br />
  648. Rajsekhar Sarkar<br />
  649. Support Executive<br />
  650. (033)66336522<br />
  651. " 2017-01-28 11:44:01 11 NULL 0
  652. 5977 2922 Sarath Kumar "I reset the enson 2500 device and then i install RDP Patch in the server then i reconfigure the profile in Enson 2500 then it connected.<br />
  653. <br />
  654. <br />
  655. " 2017-01-30 11:10:04 60 NULL 0
  656. 5978 2913 Shrabani Pal "Sir,<br />
  657. <br />
  658. As per our conversation, you are facing the problem of license. This problem was resolved after discussion with Mr.Pradip Bothra<br />
  659. <br />
  660. Shrabani Paul<br />
  661. 033-66336523<br />
  662. " 2017-01-30 15:24:09 15 1 1
  663. 5979 2905 Chhabi Basu "25/1:<br />
  664. Dear Sir,<br />
  665. As per screenshot I think it is java related issue.<br />
  666. I called Mr. Arunava.He is checking the system .After that he will update the feedback.If any issue related to cyberoam later I will check.<br />
  667. <br />
  668. Regards,<br />
  669. Chhabi<br />
  670. <br />
  671. Chhabi Basu<br />
  672. <br />
  673. NCS Computech Ltd.<br />
  674. 033-66336525<br />
  675. " 2017-01-30 16:13:24 8 NULL 1
  676. 5980 2905 Chhabi Basu "Dear Sir,<br />
  677. Today I have taken Garden Desktop on remote session.As per our observation problem is Java related,not Cyberoam related.Even I have created a single FW policy in Cyberoam for that system with everything allowed.But still same error.So we can conclude the issue is not related to Cyberoam.<br />
  678. <br />
  679. Chhabi Basu<br />
  680. <br />
  681. NCS Computech Ltd.<br />
  682. 033-66336525<br />
  683. " 2017-01-30 16:16:58 8 NULL 1
  684. 5981 2913 Anupam Manna Please send us licence file it's given meassage that it will be expire on 4th Feb 2017 2017-01-31 10:59:53 0 NULL 0
  685. 5982 2929 Sarath Kumar "I installed Enson ZC-1080 software(EnsonServerSuite,RDPWrap), and Configure the server in Enson ZC-1080 Machine, Call Successfully Completed...<br />
  686. <br />
  687. <br />
  688. " 2017-01-31 13:50:34 60 NULL 0
  689. 5983 2865 Sarath Kumar "Demo Successfully Completed...<br />
  690. <br />
  691. <br />
  692. " 2017-01-31 13:51:24 60 NULL 0
  693. 5984 2933 Chhabi Basu "Dear Sir,<br />
  694. Escalated your issue to Google support.Waiting for their reply.You will also receive reply to mail id &quot;admin@skipperlimited.com&quot;<br />
  695. <br />
  696. Chhabi Basu<br />
  697. <br />
  698. NCS Computech Ltd.<br />
  699. 033-66336525<br />
  700. " 2017-01-31 16:54:34 8 NULL 1
  701. 5985 2925 Chhabi Basu "Dear Sir,<br />
  702. Remotely observed that problem was not from FortiAP.<br />
  703. Internal wifi users was getting wrong ip and gateway from internal DHCP device.Explained the matter to you. You also observed that.<br />
  704. <br />
  705. Regards,<br />
  706. Chhabi<br />
  707. <br />
  708. Chhabi Basu<br />
  709. <br />
  710. NCS Computech Ltd.<br />
  711. 033-66336525<br />
  712. " 2017-01-31 16:56:45 8 NULL 1
  713. 5986 2846 Kameshwaran G "In there system eset anti virus is expired ,so i renewed the eset<br />
  714. <br />
  715. Thanks and Regards<br />
  716. <br />
  717. G.kameshwaran<br />
  718. <br />
  719. Solution Architect<br />
  720. <br />
  721. <br />
  722. <br />
  723. NCS Computech Ltd., 65 Jeeva Road, Chokkampudur,<br />
  724. <br />
  725. Coimbatore 641039.Phone: 73731 94794<br />
