[15:43] [user]Noah[/user]: Hey there Glacial! When you're around, can you give me a shout, please? C:
[15:44] [user]Caitlyn[/user]: Sure, I oughta be free in.. a lil' bit, I'm in D&D right now, not sure how long it'll be.
[15:44] [user]Caitlyn[/user]: Everything okay?
[15:44] [user]Noah[/user]: All right! Just send a PM my way when you're available!
[15:44] [user]Noah[/user]: I'd just like to discuss some Helpdesk things!
[16:08] [user]smAshleyx[/user] submitted a help desk ticket: [url=https://www.f-list.net/view_ticket.php?id=122013]Autogenerated ticket:  Blocked-until-edited charac[/url]
[16:15] [user]Temp Girl[/user] submitted a help desk ticket: [url=https://www.f-list.net/view_ticket.php?id=122014]My characters were all deleted![/url]
[16:31] [user]Barbarian[/user] submitted a help desk ticket: [url=https://www.f-list.net/view_ticket.php?id=122015]Reporting note[/url]
[16:33] [user]<Unregistered>[/user] submitted a help desk ticket: [url=https://www.f-list.net/view_ticket.php?id=122016]Can&#039;&#039;t access my account[/url]
[16:40] [user]Barbarian[/user] has logged out.
[16:49] [user]Caitlyn[/user]: Okay, all done
[16:57] [user]Noah[/user]: Awesome, awesome! So I'm just reaching out in order to talk to you a little bit about the activity that's been going on lately. I'm a little bit concerned with the lack of activity going on from you on the Helpdesk end for... well, quite some time. I'm reaching out to sort of figure out what exactly is going on! I know Eden spoke to you about it a few months ago, but it doesn't really seem like anything's really changed in regards to handling tickets on the regular, being present in Rocketchat, or even speaking up in the Helpdesk chat room on F-chat
[16:59] [user]Prompto-[/user] submitted a help desk ticket: [url=https://www.f-list.net/view_ticket.php?id=122017]Reporting user: prompto[/url]
[16:59] [user]Vel Andros[/user] has logged out.
[17:02] [user]Caitlyn[/user]: Yeah, I had a feeling this'd be the topic. I know my contributions have been.. well, pretty much nil for a while. Combination of factors, the short version is.. Partly for a while the times I'd look in tickets and have one I could do would be infrequent, grab when I could but otherwise mostly push name request or deletion tickets to those queues and try again later. Mostly.. Real life affairs. Combination of busy with a work thing, emotional issues, holidays, worse emotional issues and a small breakdown.. more or less in that order. Been kind of a stressed mess, which doesn't excuse much but I'm more wanting to.. highlight what are at least contributing factors. I did a few the other day, and I'm in a less-awful spot emotionally now, so I'm intending to try and pick up doing.. well, literally any tickets since that would be an improvement.

That's more or less the state of it from my end. Sorry about that. :<
[17:03] [user]Flandre vamp[/user] submitted a help desk ticket: [url=https://www.f-list.net/view_ticket.php?id=122018]Reporting user: Flandre Scarlet[/url]
[17:06] [user]Noah[/user]: Well the ones that you did the other day were ones that you submitted yourself. The last one you handled that came from an actual user was a month ago. I can understand real life issues and whatnot interfering, but it's a good point to stress that communication needs to be at the forefront! Eins, Eden, myself, all Helpdeskers need a break from time to time. It'd be good to give us a heads up about this kind of stuff on Rocketchat in the future, as that's where I primarily keep track of everyone!
[17:08] [user]Boytoy Brownie[/user] submitted a help desk ticket: [url=https://www.f-list.net/view_ticket.php?id=122019]Reporting user: Brownie[/url]
[17:09] [user]Caitlyn[/user]: That's fair; though Eins has been aware of my general state pretty much the whole way, I should've said something more openly. I did.. consider that I should a few times but got anxiety about it and.. Bleugh. Been kind of a mess.
