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  1. Gmail Amit Gupta <#############@gmail.com>
  2. [Rebtel Networks AB] Re: How to use free credit
  3. 15 messages
  4. Rebtel Support <support@rebtel.com> Sun, Jun 21, 2015 at 10:08 AM
  5. Reply-To: Rebtel Support <support@rebtel.com>
  6. To: Amit Gupta <#############@gmail.com>
  7. # Please type your reply above this line #
  8.  
  9.  
  10.  
  11. Martial
  12. Martial (Rebtel Networks AB)
  13. Jun 21, 11:08
  14.  
  15. Hi Amit,
  16.  
  17. Thanks for contacting us!
  18.  
  19. Simply place your call or send SMS as usual and you will be charged from the £8.
  20.  
  21. Best Regards,
  22.  
  23. Martial
  24. Customer Team
  25.  
  26. Amit Gupta
  27. Amit Gupta
  28. Jun 19, 05:54
  29.  
  30. Hey!! I have 8GBP balance. But I dont know how to use that. I dint find any option on your site or mobile app to use it. Plz tell me how to use that.
  31.  
  32. This email is a service from Rebtel Networks AB.
  33.  
  34.  
  35. Buy Rebtel Credit Buy A Rebtel Deal Earn Free Credit
  36.  
  37. Sendly for iOS Sendly for Android Sendly website
  38.  
  39. Copyright Rebtel Networks 2013
  40. Message-Id:89GHD6RR_55867f1780b42_6a733fce834cd31c1928e1_sprut
  41. Amit Gupta <#############@gmail.com> Mon, Jun 22, 2015 at 2:05 PM
  42. To: Rebtel Support <support@rebtel.com>
  43. Thanks. Previously it iwas disconnecting my call. I'll try now.
  44. [Quoted text hidden]
  45. --
  46. Thanks & Regards
  47. Amit Gupta
  48. #############
  49. #############
  50. Rebtel Support <support@rebtel.com> Tue, Jun 23, 2015 at 1:35 PM
  51. Reply-To: Rebtel Support <support@rebtel.com>
  52. To: Amit Gupta <#############@gmail.com>
  53. # Please type your reply above this line #
  54.  
  55.  
  56.  
  57. Hello Amit Gupta,
  58.  
  59. Your request (#649998) has been updated.
  60.  
  61. Please reply to this email with any further information you may have.
  62.  
  63. Laura
  64. Laura (Rebtel Networks AB)
  65. Jun 23, 14:35
  66.  
  67. Hi Amit,
  68.  
  69. We'd love to be able to help you out with your issue but we need a bit more information. Please reply and include your friend's full name, registered telephone number and email address. Once we have confirmed that your friend was indeed referred to us by you and is now a paying Rebtel client, we will be able to credit your account as a thank you!
  70.  
  71. Best Regards,
  72.  
  73. Laura
  74. Customer Team
  75.  
  76. Amit Gupta
  77. Amit Gupta
  78. Jun 22, 15:06
  79.  
  80. Thanks. Previously it iwas disconnecting my call. I'll try now.
  81.  
  82. Martial
  83. Martial (Rebtel Networks AB)
  84. Jun 21, 11:08
  85.  
  86. Hi Amit,
  87.  
  88. Thanks for contacting us!
  89.  
  90. Simply place your call or send SMS as usual and you will be charged from the £8.
  91.  
  92. Best Regards,
  93.  
  94. Martial
  95. Customer Team
  96.  
  97. Amit Gupta
  98. Amit Gupta
  99. Jun 19, 05:54
  100.  
  101. Hey!! I have 8GBP balance. But I dont know how to use that. I dint find any option on your site or mobile app to use it. Plz tell me how to use that.
  102.  
  103. Best Regards,
  104. Rebtel Customer Team
  105.  
  106. This email is a service from Rebtel Networks AB.
  107.  
  108.  
  109. Buy Rebtel Credit Buy A Rebtel Deal Earn Free Credit
  110.  
  111. Sendly for iOS Sendly for Android Sendly website
  112.  