  726. <br />
  727. E-Mail : <a href=""mailto:kameshwaran.g@ncs.net.in"">kameshwaran.g@ncs.net.in</a><br />
  728. " 2017-02-02 10:52:08 36 NULL 0
  729. 5987 2852 Kameshwaran G "In there system eset anti virus is expired ,so i renewed the eset<br />
  730. <br />
  731. Thanks and Regards<br />
  732. <br />
  733. G.kameshwaran<br />
  734. <br />
  735. Solution Architect<br />
  736. <br />
  737. <br />
  738. <br />
  739. NCS Computech Ltd., 65 Jeeva Road, Chokkampudur,<br />
  740. <br />
  741. Coimbatore 641039.Phone: 73731 94794<br />
  742. <br />
  743. E-Mail : <a href=""mailto:kameshwaran.g@ncs.net.in"">kameshwaran.g@ncs.net.in</a><br />
  744. " 2017-02-02 10:52:29 36 NULL 0
  745. 5988 2909 Kameshwaran G "In there system eset anti virus is expired ,so i renewed the eset<br />
  746. <br />
  747. Thanks and Regards<br />
  748. <br />
  749. G.kameshwaran<br />
  750. <br />
  751. Solution Architect<br />
  752. <br />
  753. <br />
  754. <br />
  755. NCS Computech Ltd., 65 Jeeva Road, Chokkampudur,<br />
  756. <br />
  757. Coimbatore 641039.Phone: 73731 94794<br />
  758. <br />
  759. E-Mail : <a href=""mailto:kameshwaran.g@ncs.net.in"">kameshwaran.g@ncs.net.in</a><br />
  760. " 2017-02-02 10:52:58 36 NULL 0
  761. 5989 2891 Kameshwaran G "Demo given to the client there are satisfied<br />
  762. <br />
  763. Thanks and Regards<br />
  764. <br />
  765. G.kameshwaran<br />
  766. <br />
  767. Solution Architect<br />
  768. <br />
  769. <br />
  770. <br />
  771. NCS Computech Ltd., 65 Jeeva Road, Chokkampudur,<br />
  772. <br />
  773. Coimbatore 641039.Phone: 73731 94794<br />
  774. <br />
  775. E-Mail : <a href=""mailto:kameshwaran.g@ncs.net.in"">kameshwaran.g@ncs.net.in</a><br />
  776. " 2017-02-02 10:55:50 36 NULL 0
  777. 5990 2855 Kameshwaran G "there is some advirus in there system so i put a deep scan. Then the virus are cleaned<br />
  778. <br />
  779. Thanks and Regards<br />
  780. <br />
  781. G.kameshwaran<br />
  782. <br />
  783. Solution Architect<br />
  784. <br />
  785. <br />
  786. <br />
  787. NCS Computech Ltd., 65 Jeeva Road, Chokkampudur,<br />
  788. <br />
  789. Coimbatore 641039.Phone: 73731 94794<br />
  790. <br />
  791. E-Mail : <a href=""mailto:kameshwaran.g@ncs.net.in"">kameshwaran.g@ncs.net.in</a><br />
  792. " 2017-02-02 10:59:13 36 NULL 0
  793. 5991 2911 Kameshwaran G "In there system eset anti virus is expired ,so i renewed the eset<br />
  794. <br />
  795. Thanks and Regards<br />
  796. <br />
  797. G.kameshwaran<br />
  798. <br />
  799. Solution Architect<br />
  800. <br />
  801. <br />
  802. <br />
  803. NCS Computech Ltd., 65 Jeeva Road, Chokkampudur,<br />
  804. <br />
  805. Coimbatore 641039.Phone: 73731 94794<br />
  806. <br />
  807. E-Mail : <a href=""mailto:kameshwaran.g@ncs.net.in"">kameshwaran.g@ncs.net.in</a><br />
  808. " 2017-02-02 11:01:11 36 NULL 0
  809. 5992 2924 Kameshwaran G "IN there system printer driver is uninstalled so it did not work , and i reinstalled the printer driver then it work<br />
  810. <br />
  811. Thanks and Regards<br />
  812. <br />
  813. G.kameshwaran<br />
  814. <br />
  815. Solution Architect<br />
  816. <br />
  817. <br />
  818. <br />
  819. NCS Computech Ltd., 65 Jeeva Road, Chokkampudur,<br />
  820. <br />
  821. Coimbatore 641039.Phone: 73731 94794<br />
  822. <br />
