Chat with RS

Tyler C: Hello, Thank you for contacting Rackspace Support! My name is Tyler, How can I help you today?
You: Hello Tyler. This is third time I've contacted RS support this week in re: to the same issue. I'm stumped. I don't know why emails aren't being received when they are sent from multiple accounts on RS email servers.
You: It's happening on multiple RS email accounts. And I never received any bounce back dilevery error emails. Until the last one I tried.
Tyler C: Hmm could I get an emailbox that you're trying to send emails to
You: engenius@aclassindoorstorage.com is the most recent one.
Tyler C: Hmm and could I get another example mailbox that is sending to this mailbox that won't go through?
You: No, I think you are misunderstanding, that IS the sending mailbox.
Tyler C: Ah so this mailbox can't send to any other mailbox?
You: It can send to some mailboxes (I've tried gmail accounts and they work), but when I try sending to www.engeniusweb.com which is registered on RS and hosted MX on Google Apps it fails to get received.
You: Would you like to see the one bounce back error I received on Wednesday?
Tyler C: yes please
You: Here you go: http://pastebin.com/raw.php?i=wpJup4jh
Tyler C: as checking the logs it appears these are all making its way to the google apps services
You: And here's the original test email that triggered the error above: http://pastebin.com/raw.php?i=Z0iiRAQw
Tyler C: Hmm on that bounceback there is just a dns issue which appears to be working now
You: I don't understand why it says brent@clemsonatthefalls.com ?
You: I never tried sending to that address, nor do we have that setup as an account.
Tyler C: Its looking like on the gogole apps email there may be a forward
You: There are no fwd address setup at brent@engeniusweb.com to my knowledge.
You: That is my work address.
You: Besides, we cannot send to ANY email address on the domain engeniusweb.com from ANY rackspace email account.
You: That was the only bounceback I've received, so I figured I would give it to you in hopes of solving it.
Tyler C: Looking at logs I'm not seeing any issue they all made its way to google apps
You: Ok. Thats what everybody has been saying, but I'm not seeing them. None of us are.
You: Can you confirm our MX and SPF records are setup correctly on the affected domain names?
Tyler C: Have you been able to contact your google apps support team? to view the logs
Tyler C: engeniusweb.com has
Host MX: ALT3.ASPMX.L.GOOGLE.com.
Host MX: ALT4.ASPMX.L.GOOGLE.com.
Host MX: ALT2.ASPMX.L.GOOGLE.com.
Host MX: ASPMX.L.GOOGLE.com.
Host MX: ALT1.ASPMX.L.GOOGLE.com.
You: Unfortunately we have the free (legacy) edition of Google Apps. They do not offer support for the free edition. So I've been scouring the web.
Tyler C: However, aclassindoorstorage.com has TXT Record: "v=spf1 include:mailgun.org ~all"
You: Yes, I tried to verify the domain with Mailgun in hopes of it might solving something.
Tyler C: So it should only softfail emails they should still go through
You: So lets backup... why did we receive the bounce back from earlier?
Tyler C: The first bounceback looks to be a configuration error on the google apps side almost looking like there was a forward to that mailbox that didn't exist
You: But there aren't any forwards. :(
Tyler C: Unfortunately that is the only thing I can see right off. However, it was able to find it from the google apps config this is how it was able to expand from the original domain
You: Then shouldn't that affect ALL emails being sent to engeniusweb.com (not just ones from RS)?
You: We can receive other emails, but not any from RS mail servers.
Tyler C: In most cases yes. However, depending on the configurations you have it may be they're failing or even blocking due to the spf information as you mentioned
You: I hate email. Lol.
You: Ok. So assuming this data is correct (that we have some sort of forward to clemsonatthefalls.com), is it possible that all emails being sent from RS email servers to *@engeniusweb.com are being routed to the same address@clemsonatthefalls.com?
Tyler C: It is possible though unfortunately I can't say for sure
You: Are there any other possibilities that you are able to disclose?
Tyler C: Nothing I can think of right off unfortunately
You: I'm totally stumped. I've been struggling with this for a week. I've never seen anything like it.
You: I'm going to create a test email account brent@clemsonatthefalls.com and see if I can get anything to arrive there.
Tyler C: Understood
You: WOW.
You: What the junk.
You: I just received the email at brent@clemsonatthefalls.com
Tyler C: Hmm strange
You: I think I might have just figured this thing out.
You: Weirdest thing ever.
Tyler C: Excellent :)
You: I'm going to contact someone else in our organzation to see if we can straighten this thing out.
You: Thanks for your help Tyler.
Tyler C: No problem at all :) Glad to help!