m'helpdesk

We are fast growing Tempe-based payment processing company seeking a talented Help Desk Support Technician to join our team. This person will work alongside our Systems Administrator, taking on and managing the day-to-day help desk requests. This includes managing procedures related to the identification, prioritization, monitoring, tracking, coordination and resolution of Help Desk functions.
Position Summary You will be responsible for the assignment of service requests, incidents, and events to the appropriate support staff. As well as troubleshooting hardware, software, desktop, laptop, printer and peripheral problems and assisting with company projects and escalated issues. The ideal candidate has experience working on a tier 1 or tier 2 help/service desk.
Responsibilities
Act as the first level support and response for incoming queries and issues related to systems, softwares, and hardware
Investigate user problems, identify their source, determine possible solutions, test, implement and document resolutions for future reference
Monitor ticketing system to ensure timely resolution to user issues
Quickly and accurately assign and prioritize incidents and promote proper incident resolution
Install, configure, upgrade and maintain desktop and laptop computers, network and direct attached printers
Check, validate and update documentation
Maintain hardware and software inventory
Assist with special projects as assigned
Requirements
Have 2+ years of experience in an Information Technology position. A+ certification, Network+ certification and any other certifications are a plus
Ability to troubleshoot issues, identify solutions, and appropriately escalate issues
Ability to learn, install, configure and maintain various computer system hardware and software
Must be a self-starter with the ability to work independently and in a collaborative team environment
Skills at organizing resources and establishing priorities
Demonstrate interpersonal skills with continuous positive attitude and a user first approach
Experience supporting Microsoft Operating systems including Windows 7/8/10, Microsoft office applications such as Outlook, Excel and Word, in a Microsoft Active Directory environment
Macintosh and network experience highly desired
Keywords: Service Desk, Help Desk, Tier 2, Tier Two, Level two, Level One, Tier 1, Tier One, Level 1, Microsoft Windows, Windows, Active Directory, AD, Outlook, Word, Excel, Microsoft Office, Escalation, Network, Macintosh
Base Commerce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, gender transition, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Client in Tempe is looking for a Help Desk Professional to join their growing team! The Help Desk Professional will be responsible for remotely assisting customers with all technical questions from basic troubleshooting to accurately diagnosing application and system problems to enable ongoing business.

If you are interested in this opportunity please call Megan Meek at (602)Click here to Apply


Client is interviewing this week and is looking to hire someone ASAP!

Job Requirements



Minimum Requirements:

1-3 years of Help Desk experience

Windows

Active Directory

Password resets

Customer Service experience

Proficient in Microsoft Word, Excel, Outlook, and Power Point Looking for a rewarding and challenging career with a dynamic, growing organization? Phacil is your answer. We have an immediate need for a Help Desk Analyst to support an important government customer inChandler, AZ.
Clearance Level (Required to Start): DHS Public Trust
Daily Job Responsibilities:
The Customer Technical Representative 1 will be primarily responsible for supporting all inbound calls.
We strive to have a high rate of first call resolution but also expect our staff to follow proven processes with routing tickets to the appropriate support groups whenever possible.
You will be expected to be available for any 24x7x365 shift within our environment.
Required Skills:
Customer Service, Detail Oriented, Ability to Follow Through, Punctuality, and Ability to Take Constructive Criticism.
Minimum Required Skills:
Experience working with customers over the phone.
The ability to follow troubleshooting documentation and support any myriad of issues throughout the environment.
Strong written and oral communication skills.
Works well in groups and is able to collaborate with remote personal at various skill levels to ensure proper consistent troubleshooting is performed.
Perform other work related duties as assigned.
Preferred Skills: Basic windows troubleshooting
3 years ITIL knowledge
Self-starter.
Degree & Years of Experience:
High School Diploma plus advanced training, and 1-2 years Help / Service Desk experience (required)
At least 3 years’ experience working in an ITIL (process improvement) environment (preferred)
Certification Requirements: ITIL v3 Foundations certification (preferred)
Additional Information: We are a 24x7x365 operation. Training is typically Monday through Friday and you will be slotted in to an opening based on business needs once you start.
Design, build and/or test new systems, processes or services
Respond to requests for new services
Document workflow of processes within the organization
Investigate, research and troubleshoot more complex IT related issues
Perform new user IT training and communication of IT policies and standards
Perform scheduled departmental audits and report findings to management
Education/Experience: High School diploma or equivalent. Bachelor's degree in Computer Science, MIS, or related field preferred. 2+ years of related experience. Required: Operating system familiarity (currently Windows XP and Windows 7). Working knowledge of desktop productivity software applications to provide desktop support (e.g., Microsoft Office, McAfee, SCCM applications). Familiarity with installation & support of relevant hardware (i.e. Laptops, Thin Clients, Desktops, printers, etc.).
Position Purpose: Serve as the primary contact in providing customer service and technical support to internal partners and vendors with more complex issues.
The Identity and Access Management Analyst - Senior is primarily responsible for analyzing and processing information asset provisioning requests received by User Provisioning from internal and external customers, clients and vendors., and do so within established service levels.

This is a highly visible, customer facing position in a fast paced environment where both quantity and quality of work are essential to success. The job function is performed within the parameters of Company policies, regulatory mandates, and contractual requirements so as to ensure the privacy and security of personal information.

The Senior Analyst will function as a key player on the larger Identity and Access Management team in both an operational and project capacity.

Required Qualifications

In addition to 3+ years in IT experience, the successful candidate will possess, and be able to demonstrate, the following:

In-depth knowledge of either

Windows Active Directory 2003/2008 in a multi-domain, corporate

environment, and experience troubleshooting access issues in this

environment OR

In-depth knowledge of provisioning Microsoft

Exchange 2007/2013, and experience troubleshooting access issues in

this environment.

Adeptness with general office management software including Windows and Microsoft Office. Working knowledge of Windows' Active Directory.


Willingness to work flexible hours during peak periods of operation and to share in the responsibilities of a 24x7, on-call operating model.

Preferred Qualifications

Proven ability to perform Periodic Access Review (PAR) remediation.

Working knowledge of VBScript, PowerShell, and productivity tool development.


Working knowledge of Blackberry Administration, Airwatch Mobile, Windows XP/7 is a plus.


Administration of the UNIX Solaris, AIX and Linux systems is a plus but not a requirement.


Project leadership experience, from a user provisioning perspective, is a very big plus.

Strong analytical, reasoning, problem solving and decision-making skills.


Strong interpersonal skills, both spoken and written.


Ability to multi-task and adjust priorities seamlessly.


Ability to function equally well as a leader or as a follower in a team-centric operating model.


Strong organizational and time management skills including the ability

to prioritize work and achieve desired results without close

supervision.


Healthcare, customer service, and general business acumen.


Ability and willingness

to follow established procedural guidelines as well as a commitment to

continuous quality improvement of those guidelines.


Initiative to become subject matter expert in specific assignment areas.

Education

Bachelor's Degree or High School Diploma/GED with 5+ years of experience.

Clinical Licensure Required N/A

Job Type Full Time

Business Overview

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW EEO IS THE LAW POSTER GINA SUPPLEMENT


Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health


For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: http://www.cvshealth.com/careers

Requisition Template Professional

Location code OF155

State AZ

City Scottsdale

Zip Code 85260-6719


CVS Caremark is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability or veteran status.


Department: Information Systems
Position Summary


This IT Computer Operator - Data Center position is responsible for system monitoring (exception and task based), adhoc support and documentation/escalation of exceptions in accordance with defined procedures. This position will focus on delivery of defect free deliverables and providing the highest quality customer service. The Data Center is a 24x7 operation. This position is for Tuesday thru Saturday, 3:00pm to 11:00pm.

Required Qualifications

2+ years of experience in Data Center Operations - Hands on experience with AS/400

- Experience with documenting/escalating exceptions in accordance with defined procedures

- Possesses a high level of customer service

- Experience with zSeries and iSeries Operations

- IPL Mainframe experience; iSeries command line familiarity

- Good written and oral communications skills

- Good interpersonal skills, attention to detail

- Ability to multi-task in a fast pace work environment

- Comfortable interacting with other technical teams to escalate issues

- Knowledgeable of basic media handling and print room functions.

- The ability to prioritize many tasks

- Willingness to learn new things

Preferred Qualifications

Familiarity with ISO9001. Experience with zSeries Operations, iSeries Operations, TSO/SDSF, ROBOT, TWS, HP - Tandem, UNIX / Maesstro scheduling, Heat, HP Service Manager, SecureSync; use of HMC for Mainframe and iSeries.

- Bachelor degree

- Computer certification

Education

Verifiable High School Diploma or GED

Clinical Licensure Required N/A

Job Type Full Time

Business Overview

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units - MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW EEO IS THE LAW POSTER GINA SUPPLEMENT


Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health


For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: http://www.cvshealth.com/careers

Requisition Template Professional

Location code OF117

State AZ

City Scottsdale

Zip Code 85260-6719


CVS Caremark is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability or veteran status.


Department: Information Systems Responsibilities:
Performs a variety of administrative and technical work related to the coordination, control and maintenance of personal computers, printers, telecommunication devices, and other IT related hardware within the organization to insure compatibility and integration with IT strategies.
Ability to provide tier 3 escalations support for all support related incidents
Ability to provide timely and effective status updates to customers along with working knowledge of the variables determining priority/severity of a call
Knowledge of the organization””s call monitoring system and how it can help to improve performance
Ability to develop, test and implement solutions to unique or unusual problems detected during troubleshooting
Ability to document and communicate problems, solutions and the implementation process
Knowledge of latest IT technologies and how they may apply to project and support work
Knowledge of established troubleshooting guidelines and procedures and ability to use them
Ability to set up and document new troubleshooting procedures
Ability to use open and closed questions in troubleshooting problems with customers
Knowledge of the operations of other technical groups and ability to effectively provide liaison for users with these groups
Ability to install and properly configure wireless end user network devices and connections
Knowledge of the design and installation of network cabling
Basic understanding of the organization””s network and LAN architectures and supporting technologies
Requirements:
2-3 years Help Desk/End User Support experience
Excellent verbal and written communication skills.
Demonstrable analytical capability
High capacity for learning
Highly collaborative
Microsoft Active Directory
Repair, install, upgrade, or reconfiguration of Laptop/Desktop hardware
Windows XP Operating Systems: Must be able to install and properly configure all operating systems.
Standard Software: Must be proficient in Microsoft Office Professional Suite and Microsoft Outlook.
Basic understanding of help desk software for opening, documenting, closing, and follow up on service calls.
Successful candidate must also possess the aptitude to learn and support custom SCUSA applications.
A+, Network+, MCT, or MSCE and ITIL Foundation Certification strongly preferred
Overtime work may be required as needed to adapt to business change.
Who we are: Ipro Tech
The successful candidate must have
The ability to work in the U.S. without need for a visa
At least 2 years’ experience in a computer helpdesk, technical support and/or technical customer service role, OR
Recently graduated with a bachelor’s in computer science, information technology, or similar field.
Customer services experience. You understand how to interact with people in a delightful, professional manner.
Knowledge of relational database structure. You are able to understand and construct SQL queries including nested queries and multiple types of joins.
Advanced knowledge of latest desktop and server operating systems.
Ideal candidate would possess
Experience managing and troubleshooting IIS websites including SSL certificates.
Experience working for a Software or IT company providing support to end users through phone and email.
About the role: How you will make an impact
As a member of our Technical Support team, your specialty will be remotely installing our products and upgrades on our customer’s systems. Working hand in hand with end users, you will help them troubleshoot any hiccups that may happen during installation, and identify any issues in their environment that may interfere with the install. As this isn’t your typical 9-5, you will work an unconventional schedule of your choice. (Our install team usually works early mornings, late evenings, weekends, or some combination of all throughout the week). As you encounter obstacles, you will communicate with your team members to solve problems, escalate product issues, all while keeping your cool with the customer. This is a fantastic opportunity for someone looking to get their foot in the door at the ground level with a growing company.
Challenges you will help us solve
How can we improve the installation process each release to make it faster and with fewer errors?
We are looking for someone who
Was born to help other people through creative problem solving
Is willing to go above and beyond to help our customers
Is ambitious, and wants to grow, and recognizes growth takes time
Likes being on a team, and contributing to it
Is forward thinking and likes to learn about new technologies
We win with people. Here’s how we support ours.
Named as a Careerbuilder® Top Company to Work for in Arizona in 2015
Names 2015 AZ’s Most Admired company by Best Companies AZ
100% company-paid benefits for the employee including: Health, Dental, Short/Long Term Disability and up to $50,000 in life insurance.
15 PTO days and 10 paid holidays.
401(k) plan
We offer flexible start and end times.
We have a start-up company mentality with 26 years of industry experience.
Work/Life balance is valued and upheld.
Progressive, hip environment with private food market, bar (in progress) and casual office culture.
If interested, please forward your resume and salary requirements to Click here to Apply. AA/EOE M/F/D/V
The successful candidate must have
The ability to work in the US without need for a visa
Experience in a help desk role, likely as a team lead
Previously led a team of people
Experience with SQL, Active Directory, and Networking in Microsoft Environments
Ideal candidate would possess
Technical Team lead experience in a helpdesk environment.
Experience troubleshooting technical issues. You’ve likely done this for at least 3 years.
About the role: How you will make an impact
As our Support Supervisor, you will lead a team of technical support team members to ensure our customers are well supported and their needs met. You will oversee the professional development of your team, ensure their workflow and load is organized and communicated, and prioritize client issues as they emerge. The breakdown of your work would look something like this:
Coaching/ Mentorship
Provide statistical feedback and coaching on a regular basis to each team member to ensure team meets established SLA requirements.
Direct staff supervision of Support Team members which includes monthly one-on-one’s, performance tracking, IDP review and mentoring.
Train new and existing team members on business and technical needs. Ensure team members have appropriate training and other resources to perform their jobs.
Workflow/ Load management
Set work time schedules and ensure the team members follow schedules and are on task making efficient use of their time. Manage day-to-day scheduling within the team maintaining coverage in the event unplanned shift adjustments or absences occur.
Monitor phone queues and re-route calls as needed for proper coverage within the team. Collaborate with other team leads for coverage assistance.
Screen and interview candidates for the Support Team. Make recommendations for hire.
Assist manager with daily operations to include the development, analyses and implementation of staffing, training, and scheduling. Work as a member/leader of special or on-going projects that contribute to the organization and process improvement.
Triage & Prioritization of Issues & Projects
Provide daily direction and communication to team members to ensure customer support requests are answered in an efficient and knowledgeable manner. Prioritize issues for the team. Provide continual evaluation of and direction on processes and procedures.
Challenges you will help us solve
What practices or systems can we implement that will improve our call hold time, time to resolve, and ticket response times?
We are looking for someone who
Is creative and can think out of the box.
Is team focused and passionate about coaching and mentoring.
Is truly customer-centric. They take ownership and pride in the customer experience.
Is forward thinking and likes to learn about new technologies.
Can multi-task and prioritize in a fast paced environment.
We win with people. Here’s how we support ours.
Named as a Careerbuilder® Top Company to Work for in Arizona in 2015
Named 2015 AZ’s Most Admired company by Best Companies AZ
100% company-paid benefits for the employee including: Health, Dental, Short/Long Term Disability and up to $50,000 in life insurance.
15 PTO days and 10 paid holidays.
401(k) plan
We offer flexible start and end times.
We have a start-up company mentality with 26 years of industry experience.
Work/Life balance is valued and upheld.
Progressive, hip environment with private food market, bar (in progress) and casual office culture.
AA/EOE M/F/D/V