  113. Copyright Rebtel Networks 2013
  114. Message-Id:89GHD6RR_558952a5a4a9b_8e653f8c812cd31c679248_sprut
  115. Amit Gupta <#############@gmail.com> Tue, Jun 23, 2015 at 2:01 PM
  116. To: Rebtel Support <support@rebtel.com>
  117. Hi,
  118.  
  119. His name is #############, #############, and email id #############@gmail.com
  120.  
  121. [Quoted text hidden]
  122. --
  123. Thanks & Regards
  124. Amit Gupta
  125. #############
  126. #############
  127. Amit Gupta <#############@gmail.com> Tue, Jun 23, 2015 at 2:03 PM
  128. To: Rebtel Support <support@rebtel.com>
  129. In addition of the information I provided, I have raised credit related issue previously and it was being handled by Cintia (Rebtel Networks AB)
  130. [Quoted text hidden]
  131. Amit Gupta <#############@gmail.com> Thu, Jun 25, 2015 at 7:26 AM
  132. To: Rebtel Support <support@rebtel.com>
  133. Is there any update on the same?
  134.  
  135. [Quoted text hidden]
  136. Amit Gupta <#############@gmail.com> Fri, Jun 26, 2015 at 7:09 AM
  137. To: Rebtel Support <support@rebtel.com>
  138. Its really surprising that I dint hear anything from Rebtel in last 4-5 days. Its really unprofessional.
  139. [Quoted text hidden]
  140. Rebtel Support <support@rebtel.com> Fri, Jun 26, 2015 at 12:49 PM
  141. Reply-To: Rebtel Support <support@rebtel.com>
  142. To: Amit Gupta <#############@gmail.com>
  143. # Please type your reply above this line #
  144.  
  145.  
  146.  
  147. Laura
  148. Laura (Rebtel Networks AB)
  149. Jun 26, 13:49
  150.  
  151. Hi again Amit,
  152.  
  153. Sorry for the delay of our answer.
  154.  
  155. Your friend with number ############# has been referred by someone else called M. Bello, and with phone number +1XXX8128
  156.  
  157. That is the reason why you could not have a bonus on your account.
  158.  
  159. Thank you for your understanding.
  160.  
  161. Best Regards,
  162.  
  163. Laura
  164. Customer Team
  165.  
  166. Amit Gupta
  167. Amit Gupta
  168. Jun 26, 08:09
  169.  
  170. Its really surprising that I dint hear anything from Rebtel in last 4-5 days. Its really unprofessional.
  171.  
  172. Is there any update on the same?
  173.  
  174. On 23 Jun 2015 14:03, "Amit Gupta" <#############@gmail.com> wrote:
  175.  
  176. In addition of the information I provided, I have raised credit related issue previously and it was being handled by Cintia (Rebtel Networks AB)
  177.  
  178. On Tue, Jun 23, 2015 at 2:01 PM, Amit Gupta <#############@gmail.com> wrote:
  179.  
  180. Hi,
  181.  
  182. His name is #############, ############# , and email id #############@gmail.com
  183.  
  184. Amit Gupta
  185. Amit Gupta
  186. Jun 25, 08:26
  187.  
  188. Is there any update on the same?
  189.  
  190. In addition of the information I provided, I have raised credit related issue previously and it was being handled by Cintia (Rebtel Networks AB)
  191.  
  192. On Tue, Jun 23, 2015 at 2:01 PM, Amit Gupta <#############@gmail.com> wrote:
  193.  
  194. Hi,
  195.  
  196. His name is #############, ############# , and email id #############@gmail.com
  197.  
  198. Amit Gupta
  199. Amit Gupta
  200. Jun 23, 15:04
  201.  
  202. In addition of the information I provided, I have raised credit related issue previously and it was being handled by Cintia (Rebtel Networks AB)
  203.  
  204. Hi,
  205.  
  206. His name is #############, ############# , and email id #############@gmail.com
  207.  
  208. Amit Gupta
  209. Amit Gupta
  210. Jun 23, 15:01
  211.  
  212. Hi,
  213.  
  214. His name is #############, ############# , and email id #############@gmail.com
  215.  
  216. Laura
  217. Laura (Rebtel Networks AB)
  218. Jun 23, 14:35
  219.  
  220. Hi Amit,
  221.  
