What was the most important service provided by Harrah's total reward program?
It provided Harrah's with a vast collection of high volume, real - time transactions data about its customers and their behaviors.
BPM emcompasses a core set of processes, including financial and ________ planning, consolidation reporting, modeling, analysis, and monitoring of KPIs linked to organizational strategy.
operational
_________ is an enterprise did strategy that seeks to prevent organizations from optimizing local businesses at the expense of overall corporate performance.
BPM
An ______ plan translates an organization's strategic objective and goals into a set of well-defined tactics and initiatives, resource requirements, and expected results for some future time period.
operational
An effective performance system should:
-determine priorities and allocate resources based on those priorities
-align top-level strategic objectives and bottom level initiatives
-identify opportunities in a timely fashion
In the BPM cycle, which stage has budgets, forecasts, models, initiatives, and targets?
Plan
Which of the following is the best-known and most widely used performance measurement system?
balanced scorecard.
Which of the following are visual displays used to chart progress against strategic and tactical goals and targets?
Performance scorecards
Sigma is a greek alphabet letter used by statisticians to measure the _______ in a process
variability
DMAIC is a ______ business improvement model.
closed - loop
A basic task in the strategic planning process is to _________ which is a standard strengths, weaknesses, opportunities, and treats (SWOT) assessment of the company.
conduct an environmental scan
Best practice organizations tend to utilize ______ operational planning, which begins the operations process by defining the alternative tactics and initiatives that can be used to reach a particular target.
Tactic-centric
An organization's strategic objective and key metrics should serve as ______ drivers for the allocation of an organizations tangible and intangible assets.
top-down
Which case study decries the web-based KPI scorecard system that offers insights to the steps this company took to implement its performance measurement system?
expedia.com
An effective diagnostic conrol system encourages _________.
management by exception.
_________ offers a systematic way to uncover problematic assumptions that otherwise remain unnoticed or unchallenged.
discover-driven planning
Hackett's benchmarking results indicate world-class companies closely align strategic and tactic planning ______ areas to contribute more effectively overall business goals.
functional
Which of the following issues related to BI implementation is false?
developing an effective BI application is no longer complex
Major objective for BI software integration include all of the following except:
improving dashboard design
One of the significant differences between web 2.0 and the traditional web is the _______ of web 2.0
greater collaboration among internet users and other users, content providers, and enterprises
The intention of ________ is to achieve a feeling of telepresence and participation from a distance
virtual worlds
Today, the collaboration on decisions that are more strategic in nature then ever before - decisions that transform the business- involves non-routine activities such as _______, discovering, innovating, creating and leading teams, learning, and relating
brainstorming
What is the difference between active and passive RFID tags?
Active tags have a battery as their own power source and do not need a reader to energize them like passive tags do.
Gillette has used _____ to determine whether stores have stocked their shelves with particular items for a particular promotion. They found that in those stores that used technology to move a produce rom the back room to the shelf before a promotion started, sales were 48% higher than those that did not move the product in a timely manner
RFID
RFID generates major data streams ready for analysis through BI technologies. Another massive data source is emerging, along with the data mining technologies to make sense of the data, which is referred to as ________
reality mining
In the BPM cycle, which stage has performance dashboards, reports, and analytical tools?
monitor/analyze
Which of the following is NOT what an effective performance measurement system should do?
maintain measurement when the underlying processes and strategies change.
We studied a case study about a company which began using an on-demand BI tool from the vendor Oco, which takes all the company's data, builds and maintain a DW offsite, and creates responsive,real - time reporting dashboards and enables users to have information at their fingertips. What as the name of the company?
coca-cola
Which is not a major advantage of using second life for decision support?
pranksters and spam are filtered out
Although virtual worlds are becoming interesting tools for business and consumers, several factors have kept them from gaining widespread acceptance. Which of the following is 1 of those factors?
Requires downloading or a plug-in
The success of today's highly volatile perishable supply chain depends on:
the level and timeliness of product visibility
Many devices in use by consumers and business people are constantly sending out _____.
local information
By analyzing and leaning from these large scale patterns of movement, sense networks is not adapting this new general technology to help consumers find people with similar interests.
citysense
Harrah's business needs or problems:
-competition
-low profits due to the downturn in the economy
-loyalty program
Harrah's solution
Total gold or total rewards, a customer loyalty program
True or false: BPM is an enterprise wide strategy that helps to optimize local business performance
false
BPM encompasses a core set of processes including _____________, _______, ______________, _________________ linked to organizational strategy
financial and operational planning
consolidation reporting
modeling
analysis
monitoring KPIs
An __________________ is like a project plan that is designed to ensure that an organization's strategy is realized.
operational plan
An effective performance measurement system should:
-Determine priorities and allocate resources based on those priorities
-Align top-level strategic objectives and bottom level initiatives
-identify oppurtunities in a timely fashion
Good performance measures should:
-Balance all the needs of stakeholders
-start at the top and trickle down to the bottom
-have targets that are based on research and realityrather than be arbitrary
In the BPM cycle:
*plan: has budgets, forecasts,models, intiatives, and targets
*strategize: has values, goals, objectives, and incentives
*monitor/analyze: have performance dashboards, reports, and analytic tools
*act/adjust: must leaders interpret, collaborate,assess, and track
Balance scorecards has 3 non-financial objectives:
-customers
-internal business process
-learning and growth
What is true about sigma six
-is ordinarily utilized in manufacturing, service delivery, management, and other business activities that rely on eliminating defects, waster, and quality control problems
-is a performance management methodology aimed at reducing the number of defects in a business process to as close to zero defects per million oppurtunities (DPMO) as possible
-DMAIC is utilized in sigma six data mining process
DMAIC is a closed loop business improvement model and not a _____________ model.
financial investment
Parts of the cybernetic system:
inputs, standard, feedback channel
Starbucks coffee should have used ______________ which offers a systematic way to uncover problematic assumptions that otherwise remain unnoticed and unchallenged.
discovery-driven planning
Reasons why BI projects fail?
-failure to recognize BI projects as enterprise wide business initiatives and that they differ from typical stand alone solutions
-lack of business sponsors with the availability to ensure funding
-lack of qualified and available staff
Major objectives for BI software integration include:
-increasing the capabilities of the BI applications
-enabling real-time decision support
-enabling more powerful applications
Multi-tiered application architecture consists of:
web browser
web server
application server
database server
One of the significant differences between web 2.0 and the traditional web is the greater _____ among internet users and other users, content providers, and enterprises of web 2.0.
collaborations
Examples of social networks:
-linkedln
-myspace
-youtube
-facebook
-wiki
Which is not an advantage of using second life for decision support?
pranksters and spam are filtered out
Several factors keep virtual worlds from gaining widespread acceptance such as:
requires downloading of a plug in
RFID tag data products contain:
manufacturer, product, and serial number.
The success of today's high volatile perishable supply chain depends on the:
level and timeliness of product visibility
Many devices in use by customers and business people are constantly sending their ___________.
location information
By analyzing and learning from there large scale patterns of movement, sense network ____________ is now adapting this general technology to help consumers find people with similar interests.
citysense