[17:10] [user]Noah[/user]: Informing Eins about it is a good step, though I really don't have the same kind of relationship the two of you have! Real life issues can come up from time to time and I do understand that. It happens with everyone. With issues like Obsidian recently falling into inactivity as well, I'm just not wanting it to look like we have a double standard just because Eden and Eins do happen to be pretty close to you, you know?
[17:11] [user]Noah[/user]: Just make sure to be more active in Rocketchat at least! Being present and at least contributing to conversation and whatnot will at least show activity in some regard and we can make sure you're doing okay. Rocketchat is kind of pivotal for interstaff communication and whatnot and it's hard for me to do that if you're just informing Eden and Eins about things and not the whole team, you know? :V
[17:14] [user]Caitlyn[/user]: Oh absolutely, god knows I don't want to fall into the nepotism category of 'oh they're softer on the ones they're close to' side of things. I mostly meant it as a.. awareness thing, not a 'oh she's close she should totally vouch for me' she'd bite my fucking head off for that xD

Yeah, I'll work to improve on that. Thanks for being patient and understanding too, I'm not trying to take the piss or anything. And yeah that's fine, I'll hang around more and try to poke my head in more often.
[17:15] [user]Noah[/user]: It's really up to you on how you do want to proceed, at least! We really can go two separate ways: you can definitely jump into ROcketchat, handle tickets, have a more active presence, or we can also potentially look at providing you a similar thing that we provided to Obsidian: providing a temporary break from staff (with an open door to return at a time you feel more comfortable) so that you can tackle any RL issues that are kind of an "obstacle" per se.
[17:16] [user]Noah[/user]: Since if RL is stressing you out and causing a lot of emotional and psychological burden, it ain't really healthy to deal with those and also having to worry about being active on staff at the same time. It'd be best if you're in a good "headspace" so that inactivity doesn't flourish or anything like that!
[17:18] [user]Caitlyn[/user]: I'm better at the moment than I was a month ago, but the current overall big picture has no estimated timeframe of getting better for me, so I just gotta make do. I'll improve on my contribution and presence to helpdesk, though if things get shitty again or take a downwards turn, could I bear in mind that that second option is avalable 'should I need it' for a temporary break at a later point? But for me to actually be... communicative about that instead of.. quiet.
[17:19] [user]Noah[/user]: Of course you can! I'll take that into mind and really, if you do feel that you need to take that second option, don't hesitate to reach out to me on Discord, Rocketchat, PMs, whatever. I don't want to sound intimidating or anything like that, but I do gotta keep in mind what's best for the whole team and all that, so it's why I'm approaching to begin with LOL.
[17:19] [user]Caitlyn[/user]: Of course.
[17:19] [user]Noah[/user]: Just, like I said, make sure to be at least online in Rocketchat! Even throwing in two cents on a ticket you're not handling personally is something!
[17:21] [user]Caitlyn[/user]: Mhm, I understand.
[17:21] [user]Noah[/user]: Awesome! Then I'll let you get back to whatever it is you're doing at the moment! :>
[17:21] [user]Caitlyn[/user]: You too, have a good day. Sorry about the fuss :<
[17:22] [user]Noah[/user]: It's all good! Just one of those examples of "I can't help at all if I don't know what's wrong"!
[17:22] [user]Noah[/user]: Just keep in touch and let me know if you need anything! I honestly want to be able to like promote you on the team since you've been here for a hot second, but this is just kind of tying my hands in a way. If that makes sense LOL.
[17:24] [user]Caitlyn[/user]: Haha, yeah, I totally get that!
[17:25] [user]Caitlyn[/user]: At least that way it'd be impossible to not have a ticket to do if I was on name requests lol
[17:25] [user]<Unregistered>[/user] submitted a help desk ticket: [url=https://www.f-list.net/view_ticket.php?id=122020]Cancel Subscription[/url]
[17:27] [user]Noah[/user]: That is very true! We have a swarm of those, after all. Pfftt.