  222. We'd love to be able to help you out with your issue but we need a bit more information. Please reply and include your friend's full name, registered telephone number and email address. Once we have confirmed that your friend was indeed referred to us by you and is now a paying Rebtel client, we will be able to credit your account as a thank you!
  223.  
  224. Best Regards,
  225.  
  226. Laura
  227. Customer Team
  228.  
  229. Amit Gupta
  230. Amit Gupta
  231. Jun 22, 15:06
  232.  
  233. Thanks. Previously it iwas disconnecting my call. I'll try now.
  234.  
  235. Martial
  236. Martial (Rebtel Networks AB)
  237. Jun 21, 11:08
  238.  
  239. Hi Amit,
  240.  
  241. Thanks for contacting us!
  242.  
  243. Simply place your call or send SMS as usual and you will be charged from the £8.
  244.  
  245. Best Regards,
  246.  
  247. Martial
  248. Customer Team
  249.  
  250. Amit Gupta
  251. Amit Gupta
  252. Jun 19, 05:54
  253.  
  254. Hey!! I have 8GBP balance. But I dont know how to use that. I dint find any option on your site or mobile app to use it. Plz tell me how to use that.
  255.  
  256. This email is a service from Rebtel Networks AB.
  257.  
  258.  
  259. Buy Rebtel Credit Buy A Rebtel Deal Earn Free Credit
  260.  
  261. Sendly for iOS Sendly for Android Sendly website
  262.  
  263. Copyright Rebtel Networks 2013
  264. Message-Id:89GHD6RR_558d3c50d4f4b_aac13f9fc76cd3286292b_sprut
  265. Amit Gupta <#############@gmail.com> Sun, Jun 28, 2015 at 6:13 AM
  266. To: Rebtel Support <support@rebtel.com>
  267. Cc: #############
  268. Hi Laura,
  269. Thanks for your response. I am keeping my friend in CC. So the issue can be cleared here only.
  270.  
  271. As per my discussion with him he followed the link I shared with him that I have already communicated with you. Regarding M. Bello you mentioned, He doesn't even know that person. So there is definitely any bug in your back end system. Can't you check against the link I shared.
  272. [Quoted text hidden]
  273. --
  274. Thanks & Regards
  275. Amit Gupta
  276. #############
  277. #############
  278. Amit Gupta <#############@gmail.com> Wed, Jul 1, 2015 at 6:44 AM
  279. To: Rebtel Support <support@rebtel.com>
  280. Cc: #############
  281. Hi,
  282.  
  283. Any update on my last mail?
  284. [Quoted text hidden]
  285. Rebtel Support <support@rebtel.com> Wed, Jul 1, 2015 at 1:16 PM
  286. Reply-To: Rebtel Support <support@rebtel.com>
  287. To: Amit Gupta <#############@gmail.com>
  288. # Please type your reply above this line #
  289.  
  290.  
  291.  
  292. Hello Amit Gupta,
  293.  
  294. Your request (#649998) has been updated.
  295.  
  296. Please reply to this email with any further information you may have.
  297.  
  298. Laura
  299. Laura (Rebtel Networks AB)
  300. Jul 1, 14:16
  301.  
  302. Hi Amit,
  303.  
  304. Thank you for contacting us!
  305.  
  306. Our Tech Team has to take a look at your case, I am passing it on to them and we will get back to you again as soon as possible.
  307.  
  308. Thanks for bearing with us!
  309.  
  310. Best Regards,
  311.  
  312. Laura
  313. Customer Team
  314.  
  315. Amit Gupta
  316. Amit Gupta
  317. Jul 1, 07:44
  318.  
  319. Hi,
  320.  
  321. Any update on my last mail?
  322.  
  323. Hi Laura,
  324. Thanks for your response. I am keeping my friend in CC. So the issue can be cleared here only.
  325.  
  326. As per my discussion with him he followed the link I shared with him that I have already communicated with you. Regarding M. Bello you mentioned, He doesn't even know that person. So there is definitely any bug in your back end system. Can't you check against the link I shared.
  327.  
  328. Amit Gupta
  329. Amit Gupta
  330. Jun 28, 07:14
  331.  
