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  1. Please Note:
  2. There are many details in statserver activity that are not reported in the information logged here,
  3. so if you use this log file for any kind of reporting you will generally produce incorrect results.
  4.  
  5. Genesys StatServer Ver. 8.5.110.07, 64-bit. Build: Sep 12 2018 19:04:34
  6. (C) Copyright 1994-2018 Genesys Telecommunications Laboratories, Inc.
  7.  
  8. CfgLib 8.5.100.29
  9. CommonLib 8.5.100.44 C2 MT-Safe
  10. DbLib 8.5.101.07
  11. GPerformLib 8.5.100.10
  12. GServiceLib 8.5.100.22 MT
  13. GThreadLib 8.5.100.24
  14. ICSLib 8.5.000.36
  15. LCALib 8.5.100.21
  16. LogLib 8.5.100.28 MT
  17. MessageLib 8.5.100.13
  18. MngmLib 8.5.100.02
  19. NSOLib 8.5.000.02 __try/except
  20. TLib 8.1.200.11 HA
  21.  
  22.  
  23. Application name: STAT
  24. Application type: StatServer (2)
  25. Command line: C:\Program Files\GCTI\Stat Server\STAT\statserv.exe -host localhost -port 2020 -app STAT -service StatServer64
  26. Host name: demosrv
  27. DST: TZ = 1, timeb = 0
  28. Time zone: 18000, Eastern Standard Time, Eastern Daylight Time
  29. UTC time: 2018-11-15T21:46:26.366
  30. Local time: 2018-11-15T16:46:26.366
  31. Start time (UTC): 2018-11-15T21:46:26
  32. Running time: 0:00:00:00
  33. Host info: Windows 6.2.9200, 2, , 0.0, 0190, 3
  34. File: (1) c:\qingblogs\stat\-1536.20181115_164626_363.log
  35.  
  36. 16:46:26.366 Trc 04112 The Log Output of type 'c:\qingblogs\stat\-1536' has been created and opened
  37. 16:46:26.366 Trc 04110 Option 'level-reassign-disable' has been set to the value 'no'
  38. 16:46:26.362 Trc 04110 Option 'no-memory-mapping' has been set to the value 'no'
  39. 16:46:26.362 Trc 04110 Option 'verbose' has been set to the value 'all'
  40. 16:46:26.362 Trc 04110 Option 'buffering' has been set to the value 'yes'
  41. 16:46:26.362 Trc 04110 Option 'expire' has been set to the value '10 file'
  42. 16:46:26.362 Trc 04110 Option 'segment' has been set to the value '100MB'
  43. 16:46:26.362 Trc 04110 Option 'spool' has been set to the value ''
  44. 16:46:26.362 Trc 04110 Option 'snapshot' has been set to the value ''
  45. 16:46:26.362 Trc 04110 Option 'enable-thread' has been set to the value 'no'
  46. 16:46:26.362 Trc 04110 Option 'throttle-threshold' has been set to the value '5000'
  47. 16:46:26.362 Trc 04110 Option 'throttle-period' has been set to the value '30'
  48. 16:46:26.362 Trc 04110 Option 'recovery-timeout' has been set to the value '30'
  49. 16:46:26.362 Trc 04110 Option 'keep-startup-file' has been set to the value 'no'
  50. 16:46:26.362 Trc 04110 Option 'MessageFile' has been set to the value 'StatServer.lms'
  51. 16:46:26.362 Trc 04110 Option 'time-format' has been set to the value 'time'
  52. 16:46:26.362 Trc 04110 Option 'time-convert' has been set to the value 'local'
  53. 16:46:26.362 Trc 04110 Option 'message-format' has been set to the value 'short'
  54. 16:46:26.362 Trc 04110 Option 'memory-storage-size' has been set to the value '2 Mb'
  55. 16:46:26.362 Trc 04110 Option 'compatible-output-priority' has been set to the value 'no'
