Anna Farkas
Tue 4/2/2019 13:18
Quoting your mail:
"Click on the button below to sign up - and if you've got any questions just reply to this email."

I tried to follow through with the app, but I reach a screen where I am asked of my residential address.
I am an EU citizen, I live in France.
I cannot choose the country for the residential address.
Your FAQ says non-UK residents can also register, but there is no way to put a non-UK address.
The company address is in the UK, but it is NOT where I live.
How do I fill the address screen on the app?

Regards,
A Farkas
________________________________________
From: Tide <hello@tide.co>
Sent: Tuesday, April 2, 2019 11:38
To: anna.farkas@outlook.com
Subject: You're nearly there! Open your new business account today

Trusted by over 70,000 businesses in UK

[Tide]<http://links.iterable.com/u/click?_t=3054372a50604682af530868035415ae&_m=d342855b84274a3cadafd5dd69d3165f&_e=jVjDbiYjPhilFV_4mcL_4tv4Yjpn9XLBscn2CFYHBzqL7R-IGTViS-x1zasjIfCu6OqTfprf5wLtsKrrUMv2dppF0cUks1ouClVap-ppm-34EXOx6lEXt-b9bwcSA9lMAbftEjTu2jWdsa54kuqO-JjAfqWMx0sPZ1MTxJvDhVmrR0OSCT00Jkk--_AQDvOmBiXyNPcmPfrpEW6kkX5g_ggkfZoe6c29jmnAoQZR9oEPlCAkYl_3bDw7CUQ1i3hb>
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Tide <hello@tide.co>
Tue 4/2/2019 17:24
Hello Anna,

Thank you for contacting us!

If your company is registered in the UK and registered with Companies House UK, there should be no problem to apply for an account.

Could you please try to enter your company address instead of your home address?

Best Regards,
Atanas

Reply above this line.
[DO07P9-635P]


Anna Farkas
Wed 4/3/2019 09:46
If I do this, the next question is how long I lived there.
I don't know how to answer this, since I never lived there.
________________________________________
From: Tide <hello@tide.co>
Sent: Tuesday, April 2, 2019 17:24
To: Anna Farkas
Subject: Re: You're nearly there! Open your new business account today

Hello Anna,

Thank you for contacting us!

If your company is registered in the UK and registered with Companies House UK, there should be no problem to apply for an account.

Could you please try to enter your company address instead of your home address?

Best Regards,
Atanas



Tide <hello@tide.co>
Wed 4/3/2019 15:06
Hello,

In this case, you should have the option to mark "3 months".

Please let me know if that's not the case.

Best Regards,
Atanas

Reply above this line.
[DO07P9-635P]




Anna Farkas
Wed 4/3/2019 15:09
If I mark 3 months or less, the next screen asks for a previous address.
I can mark 3 months or more and finish registration, but I'd be saying something that's not exactly true.
How should I proceed?
________________________________________
From: Tide <hello@tide.co>
Sent: Wednesday, April 3, 2019 15:06
To: Anna Farkas
Subject: Re: You're nearly there! Open your new business account today

Hello,

In this case, you should have the option to mark "3 months".

Please let me know if that's not the case.

Best Regards,
Atanas

Reply above this line.
[DO07P9-635P]




Tide <hello@tide.co>
Wed 4/3/2019 17:43
Hi Anna, I can confirm that this information will not be true, but in this case, our onboarding team will manually process the application and decide. Please note that this might take more time than a standard application would.

Reply above this line.
[DO07P9-635P]



Anna Farkas
Thu 4/4/2019 13:03
I have completed the application using the company address.

My personal address is
18 rue de l'eglise,
95490 Vaureal
France

Regards,
A Farkas
________________________________________
From: Tide <hello@tide.co>
Sent: Wednesday, April 3, 2019 17:43
To: Anna Farkas
Subject: Re: You're nearly there! Open your new business account today

Hi Anna, I can confirm that this information will not be true, but in this case, our onboarding team will manually process the application and decide. Please note that this might take more time than a standard application would.

Reply above this line.
[DO07P9-635P]


Tide <hello@tide.co>
Thu 4/4/2019 19:43
Hi Anna,

Thanks for the information!

Your application is with our onboarding team and they will contact you in the near future.

Best Regards,
Atanas