  332. Hi Laura,
  333. Thanks for your response. I am keeping my friend in CC. So the issue can be cleared here only.
  334.  
  335. As per my discussion with him he followed the link I shared with him that I have already communicated with you. Regarding M. Bello you mentioned, He doesn't even know that person. So there is definitely any bug in your back end system. Can't you check against the link I shared.
  336.  
  337. Laura
  338. Laura (Rebtel Networks AB)
  339. Jun 26, 13:49
  340.  
  341. Hi again Amit,
  342.  
  343. Sorry for the delay of our answer.
  344.  
  345. Your friend with number ############# has been referred by someone else called M. Bello, and with phone number +1XXX8128
  346.  
  347. That is the reason why you could not have a bonus on your account.
  348.  
  349. Thank you for your understanding.
  350.  
  351. Best Regards,
  352.  
  353. Laura
  354. Customer Team
  355.  
  356. Amit Gupta
  357. Amit Gupta
  358. Jun 26, 08:09
  359.  
  360. Its really surprising that I dint hear anything from Rebtel in last 4-5 days. Its really unprofessional.
  361.  
  362. Is there any update on the same?
  363.  
  364. On 23 Jun 2015 14:03, "Amit Gupta" <#############@gmail.com> wrote:
  365.  
  366. In addition of the information I provided, I have raised credit related issue previously and it was being handled by Cintia (Rebtel Networks AB)
  367.  
  368. On Tue, Jun 23, 2015 at 2:01 PM, Amit Gupta <#############@gmail.com> wrote:
  369.  
  370. Hi,
  371.  
  372. His name is #############, ############# , and email id #############@gmail.com
  373.  
  374. Amit Gupta
  375. Amit Gupta
  376. Jun 25, 08:26
  377.  
  378. Is there any update on the same?
  379.  
  380. In addition of the information I provided, I have raised credit related issue previously and it was being handled by Cintia (Rebtel Networks AB)
  381.  
  382. On Tue, Jun 23, 2015 at 2:01 PM, Amit Gupta <#############@gmail.com> wrote:
  383.  
  384. Hi,
  385.  
  386. His name is #############, ############# , and email id #############@gmail.com
  387.  
  388. Amit Gupta
  389. Amit Gupta
  390. Jun 23, 15:04
  391.  
  392. In addition of the information I provided, I have raised credit related issue previously and it was being handled by Cintia (Rebtel Networks AB)
  393.  
  394. Hi,
  395.  
  396. His name is #############, ############# , and email id #############@gmail.com
  397.  
  398. Amit Gupta
  399. Amit Gupta
  400. Jun 23, 15:01
  401.  
  402. Hi,
  403.  
  404. His name is #############, ############# , and email id #############@gmail.com
  405.  
  406. Laura
  407. Laura (Rebtel Networks AB)
  408. Jun 23, 14:35
  409.  
  410. Hi Amit,
  411.  
  412. We'd love to be able to help you out with your issue but we need a bit more information. Please reply and include your friend's full name, registered telephone number and email address. Once we have confirmed that your friend was indeed referred to us by you and is now a paying Rebtel client, we will be able to credit your account as a thank you!
  413.  
  414. Best Regards,
  415.  
  416. Laura
  417. Customer Team
  418.  
  419. Amit Gupta
  420. Amit Gupta
  421. Jun 22, 15:06
  422.  
  423. Thanks. Previously it iwas disconnecting my call. I'll try now.
  424.  
  425. Martial
  426. Martial (Rebtel Networks AB)
  427. Jun 21, 11:08
  428.  
  429. Hi Amit,
  430.  
  431. Thanks for contacting us!
  432.  
  433. Simply place your call or send SMS as usual and you will be charged from the £8.
  434.  
  435. Best Regards,
  436.  
  437. Martial
  438. Customer Team
  439.  
  440. Amit Gupta
  441. Amit Gupta
  442. Jun 19, 05:54
  443.  
  444. Hey!! I have 8GBP balance. But I dont know how to use that. I dint find any option on your site or mobile app to use it. Plz tell me how to use that.
  445.  
  446. Best Regards,
  447. Rebtel Customer Team
  448.  
  449. This email is a service from Rebtel Networks AB.
  450.  