  56. 16:46:26.362 Trc 04110 Option 'print-attributes' has been set to the value 'no'
  57. 16:46:26.362 Trc 04110 Option 'check-point' has been set to the value '1'
  58. 16:46:26.362 Trc 04110 Option 'memory' has been set to the value ''
  59. 16:46:26.362 Std 04106 Log Messages file 'StatServer.lms' successfully loaded
  60. 16:46:26.366 Trc 04112 The Log Output of type 'c:\qingblogs\stat\-1536' has been created and opened
  61. 16:46:26.366 Trc 04110 Option 'level-reassign-disable' has been set to the value 'no'
  62. 16:46:26.366 Trc 04100 Logging service started
  63. 16:46:36.370 Std 10076
  64. {
  65. "time":["11/15/18 16:46:36","11/15/18 16:46:36","11/15/18 16:46:27"],
  66. "action":{"count":8},
  67. "application":{"version":"8.5.110.07","OS":"Windows 6.2.9200","mode":"primary","mode_started_at":"11/15/18 16:46:26","dbid":111,
  68. "processor":{"cores":2},
  69. "memory":{
  70. "process":{"vm_usage":68038656,"resident_set":19288064},
  71. "global":{"phys_total":8589328384,"phys_used":4014620672,"phys_avail":4574707712,"vm_total":17179262976,"vm_used":4740018176,"vm_avail":12439244800}},
  72. "load":{
  73. "cpu":{
  74. "main_thread":{"current":0,"threshold_low":60,"threshold_high":80,"is_overload":false,"polling_timeout":10,"cooldown_cycles":30},
  75. "process":{"current":0}},"overload_protection":false,"new_requests_during_overload":true,"new_connections_during_overload":true},
  76. "ports":{
  77. "default":{"port":"7004","proto":"","is_open":true}},
  78. "clients":{"count":2,"disconnects_as_too_slow":0},
  79. "servers":{
  80. "confserv":{"type":"ConfigServer","host":"localhost","port":2020,"conn_params":
  81. {"host":"localhost","port":"2020","is-server":"1","name":"StatServer",
  82. "confserv":{"app-name":"STAT","app-type":"2"},
  83. "transport":{"tls":"0"},"protocol":"addp","addp-timeout":"0","addp-remote-timeout":"0","addp-trace":"off"},"connected_at":"11/15/18 16:46:25","session_msg_count":313,"config_read_at":"11/15/18 16:46:26",
  84. "last_message":["11/15/18 16:46:26","11/15/18 16:46:26","12/31/69 19:00:00"]},
  85. "SIP Server":{"type":"T-Server","host":"192.168.137.128","port":7777,"server_dbid":105,"role":"primary","disconnects":0,"switchovers":0,"conn_params":
  86. {"name":"SIP Server","host":"192.168.137.128","is-server":"1","client-type":"2","server-type":"1","server_dbid":"105","port":"7777","protocol":"addp","addp-timeout":"0","addp-remote-timeout":"0","addp-trace":"both"},"connected_at":"11/15/18 16:46:27","session_msg_count":10,
  87. "reg_jobs":{"reg":6,"new_wait":0,"failed_wait":0,"new_reg":0,"failed_reg":0,"failed":0},
  88. "last_message":["11/15/18 16:46:27","11/15/18 16:46:27","11/15/18 16:46:27"],"switch":"Main",
  89. "latency":{"avg":193.556,"min":126,"max":202}},
  90. "IS":{"type":"IxnServer","host":"192.168.137.128","port":7008,"disconnects":0,
  91. "last_message":["12/31/69 19:00:00","12/31/69 19:00:00","12/31/69 19:00:00"]}},
  92. "options":{
  93. "TimeProfiles":{
  94. "OneHour,Growing":[
  95. {"time":"11/15/18 16:46:25","value":"0:00+1:00"}],
  96. "OneMinute,Growing":[
  97. {"time":"11/15/18 16:46:25","value":"0:00+0:01"}],
