Not a member of Pastebin yet? Sign Up, it unlocks many cool features!
- *“Yes?” is very rude in English for answering the phone
- *Standard way of answering the phone in English is with some kind of description of who you are and then an offer of help
- *it may be impolite not to introduce yourself as soon as possible on the phone
- *Ask for other person with “Am I speaking to…?”
- *limit amout of smalltalk to an appropriate amount
- *do not transition to quickly from one topic to another one
- *choose a precise wording to avoid confusion
- *Avoid commands, express what you want the other person to do in a different way
- *when listening, let the other person know you are still there and understand what they are saying
- *fill in scilence by moving on to the next topic or generic fillers
- *transition into the end of a call
RAW Paste Data
We use cookies for various purposes including analytics. By continuing to use Pastebin, you agree to our use of cookies as described in the Cookies Policy.