We have an opening for L1 Service Desk Analyst. The position is Permanent opportunity.
Job Title: L1 Service Desk Analyst
Location: Phoenix, AZ
Job Description for Service Desk Analyst - L1
Qualification Any Science / Technical Diploma or Graduation
B.E./Diploma/ Any Graduation
Roles & Responsibilities
1. Receiving end user calls
2. Provide first level resolutions
3. Ticket creation/Categorization / Prioritization
4. Ticket escalation to respective Support Group
5. Incident resolution and recovery
6. Ticket Closure.
Experience (No of years)
1+ years experience in 24x7 operations (Candidates earlier worked in international contact/call centers in a voice support process is preferred/must)
Overseas Experience Desirable
Desired Skills
1. Good communication skills and customer management experience
2. Work experience with clients outside India or in onsite roles.
3. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
4. Willing to work in 24x7 environment
5. Good Analytical & Coordination skills are essential.
6. Basic Customer service skills
7. Basic understanding of Computers and Trouble shooting skills required.
8. Customer service orientation and ability to work in a team
9. Good interpersonal and communication skills
10. Customer service orientation and ability to work in a team
11. Excellent Soft skill, Communications skills(Voice & Email) to handle global customers
12. Strong keyboard skills
13. Ability to perform in adverse situations
Technical Skill
1. Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
2. Troubleshooting skills on VPN connectivity, dial up , wireless routers
3. Knowledge on active directory, domain controllers etc
4. Exposure to password reset tools
5. Troubleshooting experience using remote control tools
6. Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment
Management Skills
1. Skills in written and verbal communication.
2. Skills in managing multi vendor environment and ability to work with various resolver groups in driving the speedy resolution
Mandatory Skills
1. Knowledge/exposure on ticketing tools like Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc
2. Good communication skills and customer management experience
3. Work experience with clients outside India or in onsite roles.
4. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
5. Willing to work in 24x7 environment
6. Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
7. Troubleshooting skills on VPN connectivity, dial up , wireless routers
8. Knowledge on active directory, domain controllers etc
9. Exposure to password reset tools
10. Troubleshooting experience using remote control tools
11. Trouble shooting skills and experience in handling Exchange (outlook)/Lotus Notes environment.

Qualifications:
Organization Marketing Statement
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 218,000 employees as of June 30, 2015, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.


EmployeeStatus: Permanent
JobType: Standard
JobShift: Day Job
PostingDate: Jan 6, 2016, 2:54:37 PM
WillTravel: No
Department: Application Development / Application Maintenance  Title: IT Support Specialist /Service Desk
Location: Tempe, AZ
Duration: Long Term Contract
Openings: 45 (kindly refer your contacts)
Level: Junior to Mid-level
Responsibilities:
Serve as the primary contact in providing customer service and technical support to internal partners and vendors with more complex issues.
Design, build and/or test new systems, processes or services
Respond to requests for new services
Document workflow of processes within the organization
Investigate, research and troubleshoot more complex IT related issues
Perform new user IT training and communication of IT policies and standards
Perform scheduled departmental audits and report findings to management
Qualifications Education/Experience: High School diploma or equivalent. Bachelor's degree in Computer Science, MIS, or related field preferred. 2+ years of related experience.
Required:
Operating system familiarity (currently Windows XP and Windows 7).
Working knowledge of desktop productivity software applications to provide desktop support (e.g., Microsoft Office, McAfee, SCCM applications).
Familiarity with installation & support of relevant hardware (i.e. Laptops, Thin Clients, Desktops, printers, etc.).
If you are qualified, available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me ASAP at (636) 660-0440 (or Click here to Apply), even if we have spoken recently about a different position. If you do respond via e-mail please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP. Thank you.
******Please apply directy to the link provided below and mention the salary expecation as well. I will get back to you promptly*******
Location: Phoenix, AZ
Duration: Full Time
Phone Interview.
Job Details:
Skills/Responsibilities -:

1. Creates, modifies and delete computer accounts following prescribed access control procedures.
2. Maintains computer account security files on all users
3. Assists with the development computer account security procedures and forms for new and current computer systems
4. Revokes computer accounts involving terminations to preserve system integrity.
5. Maintain various system user databases
6. Changes dial-in passwords periodically and notifies users.
7. Handles password reset issues for client
8. Assures timely, appropriate responses to customer calls to access admin.
9. Informs all access admin personnel of any perceived trends, positive or negative, in calls being received and solutions used.


Technical/Functional Skills:
• Strong verbal and written communication skills.
• Knowledge of Windows operating system
• Knowledge of Microsoft Office Suite
• Working knowledge of Active Directory and Group Policy
• Understanding of client/server applications.
• Understanding of basic network fundamentals
• Wireless and windows mobile support including troubleshooting and reimaging.
• Minimum of 3 years of experience in supporting desktop software, hardware products and problem solving/troubleshooting.

The Desk Side Support Associate is responsible for providing second- level, desk side support/troubleshooting of hardware, software and operating system problems to internal users. As part of the Glendale Deployed Operations Team, the Desktop Support Associate has the responsible for ensuring that personal computers, mobile devices, video conferencing systems and networks are functioning properly and are available for the intended uses in the Glendale office. Additional responsibilities include:

Job Overview
Diagnose desktop problems, both hardware and software and operating system, and determine the course of recovery action
Provide support for mobile devices including tablets, smart phones, and laptops
Respond to customers needs, questions and concerns in an accurate, effective and timely manner
Support audio and video conference meetings
Escalates problems to a higher level as required to assure timely resolution
Migrates Data and user accounts as required
Perform hardware and software moves, adds and changes
Adhere to escalation procedures and promptly allocates unresolved requests
Install backup and encryption software on laptops
Report details of all hardware items that have been installed and/or removed for updating inventory records
Participate in special projects as assigned
Assure that all work processes are properly tracked through the standard ticketing system
Tests the data integration of new releases or product software/programs
Travel to jobsites for short term project support or possibly for long term project assignments

Basic Qualifications
1+ year of professional information technology experience in a Desk Side support role
Bachelor's Degree

Additional Information
Basic knowledge of infrastructure systems architecture concepts, configurations and standards
Basic knowledge of corporate, industry and professional standards.
Basic knowledge of project management concepts and tools
Excellent communication and customer support skills
Ability to lift 50 pounds
A+ Certification highly desired

Position: L1 IT Service Desk Analyst
Location: Phoenix, Az
Duration: Full Time
The ideal candidates will possess the following Skills:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone, Write training manuals, Train computer users.
Maintain daily performance of computer systems, Respond to email messages for customers seeking help.
Ask questions to determine nature of problem, Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software, Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Gain feedback from customers about computer usage, Run reports to determine malfunctions that continue to occur.
Provides basic phone assistance, password resets, and directs tickets to appropriate tier 2/3 support staff
Pomeroy has partnered with an elite company in Phoenix, AZ and we are now hiring a Tech Support Analyst for their growing team.
The incoming candidate will-
Manage the day to day support for end users using the Service Now tool & provide feedback and knowledge solutions to the Service Desk on common issues.
Assist in the implementation of corporate IS standards for Hardware & Software, at a local level.
Install, maintain and troubleshoot PC’s, printers and peripherals ensuring standard image is loaded and ensure antivirus is loaded on all desktops and servers and patch levels are up to date on all systems.
Adherence to IS processes and procedures, as required including Global Change Control.
Be an advocate for the IT Service Management processes.
Responsible for liaising with Manufacturing on desk side systems to ensure IS standards are maintained on these systems.
Provide support to solutions on the Shop Floor that are supported by IS.
Ensure solutions implemented adhere to Global IS standards.
Purchasing, installation and maintenance of IT equipment.
Perform maintenance tasks on other IS equipment to instructions provided by the relevant IS global teams.
Ensure the data centers are maintained to the Global IS Standard.
Work on approved Global IS Projects, or other requests as defined by IS Leadership.
The ideal Tech Support Analyst will have a Minimum 2 years of professional experience.
The ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control.
Experience with IT systems in a manufacturing environment is required.
Experience working in a regulated environment is preferred.
To discuss this Tech Support Analyst Position or our many other opportunities in Arizona, Please contact,
Melissa Kelly-Foxhoven- Lead Recruiter - Technical Staffing Services
office:(816) 844-7548 mobile: (913)485-7071
email: Click here to Apply
address: 2740 NE Independence Ave, Lee's Summit, MO 64064
HIRE CHARACTER. TRAIN SKILL.


6-12 month contract in Chandler, AZ
* Experience:

* Bachelor's degree in Computer Science, Engineering, Business Administration with IS focus, related discipline or equivalent experience

* Demonstrated supervisory experience

* Minimum three (3) year of conceptual knowledge of information technologies and methodologies in mainframe, midrange and PC computing environments

* Minimum three (3) years of experience delivering and supporting IT services in accordance with ITIL framework

* Minimum three (3) years of experience with Service Desk metric assessment and service improvement methodology

* Experience with Enterprise Ticketing System - Service Now

* Software experience with Win7, MS Outlook, Adobe Suite, Nitro, MS Lync, SharePoint

Education:

* BS in Computer Science or Engineering - or equivalent experience

* ITIL v3 Certification (preferred)

Skillsets:

* Ability to effectively interface with all departments within BTS and TFS.

* Ability to work independently, with strong organizational and flexibility skills in a team-oriented environment.

* Competency in developing effective solutions to various business problems.


Location: Tempe, AZ

Enterprise Technical Support Engineer - Tempe, AZ

Dell SonicWALL, Inc. designs, develops and manufactures comprehensive network security and secure remote access solutions. Offering appliance-based and software-based products as well as value-added subscription services, these comprehensive solutions enable organizations to secure deep protection without compromising network performance. Dell SonicWALL is a recognized global leader in the small and medium business markets and its solutions are deployed in distributed enterprise environments, government, retail point-of-sale and healthcare segments as well as through service providers.

We are looking for technically minded individuals with strong troubleshooting skills to be part of our dynamic technical support team in Tempe, AZ. Not only will you will be able to help our customers resolve technically complex issues but you will also be working closely with the Engineering, Sales Engineering and other cross functional teams to provide feedback for improving the product quality and reliability of our products. You will also be involved in identifying opportunities for process and procedure enhancements to drive efficiency and customer service satisfaction levels. This position is very challenging with great room for growth!

Role Responsibilities
-Take ownership of technically complex customer reported issues from web, phone, chat and email sources and work closely with the customer until it is completely resolved working with senior support engineers
-Ensure that he/she is available to work in shifts and flexible with overall coverage for technical support to include weekends
-Document relevant information and ensure that the customer is communicated in a timely manner regarding the overall progress of their issue
-Resolve customer reported issues while working closely with the Engineering, SE and other cross functional teams and provide feedback to Engineering for improving the product quality and reliability
-Ensure that the work performed meets the quality standards within acceptable time schedules and customer commitments while working with the Technical Support members, Management, Engineering and other cross functional teams
-Ensure that customers are treated with highest degree of respect and drive operational excellence through quality closures and proper escalation of issues
-Work closely with the Engineering and Product Marketing teams on new technology introductions and remain technically competent with all products
-Work closely with Engineering to resolve escalated Software and Hardware issues to ensure quality products for our customers
-Position may require working weekends.

