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To ensure the safety of your personal information,please kindly remind do not submit your personal ID or card information in the form of screenshot.Thank you!
Alim 17:54
Hi, I am glad to assist you. To improve our service, kindly rate us accordingly after you close this chat window.
17:54 me
Hello
17:54 me
my card was used without my permission
Alim 17:55
Thank you for contacting Alipay. May I have your name, please?
17:55 me
i would like that address to be sent to the FBI, and for me the get a refund
17:55 me
Daniel
Alim 17:55
Hi, Daniel.
Alim 17:55
I apologize for the inconvenience this has caused you.
Alim 17:55
I will look into this matter and do my best to resolve it.
Alim 17:56
Before we proceed, please log into your AliExpress account so I can provide you a better service. I will send you a window where you can safely login by following the instructions. But please do not close our chat window during this time. Also when you have logged into your account, please let me know.
server actively pushes case: login window
17:56 me
i do not have account
Alim 17:56
Thanks for the confirmation.
Alim 17:56
I'm sorry to know that there's a payment made using your account without authorization.
17:56 me
my card
17:56 me
i dont have a account
Alim 17:56
For us to investigate your unauthorized transaction, kindly send an email to security@aliexpress.com with subject "Urgent issue of stolen card".
Alim 17:57
Please include the following:  Card Number: first 6 including last 4 digits (123456******1234), amount：Amount should be both in local currency and USD and payment date (yyyy-mm-dd).
17:57 me
I need this resolved now
Alim 17:57
Please do not worry, because we will treat this with urgency and kindly expect a reply via e-mail within 1 business day.
17:58 me
I would like to see this persons address sent to the FBI
17:58 me
As you know Credit Card Fraud is a federal crime in the United States
Alim 17:59
I understand how upset you are, however, this issue is handled by our security team and they will be the one who will conduct the investigation not our department.
17:59 me
I understand
17:59 me
but
18:00 me
I need to make sure this bitches address is sent the the FBI, i can not stand these hacking fucks that sit on there $5 ikea chairs eating there expired doritos
Alim 18:01
Rest assured that this issue will be taken cared of and settled as soon as possible by our security team.
18:02 me
You need to assure me
18:02 me
this guys address will be sent to the FBI
Alim 18:03
Please do not worry, because we will treat this with urgency and kindly expect a reply via e-mail within 1 business day.
18:03 me
I want a simple no or yes
18:03 me
may i please get a phone number
Alim 18:04
I am sorry. I am not part of the security team. Our department handles payments and refunds only.
18:04 me
to you "security team"
18:04 me
ok'
18:04 me
so send me a damn refund to a item i didnt order
18:04 me
http://prntscr.com/a3c4sq here is the statment
Alim 18:05
Please take note that the investigation should take place first.
18:06 me
You see
18:06 me
i am a lawyer
18:07 me
i will take action against the company if the proper things are done to get this kid off of here
Alim 18:09
We respect your rights and I believe our security team will work on this issue with urgency to meet your expectations.
18:10 me
OK
18:11 me
have a great day