  823. E-Mail : <a href=""mailto:kameshwaran.g@ncs.net.in"">kameshwaran.g@ncs.net.in</a><br />
  824. " 2017-02-02 11:35:29 36 NULL 0
  825. 5993 2893 Kameshwaran G "In there system eset is installed , when they try update the virus data base it was showing some error ,so i changed the firewall setting to learning mode then it worked<br />
  826. <br />
  827. Thanks and Regards<br />
  828. <br />
  829. G.kameshwaran<br />
  830. <br />
  831. Solution Architect<br />
  832. <br />
  833. <br />
  834. <br />
  835. NCS Computech Ltd., 65 Jeeva Road, Chokkampudur,<br />
  836. <br />
  837. Coimbatore 641039.Phone: 73731 94794<br />
  838. <br />
  839. E-Mail : <a href=""mailto:kameshwaran.g@ncs.net.in"">kameshwaran.g@ncs.net.in</a><br />
  840. " 2017-02-02 11:52:21 36 NULL 0
  841. 5994 2923 Kameshwaran G "In there eset console there is some setting is missed so it did not worked, Then i re config the setting then it worked<br />
  842. <br />
  843. Thanks and Regards<br />
  844. <br />
  845. G.kameshwaran<br />
  846. <br />
  847. Solution Architect<br />
  848. <br />
  849. <br />
  850. <br />
  851. NCS Computech Ltd., 65 Jeeva Road, Chokkampudur,<br />
  852. <br />
  853. Coimbatore 641039.Phone: 73731 94794<br />
  854. <br />
  855. E-Mail : <a href=""mailto:kameshwaran.g@ncs.net.in"">kameshwaran.g@ncs.net.in</a><br />
  856. " 2017-02-02 11:54:57 36 NULL 0
  857. 5995 2892 Kameshwaran G "I there system the ram is loosely connected so the problem came<br />
  858. <br />
  859. Thanks and Regards<br />
  860. <br />
  861. G.kameshwaran<br />
  862. <br />
  863. Solution Architect<br />
  864. <br />
  865. <br />
  866. <br />
  867. NCS Computech Ltd., 65 Jeeva Road, Chokkampudur,<br />
  868. <br />
  869. Coimbatore 641039.Phone: 73731 94794<br />
  870. <br />
  871. E-Mail : <a href=""mailto:kameshwaran.g@ncs.net.in"">kameshwaran.g@ncs.net.in</a><br />
  872. " 2017-02-02 11:59:11 36 NULL 0
  873. 5996 2910 Kameshwaran G "There monitor has some resolution problem , so the problem came<br />
  874. <br />
  875. Thanks and Regards<br />
  876. <br />
  877. G.kameshwaran<br />
  878. <br />
  879. Solution Architect<br />
  880. <br />
  881. <br />
  882. <br />
  883. NCS Computech Ltd., 65 Jeeva Road, Chokkampudur,<br />
  884. <br />
  885. Coimbatore 641039.Phone: 73731 94794<br />
  886. <br />
  887. E-Mail : <a href=""mailto:kameshwaran.g@ncs.net.in"">kameshwaran.g@ncs.net.in</a><br />
  888. " 2017-02-02 12:01:45 36 NULL 0
  889. 5997 2904 SUVRANIL BHATTACHARJEE "Still now we are facing same problem in WIFI signal poor for below room. So, Requesting to you kindly send engineer solve this problems at earliest.<br />
  890. Room Number: 201,202,213,214,301,302,313,314,401,402,413,414,501,502,513,514." 2017-02-02 15:33:38 0 NULL 0
  891. 5998 2913 Anupam Manna Still not receive licence file. We paid on 25th Jan 2017. please send us licence file as it will be expire on 4th Feb. 2017-02-03 10:00:31 0 NULL 0
  892. 5999 2933 Shrabani Pal "Dear Sir,<br />
  893. This mail was bouncing because the recipient domain is not accepting your domain, you need to asked them to check the issue or white list your domain to accept the mails.<br />
  894. <br />
  895. Shrabani Paul<br />
  896. 033-66336523<br />
  897. " 2017-02-03 13:11:15 15 NULL 1
  898. 6000 2912 Shrabani Pal "Sir,<br />
  899. <br />