Requirements
- 4+ years of relevant experience or equivalent combination of education and work experience with a demonstrated knowledge of fundamental networking principles including OSI model, TCP/IP and UDP protocols, packet capture analysis and related networking technology
-Excellent understanding of LAN & WAN Network topologies, in-depth knowledge of TCP/IP Protocol Suite, LAN/WAN access technologies, Internet Security Architectures and Routing Protocols
-Candidate must have a strong customer orientation, excellent phone etiquette and an excellent work ethic to meet staffing attendance requirements
-Candidate should also posses excellent communications skills and be in a position to work under pressure with calmness and composure
-Experience with network troubleshooting at the packet level

Preferences
-Experience with installation, configuration and management of network security products (Firewalls, IPS, VPNs) and also Internet devices like Routers, Switches, Load Balancers, Application Proxies, etc.

-Professional certifications from Cisco, Microsoft, SonicWALL, ICS2, GIAC, etc.
-Experience relating to supporting wireless products 802.11 a/g/n/AC

-Experience with protocols including RIP, OSPF and BGP

-A passion for networking and it's intricacies

Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell-s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?
- Life at Dell means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.

Life At Dell

Equal Employment Opportunity Policy

Equal Opportunity Employer/Minorities/Women/Veterans/Disabled
Level 3 Tech-Chandler, AZ-Ongoing Contract Opportunity

Take your career to the next level with CompuCom. We offer jobs with Fortune 1000 companies nationwide, AND invest in your career development through our generous, annual training contribution.

The individual will be responsible for providing daily support for Tablets, Shared Laptops and Client Provided Cell Phones.

Overview:

Check status of devices in the clean room in the 'Smart Cabinets'
Remove broken devices and repair per IT Spec for software
Physical repair of devices
Return devices to clean room
Provide reporting on how many were repaired and nature of the repair
Be available on location to assist in the software repair of factory approved phones, bringing phones into compliance for security and other software


Qualifications:

Must be able to lift up to 35 lbs. solo
Must be able to walk / sit / stand / crawl / kneel for extended periods
Ability to switch tasks frequently without loss of productivity or focus
Time management, organization skills
Must have excellent customer service skills
Excellent verbal / written communication skills required
Knowledge of Microsoft OS / Office suite (Outlook, Word, Excel)


W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time.

**CompuCom supports Employment Equity and Diversity**CompuCom Systems, Inc., a global company headquartered in Dallas, Texas, provides IT managed services, infrastructure solutions, consulting and products to Fortune 1000 companies committed to enhancing their end users' experience. Founded in 1987, privately held CompuCom employs approximately 11,500 associates. For more information, visit www.compucom.com.  Level 3 Tech-Chandler, AZ-Ongoing Contract Opportunity

At CompuCom, you're more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom!

Our client is the world's leading computer components manufacturer seeking a candidate to provide break-fix in a Lab Clean Room environment, hardware troubleshooting of scanners, printers, desktops, laptops, Windows, user and server OS.

Must have excellent time management skills and the ability to work in a fast-paced high pressure area.

Qualifications:

Strong Windows troubleshooting skills required
Basic Windows server experience needed
Basic understanding of networking and network troubleshooting
Must be able to lift up to 35 lbs. solo
Must be able to walk / sit / stand / crawl / kneel for extended periods
Must have excellent customer service skills
Excellent verbal / written communication skills required
Knowledge of Microsoft OS / Office suite (Outlook, Word, Excel)

Job Summary:
The Technical Support Representative is responsible for delivering Level I & II technical support over the phone in a remote capacity. You will support and administer PCs, thin clients, peripherals, Citrix, various versions of Microsoft Exchange, VMware, servers, and routers adhering to the defined internal escalation process.

General Duties and Responsibilities:
Provide day-to-day technical support to bank employees for network infrastructure, internal desktops and thin clients, servers, and software.
Account management including adding and deleting users, creating new user accounts, and modifying accounts.
Maintain passwords, data integrity, and file system security for desktop and Citrix environments.
Communicate highly technical information in layman terms to non-technical users.
Recommend hardware and software solutions, including new acquisitions and upgrades.
May participate in development of information technology and infrastructure projects.

Education Requirements:
BS degree in CIS, Business, or related field OR 3+ years of equivalent work experience.

General Knowledge and Skills:
3+ years of experience providing end-user LAN/WAN support required.
Experience supporting desktop operating systems: Windows XP/Vista/7 required.
Experience supporting MS Office 2003/2007/2010/2013 required.
Experience with anti-virus and backups required.
Experience supporting network operating systems: Windows 2003/2008/2008R2 preferred.
Experience troubleshooting MS Exchange preferred.
Experience supporting Citrix preferred.
Ability to work well with people from various disciplines with varying degrees of technical experience.
Ability to create and maintain rapport with end users.
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.
Always striving to learn more.
Stays up to date with the latest technology.
Willing to share knowledge with the rest of the team; takes pride in sharing ideas and knowledge.
Willing to work any schedule Monday through Friday hour of operation 5 AM to 6:30 PM.

Intermediate professional role. Moderate skills with high level of proficiency. Considerable knowledge of commonly-used concepts, practices, and procedures within the field & Considerable knowledge of basic problem resolution/escalation practices. Possesses knowledge in a specific business area. Works on one or more projects as a team member or occasionally as a project lead. May coach more junior technical staff. Works under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Typically requires a 3 or more years of experience. Typically reports to a Computer Operations Supervisor or Manager.

JOB DESCRIPTION:
Performs a wide range of advanced analytical, administrative and technical support activities for functional areas (i.e. Finance, Purchasing, Human Resources, etc.) or for specific project/business/technical unit. Assignments may involve work of a confidential nature and require knowledge of the practices and procedures of the function, business unit and company policies and programs. May act as liaison between customers / employees and department plans / programs. This position is primarily responsible for varied or specialized transactional duties related to a program or major functional area of the department.
MINIMUM REQUIREMENTS:
High school graduate/GED plus four (4) years’ experience in advanced administrative positions OR equivalent combination of education and experience. Four (4) years’ experience using Word, Excel and PowerPoint applications (or similar computer applications). Knowledge in a specialized department function including department practices, programs, plans and policies. Knowledge of computer systems and applications related to department or function support. Ability to analyze data and formulate conclusions. Ability to prepare reports, trends and/or recommendations. Ability to present ideas in an effective manner, orally and in writing. Ability to establish and maintain effective working relationships with all levels of employees and the general public.
MAJOR ACCOUNTABILITIES:
1) Performs activities to support the administration, coordination, analysis, communication, development, design, testing and/or implementation of department programs, plans and policies. Audits, tracks and maintains appropriate documentation for functional area programs. Prepares department tools, guides, matrices and other supporting materials.
2) Consults with team members on informational requirements. Gathers, collects, records, tracks and verifies data and information from multiple sources. Provides data and information to others on functional area processes and procedures.
3) Researches, compiles, reviews, analyzes, manipulates and summarizes data to create a wide variety of reports, charts and presentations for management review, meetings and events.
4) Serves as user support for department's computer-based systems by generating reports/queries and maintaining databases. Participates in the testing and implementation of systems to enhance and support business processes and information needs. Utilizes software and various computerized systems for functional area to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations. Maintains related documentation, queries and/or department databases containing confidential information to ensure compliance with federal regulations and corporate policies.
5) Examines transactions or information to insure compliance with rules and regulations. Discusses discrepancies with appropriate contacts.
6) Troubleshoots problems with departmental office equipment (i.e. computers, printers, copiers, etc.) and initiates resolution. Trains others in the use of departmental office equipment.
7) Provides orientation, work direction or training to other administrative support positions in the department when necessary.
8) Coordinates event planning responsibilities for department meetings, training sessions and conferences when necessary. Plans program, agenda and services according to customer requirements. Coordinates services for events and arranges availability of audio-visual equipment, transportation, displays, catering, signage, printing and other event needs. Conducts planning meetings, prepares communication and documents as necessary. Monitors event progress and makes modifications/changes as appropriate. Reviews event bills for

Position Purpose: Serve as the primary contact in providing customer service and technical support to internal partners and vendors with more complex issues.
Design, build and/or test new systems, processes or services
Respond to requests for new services
Document workflow of processes within the organization
Investigate, research and troubleshoot more complex IT related issues
Perform new user IT training and communication of IT policies and standards
Perform scheduled departmental audits and report findings to management

Qualifications

Education/Experience: High School diploma or equivalent. Bachelor's degree in Computer Science, MIS, or related field preferred. 2+ years of related experience. Required: Operating system familiarity (currently Windows XP and Windows 7). Working knowledge of desktop productivity software applications to provide desktop support (e.g., Microsoft Office, McAfee, SCCM applications). Familiarity with installation & support of relevant hardware (i.e. Laptops, Thin Clients, Desktops, printers, etc.).
Responsibilities:
Performs a variety of administrative and technical work related to the coordination, control and maintenance of personal computers, printers, telecommunication devices, and other IT related hardware within the organization to insure compatibility and integration with IT strategies.
Ability to provide tier 3 escalations support for all support related incidents
Ability to provide timely and effective status updates to customers along with working knowledge of the variables determining priority/severity of a call
Knowledge of the organization””s call monitoring system and how it can help to improve performance
Ability to develop, test and implement solutions to unique or unusual problems detected during troubleshooting
Ability to document and communicate problems, solutions and the implementation process
Knowledge of latest IT technologies and how they may apply to project and support work
Knowledge of established troubleshooting guidelines and procedures and ability to use them
Ability to set up and document new troubleshooting procedures
Ability to use open and closed questions in troubleshooting problems with customers
Knowledge of the operations of other technical groups and ability to effectively provide liaison for users with these groups
Ability to install and properly configure wireless end user network devices and connections
Knowledge of the design and installation of network cabling
Basic understanding of the organization””s network and LAN architectures and supporting technologies
Requirements:
2-3 years Help Desk/End User Support experience
Excellent verbal and written communication skills.
Demonstrable analytical capability
High capacity for learning
Highly collaborative
Microsoft Active Directory
Repair, install, upgrade, or reconfiguration of Laptop/Desktop hardware
Windows XP Operating Systems: Must be able to install and properly configure all operating systems.
Standard Software: Must be proficient in Microsoft Office Professional Suite and Microsoft Outlook.
Basic understanding of help desk software for opening, documenting, closing, and follow up on service calls.
Successful candidate must also possess the aptitude to learn and support custom SCUSA applications.
A+, Network+, MCT, or MSCE and ITIL Foundation Certification strongly preferred
Overtime work may be required as needed to adapt to business change.
Minimum Required Skills:
Windows, Linux, MySQL, .NET, Apache

If you are a Technical Support Engineer- Tier I Support with experience, please read on!
Located in Tempe Arizona, we are seeking a talented tech support specialist as the nation's fastest growing healthcare cloud computing company. More than 310,000 healthcare professionals rely on our HIPAA compliant cloud computing platform and infrastructure to store, manage, protect, and share their patient data and critical applications.

Our cloud computing platform is designed and developed exclusively for the healthcare industry to deliver the highest standards in compliance, security, and performance. Healthcare and Cloud Computing know how, rigorous HIPAA compliance, and our purpose-built platform are the cornerstone to our client's success and core to our DNA. We are HITRUST certified, the healthcare industry's gold standard for PHI security and HIPAA compliance.


*****Please apply today if interested or you can send your resume to me directly (Word format please):Click here to Apply

Top Reasons to Work with Us

Top growing company
Great leadership
Growth opportunity

What You Will Be Doing

Have a positive and service-first attitude when working with customers to solve problems.

Go beyond the break-fix and identify customer needs.

Work directly with customers via email and phone.

Document, troubleshoot, update and resolve technical issues with customer Windows and Linux based virtual machines.

Document, troubleshoot, update and resolve Site to Site and SSL VPN Network issues.

Document, troubleshoot, update and resolve performance issues or errors.

Document changes made during the resolution of customer issues.

Monitor customer solutions and address alerts.

Assist customers with the use of our managed services, products, systems and tools.

Participate as part of cross-functional team for on-going customer projects.

Provide excellent customer service.

Be part of a team that is focused on Operational Excellence.

Be ever vigilant in the protection of customer information and security.

Look for ways to go the Extra Mile in every customer interaction.

What You Need for this Position

At Least 3 Years of experience and knowledge of:

- Windows
- Linux
- MySQL
- .NET
- Apache

What's In It for You

- Competitive salaries
- Bonus
EXCELLENT benefits Including:
- Vacation/PTO
- Medical
- Dental
- Vision
- 401(k) and much more!So, if you are a Technical Support Engineer- Tier I, Tier II Support with experience, please apply today!

Applicants must be authorized to work in the U.S.

Please apply directly to by clicking 'Click Here to Apply' with your Word resume!

Looking forward to receiving your resume and going over the position in more detail with you.

- Not a fit for this position? Click the link at the bottom of this email to search all of our open positions.

Looking forward to receiving your resume!

CyberCoders

CyberCoders, Inc is proud to be an Equal Opportunity Employer
Desktop Support Technician opportunity available with a large enterprise firm in Phoenix, AZ. Please review the job description and apply with your updated resume.
Description:
We are looking for the following qualities:
• Strong balance between technical and people skills
• Experience with Desktop Support and familiar with a Windows 7 environment
• Technical writing/documentation skills a plus
• Having lead or coordinated projects/deployments also a plus

Our client in Chandler, AZ is looking for a Desktop Support Technician to join their team!

