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Feb 16th, 2020
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  1. Hey there,
  2.  
  3. Thank you for reaching out!
  4. I know penalties can be confusing, can feel unfair and be overall tough to deal with.
  5. Fairness is important to us - so we want everyone to have equal odds and a fair treatment not only in-game, but in support tickets as well.
  6. For that same reason, we'll be investigating the other players as well and take appropriate actions.
  7. At the same time - I'm glad and thankful that you decided to give us the opportunity to have this discussion!
  8.  
  9. Competition is held in order to bring out the best in people in regards skill and conduct, which makes the environment tough, and at times frustrating. League of Legends is a competitive environment, so that also applies here.
  10. In order for a competitive environment to function in a balanced and fair way, actions or methods that are damaging to the competitive environment can be penalised.
  11.  
  12. All penalties are applied according to the code of conduct: https://www.riotgames.com/en/terms-of-service#section7
  13.  
  14. Transmitting or communicating any content which we reasonably believe to be offensive to players, including language that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, or racially, ethically, or otherwise objectionable;
  15.  
  16. Calling people apes, dogs and brainless is very offensive.
  17. Additionally, using "autist" in a derogatory manner is considered ableism - which to us is zero tolerance and penalised severely.
  18.  
  19. At the same time, all penalties must follow the escalation path: https://support-leagueoflegends.riotgames.com/hc/en-us/articles/207489286
  20.  
  21. I've looked over the account, and I can tell you're a passionate and driven player.
  22. I'm also glad to see you don't shy away from playing multiple roles an champion.
  23. I know that having that experience makes you feel more responsible for what goes on in a match and want to intervene in order to help your team win.
  24.  
  25. That shows you're a team player, but please keep in mind that how you say things matters just as much as what information you're trying to deliver.
  26.  
  27. That being said - talking about the rules may not be enough in order to clarify why the penalty was applied.
  28. I've looked over the chat logs and while we can talk about the Instant Feedback System and code of conduct, by the end of that conversation we'd still be missing a very important point - that being, your point of view.
  29.  
  30. What happened in those matches that led you to act that way?
  31. What caused you to have a bad experience?
  32. Let's work together in order to clarify what happened in those matches, but also why the penalty was applied.
  33. Please tell me everything that happened in those matches, as you remember it, to the best of your ability!
  34.  
  35. I will await your reply!
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