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  1. TicketID: WWCD-3209
  2. Issue: "Your SEP Cloud subscription is being provisioned" Error
  3. Action: Informed CS Team that we have checked this with Symantec and we are awaiting a response from them
  4. Status: Waiting for Vendor
  5. Time Taken: 5min
  6.  
  7. TicketID: WWCD-2953
  8. Issue: Symantec Configuration Issue
  9. Action: Informed CS Team that we are still waiting to hear from Ingram APS and Symantec Dev teams
  10. Status: Waiting for Vendor
  11. Time Taken: 5min
  12.  
  13. TicketID: OF-6908
  14. Issue: Failed order SO000017 for AID 1300012239
  15. Action: Order SO000017 has failed with error "'5062918' is not valid value for Microsoft Partner Network ID". CS Team should check with VAR if MS Partner ID is correct. Informed CS Team via imcloudservicedesk@cloud.im
  16. Status: Done
  17. Time Taken: 10min
  18.  
  19. TicketID: OF-6911
  20. Issue: Failed order SO000054 for AID 1300012296
  21. Action: Order SO000054 has failed with error "The Reseller Account is not Active". PCP's BA shows status of VAR 1300000718 as Credit Hold. CS Team should contact VAR regarding this. Informed CS Team via imcloudservicedesk@cloud.im
  22. Status: Done
  23. Time Taken: 10min
  24.  
  25. TicketID: OFO-10312
  26. Issue: Failed order SO000057 for AID 1200033549
  27. Action: Order SO000057 has failed with error "Customer not found". MS Partner Center shows "This customer no longer exists". CS Team please inform Customer to cancel this Order and place another Order with new domain. Informed CS Team via imcloudservicedesk@cloud.im
  28. Status: Done
  29. Time Taken: 15min
  30.  
  31. ^
  32. TicketID: OFO-10457
  33. Issue: Failed order SO000087 for AID 1200009682
  34. Action: Order SO000087 has failed with error "The authentication code for registering existing Microsoft account 'insanetechnologies' is invalid or expired. Please, go through registration wizard again". CS Team should contact VAR to inform that Customer should cancel the Order and place a new Order. Informed CS Team via imcloudservicedesk@cloud.im
  35. Status: Done
  36. Time Taken: 15min
  37.  
  38. TicketID: OFO-10460
  39. Issue: Failed order CH000045 for AID 1200022542
  40. Action: Order CH000045 shows status as Completed
  41. Status: Done
  42. Time Taken: 5min
  43.  
  44. TicketID: OF-6914
  45. Issue: Failed order SO000006 for AID 1300012298
  46. Action: Order SO000006 has failed with error "4003-Postal code 400 102 doesn't match the pattern ^[0-9]{6,6}$". For SID , PCP's POA -> Operations -> Tasks -> Background -> Scheduled Tasks, shows . In NextCP -> Account -> Account Profile -> POSTAL ADDRESS -> EDIT, In NextCP -> Users -> Abdulla Fatiya (Admin) -> ACTIONS -> View Summary -> POSTAL ADDRESS -> EDIT, & For Customer having domain abdullafatiya.onmicrosoft.com, In MSPC -> Account -> Bill-to info, changed Zip Code from "400 102" to "400102". Reran the TaskID 1083631 successfully. Resubmitted the Order. Order SO000006 shows status as Long Running Operation
  47. Status: To Do
  48. Time Taken: 35min
  49.  
  50. TicketID: OFE-17757
  51. Issue: Failed order CH000509 for AID 1100038605
  52. Action: Order CH000509 has failed with error "Unauthorized: Error while trying to get the subscription from Microsoft". Resubmitted the Order. Order CH000509 shows status as Completed
  53. Status: Done
  54. Time Taken: 10min
  55.  
  56. ^
  57. TicketID: OFE-17758
  58. Issue: Failed order CH000143 for AID 1100101455
  59. Action: Order CH000143 has failed with error "Invalid partnerId: 2462691". CS Team should check with VAR of PartnerID is correct. Informed CS Team via imcloudservicedesk@cloud.im
  60. Status: Done
  61. Time Taken: 10min
  62.  
  63. TicketID: OFE-17759
  64. Issue: Failed order CH000019 for AID 1100118247
  65. Action: Order CH000019 shows status as Cancelled
  66. Status: Done
  67. Time Taken: 5min
  68.  
  69. TicketID: OFE-17760
  70. Issue: Failed order RN000014 for AID 1100036161
  71. Action: Order RN000014 has failed with error "The Reseller Account is not Active". PCP's BA shows status of VAR 1100004248 as Credit Hold. CS Team should contact VAR regarding this. Informed CS Team via imcloudservicedesk@cloud.im
  72. Status: Done
  73. Time Taken: 10min
  74.  
  75. TicketID: OFE-17761
  76. Issue: Failed order CH000011 for AID 1100097217
  77. Action: Order CH000011 has failed with error "Invalid partnerId: 4463269". CS Team should check with VAR of PartnerID is correct. Informed CS Team via imcloudservicedesk@cloud.im
  78. Status: Done
  79. Time Taken: 10min
  80.  
  81. TicketID: OFE-17764
  82. Issue: Failed order SO000019 for AID 1100120561
  83. Action: Order SO000019 has failed with error "Invalid partnerId: 894906". CS Team should check with VAR of PartnerID is correct. Informed CS Team via imcloudservicedesk@cloud.im
  84. Status: Done
  85. Time Taken: 10min
  86.  
  87. ^
  88. TicketID: OFE-17765
  89. Issue: Failed order SO000500 for AID 1100120564
  90. Action: Order SO000500 shows status as Cancelled
  91. Status: Done
  92. Time Taken: 5min
  93.  
  94. TicketID: OFE-17766
  95. Issue: Failed order CH000050 for AID 1100027599
  96. Action: Order CH000050 shows status as Completed
  97. Status: Done
  98. Time Taken: 5min
  99.  
  100. TicketID: OFE-17767
  101. Issue: Failed order SO000070 for AID 1100120566
  102. Action: Order SO000070 shows status as Completed
  103. Status: Done
  104. Time Taken: 5min
  105.  
  106. TicketID: OFE-17768
  107. Issue: Failed order CH000085 for AID 1100102036
  108. Action: Order CH000085 shows status as Completed
  109. Status: Done
  110. Time Taken: 5min
  111.  
  112. TicketID: WWCD-3209
  113. Issue: "Your SEP Cloud subscription is being provisioned" Error
  114. Action: Symantec replied that the issue is fixed. CCP -> SEP Cloud, shows Symantec subscription is Active. Verified this and replied to CS Team and Symantec
  115. Status: Done
  116. Time Taken: 10min
  117.  
  118. ^
  119. TicketID: WWCD-3230
  120. Issue: URGENT_Customer Account Migration
  121. Action: We have 3 Billing Orders BO023233, BO023837, BO024692 showing status as "Waiting for Payment" with warning "Insufficient amount of the released payments that are attached to the order". So please confirm the following with Customer. - Do they have sufficient balance for processing the Order? - Is there any issue or error that prevents them from making the payment? If Customer confirms they have sufficient balance, you may reply back so that we can escalate this. Discussed this with ES Team
  122. Status: In Progress
  123. Time Taken: 30min
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