Qualification Specifics:
Tier II Desktop Support
Windows 7 Operating System
MAC OSx knowledge a plus
Windows 8 knowledge a plus
Excellent Phone Skills
Knowledge and Use of Remote Desktop Connection
Troubleshooting Basics for Application Removal and Installs
SCCM Knowledge a plus


Excellent communication skills and a flexible attitude

Send us your resume or call to apply today! (480) 998-6698
Required Skills: LEVEL 2 DESKTOP SUPPORT; MAC; WINDOWS 7.

Don't hesitate! Submit your resume today.

SMCI is an EEO employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, national origin, disability, age, genetic information, veteran status, sexual orientation and identity, AIDS/HIV, medical condition, political activities or affiliations, or status as a victim of domestic violence, assault, or stalking.
At CompuCom, you're more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom!

Overview:

Break / fix laptops, desktops, cell phones (SFF)
Troubleshooting
Putting client build on systems, data migration
Managing tickets via ticketing system (ISMP)
Customer communication
Manage assets via asset database
Prepare and provide laptops to new hires


Skillset Required:

Install:

Image (OS, Desktop and Laptop)
Configure (OS, Desktop and Laptop)
Deploy (OS, Desktop and Laptop + peripherals)

Repair:

Troubleshoot (Desktop and Laptop)
Fix (Desktop and Laptop)

Data migration


Qualifications:

Ability to switch tasks frequently without loss of productivity or focus
Must be able to lift up to 35 lbs. solo
Must be able to walk / sit / stand / crawl / kneel for extended periods
Time management, organization skills
Must have excellent customer service skills
Excellent verbal / written communication skills required
Knowledge of Microsoft OS / Office suite (Outlook, Word, Excel)
We are currently looking for a highly motivated self-starter who wants to work for a productive and professional Technology Consulting company based in Phoenix.​  We are looking for someone who can work out of our office located at I10 and Elliot Rd to help support our well-established client base.​  The job will require taking helpdesk support calls at the office as well as going onsite at various offices and homes throughout the valley to install new equipment and/​or troubleshoot various issues.​  A successful candidate must have a thorough knowledge of residential and small-office computer, printer and networking equipment, including installation, troubleshooting and upgrading.​  Also, demonstration of a strong ability to multi-task in a fast-paced environment with little supervision while maintaining a passion for friendly customer service is required.​
The candidate must not be afraid of a challenge and possess the skillset necessary to use self-guided research tools to find answers to client’s questions.​  Candidate must be able to successfully and efficiently multitask between helpdesk calls, scheduling onsite visits for themselves and/​or other technicians, in-office PC repair/​imaging and other IT related projects.​   Initially the position will be approximately 70%​ at the office and 30%​ onsite with clients which include both commercial and residential locations.​  Depending on skillset and efficacy of task resolution, more time will be spent onsite with clients.​ Office hours are M-F 8am to 5pm with some additional hours in the evening or weekends depending on client requests and special projects.​
We have a medium sized shared office with 10+​ employees/​partners.​  Paid time off will equal 40 hours the first year along with six paid holidays during each calendar year.​  Healthcare insurance is not provided.​ Skillset and work performance determines advancement opportunities.​
Responsibilities:
·         Answer helpdesk calls from clients and troubleshoot issues
·         Update and maintain detailed client documentation
·         Image new PC’s, Servers and POS terminals
·         Troubleshoot and repair client PC’s, Servers and POS terminals
·          On-call 10 days a month including at least one weekend per month.​
Skillset:
·         Active Directory
·         Microsoft Exchange
·         Windows
·         Outlook/​Visio
·         Basic command line tasks
·         PC/​Server Imaging
·         File and print sharing
·         Hosted solutions (i.​e.​ Intermedia, RingCentral, Securisync etc.​)
·         Router programming/​setup including port forwarding
·         Wireless Access Point configuration
·         Displays, printers and other common peripherals
·         Networking DNS/​DHCP/​IP
·         Hard drive backups
·         New PC, Server, terminal, printer setup and install
·         User migrations from old PC to new PC
·         Helpdesk – communicating with clients directly via phone and email
Requirements:
·         Ability to work independently, as well as cooperate with others in team efforts
·         Be able to switch hats when new challenges are presented
Know when to research the answer to a problem on your own versus when to ask for help
Be comfortable working at clients' locations, occasionally with them looking over your shoulder
Have valid driver’s license and reliable transportation to efficiently get from appointment to appointment
Be quickly responsive (within reason) to internal messaging (emails, phone calls, texts, etc)
·         Smart phone
·         Strong communication and organizational skills
·         Self-motivated with a desire to advance
·         Detail oriented and good documentation skills
·         Professional looking and have ability to work independently with clients at their office and their homes
·         Willingness to take out-of-state trips for a 2-3 day stint a couple of times a year
·         Must be able to work normal business hours, and some after hour days to accommodate clients
·         Technician should be able to lift 50lbs
·         Have a good Driving Record (No DUI or DWI)
·         Be able to maintain documentation and hardware inventory
·         Must be able to pass background and drug test
Bonus Points:


·         Industry standard certifications are a plus (Microsoft, CompTIA, etc.​).​
·         POS hardware and setup experience
·         Mac experience
Technicians are provided with tech tools, spare parts and a laptop.​
Principal Duties & Responsibilities
      Provide first level application support to customer and in-house end users using documented procedures and available tools, including the creation of documentation and job aids for future use as needed.​
      Perform basic IT end user support functions including, but not limited to: setting up and moving workstations; repairing PCs; imaging PCs; installing, configuring, and maintaining hardware; and troubleshooting and repairing HP laser printer problems and network connectivity issues.​
      Record problem symptoms and status information in a timely fashion in an effort to escalate and communicate with appropriate IT staff.​
      Ensure timely escalation of customer problems by documenting the impact to the customer and by assigning an appropriate priority and resolution target.​
      Respond to the needs and questions of application users concerning their access to resources on the network and operation of various software programs.​
      Install, and maintain local area network hardware, software, and telecommunications services such as personal computers, system software, switches, modems, cabling, and Internet service provider.​
      Confer with network users and conduct computer diagnostics to investigate and diagnose hardware and software problems, replace defective components, and provide technical assistance.​
      Test beta versions of software both web- and custom database.​
      Train end users on usage of application software and equipment.​
      Maintain and assist with enforcing policies and procedures related to network users, user environment, directories, and security.​
      Perform data backups, complete disaster recovery operations, and maintain an inventory of computer parts for emergency repairs.​
      Assist with facilities support, including space planning, security, safety, storage and vendor relations.​
      Coordinate with IT Departments to complete corporate wide projects, communicate issues, concerns, and questions, and understand changing IT system requirements, changing technology, and best practices.​
      Provide feedback to management concerning possible problems or areas of improvement.​
      Make recommendations to implement improved processes.​
      Perform other duties as assigned by management.​
      Some weekend and after-hours work and travel is required.​

Required Interpersonal Skills
      Excellent interpersonal, written, and oral communication skills
      Full command of English language required, command of Spanish a plus
      Ability to maintain the highest level of confidentiality
      Ability to work in a team fostered fast-paced environment
      Ability to work in a multi-tasked environment
      Ability to prioritize and organize work
      Ability to adapt to a flexible schedule

Required Technical Skills & Experience
      (2) years experience supporting computer technology in a corporate environment
      Working knowledge of Microsoft Windows and Microsoft Office suite
      Working knowledge of Windows-based browsers and web-based applications
      Working knowledge of Remote Desktop and generalusage of remote support tools
      Database experience a big plus

Education
      (2) years Technical Training /​ Certifications in computer-related field required
      Microsoft Certified Professional (MCP), A+​ Certification, or related certifications a plus
      Degrees and/​or Multiple Certifications a plus
 The Help Desk / Tech Support position provides front-line desktop and systems support to internal users. Responsibilities include providing entry to intermediate-level user support for Windows 7 Professional running on Dell OptiPlex PCs, Microsoft Outlook or OWA 2010 and Microsoft Office 2010, as well as internal web-based business applications.


Other duties include:

•Review incoming Help Desk tickets to diagnose problems, gather additional information, identify solutions, and assign to other IT resources as applicable.
•Troubleshoot problems both in-person and through remote assist software.
•Administration of Active Directory and Exchange accounts for new, current and exiting employees.
•Installation and setup of new PCs (using Microsoft Deployment Toolkit) as well as monitors, printers, phones and other hardware.
•Inventory and asset database management.
•Basic Nortel/Avaya BCM phone and voicemail administration (voicemail creation, password resets, etc).

Our Microsoft-based infrastructure includes Windows 7 desktops, Windows Server 2008 on both physical and Hyper V virtual servers, MS SQL, Sharepoint, etc. Our WAN environment spans the company's headquarters, a satellite office, remote workers and business-critical systems housed in an offsite datacenter.
Skills & Responsibilities:
•Associates or Bachelor’s Degree in Computer Science, MIS or related field, or an equivalent combination of education and/or professional experience.
•Functional knowledge of Microsoft operating systems and office applications.
•Ability to blend creativity, problem solving, and technical skills to support end-users.
•A desire and capability to learn, maintaining a positive and constructive attitude.
•Must possess excellent customer service and interpersonal communication skills.

Please note that this a direct hire position and not open for telecommute, out-sourcing, staffing companies, etc. Thank you.


Work Environment
      Office environment with remote employees in all time zones.​
      Ability to occasionally lift and/​or move 50 pounds with or without accommodation.​
      Ability to stand for an extended period of time with or without accommodation.

Provide first-level problem troubleshooting via the telephone for all hardware and software supported by Technologies system-wide.

Provide resolution to problems that can be solved over the phone, and when necessary, refers more complex problems to a qualified support technician

Provides first level support to end users for PC hardware and Network (Windows7/Windows XP environments) and Mainframe (UNIX/IBM) environments

Conducts problem determination for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Dot Matrix printers, etc.

May interact with internal and external support teams and third party vendors to identify and correct core problems

Simulates or recreates user problems to resolve operating difficulties

Maintain daily awareness of outages and issues system wide

Escalates incidents to escalation teams to ensure customer resolution

Provides timely communication (oral or written) to the Level 2 support or other management personnel as needed

Promptly consults Level 2 support or other management personnel regarding quality issues to determine acceptability or course of action

Works overtime as necessary and when approved

Maintains confidentiality regarding employee, company, and customer information

Demonstrates commitment to and compliance with all company and departmental policies, procedures and practices

Shift work required/24x7 IT coverage environment

Qualifications

Technical degree preferred, and/or equivalent experience

2+ years Help Desk and/or customer service experience

2+ years troubleshooting experience with service desk environments

Knowledge and/or experience with internal server/mainframe applications such as: Shares, QIK, IBM/TSO/TPX, and SCEPTRE

Strong interpersonal, written and verbal communication skills

Ability to multi-task in a stressful environment

Strong problem-solving and analytical skills

Apple certification (Apple Genius) preferred

A+ Certification preferred

Department:​
      We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.​

Five Reasons Why Working at ARS is OUTSTANDING
1. No Job-hopping required, we’ve been around forever, we grow our workforce from within
2. We have a great place to work, our average employee tenure proves it
3. Our industry is constantly changing, and the technical skill-building to support that never ends
4. This is not just a technical job, you’ll wear many hats and learn the business side as well
5. Great pay, great benefits, great hours, great teamwork & great advancement potential
6. There’s never a dull moment (oops, that’s enough…)

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws.​


College Degree Required ( Associates, B.A, B.S etc...)

Working knowledge of and proven ability to support and troubleshoot Windows 7 Pro and 8.1 Pro.

Working knowledge of and proven ability to support and troubleshoot Apple devices.

Working knowledge of and proven ability to support and troubleshoot Linux servers.

Solid LAN, WLAN knowledge and experience with IPV4 networks.

Experience with Cisco AnyConnect VPN.

Experience working with SIP phone system.

Configure, and support Windows Server 2008 R2/ 2012 R2 core roles ( AD, DNS, DHCP, DFS, GPO and NPS)

Monitor, configure and support Cisco and Dell switches; network cabling experience

Experience configuring network devices (switches, routers, firewalls, printers, access points, etc).

Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills.

Ability to handle stressful situations while maintaining an even disposition and retaining the ability to make sound decisions.

Ability to manage the demands of multiple constituencies, define priorities, set appropriate expectations as well as strong organizational qualities in all aspects of work.

Support onsite and remote employees by managing all aspects of planning, setup, and running technical logistics when needed.

Experience managing 3rd party vendors.

Ability to work nontraditional hours when needed.

Ability to work in tight spaces.

Ability to lift up to 70lbs.
Apply NOW!



We have an opening for IT Service Desk Analyst. The position is Permanent opportunity.

Job Title: IT Service Desk Analyst
Location: Phoenix, AZ

Job Description for Service Desk Analyst
Qualification Any Science / Technical Diploma or Graduation
B.E./Diploma/ Any Graduation


Roles & Responsibilities
1. Receiving end user calls
2. Provide first level resolutions
3. Ticket creation/Categorization / Prioritization
4. Ticket escalation to respective Support Group
5. Incident resolution and recovery
6. Ticket Closure.