  98. "SlidingDay,Sliding":[
  99. {"time":"11/15/18 16:46:25","value":"86400:3600"}],
  100. "SlidingHour,Sliding":[
  101. {"time":"11/15/18 16:46:25","value":"3600:600"}]},
  102. "TimeRanges":{
  103. "Range0-10":[
  104. {"time":"11/15/18 16:46:25","value":"00-10"}],
  105. "Range0-120":[
  106. {"time":"11/15/18 16:46:25","value":"0-120"}],
  107. "Range0-5":[
  108. {"time":"11/15/18 16:46:25","value":"00-05"}]},
  109. "log":{
  110. "debug":[
  111. {"time":"11/15/18 16:46:25","value":"c:\u005cqingblogs\u005cstat\u005c"}],
  112. "verbose":[
  113. {"time":"11/15/18 16:46:25","value":"debug"}],
  114. "x-conn-debug-all":[
  115. {"time":"11/15/18 16:46:25","value":"1"}]},
  116. "statserver":{
  117. "DefaultAgentSPT":[
  118. {"time":"11/15/18 16:46:25","value":"..."}],
  119. "DefaultDNSPT":[
  120. {"time":"11/15/18 16:46:25","value":"..."}],
  121. "DefaultRPSPT":[
  122. {"time":"11/15/18 16:46:25","value":"..."}],
  123. "auto-backup-interval":[
  124. {"time":"11/15/18 16:46:25","value":"15"}],
  125. "backup-file-name":[
  126. {"time":"11/15/18 16:46:25","value":"ssbackup.000"}],
  127. "check-stuck-calls":[
  128. {"time":"11/15/18 16:46:25","value":"no"}],
  129. "debug-level":[
  130. {"time":"11/15/18 16:46:25","value":"Init,Client:6,Server,Action,Status,Mngmnt"}],
  131. "ignore-off-hook-on-position":[
  132. {"time":"11/15/18 16:46:25","value":"no"}],
  133. "local-time-in-status-table":[
  134. {"time":"11/15/18 16:46:25","value":"off"}],
  135. "login-table":[
  136. {"time":"11/15/18 16:46:25","value":"off"}],
  137. "management-port":[
  138. {"time":"11/15/18 16:46:25","value":"3031"}],
  139. "qinfo-table":[
  140. {"time":"11/15/18 16:46:25","value":"off"}],
  141. "reconnect-timeout":[
  142. {"time":"11/15/18 16:46:25","value":"10"}],
  143. "reg-delay":[
  144. {"time":"11/15/18 16:46:25","value":"3"}],
  145. "show-queued-interactions":[
  146. {"time":"11/15/18 16:46:25","value":"no"}],
  147. "status-table":[
  148. {"time":"11/15/18 16:46:25","value":"off"}],
  149. "time-format":[
  150. {"time":"11/15/18 16:46:25","value":"%m/%d/%Y %H:%M:%S"}],
  151. "voice-reasons-table":[
  152. {"time":"11/15/18 16:46:25","value":"off"}]}},
  153. "performance":{
  154. "cser":{"total":313,
  155. "speed":[0,28.4545,0]},
  156. "csed":{"total":313,"delta":313},
  157. "tser":{"total":10,
  158. "speed":[0,0.909091,0]},
  159. "tsed":{"total":0,"delta":0},
  160. "iser":{"total":0,
  161. "speed":[0,0,0]},
  162. "ised":{"total":0,"delta":0},
  163. "dser":{"total":0,
  164. "speed":[0,0,0]},
  165. "dsed":{"total":0,"delta":0},
  166. "cler":{"total":2,
  167. "speed":[0,0.181818,0]},
  168. "cles":{"total":4,
  169. "speed":[0,0.363636,0]},
  170. "clbr":{"total":733,
  171. "speed":[0,66.6364,0]},
  172. "clbs":{"total":18456,
  173. "speed":[0,1677.82,0]},
  174. "cpu":{"total":0},
  175. "pcpu":{"total":0},
  176. "shc":{"total":0,
  177. "speed":[0,0,0]},
  178. "shcs":{"total":0,
  179. "speed":[0,0,0]},
  180. "clens":{"total":0,
  181. "speed":[0,0,0]},
  182. "opc":{"total":0},
  183. "opd":{"total":0},
  184. "osn":{"total":0,"delta":0},
  185. "osns":{"total":0,"delta":0},
