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a guest May 26th, 2019 136 Never
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  1. Jason Holloway, 26 May. 2019, 8:46pm
  2. Hi, can you tell me what my new bill would be if I cancelled starZ?
  3.  
  4. liveperson-controller-bot [Automated], 26 May. 2019, 8:46pm
  5. Welcome! We're excited to offer you messaging, allowing you to reply to us in your own time. An agent will be with you shortly.
  6.  
  7. Xavier E., 26 May. 2019, 8:46pm
  8. Hello Jason, this is Xavier E. and I hope that you're having a good day! I can definitely help with that! I see that you are already logged into your account. For additional security, please provide the four-digit PIN number listed on the account and/or the answer to your security question.
  9.  
  10. Jason Holloway, 26 May. 2019, 8:46pm
  11. And what my current bill is before I cancel Starz?
  12.  
  13. Jason Holloway, 26 May. 2019, 8:47pm
  14. 1715
  15.  
  16. Xavier E., 26 May. 2019, 8:47pm
  17. Thank you Jason, allow me a few moments to access & verify your account in order to proceed with your inquiry.
  18.  
  19. Jason Holloway, 26 May. 2019, 8:47pm
  20. Ok, thanks
  21.  
  22. Xavier E., 26 May. 2019, 8:50pm
  23. You're current bill is $190.25, let me proceed with the pricing w/o Starz now.
  24.  
  25. Jason Holloway, 26 May. 2019, 8:50pm
  26. Ok, thanks
  27.  
  28. Xavier E., 26 May. 2019, 8:50pm
  29. sc
  30.  
  31. Xavier E., 26 May. 2019, 8:51pm
  32. Sorry, wrong text box!
  33.  
  34. Jason Holloway, 26 May. 2019, 8:51pm
  35. Np
  36.  
  37. Xavier E., 26 May. 2019, 8:52pm
  38. Your bill w/o Starz would be $185.00
  39.  
  40. Jason Holloway, 26 May. 2019, 8:52pm
  41. Are we getting a discount for having two premium channels, is that why it's only a $5.25 reduction?
  42.  
  43. Xavier E., 26 May. 2019, 8:53pm
  44. Correct. You currently have a two-premium discount for HBO & STARZ.
  45.  
  46. Jason Holloway, 26 May. 2019, 8:54pm
  47. Ok, if I were to cancel starz now, am I entitled to that discount if I decide to add another premium channel later?
  48.  
  49. Xavier E., 26 May. 2019, 8:55pm
  50. Sure! And yes, the discount can be applied again should you decide to add another premium channel later.
  51.  
  52. Jason Holloway, 26 May. 2019, 8:56pm
  53. Ok, is there a three premium channel discount and four channel?  What would be the cost to add a third and fourth channel?
  54.  
  55. Xavier E., 26 May. 2019, 8:57pm
  56. Allow me a few moments to check for current premium channel discounts!
  57.  
  58. Jason Holloway, 26 May. 2019, 8:57pm
  59. Ok, thank you for your help
  60.  
  61. Xavier E., 26 May. 2019, 8:57pm
  62. You're welcome!
  63.  
  64. Xavier E., 26 May. 2019, 9:04pm
  65. The only available discount currently going for all four premium channels is $10 for all four.
  66.  
  67. Jason Holloway, 26 May. 2019, 9:04pm
  68. Meaning $40 for 4 or $10 total for 4?
  69.  
  70. Xavier E., 26 May. 2019, 9:05pm
  71. $10 total for 4
  72.  
  73. Jason Holloway, 26 May. 2019, 9:05pm
  74. So what would be my total bill if I did that discount?  That sounds cheaper than my current bill.
  75.  
  76. Xavier E., 26 May. 2019, 9:06pm
  77. Allow me a few moments to check into that!
  78.  
  79. Jason Holloway, 26 May. 2019, 9:06pm
  80. Ok, thanks again
  81.  
  82. Xavier E., 26 May. 2019, 9:14pm
  83. The offer of four premiums for $10 is no longer active, my apologies. The only other campaign discount I can have is three premium channels for $8.50 each, which would increase your bill by $11.03
  84.  
  85. Jason Holloway, 26 May. 2019, 9:14pm
  86. Ok, no thank you.  Please cancel Starz for me.
  87.  
  88. Xavier E., 26 May. 2019, 9:16pm
  89. Sure! I've removed Starz.
  90.  
  91. Jason Holloway, 26 May. 2019, 9:16pm
  92. And when did the 4 for $10 expire.  Kind of crazy that popped up but then when you try and apply it it's no longer available?
  93.  
  94. Jason Holloway, 26 May. 2019, 9:16pm
  95. Thanks for canceling starz
  96.  
  97. Xavier E., 26 May. 2019, 9:17pm
  98. You're welcome! It expired today, it was still visible but when I tried to apply it, it gave me an error.
  99.  
  100. Jason Holloway, 26 May. 2019, 9:17pm
  101. What time today?
  102.  
  103. Jason Holloway, 26 May. 2019, 9:17pm
  104. It's still the same day
  105.  
  106. Xavier E., 26 May. 2019, 9:17pm
  107. Midnight.
  108.  
  109. Jason Holloway, 26 May. 2019, 9:17pm
  110. How long was it active?
  111.  
  112. Jason Holloway, 26 May. 2019, 9:18pm
  113. Yeah, it's 10:18p
  114.  
  115. Xavier E., 26 May. 2019, 9:19pm
  116. Sorry, midnight of the 25th.
  117.  
  118. Jason Holloway, 26 May. 2019, 9:20pm
  119. When did it start?
  120.  
  121. Xavier E., 26 May. 2019, 9:20pm
  122. December.
  123.  
  124. Jason Holloway, 26 May. 2019, 9:20pm
  125. No way
  126.  
  127. Jason Holloway, 26 May. 2019, 9:21pm
  128. I've called in multiple.times and no one has offered me that
  129.  
  130. Jason Holloway, 26 May. 2019, 9:21pm
  131. Does chat have different promotions than the phone.customer service?
  132.  
  133. Xavier E., 26 May. 2019, 9:21pm
  134. It appears the reason is due to the requirements of the promotion. It required a new cable service installation.
  135.  
  136. Xavier E., 26 May. 2019, 9:21pm
  137. Yes.
  138.  
  139. Xavier E., 26 May. 2019, 9:22pm
  140. Our loyalty department has an entirely different array of promotions.
  141.  
  142. Jason Holloway, 26 May. 2019, 9:22pm
  143. Ok,.are there any other promotions available to me?
  144.  
  145. Xavier E., 26 May. 2019, 9:22pm
  146. I'd recommend contacting them tomorrow, as the discounts I am able to apply are limited. Would you like their number now?
  147.  
  148. Jason Holloway, 26 May. 2019, 9:22pm
  149. Sure, thanks
  150.  
  151. Xavier E., 26 May. 2019, 9:23pm
  152. You're welcome! This is their number: 1-800-234-3993 (Monday – Friday, 8am-8pm Saturday, 9am-6pm)
  153.  
  154. Jason Holloway, 26 May. 2019, 9:23pm
  155. Are they open tomorrow, memorial Day?
  156.  
  157. Xavier E., 26 May. 2019, 9:24pm
  158. I've inquired about their holiday schedules and they won't open tomorrow.
  159.  
  160. Jason Holloway, 26 May. 2019, 9:24pm
  161. Ok, thanks.
  162.  
  163. So, to confirm my monthly bill will now be $185/month.  Can you send me a copy of this chat history?
  164.  
  165. Xavier E., 26 May. 2019, 9:26pm
  166. Sure! Would you like a pastebin link?
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