Experience (No of years)
1+ years experience in 24x7 operations (Candidates earlier worked in international contact/call centers in a voice support process is preferred/must)
Overseas Experience Desirable


Desired Skills
1. Good communication skills and customer management experience
2. Work experience with clients outside India or in onsite roles.
3. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
4. Willing to work in 24x7 environment
5. Good Analytical & Coordination skills are essential.
6. Basic Customer service skills
7. Basic understanding of Computers and Trouble shooting skills required.
8. Customer service orientation and ability to work in a team
9. Good interpersonal and communication skills
10. Customer service orientation and ability to work in a team
11. Excellent Soft skill, Communications skills(Voice & Email) to handle global customers
12. Strong keyboard skills
13. Ability to perform in adverse situations


Technical Skill
1. Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
2. Troubleshooting skills on VPN connectivity, dial up, wireless routers
3. Knowledge on active directory, domain controllers etc
4. Exposure to password reset tools
5. Troubleshooting experience using remote control tools
6. Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment

Management Skills
1. Skills in written and verbal communication.
2. Skills in managing multi vendor environment and ability to work with various resolver groups in driving the speedy resolution


Mandatory Skills
1. Knowledge/exposure on ticketing tools like Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc
2. Good communication skills and customer management experience
3. Work experience with clients outside India or in onsite roles.
4. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
5. Willing to work in 24x7 environment
6. Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
7. Troubleshooting skills on VPN connectivity, dial up, wireless routers
8. Knowledge on active directory, domain controllers etc
9. Exposure to password reset tools
10. Troubleshooting experience using remote control tools
11. Trouble shooting skills and experience in handling Exchange (outlook)/Lotus Notes environment.
Technical Skills
SNoPrimary SkillProficiency Level *Rqrd./Dsrd.
1IT -Service DeskPL1Required

Essential Functions


Provides first level hardware, network, and software support for Team Members located at our retail stores, corporate office, distribution centers, and remote user locations. This includes but is not limited to:

Basic Active Directory and Exchange administration.
Remote diagnostic and troubleshooting of all MS Office or Windows issues.
Anti-virus control and remediation of infected systems.
Desktop imaging
Hardware support on desktops, laptops, mobile devices, servers, routers, and switches.
Disaster Recovery setup
Network troubleshooting, including VPN setup and circuit monitoring/management.
Onsite support – See below for details
Incident management
Interprets, evaluates, and resolves complex problems associated with store and corporate systems.
Logs all incidents and user contact in a problem tracking system.
Answers incoming telephone calls, monitors incident queue, and reviews group email while providing immediate solutions whenever possible.
Using defined escalation procedures; logs and escalates problems as appropriate to tier 2 support team.
Places service calls to outside vendors; monitor and track the call until issue is resolved.
Follows-up with Team Members to make sure their problem/request is resolved.
Keeps management and users updated with changes in the status of key systems.
Stays informed and current with all procedures for systems and equipment.
Provides assistance to various projects.


Knowledge, Skills and Abilities


2 year degree or equivalent work experience.
2 Years of experience with troubleshooting network connectivity and VPN related issues, must demonstrate solid foundational knowledge of basic routing and switching concepts.
1-2 Years of Windows Server administration experience.
Experience working with incident and problem management systems required.
1-2 Years of server and desktop troubleshooting, must demonstrate deep level knowledge of the registry, service management, and event viewer.
2 Years of Microsoft Office troubleshooting, all versions.
2 Years of laptop, desktop, and server hardware support.


ITIL v1 or greater desirable.
Must be flexible and available to provide off-hours support and coverage.

Personality Traits:


Maintain high levels of integrity and dependability.
Maintain a focus on results, quality and customer satisfaction.
Work well in a team environment and effectively manage work activities.
Project a professional demeanor and appearance.
Be extremely flexible and adaptable.
The ability to function and stay focused in constant pressure, fast growing and ever-changing organization.
Ability to effectively apply conflict and risk management techniques.

Technical Skills:


Ability to effectively use/operate a PC and standard business applications such as Microsoft Outlook, Word, Excel and PowerPoint required.
Working experience with Windows Operating Systems and Microsoft related software products required.
Ability to effectively troubleshoot hardware (PC, laptops, printers, tablets and smartphones), software and system problems required.
Functional understanding of network topologies and employed technologies is required.
Working knowledge of Active Directory required.
Retail store operations experience preferred.
Knowledge of following Store Related Systems preferred

Inventory
Ordering
POS (ISS45 V8)
Receiving
Scale Management (ADC)
Shelf Price Audit (SPA)
Time Keeping (ADP)



CompTIA and/or Microsoft certifications preferred.

Communication Skills:


Ability to competently understand, speak, read and write English.
Ability to effectively present information and respond to questions from groups of senior managers, peers and subordinates.
Ability to respond effectively to the most sensitive inquiries or complaints.
Requires excellent interpersonal communication and relationship building skills.


Responsible for helpdesk and/or desktop support.
Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills.
Bachelor's degree in technology and/or a minimum 2-3 years’ experience supporting technology in an enterprise-wide internal Service Desk or Call Center environment.
A working knowledge of PC technical support of the Windows desktop OS (Windows 7, Windows 8 and 8.1) is desired.
Strong customer service, teamwork, and communication skills.
Familiarity with Remedy, remote connection tools, and Marimba or SCCM would be a plus.
Job Functions:
• Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses.
• May be responsible for coordinating the display of graphics and the production of the document.
• Liaison with Technical Support teams to test and verify support documentation.
• Review and approve Knowledge requests and submissions
• Utilize chat and remote takeover to assist End Users with common technology issues.
• Performs a variety of tasks.
Experience:
• Bachelor's degree in a related area and/or 2-4 years of experience in the field.
• Familiar with standard concepts, practices, and procedures within Knowledge management.
• A certain degree of creativity and latitude is required.
• Experience with ITIL principles and/or utilizing an IT Service Management platform to manage incidents and knowledge articles.
• Experience troubleshooting software, hardware, and connectivity issues with end users
• MS Office products
• Service Now experience preferred.

Computer Task Group is seeking a Tier 1 Threat Triage Analyst to work on a team at our client site in Tucson, AZ.
Candidates in this role will respond to events according to documented procedures and industry best practices. Ideal candidates should be experienced in the areas of networking, client/server technologies, and analyzing log files with the ability to identify false positive and true positive events.


Must have 2 to 5 years of Security Operations Center (SOC) experinece. Candidates in this role may also be required to follow the incident response plan and assist CSOC Response Analysts when necessary.

Standard Job Requirements
•Provide initial investigation of security incidents
•Provide communication and escalation throughout the incident per the CSIRT guidelines
•Communicates directly with data asset owners and business response plan owners during high severity incidents
•Hunting for suspicious anomalous activity based on data alerts or data outputs from various toolsets
•Perform analysis of log files
•Takes an active part in the containment of incidents, even after they are escalated
•Escalating issues when necessary

Technical Competencies
•Knowledge of network security zones, firewall, IDS
•Knowledge of log formats for syslog, http logs, DB logs and how to gather forensics for traceability back to event
•Knowledge of packet capture and analysis
•Experience with log management or security information management tools
•Experience with Security Assessment tools (NMAP, Nessus, Metasploit, Netcat)
•Ability to make information security risk determinations
•Effective verbal and written communication skills

Training, Qualifications, and Certifications
Preferred:
Security Essentials – SEC401 (optional GSEC certification)
Intrusion Detection In Depth – SEC503 (optional GCIA certification)

Recommended:
Hacker Guard: Security Baseline Training – SEC464
Advanced Security Essentials – SEC501 (optional GCED certification)
Hacker Techniques, Exploits & Incident Handling – SEC504 (optional GCIH certification).

Responsibilities
Serve as the primary point of contact for all customers.​
Respond to a variety of technical and non-technical inquiries as quickly and accurately as possible.​
Stay in communication with eachcustomer until you’ve resolved his or her issue.​
Escalate issues to the next level of Customer Support when appropriate.​
Monitor and track support cases within WebPT’s help desk andcustomer relationship management (CRM) systems.​
Adhere to all confidentiality and complianceregulations, including HIPAA.​
Fulfill invoice requests, submit credit card authorizations, upload user signatures and logos, and complete other related duties as assigned.​
Be ready to fly by the seat of your pants.​ This role is ever-evolving—just like WebPT—so while you don’t need to be Cirque du Soleil flexible, we may occasionally ask you to do a few cartwheels, or at least try some things outside of your wheelhouse.​
Abilities and Knowledge
Rock the mic like a vandal—not just in karaoke, but in all forms of communication (i.​e.​, communicate effectively over the phone and via email).​
Be passionate about qualitycustomer service.​ You love helping people, and you constantly strive to create raving fans by delivering excellent internal and external service.​
Exude confidence.​ Know your stuff and talk about it accurately and honestly.​
Be one with the interwebs.​ Know how to navigate multiple web applications simultaneously, and be proficient with online meeting software and webconferencing tools.​
Remain cool under pressure.​ Things can get pretty hectic at times, so we want to make sure you keep calm and carry on through even the most stressful of circumstances.​
Be able to juggle many technical and administrative tasks, all with a sense of urgency, simultaneously and accurately.​ Major props if you can actually juggle like a real circus performer.​
Be organized, ahead of schedule, communicative, and accountable—in short, own your role entirely, while being open to critiques, suggestions, and new ideas.​
Problem solve like a boss.​ We’re looking for someone with a knack for listening who can identify problem points and develop clear solutions.​
Know how to roll up your sleeves.​ We have a lot of brass tacks here, and we like to get down to ’em.​
Jibe with our culture.​ We’re talkin’ energy, integrity, positivity, a hunger for knowledge, and a passion for sharing it.​ Bring all that and a bag of chips.​ Seriously, we love chips.​
Education and Experience
Required:
Strong Customer Service experience in a call center, hospitality, or other customer facing industry
Technical aptitude and proven ability to use web browsers, web applications, and other forms of technology
Preferred:
Experience in a startup, tech company, or B2B environment
Job Requirements:

Minimum of an Associate’s Degree in Information Services/Technology preferred.
Ability to multi-task various responsibilities.
Interface with and coordinate activities as needed between various support departments.
Experience with Window Server 2003/2008, XP, and Win7 operating systems.
Experience with tape libraries, bar coded media, and backup software.
Experience with data center operations & ITIL methodologies.
Preference to those with specific experience with HP UNIX and Symantec’s Netbackup.
Must be able to work a compressed work week: Thursday - Sunday 7am-7pm then Friday - Sunday 7am-7pm.
Please include salary requirements when applying.
1 year requirement waved
•             100% Duties:
•       Support of the Service Desk Operations
•       Oversight of day-to-day operations of the TFS Service Desk provider
•       Ensuring Service Desk provider is meeting agreed upon service levels and key performance indicators
•       Identifying improvement opportunities and leading implementation of improvements
•       Building and maintaining solid working relationships with affiliate Service Desk teams for the purpose of sharing best practice, lessons learned and collaboration
•       Collaborating with other BTS service areas including Deskside Support, IT Service Management, Data Center Operations and Application Support
•       Providing subject matter expertise in relation to Service Desk activities
•       Drive definition and implement of improvements to Knowledge Management practice which support lower average handle times and less dead air during Service Desk calls
•       Provide oversight and governance of SLA and KPI results on a monthly basis through the analysis of various statistical and reporting methods
•       Develop standards that are Best Practice in the industry and integrate them into the Service Desk Operations.
•       Focus with the current Service provider to continuously improve the Self Help Portal allowing users to obtain resolutions to their issues without having to engage the Service Desk.
•       Develop a customer care philosophy that ensures customer satisfaction
•       Market the image of the Service Desk as a support group showcase that advances the IT vision and strategy
•       Implement methodologies to improve first call resolution, manage customer perceptions, and build strong internal relationships
•       Ensure the level of Service Desk Interactions are being continually driven down
Essential Duties and Responsibilities

Percentage of

Time Spent

Project Management

Assist with maintenance of remote local LAN & WAN

Assist with the design and implementation of LANs and WANs

Assist with the installation and upgrade of new software on network servers

Assist with the configuration and installation of servers, switches, routers, tape drives, wireless access points, VPN appliances, and UPS

Assist with the installation and configuration of Remote LAN devices

Act as resource or lead on multiple technical projects

30%

Network Administration

Assist with administering Microsoft Windows networks

Assist in analyzing network needs and contribute to design of network architecture, integration, and installation

Assist with administering mobile devices, specifically iPads

10%

Operations

Assist in analyzing, testing and evaluation of new hardware and software and make recommendations

Assist in the maintenance of LANs and WANs

Assist in the maintenance of network servers, including system backup

Assist in asset management, software delivery, anti-virus and updates

Assist in analyzing, monitoring and recommending computing resources, including disk space growth

Recommend policies on system use and services

Assist in maintaining all network equipment including servers, switches, routers, fiber optic connectors, tape drives, wireless access points, VPN appliances, and UPS

Create technical and user documentation for network environment

10%

Support

Assist in the configuration and installation of laptops, desktops, tablets, phones, printers and monitors

Research and provide solutions to user problems

Troubleshoot end user equipment including: laptops, desktops, tablets, phones, printers, and monitors

Provide end user support for installed applications in local and remote offices

Record and track Support requests

50%

Knowledge/Experience

Four years experience in Network Administration and PC troubleshooting

Bachelors degree in IT or related field or equivalent work experience preferred

MCP, Network +, or MCSE certification a plus

Experience with managing technical projects

Experience with PC hardware troubleshooting

Experience with service request software

Experience with Microsoft Windows Active Directory

Experience with Microsoft Exchange

Experience with Microsoft SharePoint

Experience with Microsoft System Center

Experience with Microsoft Windows 7 and 10

Experience with office automation applications, specifically Microsoft Office

Experience with mobile computing devices, specifically Apple iPad

Experience with network protocols, specifically TCP/IP and Ethernet

Experience with network standards and topologies

Experience with Microsoft Windows 2008r2 server

Experience with office desktop applications, specifically Microsoft Office

Experience with network devices and network cabling techniques.