  186. "osnu":{"total":0,"delta":0},
  187. "haer":{"total":0,
  188. "speed":[0,0,0]},
  189. "haes":{"total":0,
  190. "speed":[0,0,0]},
  191. "habr":{"total":0,
  192. "speed":[0,0,0]},
  193. "habs":{"total":0,
  194. "speed":[0,0,0]},"uptime":11,"started_at":"11/15/18 16:46:25"},
  195. "config":{"session_restoration_failures":0,
  196. "opts":{
  197. "Switch":{
  198. "add":{"count":1,"last":"11/15/18 16:46:26"},
  199. "change":{"count":0,"last":""},
  200. "remove":{"count":0,"last":""}},
  201. "DN":{
  202. "add":{"count":7,"last":"11/15/18 16:46:26"},
  203. "change":{"count":0,"last":""},
  204. "remove":{"count":0,"last":""}},
  205. "Person":{
  206. "add":{"count":3,"last":"11/15/18 16:46:26"},
  207. "change":{"count":0,"last":""},
  208. "remove":{"count":0,"last":""}},
  209. "Place":{
  210. "add":{"count":3,"last":"11/15/18 16:46:26"},
  211. "change":{"count":0,"last":""},
  212. "remove":{"count":0,"last":""}},
  213. "Tenant":{
  214. "add":{"count":1,"last":"11/15/18 16:46:26"},
  215. "change":{"count":0,"last":""},
  216. "remove":{"count":0,"last":""}},
  217. "Application":{
  218. "add":{"count":6,"last":"11/15/18 16:46:26"},
  219. "change":{"count":0,"last":""},
  220. "remove":{"count":0,"last":""}},
  221. "Host":{
  222. "add":{"count":1,"last":"11/15/18 16:46:25"},
  223. "change":{"count":0,"last":""},
  224. "remove":{"count":0,"last":""}},
  225. "Script":{
  226. "add":{"count":4,"last":"11/15/18 16:46:26"},
  227. "change":{"count":0,"last":""},
  228. "remove":{"count":0,"last":""}},
  229. "AgentLogin":{
  230. "add":{"count":3,"last":"11/15/18 16:46:26"},
  231. "change":{"count":0,"last":""},
  232. "remove":{"count":0,"last":""}},
  233. "TimeZone":{
  234. "add":{"count":33,"last":"11/15/18 16:46:26"},
  235. "change":{"count":0,"last":""},
  236. "remove":{"count":0,"last":""}},
  237. "Enumerator":{
  238. "add":{"count":24,"last":"11/15/18 16:46:26"},
  239. "change":{"count":0,"last":""},
  240. "remove":{"count":0,"last":""}},
  241. "EnumeratorValue":{
  242. "add":{"count":76,"last":"11/15/18 16:46:26"},
  243. "change":{"count":0,"last":""},
  244. "remove":{"count":0,"last":""}}}},
  245. "tb_task_distribution":[],
  246. "timer_latency":{"avg":8,"min":0,"max":16}},
  247. "backup_stats":{
  248. "read":{
  249. "statistics":{"ok":0,"ignored":0},
  250. "aggregates":{"ok":0,"partial":0,"outdated":0,"future":0,"empty":0}},
  251. "write":{"interval":15,
  252. "statistics":{"ok":0}}},
  253. "call_tracking":{"count":0},
  254. "call_tracking_details":{"count":0},
  255. "datacall":{"count":3,
  256. "source_events":{}},
  257. "filter_condition_monitor":{"count":0},
  258. "ha":{
  259. "config":{"mode":"cold","role":"primary"},
  260. "sessions":{}},
  261. "infocall":{"count":0},
  262. "java":{"enabled":false,"initialized":false,"extensions_dir":"java\u005cext","libraries_dir":"java\u005clib"},
  263. "lms_messages":{
  264. "counts":[
  265. [4500,2],
  266. [4503,3],
  267. [4521,2],
  268. [4522,2],
  269. [4525,1],
  270. [4541,2],
  271. [5060,1],
  272. [5061,1],
  273. [6053,1],
  274. [10069,2],
  275. [10075,1]]},
