[21-May-16 1:25:29 AM] Skype Live Support: Hello! Welcome to Skype Live Support! My name is Andrew. In case we get disconnected, simply click on the chat support link and you will be reconnected to us in no time.
https://support.skype.com/support_selection.
With that being said, how may I help youWhat can I help you with?




I understand your concern, and no worries, I am here to help.

I hear your concern, and let me check that one for you.

Before we proceed further, may I please have your Skype name.

In order for me to be able to check your account on my end, I will be sending a code to the primary email registered on the account, and once received, please type it here.


Okay. Let us see what we can do about your issue.




We appreciate customers letting us know wen there is something wrong with their account.

It appears that the reason your do not have full access to your account is that your account is presently restricted.

No worries. we'd be glad to sort this out for you.

I am going to send you a link, and please fill it out. Please answer as much questions as possible.

Your request for account recovery will be processed by our accounts team, and you should be getting a response within 24 hours after submitting the form.

Outside of this concern, is there anything else for today?


https://support.microsoft.com/en-us/skype?language=en&locale=en-us&oaspworkflow=start_1.0.0.0&needslogin=false&wfname=skype&supportoption=email&SupportTopic_L1=32090809&SupportTopic_L2=32090818&ccsid=635750468451671397



I am sad to hear that, but no worries, I am here to assist.

I assume you wish to close the account you are using right now, correct?

Just to make sure though, may I please have the Skype name.

I’ll just take a moment to pull up your account details.

As I do so, do you mind telling me if there’s a specific reason why you are closing your account? I’d be happy to take your feedback to our development teams.


May I have the reason why you want to delete your account?

I completely understand.

I just wanted to make sure that you dont have any other concern with your Skype aside from deleting the account. I would like to assure that if there is, I can address and find a resolution for you. without us deleting the account . Thats my personal commitment.

Can you confirm that you have removed all your personal information in the account?

In this case, please delete it first by clicking the link below, sign in and click edit. Some information cannot be left blank, in which case, please type random characters on it, and please click save when you're done.

It appears that you still have an active subscription on the account, please be advised that once the account is deleted, you can no longer use the subscription as it will be forfeited. I suggest that you first use up the subscription before we delete your account.

It appears that your account is still linked with your Microsoft account, in this case, before we delete your accout, I will be unlinking it so that you can still link it with your new Skype account in the future.

https://secure.skype.com/portal/profile

https://secure.skype.com/portal/account/settings

This is how the page should lool like.

https://az545065.vo.msecnd.net/skype-faq-media/faq_content/skype/screenshots/fa142/fa142_a.png


Alright, let me proceed with the account deletion then, can you please stay online with me as I do so.

In the meantime, please be reminded that after clicking CLOSE CHAT at the upper right hand corner later, a survey will open, to which we would appreciate to receive your response to. Thanks.

I am now about to delete your account, before I do so, please be reminded that once your account has been closed, it cannot be reactivated and is permanently deleted. The previous Skype Name cannot be re-used if you create a new Skype account. Lastly, it takes up to 30 days to remove your Skype Name from the directory, during which time it will still show up in searches. With this in mind, do want to continue with the deletion?

The account was successfully deleted. Outside of this concern, is there anything else for today?


May I know what type of device you are using?

May I ask what is the Operating Sytem of the computer you are using? Is it Windows 7, 8, 8.1, 10, Mac or others?

Based on the information that you have provided and the results of the research that I have done, accessing your computer remotely will help us a lot in resolving your technical concern.

Would it be okay if I access your computer remotely to resolve your concern more efficiently?

Please click the link below and read the terms and conditions and click accept on this link to begin the process.

When asked for a code, please enter

You will be asked to download the applet, "LogmeIn Rescue". Once downloaded please open the applet. If you cannot find it, it should be on your downloads folder.


You will be asked to RUN the applet, "LogmeIn Rescue". Please do so.

Once the applet is running, please allow all permissions for me to have access.




Alias: v-2anlad
Support Channel: Chat
Customer's Issue: Deleting an account
Resolution:
Verified account
Asked whether personal information were deleted
asked to delete it first
Setting of expectations
Confirmed account deletion
Deleted account
Follow up Details: N/A
VKB Article: 3034599
Escalated/Transferred: No
Escalated/Transferred to: N/A
Case Status: Closed/Resolved
Other Information: N/A


Alias: v-2anlad
Support Channel: Chat
Customer's Issue: Refund Request
Resolution:
Verified account
Asked for order number
Checked account - valid for refund
Provided Refund
Setting of Expectations
Follow up Details: N/A
VKB Article: 2986071; 2931399
Escalated/Transferred : No
Escalated/Transferred to: N/A
Case Status: Closed/Resolved
Other Information: N/A


Alias: v-2anlad
Support Channel: Chat
Customer's Issue: Blocked Account
Resolution:
Verified account
Checked account - blocked
Asked customer to fill out EVF
Follow up Details: N/A
VKB Article: 2972016
Escalated/Transferred : No
Escalated/Transferred to: N/A
Case Status: Closed/Resolved
Other Information: N/A


Alias: v-2anlad
Support Channel: Chat
Customer's Issue: Audio Video Issue
Resolution:
Asked for OS -
Asked for LMI -
Follow up Details: N/A
VKB Article:
Escalated/Transferred : No
Escalated/Transferred to: N/A
Case Status: Closed/Resolved
Other Information: N/A

Alias: v-2anlad
Support Channel: Chat
Customer's Issue: Calling Issue (subsccription)
Resolution:
Verified account
Checked account - Overlapping subscriptions
Explained to customer how subscriptions work. provided link on how subscriptions work
Follow up Details: N/A
VKB Article: 2924984
Escalated/Transferred : No
Escalated/Transferred to: N/A
Case Status: Closed/Resolved
Other Information: N/A


Alias: v-2anlad
Support Channel: Chat
Customer's Issue: Skype Number
Resolution:
Verified account
Checked account
Follow up Details: N/A
VKB Article: 2925930
Escalated/Transferred : No
Escalated/Transferred to: N/A
Case Status: Closed/Resolved
Other Information: N/A




Refund template:

Order Number:
Amount:
Product:
Reason for Refund:
Approved By:


Escalation template..
[21-May-16 1:25:50 AM] Skype Live Support: