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<title>Linguaville Refund Policy</title>

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								<h1>LinguaVille Refund Policy for Family and School Licenses</h1>
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									<img style="float: right;" src="images/pdf-icon.png"><p style="float: right;margin:0 5px 0 0;"><a style="color:#a5b739;font-size:12px;" href="#">Download PDF</a></p>
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								<p>
									<p style="text-indent: 20px"/><b style="color:#fdb82e">Refund Policy for Family Licences.</b><br/>
									<p style="text-indent: 20px"/>Linguaville offers a no questions asked 7 day money back guarantee. After this agreed time no refunds will be offered. If a refund is required, a request is made via email to <a href="mailto:admin@linguaville.com" style="color:#4082c4;text-decoration:none">admin@linguaville.com</a>. Please provide the following information within your email :
								</p>
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										Full Name of User<br/>
										Address including Country<br/>
										Contact Telephone Number, and or Skype telephone number<br/>
										Email address you used within Linguaville registration<br/>
										The Date you purchased the registration<br/>
										Language(s) purchased requiring a refund<br/>
										The Reason you require a refund<br/>
										Please also identify the method of payment, i.e. Voucher, Mastercard, Visa, Paypal etc
									</p>
								</div>
								<p>
									<p style="text-indent: 20px"/>Once this information has been received by us, please allow the admin department 7 days to process your refund. Once the refund has been made, your registration will be cancelled and you will no longer be able to access your account.
								</p>
								<p>
									<p style="text-indent: 20px"/><b style="color:#fdb82e">Refund Policy for School Licences</b><br/>
									<p style="text-indent: 20px"/>Linguaville offers a no questions asked 7 day money back guarantee. After this agreed time no refunds will be offered. If a refund is required, you may contact us on <a href="#" style="color:#4082c4;text-decoration:none">02 4365 1023</a> or alternatively email us on <a href="mailto:school@linguaville.com" style="color:#4082c4;text-decoration:none">school@linguaville.com</a>. Please provide the following information within your email:
								</p>
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									<p>
										Full Name of User<br/>
										School Name<br/>
										Address including Country<br/>
										Contact Telephone Number, and or Skype telephone number<br/>
										Email address you used within Linguaville registration<br/>
										The Date you purchased the registration<br/>
										Language(s) purchased, requiring a refund<br/>
										The Reason you require a refund<br/>
										Please also identify the invoice and method of payment, i.e. Invoice number, Direct Transfer etc
									</p>
								</div>
								<p>
									<p style="text-indent: 20px"/>Once this information has been received by us, please allow the school admin department 7 days to process your refund. Once the refund has been made, your registration and licences will be cancelled and you will no longer be able to access your account.
								</p>
								<p>
									<p style="text-indent: 20px"/><b style="color:#fdb82e">Refund Policy on E Tutor and E Trans (Service)</b><br/>
									<p style="text-indent: 20px"/>Linguaville offers a no questions asked 7 day money back guarantee on all <b>unused</b> services. After this agreed time no refunds will be offered. If a refund is required on a unused service, please email us on <a href="mailto:admin@linguaville.com" style="color:#4082c4;text-decoration:none">admin@linguaville.com</a> Please provide the following information within your email
								</p>
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									<p>
										Full Name of User<br/>
										Address including Country<br/>
										Contact Telephone Number, and or Skype telephone number<br/>
										Email address you used within Linguaville registration<br/>
										The Date you purchased the service of E Tutor or E Trans<br/>
										The service requiring a refund<br/>
										The Reason you require a refund<br/>
										Please also identify the method of payment, <br/>
										Any additional information which would be helpful to the admin, E Tutor and E Trans Dept.
									</p>
								</div>
								<p>
									<p style="text-indent: 20px"/>Once this information has been received by us, please allow the admin department 7 days to process your refund. Once the refund has been made, your E Tutor or  E Trans service will be cancelled and you will no longer be able to access this part of the Linguaville system.
								</p>
								<p>
									<p style="text-indent: 20px"/>For refunds relating to <b>used</b> services, these are subject to internal examination and vetting procedure. All E Tutor lessons are recorded by Linguaville. Any claim is to be made within 24 hours of the end of the lesson to <a href="mailto:support@linguaville.com" style="color:#4082c4;text-decoration:none">support@linguaville.com</a> providing a written account of the claim. You will also need to enclose the original document and the translated document if applicable. Our Support department will examine your document and review the translated document or alternatively listen to the lesson and then respond in writing to you within 7 working days. This response will be a final decision on the used lesson.
								</p>

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