  276. "sql_binding":{"count":0},
  277. "statistic":{"total_count":0,"replicated_count":0,"client_count":0,"filtered_count":0,"group_by_count":0,
  278. "modes":{},
  279. "categories":{},
  280. "tb_frequencies":[]},
  281. "tenant":{
  282. "objects":{
  283. "Environment":{"dbid":1,"stat_count":0,
  284. "Agent":{"count":3,"has_stats_count":0,"indexed_count":0,"stat_count":0,"max_instance_stat_count":0},
  285. "CallingList":{"count":0,"has_stats_count":0,"indexed_count":0,"stat_count":0,"max_instance_stat_count":0},
  286. "Campaign":{"count":0,"has_stats_count":0,"indexed_count":0,"stat_count":0,"max_instance_stat_count":0},
  287. "GroupAgents":{"count":1,"has_stats_count":0,"indexed_count":0,"virtual_count":0,"stat_count":0,"max_instance_stat_count":0},
  288. "GroupPlaces":{"count":1,"has_stats_count":0,"indexed_count":0,"stat_count":0,"max_instance_stat_count":0},
  289. "GroupQueues":{"count":1,"has_stats_count":0,"indexed_count":0,"stat_count":0,"max_instance_stat_count":0},
  290. "Place":{"count":3,"has_stats_count":0,"indexed_count":0,"stat_count":0,"max_instance_stat_count":0},
  291. "StagingArea":{"count":0,"has_stats_count":0,"indexed_count":0,"stat_count":0,"max_instance_stat_count":0},
  292. "RoutingStrategy":{"count":4,"has_stats_count":0,"indexed_count":0,"stat_count":0,"max_instance_stat_count":0},
  293. "Switch":{"count":1,"has_stats_count":0,"indexed_count":0,"stat_count":0,"max_instance_stat_count":0,
  294. "objects":{
  295. "Main":{"dbid":101,"type":"SIPSwitch",
  296. "reg_dn":{"count":3,"mm_count":0,"stat_count":0,"max_instance_stat_count":0},
  297. "med_dn":{"count":2,"stat_count":0,"max_instance_stat_count":0},"out_of_service_dn_count":1,
  298. "login":{"count":3}}}},
  299. "CapacityRule":{"count":0},
  300. "budget_model":{"enabled":false}}}},
  301. "time_profile":{"count":4,
  302. "intervals":{}}}
  303. 16:46:46.386 Std 10076
  304. {
  305. "time":["11/15/18 16:46:46","11/15/18 16:46:46","11/15/18 16:46:27"],
  306. "action":{"count":8},
  307. "application":{"version":"8.5.110.07","OS":"Windows 6.2.9200","mode":"primary","mode_started_at":"11/15/18 16:46:26","dbid":111,
  308. "processor":{"cores":2},
  309. "memory":{
  310. "process":{"vm_usage":68055040,"resident_set":19402752},
  311. "global":{"phys_total":8589328384,"phys_used":4012613632,"phys_avail":4576714752,"vm_total":17179262976,"vm_used":4737892352,"vm_avail":12441370624}},
  312. "load":{
  313. "cpu":{
  314. "main_thread":{"current":0,"threshold_low":60,"threshold_high":80,"is_overload":false,"polling_timeout":10,"cooldown_cycles":30},
  315. "process":{"current":0}},"overload_protection":false,"new_requests_during_overload":true,"new_connections_during_overload":true},
  316. "ports":{
  317. "default":{"port":"7004","proto":"","is_open":true}},
  318. "clients":{"count":2,"disconnects_as_too_slow":0},
  319. "servers":{
  320. "confserv":{"type":"ConfigServer","host":"localhost","port":2020,"conn_params":
  321. {"host":"localhost","port":"2020","is-server":"1","name":"StatServer",
  322. "confserv":{"app-name":"STAT","app-type":"2"},