Experience with IP telephony and telephone switching

Experience with Audio Visual technologies and support

Experience with homebuilding or property management a plus

Skills/Abilities

Exceptional customer service skills

Ability to develop and maintain strong relationships with others, in a team environment and one-on-one

Ability to interface with all levels of end users throughout the organization

Ability to multi-task and work in a fast paced environment, utilizing an effective follow-up process

Ability to read, assimilate, and create complex business and technical materials

Ability to identify issues, problems and opportunities; gather and interpret information from multiple sources; develop and evaluate multiple solutions; and commit to appropriate actions

Ability to plan, organize, and prioritize responsibilities in order to consistently meet deadlines

Responsive, flexible attitude with an eagerness to take initiative and assume responsibility

Willingness to assess learning needs and continuously seek opportunities to improve knowledge

Strong oral and written communication skills

Strong interpersonal skills such as teamwork, negotiation, and conflict resolution

Developed time management skills

Developed conceptual thinking skills, innovation, creativity, problem solving and a tolerance for ambiguity

Personal Integrity: IT positions are privy to confidential company, corporate and personal information. It is of utmost importance that the individual respect and treat this information with the privacy that is expected

Organizational skills, attention to detail, and accuracy are required

Willingness to travel

After hours and weekend on-call support rotation are required

Professional Performance Standards

Responsible and accountable for executing the specific responsibilities listed above in complete conformance with goals, expectations and schedule commitments of the Company.

Physical Demand/Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to talk and hear. The associate frequently is required to walk and sit, and occasionally is required to stand. The associate must frequently lift and/or move up to 40 pounds and occasionally up to 100 pounds.

The associate frequently is required to drive between office and community locations. The associate is required to maintain a valid drivers license, reliable transportation, and automobile insurance that comply with state law.

The noise level in the work environment is usually moderate.

MINIMUM QUALIFICATIONS & REQUIREMENTS:
Bachelor's Degree in Engineering, Telecommunication, Information Systems, Computer Science or a closely related field and four (4) years in managing and supporting cross-functional IT projects OR Equivalent combination of education and/​or experience sufficient to successfully perform the essential duties.​ Master's degree is preferred.​

Required Qualifications:
•4+​ years of Project Management experience in a large enterprise environment
•4+​ years of technical experience in one or more aspects of Information Systems
•Budget tracking and complex cost benefit analysis
•Ability to build and manage relationships across a large enterprise

Preferred Qualifications:
•PMP & ITIL Certifications
•Transit experience
•Establishes a collaborative and energized team environment
•Strong negotiation skills to effectively drive
•Ability to productively manage conflict
•Ability to adapt within a rapidly growing company and manage stress productively while executing effectively
•Proven working experience in project management in the information technology sector
•Solid technical understanding of software development and web technologies
•Solid organizational skills including attention to detail and multi-tasking skills
•Computer competency with fluency in Windows and Microsoft Office software applications (Excel, Outlook, PowerPoint, Word) is essential.​

Background Investigation:
Employment is contingent upon the results of a comprehensive background investigation including work experience verification, criminal background check, and a personal credit history review.​

Licenses and Certifications:
Valid Arizona driver's license

Certification in PMP, ITIL, CSM or equivalent is preferred.​

EXAMPLES OF DUTIES /​ KNOWLEDGE & SKILLS:
(These duties are intended to be a representative sample and not all-inclusive; position assignments may vary.​)

Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.​

Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.​

Completes projects by coordinating resources and timetables with user departments and data center.​

Verifies application results by conducting system audits of technologies implemented.​

Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.​

Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing Maintains quality service by establishing and enforcing organization standards.​

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.​

Contributes to team effort by accomplishing related results as needed.​

Knowledge and Skills
Knowledge of:
IT Project Management and general project management methodology;
Database management systems and applications;
Research methods and techniques;
Computer control systems;
IT processes, regulations, codes, ordinances and terminology.​
Computer equipment, open systems, networking and client/​server environments.​
Strategic planning and competitive analysis methodology;
Knowledge of information technology concepts and practices;
Project budgets, estimating and related documents;
Industry trends involving information technology; and
Principles of change, problem, and asset management.​

Skills in:
Manage one or more small-scale projects simultaneously;
Explain complicated and technical information in simple, non-technical language both verbally and in writing;
Analyzing problems, identifying alternative solutions, project consequences of proposed actions, recommend best options and implement recommendations in support of goals;
Project management; delivering projects on-time, within budget;
Using initiative and independent judgment within established guidelines;
Prioritizing work processes and projects;
Analyzing and documenting business processes;
Researching, analyzing and evaluating new service delivery methods and techniques;
Compile reports from a wide variety of sources;
Integrate IT resources and customer needs for project and services so that realistic strategic goals are established, measured, and met;
Develop and maintain good interpersonal skills regarding teamwork, cooperation, motivation, and listening;
Exercise initiative and creativity in the improvement, development, and implementation of projects;
Confer with user representatives and outside vendors on operations and project technical problems;
Communicating in writing and verbally in order to interact with coworkers, supervisor, and the general public at a level sufficient to exchange or convey information and to receive work direction.​

Job Description
Lexicon Solutions has a client with 20+​ immediate openings in Tempe, AZ, for Customer Service Representatives (CSR) who are interested in advancing their careers into the exciting Web/​Web Hosting Technical Support space.​ We are seeking candidates who have amazing customer service skills, that are technically savvy and talented problem solvers that are interested in helping people with their Websites and Web hosting.​

Duties for these roles include:
•       Provide telephone technical support and/​or email inquiries in the customer support queue.​
•       Provide outstanding and timely customer service to direct customers.​
•       Meet performance standards in productivity and quality set by the department in a highly metrics driven operation; number.​
•       Provide accurate technical solutions and provide resolutions for all client issues.​
•       Work with customers to describe products and services, to provide potential and current customers to renew or purchase products and/​or services.​

Required Qualifications:
•          Strong customer service and tele-sales skills.​
•          Ability and desire to learn Web/​Internet technical concepts such as Domain (Website) registration and a basic understanding of web browsers.​
•          Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment.​
•          Professional demeanor to manage sensitive and critical client information.​
•          Excellent verbal and written communication skills.​
•          Excellent problem solving and decision making skills, and thinking outside the box.​
•          Stable work history
•          Nice to have: any experience with Web Based Applications & Windows.​

Overview:

* Break / fix laptops, desktops, cell phones (SFF)
* Troubleshooting
* Putting client build on systems, data migration
* Managing tickets via ticketing system (ISMP)
* Customer communication
* Manage assets via asset database
* Prepare and provide laptops to new hires

Skillset Required:

* Install:

* Image (OS, Desktop and Laptop)
* Configure (OS, Desktop and Laptop)
* Deploy (OS, Desktop and Laptop + peripherals)

* Repair:

* Troubleshoot (Desktop and Laptop)
* Fix (Desktop and Laptop)

* Data migration

Qualifications:

* Ability to switch tasks frequently without loss of productivity or focus
* Must be able to lift up to 35 lbs. solo
* Must be able to walk / sit / stand / crawl / kneel for extended periods
* Time management, organization skills
* Must have excellent customer service skills
* Excellent verbal / written communication skills required
* Knowledge of Microsoft OS / Office suite (Outlook, Word, Excel)

Other duties include:

•Review incoming Help Desk tickets to diagnose problems, gather additional information, identify solutions, and assign to other IT resources as applicable.
•Troubleshoot problems both in-person and through remote assist software.
•Administration of Active Directory and Exchange accounts for new, current and exiting employees.
•Installation and setup of new PCs (using Microsoft Deployment Toolkit) as well as monitors, printers, phones and other hardware.
•Inventory and asset database management.
•Basic Nortel/Avaya BCM phone and voicemail administration (voicemail creation, password resets, etc).

Our Microsoft-based infrastructure includes Windows 7 desktops, Windows Server 2008 on both physical and Hyper V virtual servers, MS SQL, Sharepoint, etc. Our WAN environment spans the company's headquarters, a satellite office, remote workers and business-critical systems housed in an offsite datacenter.
Skills & Responsibilities:
•Associates or Bachelor’s Degree in Computer Science, MIS or related field, or an equivalent combination of education and/or professional experience.
•Functional knowledge of Microsoft operating systems and office applications.
•Ability to blend creativity, problem solving, and technical skills to support end-users.
•A desire and capability to learn, maintaining a positive and constructive attitude.
•Must possess excellent customer service and interpersonal communication skills.

Please note that this a direct hire position and not open for telecommute, out-sourcing, staffing companies, etc. Thank you.
Salary:
We offer a comprehensive benefits package that includes: medical, dental, vision, life, short and long term disability, and more. We also offer an employee funded 401k program and Paid Time Off.

Senior Tech Support Analyst - up to $60,000

Job Description:
It is a contract-to-hire position in North Phoenix (I17 & Greenway) with an enterprise healthcare organization. Mon- Fri 8-5 schedule with hourly rate $26-$30 DOE.

In this role, not only you will install and maintain desktop, server, and network systems and equipment to ensure systems meet business objectives, you will function as a Subject Matter Expert for resolution of moderate to complex desktop, server, and network issues. You will also develop solutions to complex problems that require innovative thinking with broad impact on our desktop, server, and network performance.

You will serve as a Mentor for less-experienced IT members. Our junior IT members may refer escalated and complex support issues to you for resolving.

You will also organize and streamline incident and problem management processes to resolve enterprise problems that affect our operations, to ensure our systems and applications are within contract compliance.

o Interface with departments and take active steps to resolve reported issues and needs.
o Assist in change management efforts to proactively prevent issues from re-occurrence.
o Interprets business issues and engages IT support in line with common industry best practices, including escalation processes, diagnostic techniques and reporting requirements.
o Designs and recommends processes based on analysis of projects and system/application requirements that reduce calls for IT support.
o Design, develop, and implement operating system and applications, images, for desktop (Desktops, laptops and tablets) to meet security requirements.
o Leads major upgrades or conversion efforts as it relates to Production Control processes and packages.
o Reviews network, systems and application run instructions, recovery instructions and other documentation for accuracy, completeness and compliance with standards.

Education & Experience
Required
o Associate's degree in Computer Related field or equivalent combination of education and experience.
o Strong and broad experiences in Systems, Network, and Desktop
o Strong expertise in operating systems (server & desktop), and networking
o Experience in analyzing operations, including project management of special projects from planning through implementation and support

Preferred
o Bachelor's degree in Computer Science, Engineering or related field
o Microsoft Certified Professional Or equivalent experience
o Microsoft Certified System Engineer (MCSE) or equivalent experience
o Knowledge / certification in IT Infrastructure Library (ITIL)

Technical Skills
? Extensive use of software and hardware to troubleshoot problems, gauge desktop performance, measure utilization, and trace data and protocol activity
? Microsoft server principals and support
? Data communication design and support
? Desktop security standards for system access
? IT Infrastructure Library (ITIL) principals and support, including the use of ITIL recommended Incident Problem Management and Change Management
? Ability to diagnose & troubleshoot technical/business issues
? Presentation skills
? Knowledge of contingency plans for systems failures (software and hardware) including scheduled and unscheduled outages
? Performance metrics
? Knowledge of software upgrades process
? Knowledge of system testing protocols We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status. You can view all of our jobs online at http://www.appleone.com/?sc=11&id=1004847

Job Description:
The Office of Human Resources seeks a highly motivated and dependable individual to fill the position of Technology Support Analyst Associate.​  The selected candidate will provide support to a broad range of users of Human Resources systems.​  Work will include the triage of user support cases, completing Tier I responses to user questions, adding content to the knowledge base, editing existing user documentation and creating new user documentation.​

Essential Duties:
Responds to routine user questions on operation of computer hardware and software.​ Identifies causes of problems when hardware and software are not operating properly and takes appropriate action.​ Resolves common problems and refers unusual or complex problems to vendors, contractors, or others in the university.​ Advises customers on standard tools and combinations of tools that are available to meet specific needs.​ Develops and delivers instructional short courses on the use of supported technology products.​ Operates computing and media equipment to perform routine functions such as data entry, server account maintenance, report generations, etc.​  Collaborates and teams with others on a variety of projects related to the basic assignment.​

Minimum Qualifications:
Bachelor's degree in technology or related field; OR,Four years experience providing information technology services; OR,Any equivalent combination of experience and/​or education from which comparable knowledge, skills and abilities have been achieved.​Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience.​

Desired Qualifications:
•One year of experience working with customer relationship management systems (such as CRM or ServiceNow).​
•Experience using IBM Kenexa BrassRing and/​or PeopleSoft HCM preferred.​
•One year of experience responding to user inquiries about HRIS systems which should include serving in the capacity of Tier I support and the initial triage of user-submitted issues.​
•Experience creating new or editing existing technical and instructional end user documentation.​

Working Environment:
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.​ Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.​ Regular activities require ability to quickly change priorities which may include and/​or are subject to resolution of conflicts.​  Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.​

Department Statement:
The ASU Office of Human Resources is committed to the recruitment, retention and development of diverse faculty, academic professionals, administrators and staff.​ ASU is building an inclusive workforce by actively pursuing qualified employees from a wide range of ages, ethnicities, races, experiences, interests and cultures.​

ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access.​ This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves.​ Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines.​ ASU serves more than 90,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city.​ ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.​