  900. As per our telephonic discussion, you have discuss with Enjay support for replacement. They will provide you replacement device.<br />
  901. <br />
  902. Shrabani Paul<br />
  903. 033-66336523<br />
  904. " 2017-02-03 13:15:29 15 NULL 0
  905. 6001 2948 Riddhish Chandra Pal "device flash drive is not working so it seams like a hardware problem.<br />
  906. so create an ticket in support.fortinet.com for the same.<br />
  907. <br />
  908. Thanks &amp; regards <br />
  909. Riddhish Chandra Pal | Sr. Solution Architect <br />
  910. NCS Computech Limited<br />
  911. H-943/4, 201 &amp; 203, 2nd Floor, C Block, <br />
  912. Near DJB, MahipalPur, New Delhi – 110037 <br />
  913. M : +91-9654-341-094<br />
  914. Website: <a href=""http://www.ncs.net.in"">www.ncs.net.in</a><br />
  915. <br />
  916. We Deliver “ Safe, Secure &amp; Managed IT Services &amp; Infrastructureâ€<br />
  917. " 2017-02-03 16:01:56 38 NULL 0
  918. 6002 2828 Riddhish Chandra Pal "problem resolved<br />
  919. <br />
  920. Thanks &amp; regards <br />
  921. Riddhish Chandra Pal | Sr. Solution Architect <br />
  922. NCS Computech Limited<br />
  923. H-943/4, 201 &amp; 203, 2nd Floor, C Block, <br />
  924. Near DJB, MahipalPur, New Delhi – 110037 <br />
  925. M : +91-9654-341-094<br />
  926. Website: <a href=""http://www.ncs.net.in"">www.ncs.net.in</a><br />
  927. <br />
  928. We Deliver “ Safe, Secure &amp; Managed IT Services &amp; Infrastructureâ€<br />
  929. " 2017-02-03 16:05:22 38 NULL 0
  930. 6003 2496 Riddhish Chandra Pal "FGT 80C is down due to the hardware issue. <br />
  931. Device is unable to read/write the system flash,so Forti OS cant be reloaded/reformat on the same.<br />
  932. <br />
  933. need to change the FGT 80C unit<br />
  934. <br />
  935. Thanks &amp; regards <br />
  936. Riddhish Chandra Pal | Sr. Solution Architect <br />
  937. NCS Computech Limited<br />
  938. H-943/4, 201 &amp; 203, 2nd Floor, C Block, <br />
  939. Near DJB, MahipalPur, New Delhi – 110037 <br />
  940. M : +91-9654-341-094<br />
  941. Website: <a href=""http://www.ncs.net.in"">www.ncs.net.in</a><br />
  942. <br />
  943. We Deliver “ Safe, Secure &amp; Managed IT Services &amp; Infrastructureâ€<br />
  944. " 2017-02-03 16:17:10 38 NULL 0
  945. 6004 2915 Riddhish Chandra Pal "problem resolved;<br />
  946. <br />
  947. as disscussed with mr. hira sing please find the below link for the mac filtering. <br />
  948. <br />
  949. <a href=""http://cookbook.fortinet.com/mac-access-control/"">http://cookbook.fortinet.com/mac-access-control/</a>" 2017-02-03 17:00:43 38 NULL 0
  950. 6005 2906 Riddhish Chandra Pal "problem resolved. <br />
  951. <br />
  952. user was unable to configure the system interface and policy.<br />
  953. <br />
  954. Thanks &amp; regards <br />
  955. Riddhish Chandra Pal | Sr. Solution Architect <br />
  956. NCS Computech Limited<br />
  957. H-943/4, 201 &amp; 203, 2nd Floor, C Block, <br />
  958. Near DJB, MahipalPur, New Delhi – 110037 <br />
  959. M : +91-9654-341-094<br />
  960. Website: <a href=""http://www.ncs.net.in"">www.ncs.net.in</a><br />
  961. <br />
  962. We Deliver “ Safe, Secure &amp; Managed IT Services &amp; Infrastructureâ€<br />
  963. " 2017-02-03 17:01:51 38 NULL 0
  964. 6006 2905 Subhasis Ghosh thank you. please close the call 2017-02-03 18:17:06 0 NULL 0