  323. "transport":{"tls":"0"},"protocol":"addp","addp-timeout":"0","addp-remote-timeout":"0","addp-trace":"off"},"connected_at":"11/15/18 16:46:25","session_msg_count":313,"config_read_at":"11/15/18 16:46:26",
  324. "last_message":["11/15/18 16:46:26","11/15/18 16:46:26","12/31/69 19:00:00"]},
  325. "SIP Server":{"type":"T-Server","host":"192.168.137.128","port":7777,"server_dbid":105,"role":"primary","disconnects":0,"switchovers":0,"conn_params":
  326. {"name":"SIP Server","host":"192.168.137.128","is-server":"1","client-type":"2","server-type":"1","server_dbid":"105","port":"7777","protocol":"addp","addp-timeout":"0","addp-remote-timeout":"0","addp-trace":"both"},"connected_at":"11/15/18 16:46:27","session_msg_count":10,
  327. "reg_jobs":{"reg":6,"new_wait":0,"failed_wait":0,"new_reg":0,"failed_reg":0,"failed":0},
  328. "last_message":["11/15/18 16:46:27","11/15/18 16:46:27","11/15/18 16:46:27"],"switch":"Main",
  329. "latency":{"avg":193.556,"min":126,"max":202}},
  330. "IS":{"type":"IxnServer","host":"192.168.137.128","port":7008,"disconnects":0,
  331. "last_message":["12/31/69 19:00:00","12/31/69 19:00:00","12/31/69 19:00:00"]}},
  332. "performance":{
  333. "cser":{"total":313,
  334. "speed":[0,14.9048,0]},
  335. "csed":{"total":313,"delta":313},
  336. "tser":{"total":10,
  337. "speed":[0,0.47619,0]},
  338. "tsed":{"total":0,"delta":0},
  339. "iser":{"total":0,
  340. "speed":[0,0,0]},
  341. "ised":{"total":0,"delta":0},
  342. "dser":{"total":0,
  343. "speed":[0,0,0]},
  344. "dsed":{"total":0,"delta":0},
  345. "cler":{"total":2,
  346. "speed":[0,0.0952381,0]},
  347. "cles":{"total":4,
  348. "speed":[0,0.190476,0]},
  349. "clbr":{"total":733,
  350. "speed":[0,34.9048,0]},
  351. "clbs":{"total":18456,
  352. "speed":[0,878.857,0]},
  353. "cpu":{"total":0},
  354. "pcpu":{"total":0},
  355. "shc":{"total":0,
  356. "speed":[0,0,0]},
  357. "shcs":{"total":0,
  358. "speed":[0,0,0]},
  359. "clens":{"total":0,
  360. "speed":[0,0,0]},
  361. "opc":{"total":0},
  362. "opd":{"total":0},
  363. "osn":{"total":0,"delta":0},
  364. "osns":{"total":0,"delta":0},
  365. "osnu":{"total":0,"delta":0},
  366. "haer":{"total":0,
  367. "speed":[0,0,0]},
  368. "haes":{"total":0,
  369. "speed":[0,0,0]},
  370. "habr":{"total":0,
  371. "speed":[0,0,0]},
  372. "habs":{"total":0,
  373. "speed":[0,0,0]},"uptime":21,"started_at":"11/15/18 16:46:25"},
  374. "config":{"session_restoration_failures":0,
  375. "opts":{
  376. "Switch":{
  377. "add":{"count":1,"last":"11/15/18 16:46:26"},
  378. "change":{"count":0,"last":""},
  379. "remove":{"count":0,"last":""}},
  380. "DN":{
  381. "add":{"count":7,"last":"11/15/18 16:46:26"},
  382. "change":{"count":0,"last":""},
  383. "remove":{"count":0,"last":""}},
  384. "Person":{
  385. "add":{"count":3,"last":"11/15/18 16:46:26"},
  386. "change":{"count":0,"last":""},
  387. "remove":{"count":0,"last":""}},
  388. "Place":{
  389. "add":{"count":3,"last":"11/15/18 16:46:26"},
  390. "change":{"count":0,"last":""},
  391. "remove":{"count":0,"last":""}},
  392. "Tenant":{
  393. "add":{"count":1,"last":"11/15/18 16:46:26"},
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