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Apr 27th, 2017
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  1.  
  2. New message from: newegg (747,318)
  3. Thank you for contacting back.
  4.  
  5. I am very happy to assist you. I have checked your order and show that the request has been processed on 04/24. Once there is a result, you will be updated via email in a timely manner. Thanks for your patience.
  6.  
  7. Please let us know if you have any further questions or concerns. We'll be more than glad to assist you. Until then, thank you for contacting Newegg. Have an EGGcellent day!
  8.  
  9. Bella W.
  10. Reply
  11. Your previous message
  12.  
  13. If possible, could you make the pick up day a monday or a tuesday? My wife and i both work every day except those two. However, if that is no possible, my wife is usually home after 4pm.
  14.  
  15. Thanks!
  16. newegg:
  17.  
  18. Thank you for contacting Newegg.
  19.  
  20. Thank you for bring this to our attention. I have sent a request to pick up the package for you. We will set up a UPS pickup within the next 2 business days to return the package back to Newegg. Please be advised that we will not contact you to request the package be shipped back using any other shipping carrier other than UPS. UPS pickup hours (residential and business): Mon-Fri, 9am-7pm local time. If you receive any suspicious calls or calls from anyone claiming to be a Newegg employee, please call us immediately at 800 390-1119 or use our live chat on our website.”
  21.  
  22.  
  23. Please let us know if you have any further questions or concerns. We'll be more than glad to assist you. Until then, thank you for contacting Newegg. Have an EGGcellent day.
  24.  
  25. Bess G.
  26. Your previous message
  27.  
  28. It looks like you will have to mail me the label. The 2nd one you submitted to me via email also canceled itself the same day. =/
  29. newegg:
  30.  
  31. Thank you for contacting Newegg.
  32.  
  33. We truly apologize for this situation. The shipping label was cancelled for verification concerns. In this situation, I have issued a new label to you. You will receive a link to the FedEx return shipping label within several hours via email. Please print the label and tape it onto the outside of the package. The label must be scanned into FedEx’s system within 7 days, so please return the package as soon as possible. If you are unable to return the package within 7 days, please contact us so we may issue you a new shipping label.
  34.  
  35. If the label is cancelled again, we will need to mail a label to your billing address.
  36.  
  37. Thank you in advance for your patience and understanding.
  38.  
  39. Please let us know if you have any further questions or concerns. We'll be more than glad to assist you. Until then, thank you for contacting Newegg. Have an EGGcellent day!
  40.  
  41. Thank you,
  42.  
  43. Sally Z
  44. Your previous message
  45.  
  46. I just got an email stating my shipping label expired past the 7 days?
  47. newegg:
  48.  
  49. Thank you for contacting Newegg.
  50.  
  51. Thank you very much for that information. I have created a refund RMA# 73713780 for you. Please remember to return the retail box and all accessories originally included with the item(s). A confirmation email has been sent to you with the return instructions and a pre-paid shipping label so you may return the product(s).
  52.  
  53. You will receive this email within the next 24 hours. Please print the label and tape it onto the outside of your returning package. The pre-paid shipping label does expire in 7 days so please make sure you send this package as soon as possible. Once your return is received, it will take 2-5 (7-10 notebooks) business days to process.
  54.  
  55. If you do not receive the refund, I advise you to charge back with your bank.
  56.  
  57. Please let us know if you have any further questions or concerns. We'll be more than glad to assist you. Until then, thank you for contacting Newegg. Have an EGGcellent day!
  58.  
  59. Yvette.W
  60. Your previous message
  61.  
  62. Yes, I have received the order. It is fully intact with all products and has not been opened.
  63.  
  64. My address is:
  65.  
  66. 1412 SW 28th Terrace
  67. Cape Coral, FL 33914
  68.  
  69. I'm still not 100% sure why someone would hack my account only to order products and ship them to me, unless the seller of the product was involved with hacking my account and purchasing the product from themselves. In that event, I would expect to never get the product. Strange.
