| name: David
| email: fireinthebooth@cock.li

fireinthebooth@cock.li (19:37:51): Hi! I was initially very happy with my betting experience here on kingbilly casino. I actually managed to win for a change, and was excited, hence I tried withdrawing my bitcoin to my wallet. I applied for the withdrawal, confirmed it via email, and waited for a staff member to verify the withdrawal. Unfortunately, now that I check, it says that my withdrawal has been 'discarded'. Furthermore, I got an email asking me to confirm my ID. This was extremely disappointing and is in direct violation of the promise made by the website. Allow me to quote from the Bitcoin FAQ:
"One of the benefits of playing with Bitcoins is that the cashout process is much more quicker compared to the usual currencies. In order to process your cashout request there is no need to upload any verification documents as your account in casino stays anonymous in accordance to Bitcoin policies. "

One of the major reasons why I decided to use King Billy for my online betting is because of this factor of anonymity. I am a very private person who takes his online security very seriously.

Please can you, as a vouched for casino, process my withdrawal without the unjust request of my personal documents. A vicious review on as many sites I can find will be posted if my request is not taken out.

Kind Regards,
David
Sergiu Dumitru (19:39:28): Hello! Thank you for contacting the King Billy support department✌🏻
Please allow me a moment to check your account :)☝🏻
fireinthebooth@cock.li (19:43:04): why was that not included as an announcement
Sergiu Dumitru (19:43:17): We should inform you that we used to have rules that allow Players with BTC do withdraw money without account verification. All Players in spite of currency he plays with should have account verified for any cashout now. So if you want to process this progress your account should be fully verified. Hope you understand that
fireinthebooth@cock.li (19:43:35): Thats unacceptable
fireinthebooth@cock.li (19:44:00): your website is making false claims and its fraudulent
fireinthebooth@cock.li (19:44:32): your FAQ clearly states your policy regarding btc withdrawals
fireinthebooth@cock.li (19:44:41): if that changed, it should have been updated to indicate such
fireinthebooth@cock.li (19:44:41): so, process my withdrawal as promised
Sergiu Dumitru (19:47:05): We can understand you but with all respect, we should inform you that all accounts that aim withdrawal, should be verified
fireinthebooth@cock.li (19:47:09): thats great to know
fireinthebooth@cock.li (19:47:27): but i dont care what you would 'like to inform me' about
fireinthebooth@cock.li (19:47:27): you have information listed on your website
fireinthebooth@cock.li (19:47:31): that is clearly false
fireinthebooth@cock.li (19:47:41): it is a blatant lie
fireinthebooth@cock.li (19:48:17): please refer me to someone who can resolve my issue
fireinthebooth@cock.li (19:48:23): instead of pushing this agenda
fireinthebooth@cock.li (19:48:42): which is immoral beyond anything ive seen before
fireinthebooth@cock.li (19:49:13): i mean how can a reputable casino with the amount of transactions and volume you have, lie on their website!
fireinthebooth@cock.li (19:49:56): the FAQ is how most people choose a casino to bet on. its absolutely and unequivocally unacceptable and I will not stand for it!
fireinthebooth@cock.li (19:50:33): the wonderful website askgamblers.com - the one where youve got such great reviews. Prepare to have it tainted with a seething report
Sergiu Dumitru (19:52:19): Otherwise, there shouldn't be a big problem to verify the account if you are not fraud or something like this
fireinthebooth@cock.li (19:52:28): I have my ID with me
fireinthebooth@cock.li (19:52:31): that isnt the matter at hand
fireinthebooth@cock.li (19:52:35): and all the other proofs needed
fireinthebooth@cock.li (19:52:48): but your website is making false claims
fireinthebooth@cock.li (19:53:04): how dare you accuse me of being a fraud
fireinthebooth@cock.li (19:53:38): I have money in this site
fireinthebooth@cock.li (19:53:42): i encourage you to word your next sentences VERY carefully. Screenshots of this conversation are being taken and will be attached to the scam report
Sergiu Dumitru (19:54:02): We will update all necessary information on our site regarding BTC withdrawals
fireinthebooth@cock.li (19:54:13): that doesnt help my case
fireinthebooth@cock.li (19:54:24): that I want in my wallet
fireinthebooth@cock.li (19:54:32): which you are holding onto fraudulently
fireinthebooth@cock.li (19:54:58): this site is fraudulent if you refuse to release my funds!
fireinthebooth@cock.li (19:55:05): this is something which can be legally charged!
Sergiu Dumitru (19:55:23): We did not state something about fraudulent activity
Sergiu Dumitru (19:56:01): One moment
Sergiu Dumitru (20:00:54): Sir, you know, some time ago we were not asking BTC players to verify account but as the practice shows - now we do exceptionally because of security and safety for players and casino both\
fireinthebooth@cock.li (20:00:56): youre just repeating what youve been saying for the past 10 minutes!
fireinthebooth@cock.li (20:01:31): IT DOES NOT SAY THAT IN YOUR FAQ
fireinthebooth@cock.li (20:01:46): you arent fixing my situation in any way!!
Sergiu Dumitru (20:02:12): For sure I understand you now and I want you to understand me
fireinthebooth@cock.li (20:02:50): do you understand that I wish to talk to someone who can actually solve my issue
fireinthebooth@cock.li (20:02:50): and if this doesnt get resolved, trust me - youre going to see a vicious response from your customer base
fireinthebooth@cock.li (20:02:58): im not dropping this.
Sergiu Dumitru (20:04:18): We respect all our players and all accounts should be verified all about players and all for their safety. You are welcome to contact our manager via Julia@kingbillycasino.com
fireinthebooth@cock.li (20:05:16): have you just decided to disappear
fireinthebooth@cock.li (20:06:47): thank you very much for the abysmal amount of help you were able to provide
fireinthebooth@cock.li (20:08:11): have a nice day
Sergiu Dumitru (20:08:15): We have changed our policy recently
Sergiu Dumitru (20:08:21): Sir, we hope you understand us
fireinthebooth@cock.li (20:08:30): yes - i understand why you want verification
fireinthebooth@cock.li (20:08:47): what i dont understand is why you have to use fake information on your website
fireinthebooth@cock.li (20:08:49): what type of business is this
fireinthebooth@cock.li (20:08:55): anyway, you clearly arent able to help me
fireinthebooth@cock.li (20:09:03): goodbye
fireinthebooth@cock.li (20:09:11): that doesnt mean
fireinthebooth@cock.li (20:09:13): a thing
fireinthebooth@cock.li (20:09:28): no matter how recent, your website is a priority to get updated as well
Sergiu Dumitru (20:09:49): We were not asking BTC players some time ago but now we do and we will change and update all information as soon as possible
fireinthebooth@cock.li (20:09:51): you decide to tell your customer base AFTER they use your service that the policies have changed
Sergiu Dumitru (20:12:15): We hope that you take your choice on this issue right understanding because we always are up to help all players, sir
Sergiu Dumitru (20:12:41): And we want always be useful for you, David
fireinthebooth@cock.li (20:12:55): youre lacking in that department currenctly
fireinthebooth@cock.li (20:13:07): currently*
fireinthebooth@cock.li (20:13:13): anyway I'm emailing this transcript to the Juli
fireinthebooth@cock.li (20:13:19): thank you for your time
Sergiu Dumitru (20:13:19): Alright, David, no problem and I want you not to be devastated and desperate