  965. 6007 2905 Subhasis Ghosh thank you. please close the call 2017-02-03 18:17:11 0 NULL 0
  966. 6008 2955 Rajsekhar Sarkar "Visited on Thursday 2nd Feb 2017.<br />
  967. <br />
  968. They are processing to implement VLAN. So call is rescheduled after VLAN configuration.<br />
  969. <br />
  970. Rajsekhar Sarkar<br />
  971. Support Executive<br />
  972. (033)66336522<br />
  973. " 2017-02-04 11:29:39 11 NULL 1
  974. 6009 2905 Chhabi Basu "Dear Sir,<br />
  975. Thanks for feedback.<br />
  976. <br />
  977. Chhabi Basu<br />
  978. <br />
  979. NCS Computech Ltd.<br />
  980. 033-66336525<br />
  981. " 2017-02-04 12:03:57 8 NULL 1
  982. 6010 2951 Rajsekhar Sarkar "Customer will contact after discussion with Mrs Mrinal Bhagat.<br />
  983. <br />
  984. Rajsekhar Sarkar<br />
  985. Support Executive<br />
  986. (033)66336522<br />
  987. " 2017-02-04 13:16:45 11 NULL 1
  988. 6011 2952 Shrabani Pal "Sir,<br />
  989. <br />
  990. I have add the mail id <a href=""mailto:hrmgrpune@hindusthan.com"">hrmgrpune@hindusthan.com</a> in inforward &amp; outforward mail id <a href=""mailto:hrpune@hindusthan.com"">hrpune@hindusthan.com</a>.<br />
  991. <br />
  992. As per you problem was resolved.<br />
  993. <br />
  994. Shrabani Paul<br />
  995. 033-66336523<br />
  996. " 2017-02-04 13:17:33 15 NULL 1
  997. 6012 2275 SANMAY ADHIKARY As discussed please set the password Calc$abcd12 2017-02-04 13:22:57 0 NULL 0
  998. 6013 2895 Mukesh Kumar -Raj "20/01/2017<br />
  999. <br />
  1000. <br />
  1001. Eset Antivirus Sever Checked.Eset and client side Antivirus checked<br />
  1002. may be some computers problems short out.<br />
  1003. some computers formats. Format computers now Antivirus Installed<br />
  1004. <br />
  1005. <br />
  1006. " 2017-02-04 14:22:18 43 NULL 0
  1007. 6014 2954 Rajsekhar Sarkar "All policies checked and traffic is blocking at VPN router. So kindly check with VPN router first and then call us accordingly.<br />
  1008. <br />
  1009. Rajsekhar Sarkar<br />
  1010. Support Executive<br />
  1011. (033)66336522<br />
  1012. " 2017-02-04 14:22:32 11 NULL 1
  1013. 6015 2895 Mukesh Kumar -Raj "23/01/2017<br />
  1014. <br />
  1015. <br />
  1016. Eset Antivirus Sever Checked.Eset and client side Antivirus checked<br />
  1017. may be some computers problems short out.<br />
  1018. some computers formats. Format computers now Antivirus Installed<br />
  1019. <br />
  1020. <br />
  1021. " 2017-02-04 14:23:01 43 NULL 0
  1022. 6016 2895 Mukesh Kumar -Raj "24/01/2017<br />
  1023. <br />
  1024. <br />
  1025. Eset Antivirus Sever Checked.Eset and client side Antivirus checked<br />
  1026. may be some computers problems short out.<br />
  1027. some computers formats. Format computers now Antivirus Installed<br />
  1028. <br />
  1029. <br />
  1030. " 2017-02-04 14:23:32 43 NULL 0
  1031. 6017 2895 Mukesh Kumar -Raj "25/01/2017<br />
  1032. <br />
  1033. <br />
  1034. Eset Antivirus Sever Checked.Eset and client side Antivirus checked<br />
  1035. may be some computers problems short out.<br />
  1036. some computers formats. Format computers now Antivirus Installed<br />
  1037. <br />
  1038. <br />
  1039. " 2017-02-04 14:23:57 43 NULL 0
  1040. 6018 2895 Mukesh Kumar -Raj "27/01/2017<br />
  1041. <br />
  1042. <br />
  1043. Eset Antivirus Sever Checked.Eset and client side Antivirus checked<br />
