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  1. Reply
  2. 2nd November 2018 (17:57)
  3. Yoshida Hideyuki
  4. Client
  5. You did not answer our question, we ordered an 8 cores VPS and now we got a 4 cores VPS instead.
  6.  
  7. It took us all day long to back up and set up all system, before confirming that we got what we ordered, we will stop the progress.
  8.  
  9. Regards.
  10.  
  11. 2nd November 2018 (17:47)
  12. Abhishek Kumar
  13. Staff
  14. Hello,
  15.  
  16. Please take the complete backup from the old server and restore on the new server. After that confirm us to terminate the old server.
  17.  
  18. If you have any more questions, please don't hesitate to contact us.
  19.  
  20. Best Regards
  21. Abhishek
  22. Associate System Engineer
  23. LunarVPS.com
  24. **Not happy with the level of support you're getting?
  25. Escalate to our support manager - manager@lunarvps.com
  26.  
  27.  
  28. 2nd November 2018 (17:43)
  29. Yoshida Hideyuki
  30. Client
  31. Thanks for the response.
  32.  
  33. We checked and the problem is our order was an 8-core CPU.
  34.  
  35. RAM: 5120 MB DDR3
  36. Swap: 5120 MB DDR3
  37. CPU: 8
  38. Disk Space: 150GB SSD
  39. Bandwidth: 5500GB [1Gbps]
  40. And the old VPS had 8 cores too.
  41.  
  42. Was there any mistakes here?
  43.  
  44. 2nd November 2018 (17:39)
  45. Abhishek Kumar
  46. Staff
  47. Hello,
  48.  
  49. Upon checking we could see that your server CPU core is 4. Please check the below log.
  50.  
  51. root@localhost:~# grep -c ^processor /proc/cpuinfo
  52. 4
  53. root@localhost:~#
  54.  
  55. If you have any more questions, please don't hesitate to contact us.
  56.  
  57. Best Regards
  58. Abhishek
  59. Associate System Engineer
  60. LunarVPS.com
  61. **Not happy with the level of support you're getting?
  62. Escalate to our support manager - manager@lunarvps.com
  63.  
  64.  
  65. 2nd November 2018 (17:18)
  66. Yoshida Hideyuki
  67. Client
  68. 4 cores, isn't it?
  69.  
  70. The order that we make told that the VPS has 8 cores CPU and the old VPS had 8 cores.
  71.  
  72. RAM: 5120 MB DDR3
  73. Swap: 5120 MB DDR3
  74. CPU: 8
  75. Disk Space: 150GB SSD
  76. Bandwidth: 5500GB [1Gbps]
  77. Please have a look at that, if there are new updates, please let us know.
  78.  
  79. 2nd November 2018 (17:04)
  80. Ambrose Adam
  81. Staff
  82. Hello ,
  83.  
  84. Thanks for the information. Please let us know once when you are done with your backup of all the data.
  85.  
  86. processor : 3
  87. vendor_id : GenuineIntel
  88. cpu family : 6
  89. model : 13
  90. model name : QEMU Virtual CPU version (cpu64-rhel6)
  91. stepping : 3
  92. microcode : 0x1
  93. cpu MHz : 3066.774
  94. cache size : 4096 KB
  95. fpu : yes
  96. fpu_exception : yes
  97. cpuid level : 4
  98. wp : yes
  99. flags : fpu de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pse36 clflush mmx fxsr sse sse2 syscall nx lm nopl pni cx16 hypervisor lahf_lm
  100. bogomips : 6133.54
  101. clflush size : 64
  102. cache_alignment : 64
  103. address sizes : 40 bits physical, 48 bits virtual
  104. power management:
  105.  
  106. If you have any more questions, please don't hesitate to contact us.
  107.  
  108. Best Regards
  109. Ambrose Adam
  110. Support Engineer
  111. LunarVPS
  112. **Not happy with the level of support you're getting?
  113. Escalate to our support manager - manager@lunarvps.com
  114.  
  115.  
  116. 2nd November 2018 (16:59)
  117. Yoshida Hideyuki
  118. Client
  119. Thanks for your response.
  120.  
  121. It took us about 6 hours to set up our stack and back up the database. It will be time-consuming, I will send a message when we finish the process.
  122.  
  123. by the way, this kind of VPS has 8 CPU cores or 4 CPU cores? We got confused about the services you provided.
  124.  
  125. SWKVM-5120 -
  126. RAM: 5120 MB DDR3
  127. Swap: 5120 MB DDR3
  128. CPU: 8
  129. Disk Space: 150GB SSD
  130. Bandwidth: 5500GB [1Gbps]
  131.  
  132. 2nd November 2018 (16:35)
  133. Ambrose Adam
  134. Staff
  135. Hello,
  136.  
  137. We have created a new server as per your requirement. Please use the below login credentials for accessing your server.
