Dear Customer,

Your current orders are on hold pending extra verification. This process is simply to confirm that you are the owner of the PayPal account and credit card with which your purchase was made. Unfortunately, we receive a high volume of fraudulent orders and steps like this are necessary, both for our own protection and the millions of people who fall victim to identity theft each year. Most unauthorized orders we receive are made by children, as young as 10 years old, who are using their parents credit cards without their knowledge. In most cases verification is required only once for each customer, and you will likely not need to provide any extra information for future orders. Rest assured that your personal information will remain confidential and will not be used for any purpose other than fraud prevention. We understand that this is an inconvenience and we appreciate your cooperation.

To complete the verification process, you must:
1, Send us a picture of your Photo ID  via email to this e-mail address from your paypal registered e-mail.
2, Send us your phone number via e-mail to this e-mail address
3, Send us your diablo 3 character name and battle tag via email to this e-mail address from your paypal registered e-mail.

We need both of the informations to complete the verification progress. Again, we apologize for the inconvenience and we look forward to approving your order and getting your items to you as fast as possible. If you have any questions about this process, feel free to ask. You can also contact us via Live help.

Sincerely,