  1044. may be some computers problems short out.<br />
  1045. some computers formats. Format computers now Antivirus Installed<br />
  1046. <br />
  1047. <br />
  1048. " 2017-02-04 14:24:20 43 NULL 0
  1049. 6019 2895 Mukesh Kumar -Raj "30/01/2017<br />
  1050. <br />
  1051. <br />
  1052. Eset Antivirus Sever Checked.Eset and client side Antivirus checked<br />
  1053. may be some computers problems short out.<br />
  1054. some computers formats. Format computers now Antivirus Installed<br />
  1055. <br />
  1056. <br />
  1057. " 2017-02-04 14:24:52 43 NULL 0
  1058. 6020 2953 Shrabani Pal "Sir,<br />
  1059. <br />
  1060. As per our engineer Mr.Anup Das, connect the DHCP &amp; problem resolved.<br />
  1061. <br />
  1062. Shrabani Paul<br />
  1063. 033-66336523<br />
  1064. " 2017-02-04 14:25:21 15 NULL 0
  1065. 6021 2895 Mukesh Kumar -Raj "31/01/2017<br />
  1066. <br />
  1067. <br />
  1068. Eset Antivirus Sever Checked.Eset and client side Antivirus checked<br />
  1069. may be some computers problems short out.<br />
  1070. some computers formats. Format computers now Antivirus Installed<br />
  1071. <br />
  1072. <br />
  1073. " 2017-02-04 14:25:26 43 NULL 0
  1074. 6022 2275 Chhabi Basu "1.Pl. observe whether same problem is there or not<br />
  1075. <br />
  1076. 2.Password has been set as above<br />
  1077. <br />
  1078. 3.Observed still FGT is not shutting down properly.Pl. take care, otherwise any time Firmware it may be crash.<br />
  1079. <br />
  1080. Chhabi Basu<br />
  1081. <br />
  1082. NCS Computech Ltd.<br />
  1083. 033-66336525<br />
  1084. " 2017-02-04 15:18:58 8 NULL 1
  1085. 6023 2824 Rajsekhar Sarkar "We can proceed to create the site to site ipsec vpn once renewal done.<br />
  1086. <br />
  1087. Rajsekhar Sarkar<br />
  1088. Support Executive<br />
  1089. (033)66336522<br />
  1090. " 2017-02-04 16:43:08 11 NULL 1
  1091. 6024 2958 Chhabi Basu "Observed there was no av and email filter assigned.<br />
  1092. Created Email filter and AV profile and assigned to some LAN -&gt;WAN FW policy.Suggested you to assign above profiles to all LAN -&gt;WAN FW policy.<br />
  1093. Pl. monitor the device and update feedback.<br />
  1094. <br />
  1095. Chhabi Basu<br />
  1096. <br />
  1097. NCS Computech Ltd.<br />
  1098. 033-66336525<br />
  1099. " 2017-02-04 16:58:39 8 NULL 1
  1100. 6025 2958 Aamir Ansari "Thanks for your support<br />
  1101. I have implemented the Email filtering in all network policies and keep it under monitoring. I will update the feedback shortly.<br />
  1102. <br />
  1103. Thanks<br />
  1104. Aamir Ansari<br />
  1105. Network Admin<br />
  1106. IIM Lucknow<br />
  1107. 05226696957" 2017-02-04 17:14:22 0 NULL 0
  1108.  
  1109. ======================
  1110. id user pass isadmin name email signature language categories afterreply autostart notify_customer_new notify_customer_reply show_suggested notify_new_unassigned notify_new_my notify_reply_unassigned notify_reply_my notify_assigned notify_pm notify_note default_list autoassign heskprivileges ratingneg ratingpos rating replies
  1111. 1 admin dc41f89b94be75e8d41f805adda8cc1befedff0a 1 Pradip Bothra pradip.bothra@ncs.net.in "Regards,
  1112. Pradip Bothra" NULL 0 1 1 1 1 0 1 0 1 1 1 1 0 0 0 0 7
  1113. 6 ashim.das ad930ce2a6bef5ea944e6b01a31273ec0df34831 1 Ashim Das ashim.das@ncs.net.in "With Regards
  1114.  
