Why7090 Dec 11th, 2019 91 Never
Not a member of Pastebin yet? Sign Up, it unlocks many cool features!
- Status: Connected
- ROSENY M. (LISTENING)
- Thank you for contacting Acer. Please help us improve our customer experience by completing a quick survey at the conclusion of this chat. Note: For your security, please do not provide any credit card information during this conversation.
- You: 0x0000000e error on boot
- 10 minutes agoRoseny M.: Hello, my name is Roseny M. and I will be happy to help you.
- 10 minutes agoRoseny M.: Hello
- 10 minutes agoYou: Sorry
- 10 minutes agoYou: I accidentally closed the page
- 10 minutes agoRoseny M.: No problem sir, can you please provide the SNID or serial number of the computer?
- 10 minutes agoYou: 92001515026
- 10 minutes agoRoseny M.: Thank you very much
- 9 minutes agoRoseny M.: I understand that the unit is not booting due to that error code and a blue screen, the BISO reset did not work, and you were trying to see if you can install the OS in the second SSD in the computer, correct?
- 9 minutes agoRoseny M.: HIOS*
- 9 minutes agoRoseny M.: BIOS**
- 9 minutes agoYou: Yes
- 9 minutes agoRoseny M.: Thank you for confirming, sorry, normal procedure.
- 8 minutes ago File attachment upload has started.
- The file 15760826346934716359423768595543.jpg (2568.73KB) was received.
- Roseny M.: About the question, is possible for sure, I can provide the normal instructions to install the OS, but not offer more support in regards of that since it will affect teh software warranty.
- 8 minutes agoRoseny M.: If the process suggested does not work, and you are unable to install the OS in the Original SSD, then the other option is to have the computer in for repair.
- 8 minutes agoYou: Is the original Windows license kept or do I have to buy another one?
- 6 minutes agoYou: If I do a clean install
- 6 minutes agoRoseny M.: The License is encrypted into the BIOS so there should be no problem in that.
- 5 minutes agoYou: Ok
- 5 minutes agoYou: And do I still have Acer warranty if I do that?
- 4 minutes agoRoseny M.: I am afraid that if you install a clean version of the OS in the computer that will void the Software warranty
- 3 minutes agoYou: What do that mean?
- 3 minutes agoRoseny M.: That we might not have drivers compatible with that, we do not provide support on the process to installing that clean version.
- 3 minutes agoRoseny M.: Some Acer applications will not be available for that and so on.
- 2 minutes agoYou: Ok I understand
- 2 minutes agoYou: So it's better to do a recovery
- 2 minutes agoRoseny M.: It will be the best option in this case, using the Alt+F10 procedure that was suggested, if that does not work, I think that the best option is to have the unit checked.
- 1 minute agoYou: Thank you for the help
- 60 seconds agoRoseny M.: Not a problem sir, anything else that I can help you with?
- 30 seconds agoYou: No
- 20 seconds agoRoseny M.: Thank you for contacting Acer and for allowing me to assist you. This is your Case number CAUS19234593. If there is nothing else I can assist you with, I remind you that upon closing this session, a window will open where you will have the opportunity to rate the support that I have provided you with today. Thank you very much and have a nice day.
- Just now
- SENDATTACH FILE
RAW Paste Data