  70.  
  71. Anyways, I just need a shipping label to return this product.
  72.  
  73. Thank you for your time.
  74. newegg:
  75.  
  76. Thank you for contacting Newegg.
  77.  
  78. I do apologize for the confusion. Since you have received it. does the order's shipping address is belong to you? Do you have the retail box with intact UPC code and all the accessories? Could you please provide your current shipping address? Is the item physically damaged?
  79.  
  80. Please let us know if you have any further questions or concerns. We'll be more than glad to assist you. Until then, thank you for contacting Newegg. Have an EGGcellent day!
  81.  
  82. Bella W.
  83. Your previous message
  84.  
  85. Is there any way I can just be sent a shipping label? I can drop it off tomorrow since I am off work. I'd rather not give out my phone number or personal information due to the circumstances I am going through. Besides, I am not able to send my email address or phone number via ebay's messaging system.
  86.  
  87. I am sorry for any inconvenience this may have caused. I simply want to return this product I never ordered and not be charged.
  88. newegg:
  89.  
  90. Thank you for contacting Newegg.
  91.  
  92. I would be happy to assist you with your issue. I would like to send a request to pick up the package from your address. Before that, would you please provide me with your full name and your good contact phone number? Also, what is your valid email address?
  93.  
  94. Please let us know if you have any further questions or concerns. We'll be more than glad to assist you. Until then, thank you for contacting Newegg. Have an EGGcellent day!
  95.  
  96. Annie.A
  97. Your previous message
  98.  
  99. Yes, I received it today. How should I go about returning it? Will Ebay or Newegg provide a shipping label?
  100.  
  101. Thanks!
  102. newegg:
  103.  
  104. Thank you for contacting back.
  105.  
  106. I am very happy to assist you. At this time, this order has been delivered to the order's shipping address on 04/14. Have you received it?
  107.  
  108. At the same time, I show that this account has been blocked on 4/12/2017 6:28:52 PM.
  109.  
  110. Please let us know if you have any further questions or concerns. We'll be more than glad to assist you. Until then, thank you for contacting Newegg. Have an EGGcellent day!
  111.  
  112. Bella W.
  113. Your previous message
  114.  
  115. Thank you for your reply. I have worked with Ebay and Paypal to correct what happened. Apparently someone managed to get into my Ebay account and make these purchases via Paypal. My credit card was not compromised, it was just the Ebay account. What is your recommendation in regards to the product? Is there a return label? Process a normal return? Contact Ebay directly so I can return it? According to FedEx it will be here tomorrow.
  116.  
  117. My name is Theodor Melsheimer. Given what has happened I hope you don't mind me not giving out my personal phone number. I would prefer to continue contact through email if possible.
  118.  
  119. Thank you for your time and understanding!
  120. newegg:
  121.  
  122. Dear tmelsh1983,
  123.  
  124.  
  125. Thank you for contacting Newegg.
  126.  
  127.  
  128. I’m afraid this order has already been shipped out. To fully resolve this situation I recommend contacting your card-issuing bank to advise them of this fraudulent charge and to dispute the charges, and filing a police report with your local police department.
  129.  
  130. I will forward this account information to our Fraud prevention department so they can block the account and this credit card and email address from being used on our website in the future. If you would like to place an order in the future, you will need to use a different credit card and email address.
  131.  
  132. Before that, may I have your phone number and name should we need to reach you for more information?
  133.  
  134.  
  135. Please let us know if you have any further questions or concerns. We'll be more than glad to assist you. Until then, thank you for contacting Newegg. Have an EGGcellent day!
  136.  
  137.  
  138.  
  139. Thank you,
  140.  
  141. Lisa F.
  142. Your previous message
  143.  
  144. My account on ebay and paypal were compromised. This purchase was not authorized by me and I need to cancel or return the item. I am still trying to figure out exactly what happened.
  145.  
  146. Sorry for the inconvenience
  147.  
  148. Thank you.
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