ASU is a tobacco-free university.​ For details visit www.​asu.​edu/​tobaccofree

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.​

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/​Affirmative Action Employer.​ All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.​

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.​

Fingerprint Check Statement:
This position is considered safety/​security sensitive and will include a fingerprint check.​ Employment is contingent upon successful passing of the fingerprint check.​

Instructions to Apply:
Application deadline is 3:00PM Arizona time on the date indicated.​

Resumes should clearly illustrate how prior knowledge and experience meet the minimum and desired qualifications stated in this requisition.​

Only electronic applications are accepted.​

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.​


Qualifications and Desired Experience:

High School Diploma with 3 to 5 years experience
Active Directory, VPN, and ticketing system experience
3+ years of experience with Windows 7
3+  years of experience with Staging and Imaging Tools
At least 1 year of experience with MAC/Apple Support
Experience working with personal computer hardware, software, systems, local area networks and terminology.  Experience with desk tops, laptops, and all related equipment
Good organizational and problem solving skills.
Ability to operate computer peripherals including monitors, printers and scanners.
Experience providing desktop support in an enterprise environment


Main Responsibilities:

Provides basic troubleshooting assistance and ticket resolution for personal computer users.
Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.
Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
Recommends hardware solutions regarding personal computers in assigned areas.
Assists with computer studies, projects, and implementation of policies throughout area of assignment.
Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
Responsibilities:
·         Answer helpdesk calls from clients and troubleshoot issues
·         Update and maintain detailed client documentation
·         Image new PC’s, Servers and POS terminals
·         Troubleshoot and repair client PC’s, Servers and POS terminals
·          On-call 10 days a month including at least one weekend per month.​
Skillset:
·         Active Directory
·         Microsoft Exchange
·         Windows
·         Outlook/​Visio
·         Basic command line tasks
·         PC/​Server Imaging
·         File and print sharing
·         Hosted solutions (i.​e.​ Intermedia, RingCentral, Securisync etc.​)
·         Router programming/​setup including port forwarding
·         Wireless Access Point configuration
·         Displays, printers and other common peripherals
·         Networking DNS/​DHCP/​IP
·         Hard drive backups
·         New PC, Server, terminal, printer setup and install
·         User migrations from old PC to new PC
·         Helpdesk – communicating with clients directly via phone and email
Requirements:
·         Ability to work independently, as well as cooperate with others in team efforts
·         Be able to switch hats when new challenges are presented
Know when to research the answer to a problem on your own versus when to ask for help
Be comfortable working at clients' locations, occasionally with them looking over your shoulder
Have valid driver’s license and reliable transportation to efficiently get from appointment to appointment
Be quickly responsive (within reason) to internal messaging (emails, phone calls, texts, etc)
·         Smart phone
·         Strong communication and organizational skills
·         Self-motivated with a desire to advance
·         Detail oriented and good documentation skills
·         Professional looking and have ability to work independently with clients at their office and their homes
·         Willingness to take out-of-state trips for a 2-3 day stint a couple of times a year
·         Must be able to work normal business hours, and some after hour days to accommodate clients
·         Technician should be able to lift 50lbs
·         Have a good Driving Record (No DUI or DWI)
·         Be able to maintain documentation and hardware inventory
·         Must be able to pass background and drug test
Bonus Points:
·         Industry standard certifications are a plus (Microsoft, CompTIA, etc.​).​
·         POS hardware and setup experience
·         Mac experience
Technicians are provided with tech tools, spare parts and a laptop.​

Provides first level hardware, network, and software support for Team Members located at our retail stores, corporate office, distribution centers, and remote user locations. This includes but is not limited to:

Basic Active Directory and Exchange administration.
Remote diagnostic and troubleshooting of all MS Office or Windows issues.
Anti-virus control and remediation of infected systems.
Desktop imaging
Hardware support on desktops, laptops, mobile devices, servers, routers, and switches.
Disaster Recovery setup
Network troubleshooting, including VPN setup and circuit monitoring/management.
Onsite support – See below for details
Incident management
Interprets, evaluates, and resolves complex problems associated with store and corporate systems.
Logs all incidents and user contact in a problem tracking system.
Answers incoming telephone calls, monitors incident queue, and reviews group email while providing immediate solutions whenever possible.
Using defined escalation procedures; logs and escalates problems as appropriate to tier 2 support team.
Places service calls to outside vendors; monitor and track the call until issue is resolved.
Follows-up with Team Members to make sure their problem/request is resolved.
Keeps management and users updated with changes in the status of key systems.
Stays informed and current with all procedures for systems and equipment.
Provides assistance to various projects.


Knowledge, Skills and Abilities


2 year degree or equivalent work experience.
2 Years of experience with troubleshooting network connectivity and VPN related issues, must demonstrate solid foundational knowledge of basic routing and switching concepts.
1-2 Years of Windows Server administration experience.
Experience working with incident and problem management systems required.
1-2 Years of server and desktop troubleshooting, must demonstrate deep level knowledge of the registry, service management, and event viewer.
2 Years of Microsoft Office troubleshooting, all versions.
2 Years of laptop, desktop, and server hardware support.


ITIL v1 or greater desirable.
Must be flexible and available to provide off-hours support and coverage.

Personality Traits:


Position Purpose: Serve as the primary contact in providing customer service and technical support to internal partners and vendors with more complex issues.​
Design, build and/​or test new systems, processes or services
Respond to requests for new services
Document workflow of processes within the organization
Investigate, research and troubleshoot more complex IT related issues
Perform new user IT training and communication of IT policies and standards
Perform scheduled departmental audits and report findings to management

Qualifications

Education/ ​Experience: High School diploma or equivalent.​ Bachelor's degree in Computer Science, MIS, or related field preferred.​ 2+​ years of related experience.​ Required: Operating system familiarity (currently Windows XP and Windows 7).​ Working knowledge of desktop productivity software applications to provide desktop support (e.​g.​, Microsoft Office, McAfee, SCCM applications).​ Familiarity with installation & support of relevant hardware (i.​e.​ Laptops, Thin Clients, Desktops, printers, etc.​).​
Maintain high levels of integrity and dependability.
Maintain a focus on results, quality and customer satisfaction.
Work well in a team environment and effectively manage work activities.
Project a professional demeanor and appearance.
Be extremely flexible and adaptable.
The ability to function and stay focused in constant pressure, fast growing and ever-changing organization.
Ability to effectively apply conflict and risk management techniques.

Technical Skills:





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Technical Support Engineer Tier II
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Tempe, AZ
$65,000 - $80,000
Job Details
If you are a Technical Support Engineer- Tier II Support with experience, please read on!
Located in Tempe Arizona, we are seeking a talented tech support specialist as the nation’s fastest growing healthcare cloud computing company. More than 310,000 healthcare professionals rely on our HIPAA compliant cloud computing platform and infrastructure to store, manage, protect, and share their patient data and critical applications.

Our cloud computing platform is designed and developed exclusively for the healthcare industry to deliver the highest standards in compliance, security, and performance. Healthcare and Cloud Computing know how, rigorous HIPAA compliance, and our purpose-built platform are the cornerstone to our client’s success and core to our DNA. We are HITRUST certified, the healthcare industry’s gold standard for PHI security and HIPAA compliance.


*****Please apply today if interested or you can send your resume to me directly (Word format please): chris.olivieri@cybercoders.com
Top Reasons to Work with Us
Top growing company
Great leadership
Growth opportunity
What You Will Be Doing
Have a positive and service-first attitude when working with customers to solve problems.

Go beyond the break-fix and identify customer needs.

Work directly with customers via email and phone.

Document, troubleshoot, update and resolve technical issues with customer Windows and Linux based virtual machines.

Document, troubleshoot, update and resolve Site to Site and SSL VPN Network issues.

Document, troubleshoot, update and resolve performance issues or errors.

Document changes made during the resolution of customer issues.

Monitor customer solutions and address alerts.

Assist customers with the use of our managed services, products, systems and tools.

Participate as part of cross-functional team for on-going customer projects.

Provide excellent customer service.



Responsible for helpdesk and/or desktop support.
Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills.
Bachelor's degree in technology and/or a minimum 2-3 years’ experience supporting technology in an enterprise-wide internal Service Desk or Call Center environment.
A working knowledge of PC technical support of the Windows desktop OS (Windows 7, Windows 8 and 8.1) is desired.
Strong customer service, teamwork, and communication skills.
Familiarity with Remedy, remote connection tools, and Marimba or SCCM would be a plus.
Job Summary
Company: The Judge Group
Status: Full Time, Employee
Job Category: IT/Software Development
Industries: Computer/IT Services

Be part of a team that is focused on Operational Excellence.

Be ever vigilant in the protection of customer information and security.

Look for ways to go the Extra Mile in every customer interaction.
What You Need for this Position
At Least 3 Years of experience and knowledge of:

- Commvault
- VMWare
- AWS
- Windows
- Linux


Ability to effectively use/operate a PC and standard business applications such as Microsoft Outlook, Word, Excel and PowerPoint required.
Working experience with Windows Operating Systems and Microsoft related software products required.
Ability to effectively troubleshoot hardware (PC, laptops, printers, tablets and smartphones), software and system problems required.
Functional understanding of network topologies and employed technologies is required.
Working knowledge of Active Directory required.
Retail store operations experience preferred.
Knowledge of following Store Related Systems preferred

Inventory
Ordering
POS (ISS45 V8)
Receiving
Scale Management (ADC)
Shelf Price Audit (SPA)
Time Keeping (ADP)



CompTIA and/or Microsoft certifications preferred.

Communication Skills:


Ability to competently understand, speak, read and write English.
Ability to effectively present information and respond to questions from groups of senior managers, peers and subordinates.
Ability to respond effectively to the most sensitive inquiries or complaints.
Requires excellent interpersonal communication and relationship building skills.

The Endurance International Group has immediate openings for customer service individuals who are interested in breaking into the technical support space. This is an entry level technical support position for individuals who have amazing customer service skills, are technically savvy and are resourceful problem solvers interested in helping people.
What you will do:

* Troubleshoot telephone and/or email inquiries in the customer support/technical support queue.
* Deliver outstanding customer service to direct customers in a high pace contact center environment.
* Perform appropriate and timely troubleshooting of technical issues.
* Meet performance standards in productivity and quality set by the department in a highly metrics driven operation; number of calls, length of calls, quality scores, sales.
* Provide accurate technical solutions in an effort to resolve each issue upon the 1st call.
* Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services.

What you need for this position:

* Strong customer service and tele-sales skills. Experienced with Web Based Applications & Windows.

* Willingness and desire to learn technical concepts such as Domain registration and basic understanding of web browsers.

* Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment.

* Ability to manage sensitive and critical client information.

* Excellent verbal and written communication skills.

* Problem solving and decision making skills.

* Demonstrated good job stability in the past

Bachelor’s degree in computer sciences, business administration or related field and five years’ experience in technical operations management and/​or an equivalent combination of training and experience.​  This position also requires broad knowledge of information technology processing systems, concepts, and methodologies, as well as a demonstrated aptitude for learning new technologies.​  Desired training and experience would include Microsoft Windows Environments, including Server 2012 (PC configuration, installation, maintenance, and support), Active Directory, Microsoft Exchange 2010, Hyper-V, Data Protection Manager, SCOM, MS-SQL, and Internet Information Server, Office 365 (including SharePoint), ADFS, Windows 8.​1, Symantec Endpoint Management (Altiris), McAfee ePO, Citrix Xen App, Troubleshooting of TCP/​IP, networks supporting Cisco switch, Cisco VOIP telephony, and Cisco Wireless.​

In addition, this position requires sound judgment, initiative, detail orientation, strong customer service skills, and flexibility, along with system development and experience with complex project management.​

SELECTION PROCESS:  Only applicants whose backgrounds most closely meet the needs of the position may be invited to interview.​  Requests for a special accommodation to participate in the interview process should be made at the time you are contacted to schedule an interview.​  The Selection Process may include first and/​or second round panel interviews.​  This is a Regular, Full-time, exempt level position.​ This position is open for internal and external recruitment.​

BENEFITS:
The Court of Appeals offers an excellent benefits package with a choice of medical and dental plans and the flexibility to choose a plan that is best suited for your needs.​  Benefits also include a Deferred Compensation Plan, Flexible Spending Accounts, life-insurance, long-term and short-term disability insurance, as well as required participation in the Arizona State Retirement System (ASRS).​

In addition, our generous leave benefits allows employees from 96-200 hours of vacation annually (based on length of service), 96 hours of sick leave annually, and 10 paid holidays.​  Additional benefits include free covered parking,
discounted bus fares, and an Employee Assistance Program.​
This role will provide a key link in our Next Generation Service Strategy by utilizing Technical Support Experience to create a ground up Technical knowledge base and training for our remote desktop support team.
Job Functions:
• Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses.
• May be responsible for coordinating the display of graphics and the production of the document.
• Liaison with Technical Support teams to test and verify support documentation.
• Review and approve Knowledge requests and submissions
• Utilize chat and remote takeover to assist End Users with common technology issues.
• Performs a variety of tasks.
Experience:
• Bachelor's degree in a related area and/or 2-4 years of experience in the field.
• Familiar with standard concepts, practices, and procedures within Knowledge management.
• A certain degree of creativity and latitude is required.
• Experience with ITIL principles and/or utilizing an IT Service Management platform to manage incidents and knowledge articles.
• Experience troubleshooting software, hardware, and connectivity issues with end users
• MS Office products
• Service Now experience preferred.
Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Vet
§ High School diploma or equivalent

§ Expertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration, or Cisco IOS (CLI)

§ Advanced Troubleshooting skills in a multi-user high pressure environment

§ Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications

§ Experience with Data Cabling / Computer Facilities maintenance

§ Proven skills in PC repair, troubleshooting, deployment, and liquidation

§ Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors.

