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May 10th, 2017
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  1. [00:48] <%Geforce> Hello Cronic, how can we help you?
  2. [00:49] <+Cronic> I got a meesage about not logging in until talking to u or my account could get banned
  3. [00:49] <%Geforce> what happened?
  4. [00:50] <+Cronic> I was just told by other in the main channel that it is because I have multiple pc's playing on my network
  5. [00:51] <+Cronic> I have 6 pc's total and there are 4 ppl total including myself who play swgemu
  6. [00:51] <%Geforce> multiple accounts or multiple toons
  7. [00:51] <+Cronic> each person has thier own account with multiple toons on each account
  8. [00:52] <+Cronic> My wife, my 2 sons and myself each have one account
  9. [00:53] <%Geforce> have you written community@swgemu.com?
  10. [00:53] <%Geforce> to get permissions for the
  11. [00:53] <%Geforce> accounts
  12. [00:54] <+Cronic> no I just got the message in game last night after being logged out and then found out all this right now as we speak so I am trying to find out what I need to do now
  13. 02[00:54] * %Serpentkaa (serpentkaa@haha.you.cant.stalk.me.now) Quit (Ping timeout)
  14. [00:54] <+Cronic> also should I not log into the account until i get this resolved?
  15. [00:56] <%Geforce> checking one secound
  16. [00:56] <+Cronic> np
  17. 02[00:58] * @Kellina (user@swgemu-F1F18E39.hsd1.ut.comcast.net) Quit (Quit: )
  18. [01:01] <%Geforce> were you the one that set up the accounts?
  19. [01:01] <+Cronic> I setup mine and my wifes but my sons setup thiers
  20. [01:02] <%Geforce> did anyone in your household ever email community@swgemu.com?
  21. [01:02] <+Cronic> my wife couldn't figure out why it would go through so I had to do it
  22. [01:02] <%Geforce> to let them know about the accounts?
  23. [01:03] <%Geforce> what do you mean get it go threw?
  24. [01:03] <+Cronic> no, none of us were aware of the need to do so,
  25. [01:03] <+Cronic> she had problems with creating the account on the forums
  26. [01:03] <%Geforce> so how did you log in multiple accounts?
  27. [01:04] <+Cronic> I have 6 computers total in my house
  28. [01:04] <%Geforce> ok
  29. [01:04] <+Cronic> one for each person and one extra one
  30. [01:04] <+Cronic> for when other ppl come over
  31. [01:05] <%Geforce> ok
  32. [01:06] <%Geforce> how did you get it so the whole family plays? each on there own computer.
  33. [01:06] <+Cronic> I also load my game twice sometimes to transfer stuff from one toon to the other but I alt+tab and load a second instance of the game on my pc
  34. [01:06] <+Cronic> yes each on thier own pc's and I have a router spliting the dsl connection to all pcs
  35. 03[01:07] * Serpentkaa (serpentkaa@haha.you.cant.stalk.me.now) has joined #swgemusupport
  36. 03[01:07] * CTHULHU sets mode: +h Serpentkaa
  37. [01:08] <+Cronic> I also have run a cable to my neighbor but they currenly don't play and I don't think they will in the future
  38. [01:08] <%Geforce> so you use a dsl router
  39. [01:09] <+Cronic> I have a linksys router with an actiontek dsl modem on verizon dsl
  40. [01:10] <+Cronic> which has a router built into it so I guess I have 2 but the way it is setup the first just bounces everything to the 2nd so the first one is basically byppassed
  41. [01:11] <%Geforce> you need to email community@swgemu.com with account info's.
  42. [01:11] <+Cronic> ok, and until then don't log into the account so as not to mess it up?
  43. [01:11] <%Geforce> its by shear chance your accounts have not been banned
  44. [01:12] <+Cronic> I am realizing this
  45. [01:12] <+Cronic> I didn't know about any of this til right now
  46. [01:13] <%Geforce> i would only log one in for now till you get an email back from community@swgemu.com
  47. [01:13] <+Cronic> when I email them I give them what info, just account info, toon info, password?
  48. [01:13] <%Geforce> account info
  49. [01:13] <%Geforce> login name only
  50. [01:14] <%Geforce> <NO PASSWORD>
  51. [01:14] <+Cronic> and do I need to ask for a specific request or will they know what is up if I just tell them I have multiple pcs/accounts/ppl playing
  52. [01:15] <%Geforce> you need to specify what you are doing. what you need.
  53. [01:15] <%Geforce> also the conversation we just had here
  54. [01:16] <+Cronic> k
  55. 03[01:16] * inyri (inyriforge@swgemu-5E4C4189.hsd1.il.comcast.net) has joined #swgemusupport
  56. 03[01:16] * CTHULHU sets mode: +h inyri
  57. [01:16] <+Cronic> I will do that now, and ty for the help
  58. [01:17] <%Geforce> and only one account at the time for now
  59. [01:17] <%Geforce> all accounts could be banned and wiped
  60. [01:17] <%Geforce> so you need to talk to them in community email
  61. [01:18] <+Cronic> ok, but is it ok to login to the account that got the error message as long as it is the only one?
  62. [01:18] <+Cronic> or should I not until they tell me to
  63. [01:18] <%Geforce> i would wait
  64. [01:18] <+Cronic> ok, then I will
  65. [01:19] <+Cronic> or more specifically, I will tell my wife she must wait, it was her acount that got the message
  66. [01:19] <%Geforce> lol ok
  67. [01:19] <%Geforce> np
  68. [01:19] <%Geforce> is there anything else i can do
  69. [01:19] <+Cronic> ok, then I guess I know what to do
  70. [01:20] <+Cronic> ty and I am good
  71. [01:20] <+Cronic> u have a good nite
  72. [01:20] <%Geforce> you too
  73. [01:20] <+Cronic> bye
  74. 02[01:20] * +Cronic (Cronic@swgemu-33B1ED37.lsanca.dsl-w.verizon.net) Quit (Quit: Cronic)
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