So i can't find the reason why you closed the case number : #PP-005-193-473-489

i used 3 different sites to track the package and noone says that it has arrived to me ( the package is RS613982935NL)

http://intl.sf-express.com/?a=trackEn

http://www.17track.net/en

and finally my local one

http://www.elta.gr/el-gr/%CE%B5%CE%BD%CF%84%CE%BF%CF%80%CE%B9%CF%83%CE%BC%CF%8C%CF%82%CE%B1%CE%BD%CF%84%CE%B9%CE%BA%CE%B5%CE%B9%CE%BC%CE%AD%CE%BD%CE%BF%CF%85.aspx

all of them have the latest update ton 21 of september which says that "The item has been processed in the country of destination" not that i have recieved it.

I also want to give you the whole conversation that i had with the seller via email (in which he admits that the product has been lost and urges me to open a claim in paypal)

"

Forwarded conversation
Subject: Product delayed
------------------------

From: kon ker <konkeramaris@gmail.com>
Date: 2016-10-10 22:39 GMT+03:00
To: support@yeso521.com


Hello yeso521,

I have ordered an Xiaomi Redmi 3S (tracking number is RS613982935NL) in 7th of September and from 21 of September I don’t have any news from the product in the tracking link.
Do you know when the product is going to arrive?

Sincerely, Konstantinos Keramaris

----------
From: yeso521 <support@yeso521.com>
Date: 2016-10-12 7:37 GMT+03:00
To: kon ker <konkeramaris@gmail.com>


Dear Konstantinos Keramaris.
Very sorry for the problem of the shipping.
We asked the transport company about the status, they told today open a request in post office to check.
Also can you please contact with the local post office and ask them if the package arrived them?
Really sorry for this.
If we receive news from the transport company, we will tell you.
Also, if the package was lost or has other problem, you will get full refund, please don't worry.

--
Hope you everything goes well.
Sincerely, yeso521

----------
From: kon ker <konkeramaris@gmail.com>
Date: 2016-10-18 20:53 GMT+03:00
To: yeso521 <support@yeso521.com>


Dear yeso521,

So there has been almost one week since we spoke about the Xiaomi Redmi 3s (RS613982935NL).
I have contacted my local post office and I haven’t heard any news from about the phone.
So it seems that it has been lost.
I wanted to ask you if it is possible to resend the phone to me.

Sincerely, Konstantinos Keramaris

----------
From: yeso521 <support@yeso521.com>
Date: 2016-10-19 8:56 GMT+03:00
To: kon ker <konkeramaris@gmail.com>


Dear Konstantinos Keramaris.
Very sorry for this.
We will call the transport company today and then tell you.
Seems the phone really lost.
Last time we asked them to help us check the status, but they not tell anything until today.
Please wait a little more time, we will ask them and then reply you today.
Have a nice day

--
Hope you everything goes well.
Sincerely, yeso521

----------
From: yeso521 <support@yeso521.com>
Date: 2016-10-19 15:51 GMT+03:00
To: kon ker <konkeramaris@gmail.com>


Dear Konstantinos Keramaris.
Very sorry for that.
Can you please open a dispute in Paypal?
And then upgrade it to claim.
Then we will process in Paypal, in about one week or soon we will full refund to you after Paypal checked.
Then you can make a new order again with lower price :D
Very sorry for these troubles :(


--
Hope you everything goes well.
Sincerely, yeso521

----------
From: kon ker <konkeramaris@gmail.com>
Date: 2016-10-20 0:54 GMT+03:00
To: yeso521 <support@yeso521.com>


Dear yeso521,

So i have opened a dispute in Paypal, and i have send you a message in there but I am not sure how to upgrade it to claim.
Do you want me to escalate to paypal? or the dispute is enough to return the money
And secondly how exactly am I going to get the lower price? are you going to give me a code to get a discount ?
And lastly I wanted to ask you if it is at all possible to resend me the phone now without having to get my money back and make a new order, because i want the phone as soon as possible

Sincerely, Konstantinos Keramaris

----------
From: yeso521 <support@yeso521.com>
Date: 2016-10-20 6:00 GMT+03:00
To: kon ker <konkeramaris@gmail.com>


Dear Konstantinos Keramaris.
Thank you very much :D
Please escalate to paypal.

And, we will provide extra discount for you.
We write this in our website:

Lost Package Compensate.

For the package lost problem, we will provide you extra gift or discount for your next purchase.

We feel very sorry because we not able to deliver the package to you in time, and waste you much precious time.

Please don't worry and feel free to contact with us if you have troubles or questions, we are always here serving you.

Sincerely, yeso521



Usually, for the lost package, we all process in Paypal.
They will check the package info and then make the refund to you.
Also they will provide seller protection for us too.
If not, they will think we not send the package or cheat you..

And.
If possible, can you please make a new order?
We will add extra gift or refund you extra discount.
For the dispute, we think usually Paypal may take about 3-10 days to process, then you will get full refund.

Very sorry for these troubles.
Really sorry :(

--
Hope you everything goes well.
Sincerely, yeso521

----------
From: kon ker <konkeramaris@gmail.com>
Date: 2016-10-20 21:25 GMT+03:00
To: yeso521 <support@yeso521.com>


Dear yeso521,

So i have escalated the claim to paypal as you told me.
I cant make a new order now so I will make one after my money is returned to paypal.
And about the discount, how much is it going to be? and i will make the order first and then get the discount when proceed to checkout ?

Konstantinos Keramaris

----------
From: yeso521 <support@yeso521.com>
Date: 2016-10-24 8:04 GMT+03:00
To: kon ker <konkeramaris@gmail.com>


Dear Konstantinos Keramaris.
Thank you very much :D
We see the claim is reviewing by Paypal.
Hope they could solve it soon.
And, we can add extra accessories for you, or refund you the discount after you make the order.
All okay~

--
Hope you everything goes well.
Sincerely, yeso521

----------
From: Konstantinos Keramaris <konkeramaris@gmail.com>
Date: 2016-11-14 10:14 GMT+02:00
To: yeso521 <support@yeso521.com>


Hello yeso521,

Today I have received an email from paypal telling me that my case has closed and i havent received my money.

I am very disappointed, and I want this missunderstanding to be resolved soon because there has been 2 months and I want my money back .

Konstantinos Keramaris

"

So finally i wanted to ask you to reopen the case because i haven't recieved the product

Please respond

Thank you for your time,
Konstantinos Keramaris