gpt_IRset

Daniel Dagat, Darwin Dacoycoy, and Erwin Susanna required access to Lark for direct online communication and alert reception. They sought my assistance, which I provided. To streamline the process and minimize confusion, I utilized their existing Zimbra CMG Retail email credentials, considering that Mr. Darwin and Mr. Daniel share a workstation, as do Mr. Erwin and another user.
During the account setup process, I encountered a dialog box similar to the one depicted in screenshot 1. It presented two options: one for our organization (CMG Retail) with a paper airplane icon, and another for a different organization also named "CMG Retail" but with a generic teal square containing a "C". I selected the upper choice, which granted access to the main CMG Retail group on Lark. This decision, in retrospect, proved erroneous.
I contacted Mr. Leo regarding Mr. Darwin's access to the main group, and once again, a prompt (screenshot 2) allowed me to select the CMG Retail group. Hours later, when attempting to log into Mr. Daniel's account, it was listed as "unavailable". Subsequently, all three accounts became "unavailable", rendering the credentials more difficult to use.

I acknowledge that my actions were inappropriate and my initiative misplaced. In explanation, all three colleagues urgently needed Lark access for immediate document submission and exchange. Some required additional computer training, so I opted to set up the accounts myself to avoid impeding their ongoing work. There exists a significant disparity in computer literacy that must be addressed, particularly for those transitioning from warehouse roles to administrative or WICS positions. It is equally crucial to educate technologically proficient staff about the limitations of the company's systems.
Moving forward, I commit to exercising greater discretion and vigilance when using these applications and to paying closer attention to the organization's specific requirements.

Incident Report

Subject: Lark Account Setup Issues for CMG Retail Employees

During the process of setting up Lark accounts for Daniel Dagat, Darwin Dacoycoy, and Erwin Susanna, I was asked to assist in ensuring they could communicate online and receive alerts effectively. To simplify the login process, I used the same credentials provided for their Zimbra CMG Retail email accounts. This approach was intended to minimize complications, particularly since Mr. Darwin and Mr. Daniel share a workstation, as do Mr. Erwin and another user.

As I approached the final stages of the account setup, I encountered a dialog box (refer to Screenshot 1). This dialog box appeared during the setup of all three accounts and offered two choices: one for the correct CMG Retail organization, identifiable by the paper airplane icon, and another for an organization also named "CMG Retail," represented by a generic teal square with the letter "C." Selecting the upper option allowed access to the main CMG Retail group on Lark, which I later discovered was an error. I even sought advice from Mr. Leo on how to correctly add Mr. Darwin to the main group, but upon doing so, I was again prompted to choose the CMG Retail group (refer to Screenshot 2).

Hours later, when attempting to log in to Mr. Daniel's account, it was flagged as "unavailable." Eventually, all three accounts became "unavailable," and the credentials became difficult to use.

Upon reflection, I recognize that my actions were not aligned with the correct procedures, and my initiative was misguided. My intention was to expedite the process, as my colleagues urgently needed access to Lark for document submission and exchange. Additionally, some of them required further training in computer usage, making it seem more efficient for me to complete the setup on their behalf to avoid disrupting their ongoing work. However, it is clear that addressing the gap in computer literacy among employees transitioning from the warehouse floor to administrative roles is essential. Equally important is ensuring that those familiar with computer systems understand the limitations and proper use of the tools provided by the company.

Moving forward, I commit to exercising greater caution and attentiveness when using these applications, and I will prioritize the needs of the organization to avoid similar issues in the future.