  1115. Ashim Kumar Das
  1116. R&amp;D Head
  1117. +91 33 66336500/29
  1118. NCS Computech Ltd." NULL 0 0 1 1 1 0 1 0 1 1 1 1 0 0 0 0 32
  1119. 5 manohar.malani cbbb40ccfa479157c3d3bd3c9d6046370000b766 1 Manohar Malani manohar.malani@ncs.net.in "Manohar Malani
  1120.  
  1121. CEO, NCS Computech Ltd." NULL 0 0 1 1 1 0 1 0 1 1 1 1 0 0 0 0 0
  1122. 4 shashank.somani c453186421bbcdc1c874b569ced068272cae2c5e 1 Shashank Somani shashank.somani@ncs.net.in "Shashank Somani
  1123.  
  1124. NCS Computech Ltd." NULL 0 0 1 1 1 0 1 0 1 1 1 1 0 0 0 0 0
  1125. 7 ncssupport c8705227612a0a80bf5dedb110207772e77a2de2 0 ncssupport support@ncs.net.in "NCS Support
  1126.  
  1127. NCS Computech Ltd." NULL 2,5,12,15,4,14,1 0 0 1 1 1 1 1 1 1 1 1 1 1 can_view_tickets,can_reply_tickets,can_edit_tickets,can_merge_tickets,can_change_cat,can_man_kb,can_man_ticket_tpl,can_add_archive,can_assign_self,can_assign_others,can_view_unassigned,can_view_ass_others,can_run_reports,can_run_reports_full,can_export,can_view_online,can_service_msg 0 0 0 0
  1128. 8 chhabi.basu d85a3d0b8fa932871265468da2ddcc7413709e17 1 Chhabi Basu chhabi.basu@ncs.net.in "Chhabi Basu
  1129.  
  1130. NCS Computech Ltd.
  1131. 033-66336525" NULL 0 0 1 1 1 1 1 1 1 1 1 1 s0=1&s2=1&s4=1&s1=1&s5=1&p0=1&p2=1&p1=1&p3=1&s_my=1&s_un=1&s_ot=1&sort=owner&g=&category=0&limit=20&asc=1&more=1 0 2 5 3.85714 613
  1132. 9 mukesh.bhakat b33638187852827095a9658958e6f3b2d43cc366 0 Mukesh Bhakat mukesh.bhakat@ncsgroup.net.in "Regards,
  1133. Mukesh Bhakat
  1134. Support Executive
  1135. NCS COMPUTECH LTD.
  1136. 03366336527/24" NULL 2,5,12,15,4,14,1,19,20,21,22,24 0 0 1 1 1 1 1 1 1 1 1 1 s0=1&s2=1&s4=1&s1=1&s5=1&p0=1&p2=1&p1=1&p3=1&s_my=1&s_un=1&sort=status&g=&category=0&limit=20&asc=1&more=1 0 can_view_tickets,can_reply_tickets,can_change_cat,can_add_archive,can_assign_self,can_assign_others,can_view_unassigned,can_view_ass_others,can_view_online 2 10 4.33333 366
  1137. 10 pradipta.karmakar d6d2feef1f96602a8eebacf0ce649ed352224eff 0 Pradipta Roy Karmakar pradipta.karmakar@ncs.net.in NULL 2,5,12,15,4,14,1,19,20,21,22,23,24 0 0 1 1 1 1 1 1 1 1 1 1 0 can_view_tickets,can_reply_tickets,can_change_cat,can_add_archive,can_assign_self,can_assign_others,can_view_unassigned,can_view_ass_others,can_view_online 2 3 3.4 584
  1138. 11 rajsekhar.sarkar c091a524fce0c20bc563fd3c699c57927e6c66a1 0 Rajsekhar Sarkar rajsekhar.sarkar@ncs.net.in "Rajsekhar Sarkar
  1139. Support Executive
  1140. (033)66336522" NULL 2,5,12,15,4,14,1,19,20,21,22,23,24 0 0 1 1 1 1 1 1 1 1 1 1 s0=1&s2=1&s4=1&s1=1&s5=1&p0=1&p2=1&p1=1&p3=1&s_my=1&s_un=1&sort=status&g=&category=0&limit=20&asc=1&more=1 0 can_view_tickets,can_reply_tickets,can_change_cat,can_add_archive,can_assign_self,can_assign_others,can_view_unassigned,can_view_ass_others,can_view_online 6 15 3.85714 712
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