  451.  
  452. Buy Rebtel Credit Buy A Rebtel Deal Earn Free Credit
  453.  
  454. Sendly for iOS Sendly for Android Sendly website
  455.  
  456. Copyright Rebtel Networks 2013
  457. Message-Id:89GHD6RR_5593da1debbe8_61183fb7b74cd32c509b6_sprut
  458. Amit Gupta <#############@gmail.com> Thu, Jul 9, 2015 at 5:49 AM
  459. To: Rebtel Support <support@rebtel.com>
  460. 9 days has been passed. But no response received yet. I am following up this issue from past 1 month. Is it the way Rabtel deals with their customer?
  461. [Quoted text hidden]
  462. --
  463. Thanks & Regards
  464. Amit Gupta
  465. #############
  466. #############
  467. Rebtel Support <support@rebtel.com> Thu, Jul 9, 2015 at 5:05 PM
  468. Reply-To: Rebtel Support <support@rebtel.com>
  469. To: Amit Gupta <#############@gmail.com>
  470. # Please type your reply above this line #
  471.  
  472.  
  473.  
  474. Laura
  475. Laura (Rebtel Networks AB)
  476. Jul 9, 18:05
  477.  
  478. Hi again,
  479.  
  480. I have made an exception and I have added the bonus to the two of you.
  481.  
  482. Have a great day and happy callings.
  483.  
  484. Best Regards,
  485.  
  486. Laura
  487. Customer Team
  488.  
  489. Amit Gupta
  490. Amit Gupta
  491. Jul 9, 06:49
  492.  
  493. 9 days has been passed. But no response received yet. I am following up this issue from past 1 month. Is it the way Rabtel deals with their customer?
  494.  
  495. Laura
  496. Laura (Rebtel Networks AB)
  497. Jul 1, 14:16
  498.  
  499. Hi Amit,
  500.  
  501. Thank you for contacting us!
  502.  
  503. Our Tech Team has to take a look at your case, I am passing it on to them and we will get back to you again as soon as possible.
  504.  
  505. Thanks for bearing with us!
  506.  
  507. Best Regards,
  508.  
  509. Laura
  510. Customer Team
  511.  
  512. Amit Gupta
  513. Amit Gupta
  514. Jul 1, 07:44
  515.  
  516. Hi,
  517.  
  518. Any update on my last mail?
  519.  
  520. Hi Laura,
  521. Thanks for your response. I am keeping my friend in CC. So the issue can be cleared here only.
  522.  
  523. As per my discussion with him he followed the link I shared with him that I have already communicated with you. Regarding M. Bello you mentioned, He doesn't even know that person. So there is definitely any bug in your back end system. Can't you check against the link I shared.
  524.  
  525. Amit Gupta
  526. Amit Gupta
  527. Jun 28, 07:14
  528.  
  529. Hi Laura,
  530. Thanks for your response. I am keeping my friend in CC. So the issue can be cleared here only.
  531.  
  532. As per my discussion with him he followed the link I shared with him that I have already communicated with you. Regarding M. Bello you mentioned, He doesn't even know that person. So there is definitely any bug in your back end system. Can't you check against the link I shared.
  533.  
  534. Laura
  535. Laura (Rebtel Networks AB)
  536. Jun 26, 13:49
  537.  
  538. Hi again Amit,
  539.  
  540. Sorry for the delay of our answer.
  541.  
  542. Your friend with number ############# has been referred by someone else called M. Bello, and with phone number +1XXX8128
  543.  
  544. That is the reason why you could not have a bonus on your account.
  545.  
  546. Thank you for your understanding.
  547.  
  548. Best Regards,
  549.  
  550. Laura
  551. Customer Team
  552.  
  553. Amit Gupta
  554. Amit Gupta
  555. Jun 26, 08:09
  556.  
  557. Its really surprising that I dint hear anything from Rebtel in last 4-5 days. Its really unprofessional.
  558.  
  559. Is there any update on the same?
  560.  
  561. On 23 Jun 2015 14:03, "Amit Gupta" <#############@gmail.com> wrote:
  562.  
  563. In addition of the information I provided, I have raised credit related issue previously and it was being handled by Cintia (Rebtel Networks AB)
  564.  