§ Ability to stand/walk for 10-12 hours per day

§ Willingness to work flexible shifts and scheduling including nights, weekends, and holidays

§ Bachelor’s degree in Computer science or IT related field.

§ Microsoft MCSE, MCITP Systems Administrator (Active Directory)

§ Cisco CCNA certification

§ Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, management, contractors and vendors.

§ Advanced Linux systems administration skills

§ Strong troubleshooting skills of very complex systems

§ Ability to explain complex IT concepts in simple terms

§ Ability to manage high priority projects

§ Proven ability to work successfully with limited supervision

§ Ability to travel up to 25%

One Step Retail Solutions has an immediate opening for an experienced Technical Support Representative who has great familiarity with both Software and Hardware, a good understanding of Retail Operations and, most importantly, loves helping their customers!

The Technical Support Representative provides our customers with technical support or performing installations over the phone and to provide break-fix or installation assistance for Point-of-Sale (POS), Register systems and Computerized Inventory-Control Systems.​ Our Technical Support Representative imparts their knowledge to the customer and helps them resolve their software and networking issues, answer their questions, and offer them options on the use of our products.​ You will receive training and certification in our proprietary software products to be able to support our customers on their Retail systems, but previous Technical Support and Hardware experience is required.​

This position offers long-term growth opportunities in our Technical departments to grow from Tier 1, to Tier 2 and Tier 3, where you will deliver billable services.​ These can include but are not limited to functions such as Implementations, Training, System Consulting and Project Management.​

Responsibilities

1.​      Provide phone-based technical support on software and hardware issues for customers.​
2.​      Identify and resolve customer application and technical issues.​
3.​      Assist the Implementation Team with installation activities, such as hardware assemblies.​
4.​      Manage client accounts as assigned, ensuring customer satisfaction with our products and services.​
5.​      Handle installations and troubleshooting support requests, including, but not limited to the following:
a)     Windows 2000/​XP/​2003/​2008 Platforms
b)     Windows NT/​2000/​XP/​2003/​2008/​7/​8 Services
c)     LAN/​WAN Systems (including VPN’s)
d)     Firewalls, routers, hubs, and switches
6.​      Handle Software installs and Hardware assembly, installs, testing, and repairs, including but not limited to the following:
a)     Software: Retail Pro, CounterPoint, Ancillary Products, MS Office, Utilities, and EFT.​
b)     Hardware: Physical Inventory scanners, Cameras, and Surveillance Systems.​
7.​      Ensure full network configuration, workstation set-up, adding users, configuring RAS, TCP/​IP, and printing environments.​
8.​      Maintain any and all Software credentials (such as Retail Pro/​CounterPoint Certifications you will develop with the company).​
9.​  Report any software bugs.​
10.​  Ensure accurate Policy & Procedure documentation and completion of all necessary administrative tasks for customer service applications as needed.​

Requirements/​Qualifications

1.​      2+​ years Technical Support experience required.​
2.​      1-2 years (minimum) experience installing, configuring, and troubleshooting Windows networks.​
3.​      1-2 years (minimum) experience installing, configuring, and troubleshooting routers, hubs, and switches.​
4.​      Experience with installation of at least one (1) VPN between two locations.​
5.​      Strong working knowledge of DOS, Windows 95/​98, Windows NT, Windows 2000 and Windows XP.​
6.​      A+​ Certification.​
7.​      High aptitude and patience in working with a varying degree of experienced and inexperienced people.​
8.​      Excellent communication skills and problem solving skills (knowing what is relevant and what is not relevant to solving a problem).​
9.​      Customer-centric focused with a strong desire to help others.​
10.​    High degree of reliability, responsibility, and professionalism.​
11.​    The ability to multi-task.​
12.​    Familiarity with CSS and HTML.​


Benefits

We offer a very exciting corporate atmosphere that is also fun and relaxed.​  The schedule is Monday through Friday, 8:00am to 5:00pm with the ability to work other shifts, as assigned.​ There is great potential for growth in an ever-expanding industry.​ Full-time employees receive a comprehensive benefits package, which includes: Medical, Dental, Vision, 401(k), Life Insurance, and Aflac Coverage.​ We offer 5 sick days and 5 vacation days per year.​

One Step Retail Solutions is an Equal Opportunity Employer.​

Responsibilities

1.​      Provide phone-based technical support on software and hardware issues for customers.​
2.​      Identify and resolve customer application and technical issues.​
3.​      Assist the Implementation Team with installation activities, such as hardware assemblies.​
4.​      Manage client accounts as assigned, ensuring customer satisfaction with our products and services.​
5.​      Handle installations and troubleshooting support requests, including, but not limited to the following:
a)     Windows 2000/​XP/​2003/​2008 Platforms
b)     Windows NT/​2000/​XP/​2003/​2008/​7/​8 Services
c)     LAN/​WAN Systems (including VPN’s)
d)     Firewalls, routers, hubs, and switches
6.​      Handle Software installs and Hardware assembly, installs, testing, and repairs, including but not limited to the following:
a)     Software: Retail Pro, CounterPoint, Ancillary Products, MS Office, Utilities, and EFT.​
b)     Hardware: Physical Inventory scanners, Cameras, and Surveillance Systems.​
7.​      Ensure full network configuration, workstation set-up, adding users, configuring RAS, TCP/​IP, and printing environments.​
8.​      Maintain any and all Software credentials (such as Retail Pro/​CounterPoint Certifications you will develop with the company).​
9.​  Report any software bugs.​
10.​  Ensure accurate Policy & Procedure documentation and completion of all necessary administrative tasks for customer service applications as needed.​

Requirements/​Qualifications

1.​      2+​ years Technical Support experience required.​
2.​      1-2 years (minimum) experience installing, configuring, and troubleshooting Windows networks.​
3.​      1-2 years (minimum) experience installing, configuring, and troubleshooting routers, hubs, and switches.​
4.​      Experience with installation of at least one (1) VPN between two locations.​
5.​      Strong working knowledge of DOS, Windows 95/​98, Windows NT, Windows 2000 and Windows XP.​
6.​      A+​ Certification.​
7.​      High aptitude and patience in working with a varying degree of experienced and inexperienced people.​
8.​      Excellent communication skills and problem solving skills (knowing what is relevant and what is not relevant to solving a problem).​
9.​      Customer-centric focused with a strong desire to help others.​
10.​    High degree of reliability, responsibility, and professionalism.​
11.​    The ability to multi-task.​
12.​    Familiarity with CSS and HTML.​

About the Job
Ceiba Technologies is seeking an enthusiastic, hardworking, Technical Sales Support Engineer to help provide key support in the Semiconductor Industry.​ Technical Sales Support Engineer will be responsible for supporting the Sales Team.​

Education/​Experience:
BS degree in Engineering
Prior experience supporting the semiconductor industry desired
IT experience a plus

Responsibilities include:
Work closely with sales team in customer resolutions and business developments
Support the sales team to ensure timely and successful closure of projects
Coordinate and review specifications with customers and suppliers
Participate in monthly SPC chart preparations for review
Assist in inventory management of customer base
Organize and prepare presentation material
Conduct research for new product developments and understanding

Required skills:
Ability to quickly learn, apply and position technical knowledge
Strong organizational skills a must
Excellent written communication skills
Excellent time management, multi-tasking, and prioritization skills
Able to handle a high stress environment with minimal supervision
Ability to travel domestically and internationally

Tasks
-Present technical solutions to potential customers.​
-Negotiate price, deliveries, special requirements.​
-Explain the product by means of the data-sheet and user manual.​
-Discuss and troubleshoot customer applications live over the phone or in PC session (Skype/​Team-viewer).​
-Travel to customer location if necessary (very light travel).​
-Pre-sale activity does not require cold calling customers.​ All calls are originated by the customer.​
-Analyze-repair customer returns for root cause and corrective action.​
-Light electronic assembly-soldering-testing (test cards, prototype cards, experimenting).​
-Design simple pcb's and products.​

Abilities:
-Positive, constructive attitude towards customers.​
-Good judgment of true business opportunities.​
-Open, communicative personality.​
-Good understanding of electronic circuitry, schematics, pcb's.​
-Knowledgeable about electronic laboratory equipment (power supplies, oscilloscopes, meters, current probes,
  thermal chambers).​
-Good PC (personal computing) expertise inclusive of technical design tools for pcb's, electrical testing.​
-Good understanding of technical literature (data-sheets and user manuals of electronic components).​
-Dexterity in disassembly and repair of defective controllers (soldering, de-soldering, troubleshooting).​

Daily Responsibilities of a Technical Specialist
Assisting new customers with initial set up of their phone system accounts
Configuring Nextiva's unified communications product features
Critically think through and troubleshoot business networks
Accurately answer a variety of technical questions about Nextiva's services
Provide each customer with an “Amazing Service” experience by answering phones before the 2nd ring, resolving concerns with little or no hold time, assist with customized solutions to help their business succeed
Work to meet and exceed a set of daily metrics
Skills & Responsibilities:
Position Requirements:

A positive and flexible attitude for working in a fast-paced team across various functions
Must have a commitment to supporting customers’ success with Nextiva’s services
Possess a passion for learning and instituting industry-leading support tactics and best practice
Ability to grasp technical concepts quickly and explain them to others
Ability to consistently meet and exceed key performance indicators
Strong work ethic and ability to thrive in a fast-paced environment
Ability to walk customers through troubleshooting process
Prior experience working at a help desk or in a customer service/tech support call center is a plus
Prior experience working with large unified communications platforms is a plus
Proficient in MS office applications and experience with CRM a plus
Excellent verbal and written communication skills
Schedule flexibility (5:00 a.m. - 9:30 a.m. start time, once a month Saturday availability)
VoIP experience a plus
Attendance – be here, be ready mentality.
Responds to calls from clients customers in need of technical and customer service assistance. Resolves customers service problems using client-specific tools, processes, and resources Demonstrates excellent customer service skills that reflects positively on the customer, the client and on Pace. Responds to Supervisor directions and apply coaching feedback into performance regime. Performs to minimum standards as defined by Management or client May perform other duties, as assigned. Handles Escalations.

KNOWLEDGE/SKILLS/ABILITIES

Advanced level experience with computer networking, television, telephone and internet usage. Ability to visualize a customers home environment and equipment based on verbal descriptions for the purpose of troubleshooting and instruction. Ability and temperament to work independently within company guidelines in a high call volume production environment. Ability to learn concepts and practices and apply them to the handling of inbound customer calls. Aptitude for multitasking. Aptitude for analytical thinking Effective and accurate decision-making skills. Superior listening and relationship building skills. Strong verbal and written communication skills. Positive and professional demeanor and a high level of integrity and confidentiality. Leadership (Technical Support Supervisor) potential. Flexibility to work any shift, any day of the week. Reliability.

Qualifications:

EDUCATION/TRAINING/EXPERIENCE

High School Diploma or equivalent. Intermediate MS Office skills (Excel, Word, Outlook). Typing accuracy and speed of at least of 30 words per minute. A minimum of 1.5 years call center experience supporting AT&T customers required. KPI attainment of greater than 102% for 3 consecutive months. Must maintain 102 or greater KPI attainment and be IGS to maintain TSR II (Sr. Agent) status. In good standing for attendance for last 90 days.

Equivalent combination of education, training and experience will be considered.

MINIMUM PHYSICAL/VISUAL/HEARING ABILITIES

Requires the ability to perform light lifting in the handling of work materials and equipment Requires the visual skills necessary for reviewing a considerable amount of written materials for the accurate maintenance of information and records Requires the ability to hear clients inbound callers and effectively communicate verbal processes/instructions to clients customers.
The Technical Support Representative is responsible for delivering Level I & II technical support over the phone in a remote capacity. You will support and administer PCs, thin clients, peripherals, Citrix, various versions of Microsoft Exchange, VMware, servers, and routers adhering to the defined internal escalation process.

General Duties and Responsibilities:

Provide day-to-day technical support to bank employees for network infrastructure, internal desktops and thin clients, servers, and software.

Account management including adding and deleting users, creating new user accounts, and modifying accounts.

Maintain passwords, data integrity, and file system security for desktop and Citrix environments.

Communicate highly technical information in layman terms to non-technical users.

Recommend hardware and software solutions, including new acquisitions and upgrades.

May participate in development of information technology and infrastructure projects.

Education Requirements:

BS degree in CIS, Business, or related field OR 3 years of equivalent work experience.

General Knowledge and Skills:

3 years of experience providing end-user LAN/WAN support required.

Experience supporting desktop operating systems: Windows XP/Vista/7 required.

Experience supporting MS Office 2003/2007/2010/2013 required.

Experience with anti-virus and backups required.

Experience supporting network operating systems: Windows 2003/2008/2008R2 preferred.

Experience troubleshooting MS Exchange preferred.

Experience supporting Citrix preferred.

Ability to work well with people from various disciplines with varying degrees of technical experience.

Ability to create and maintain rapport with end users.

Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.

Always striving to learn more.

Stays up to date with the latest technology.

Willing to share knowledge with the rest of the team; takes pride in sharing ideas and knowledge.

Willing to work any schedule Monday through Friday hour of operation 5 AM to 6:30 PM.