Mustafa

They're feisty over at bit.ly, aren't they? It seems a bit much to ask a user to wait for human inetrvtneion on an issue like this. They should have an "appeal this blockage" link from the page you posted above. The appeal process should be really simple, probably just a captcha.If you have an automatic user-screwing process, you need an automatic user-unscrewing process too. This seems basic. The sort of ad hoc "hey bro you shoulda called" process we see here won't scale and is quite vulnerable to the "emails ignored in the absence of a blog post" problem.