  565. On Tue, Jun 23, 2015 at 2:01 PM, Amit Gupta <#############@gmail.com> wrote:
  566.  
  567. Hi,
  568.  
  569. His name is #############, ############# , and email id #############@gmail.com
  570.  
  571. Amit Gupta
  572. Amit Gupta
  573. Jun 25, 08:26
  574.  
  575. Is there any update on the same?
  576.  
  577. In addition of the information I provided, I have raised credit related issue previously and it was being handled by Cintia (Rebtel Networks AB)
  578.  
  579. On Tue, Jun 23, 2015 at 2:01 PM, Amit Gupta <#############@gmail.com> wrote:
  580.  
  581. Hi,
  582.  
  583. His name is #############, ############# , and email id #############@gmail.com
  584.  
  585. Amit Gupta
  586. Amit Gupta
  587. Jun 23, 15:04
  588.  
  589. In addition of the information I provided, I have raised credit related issue previously and it was being handled by Cintia (Rebtel Networks AB)
  590.  
  591. Hi,
  592.  
  593. His name is #############, ############# , and email id #############@gmail.com
  594.  
  595. Amit Gupta
  596. Amit Gupta
  597. Jun 23, 15:01
  598.  
  599. Hi,
  600.  
  601. His name is #############, ############# , and email id #############@gmail.com
  602.  
  603. Laura
  604. Laura (Rebtel Networks AB)
  605. Jun 23, 14:35
  606.  
  607. Hi Amit,
  608.  
  609. We'd love to be able to help you out with your issue but we need a bit more information. Please reply and include your friend's full name, registered telephone number and email address. Once we have confirmed that your friend was indeed referred to us by you and is now a paying Rebtel client, we will be able to credit your account as a thank you!
  610.  
  611. Best Regards,
  612.  
  613. Laura
  614. Customer Team
  615.  
  616. Amit Gupta
  617. Amit Gupta
  618. Jun 22, 15:06
  619.  
  620. Thanks. Previously it iwas disconnecting my call. I'll try now.
  621.  
  622. Martial
  623. Martial (Rebtel Networks AB)
  624. Jun 21, 11:08
  625.  
  626. Hi Amit,
  627.  
  628. Thanks for contacting us!
  629.  
  630. Simply place your call or send SMS as usual and you will be charged from the £8.
  631.  
  632. Best Regards,
  633.  
  634. Martial
  635. Customer Team
  636.  
  637. Amit Gupta
  638. Amit Gupta
  639. Jun 19, 05:54
  640.  
  641. Hey!! I have 8GBP balance. But I dont know how to use that. I dint find any option on your site or mobile app to use it. Plz tell me how to use that.
  642.  
  643. This email is a service from Rebtel Networks AB.
  644.  
  645.  
  646. Buy Rebtel Credit Buy A Rebtel Deal Earn Free Credit
  647.  
  648. Sendly for iOS Sendly for Android Sendly website
  649.  
  650. Copyright Rebtel Networks 2013
  651. Message-Id:89GHD6RR_559e9bb961a8b_16c53fc3a6ecd32c72481b_sprut
  652. Amit Gupta <#############@gmail.com> Thu, Jul 9, 2015 at 5:13 PM
  653. To: Rebtel Support <support@rebtel.com>
  654. Hi
  655. This is not the case only to add the bonus but to fix the issue. Because we keep referring people even my wife too. And we don't even know who is being registered. I referred 6 friends using the same link. Sine I got to know about one I complained. But I cant ask my all friends every time if they have installed Rebtel.
  656.  
  657. [Quoted text hidden]
  658. Amit Gupta <#############@gmail.com> Mon, Jul 13, 2015 at 8:11 AM
  659. To: Rebtel Support <support@rebtel.com>
  660. Any response on the same? Even I dint get the additional credit as you mentioned in last mail. No response from your technical team also.
  661.  
  662. I am also a software engineer. But I never took more than a day to find our the live issues. And its more than a month dealing with Rabtel to sort out a single issue.
  663. [Quoted text hidden]
  664. --
  665. Thanks & Regards
  666. Amit Gupta
  667. #############
  668. #############
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