  138.  
  139. Virtual Server Details
  140.  
  141. Main IP Address 179.43.149.25
  142.  
  143. VNC Port 342
  144.  
  145. VNC Password afl8gaPc
  146.  
  147. Root Password geRf56l2qK94HOKg0G
  148.  
  149. Kindly confirm us once after taking the backup of all your necessary data's inside your old server, so that we shall terminate the same.
  150.  
  151. ssh root@179.43.149.25
  152. root@179.43.149.25's password:
  153. Welcome to Ubuntu 13.10 (GNU/Linux 3.11.0-12-generic x86_64)
  154. Documentation: https://help.ubuntu.com/
  155.  
  156. System information as of Fri Nov 2 16:31:08 GMT 2018
  157.  
  158. System load: 0.1 Processes: 96
  159. Usage of /: 0.7% of 147.13GB Users logged in: 0
  160. Memory usage: 1% IP address for eth0: 179.43.149.25
  161. Swap usage: 0%
  162.  
  163. Graph this data and manage this system at:
  164. https://landscape.canonical.com/
  165.  
  166. 45 packages can be updated.
  167. 17 updates are security updates.
  168.  
  169. Your Ubuntu release is not supported anymore.
  170. For upgrade information, please visit:
  171. http://www.ubuntu.com/releaseendoflife
  172.  
  173. New release '14.04.5 LTS' available.
  174. Run 'do-release-upgrade' to upgrade to it.
  175.  
  176. root@localhost:~#
  177. root@localhost:~#
  178. root@localhost:~#
  179. root@localhost:~#
  180. root@localhost:~#
  181. root@localhost:~#
  182. root@localhost:~#
  183. root@localhost:~#
  184. root@localhost:~#
  185. root@localhost:~#
  186. root@localhost:~# free -h
  187. total used free shared buffers cached
  188. Mem: 4.8G 186M 4.7G 0B 9.9M 90M
  189. -/+ buffers/cache: 86M 4.8G
  190. Swap: 511M 0B 511M
  191.  
  192. root@localhost:~#
  193. If you have any more questions, please don't hesitate to contact us.
  194.  
  195. Best Regards
  196. Ambrose Adam
  197. Support Engineer
  198. LunarVPS
  199. **Not happy with the level of support you're getting?
  200. Escalate to our support manager - manager@lunarvps.com
  201.  
  202.  
  203. 2nd November 2018 (15:41)
  204. Ambrose Adam
  205. Staff
  206. Hello,
  207.  
  208. We shall check this and get back to you with more updates. Kindly hold on.
  209.  
  210. If you have any more questions, please don't hesitate to contact us.
  211.  
  212. Best Regards
  213. Ambrose Adam
  214. Support Engineer
  215. LunarVPS
  216. **Not happy with the level of support you're getting?
  217. Escalate to our support manager - manager@lunarvps.com
  218.  
  219.  
  220. 2nd November 2018 (15:32)
  221. Yoshida Hideyuki
  222. Client
  223. we understand your situation, and we have no problem about the pricing. The problem here is we can not run some Java libs which require to change vm.max_map_count of the VPS. We chose KVM VPS because of that reason.
  224.  
  225. If you have any solution, please tell us asap. We are trying our best to fix our stack too.
  226.  
  227. Regards,
  228.  
  229. 2nd November 2018 (14:44)
  230. Ambrose Adam
  231. Staff
  232. Hello,
  233.  
  234. For your kind information , currently we are running out of stock with KVM servers , the server which we have provide is of same specification as per your request and also it is more stable as KVM . The cost of the server is of same pricing.For linux related Operating system we would highly recommend you to purchase openvz based server. We assure you that you will never face any downtime issues as we can guarantee you 99.9 % uptime for the same.
  235.  
  236. If you have any more questions, please don't hesitate to contact us.
  237.  
  238. Best Regards
  239. Ambrose Adam
  240. Support Engineer
  241. LunarVPS
  242. **Not happy with the level of support you're getting?
  243. Escalate to our support manager - manager@lunarvps.com
  244.  
  245.  
  246. 2nd November 2018 (14:05)
  247. Yoshida Hideyuki
  248. Client
  249. My VPS is Swiss-based KVM VPS but somehow I can not set memory page size after following this guide, I guess that my VPS is an OpenVZ VPS. Can you check on that? Was that any mistake here?
  250.  
  251. https://admin-ahead.com/forum/general-linux/how-to-find-the-vps-virtualization-type-(xen-openvz)/
  252.  
  253. 2nd November 2018 (13:58)
  254. Yoshida Hideyuki
  255. Client
  256. My VPS is Swiss-based KVM VPS but somehow I can set memory page size after following this guide, I guess that my VPS is an OpenVZ VPS. Can you check on that? Was that any mistake here?
  257.  
  258. IP Address: 103.22.200.81
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