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  1. {
  2. "core-uuid": "c4e46972-b683-40cb-8da0-6408ffef61dd",
  3. "switchname": "f8603a950870",
  4. "channel_data": {
  5. "state": "CS_REPORTING",
  6. "direction": "inbound",
  7. "state_number": "11",
  8. "flags": "0=1;1=1;3=1;29=1;37=1;38=1;40=1;43=1;48=1;53=1;68=1;74=1;94=1;111=1;112=1;121=1;133=1",
  9. "caps": "1=1;2=1;3=1;4=1;5=1;6=1"
  10. },
  11. "callStats": {
  12. "audio": {
  13. "inbound": {
  14. "raw_bytes": 148779,
  15. "media_bytes": 146438,
  16. "packet_count": 1747,
  17. "media_packet_count": 1719,
  18. "skip_packet_count": 30,
  19. "jitter_packet_count": 0,
  20. "dtmf_packet_count": 0,
  21. "cng_packet_count": 0,
  22. "flush_packet_count": 28,
  23. "largest_jb_size": 0,
  24. "jitter_min_variance": 108.647059,
  25. "jitter_max_variance": 327.333333,
  26. "jitter_loss_rate": 37.268191,
  27. "jitter_burst_rate": 36.268191,
  28. "mean_interval": 20.036769,
  29. "flaw_total": 0,
  30. "quality_percentage": 100,
  31. "mos": 4.5,
  32. "errorLog": [
  33. {
  34. "start": 1504893860755600,
  35. "stop": 1504893868416413,
  36. "flaws": 51003,
  37. "consecutiveFlaws": 0,
  38. "durationMS": 7660
  39. }
  40. ]
  41. },
  42. "outbound": {
  43. "raw_bytes": 140160,
  44. "media_bytes": 140160,
  45. "packet_count": 1743,
  46. "media_packet_count": 1743,
  47. "skip_packet_count": 0,
  48. "dtmf_packet_count": 0,
  49. "cng_packet_count": 0,
  50. "rtcp_packet_count": 6816,
  51. "rtcp_octet_count": 496266
  52. }
  53. }
  54. },
  55. "variables": {
  56. "direction": "inbound",
  57. "uuid": "6b641ad8-4652-48b1-9847-a6f621c67b33",
  58. "session_id": "56",
  59. "sip_from_user": "551123456789",
  60. "sip_from_uri": "551123456789@callix.com",
  61. "sip_from_host": "callix.com",
  62. "channel_name": "sofia/internal/551123456789@callix.com",
  63. "ep_codec_string": "mod_opus.opus@48000h@20i@2c,mod_spandsp.G722@8000h@20i@64000b,CORE_PCM_MODULE.PCMU@8000h@20i@64000b,CORE_PCM_MODULE.PCMA@8000h@20i@64000b",
  64. "sip_local_network_addr": "172.18.0.9",
  65. "sip_network_ip": "172.18.0.11",
  66. "sip_network_port": "5060",
  67. "sip_received_ip": "172.18.0.11",
  68. "sip_received_port": "5060",
  69. "sip_via_protocol": "udp",
  70. "sip_from_user_stripped": "551123456789",
  71. "sofia_profile_name": "internal",
  72. "recovery_profile_name": "internal",
  73. "sip_invite_route_uri": "<sip:172.18.0.11;r2=on;lr=on;ftag=365b2f96;nat=yes>,<sip:192.168.1.212;r2=on;lr=on;ftag=365b2f96;nat=yes>",
  74. "sip_invite_record_route": "<sip:192.168.1.212;r2=on;lr=on;ftag=365b2f96;nat=yes>,<sip:172.18.0.11;r2=on;lr=on;ftag=365b2f96;nat=yes>",
  75. "sip_req_user": "0000000001_fila-de-suporte",
  76. "sip_req_uri": "0000000001_fila-de-suporte@callix.com",
  77. "sip_req_host": "callix.com",
  78. "sip_to_user": "551123456789",
  79. "sip_to_uri": "551123456789@callix.com",
  80. "sip_to_host": "callix.com",
  81. "sip_contact_params": "transport=udp;registering_acc=callix_com;alias=192.168.1.201~5060~1",
  82. "sip_contact_user": "551123456789",
  83. "sip_contact_port": "5060",
  84. "sip_contact_uri": "551123456789@192.168.1.201:5060",
  85. "sip_contact_host": "192.168.1.201",
  86. "sip_user_agent": "Jitsi2.10.5550Linux",
  87. "sip_via_host": "172.18.0.11",
  88. "max_forwards": "69",
  89. "presence_id": "551123456789@callix.com",
  90. "switch_r_sdp": "v=0\r\no=551123456789-jitsi.org 0 0 IN IP4 172.18.0.11\r\ns=-\r\nc=IN IP4 172.18.0.11\r\nt=0 0\r\nm=audio 31012 RTP/AVP 96 97 98 9 100 102 0 8 103 3 104 101\r\na=rtpmap:96 opus/48000/2\r\na=fmtp:96 usedtx=1\r\na=rtpmap:97 SILK/24000\r\na=rtpmap:98 SILK/16000\r\na=rtpmap:9 G722/8000\r\na=rtpmap:100 speex/32000\r\na=rtpmap:102 speex/16000\r\na=rtpmap:0 PCMU/8000\r\na=rtpmap:8 PCMA/8000\r\na=rtpmap:103 iLBC/8000\r\na=rtpmap:3 GSM/8000\r\na=rtpmap:104 speex/8000\r\na=rtpmap:101 telephone-event/8000\r\na=ptime:20\r\na=rtcp-xr:voip-metrics\r\na=rtcp:31013\r\nm=video 31022 RTP/AVP 105 99\r\na=rtpmap:105 H264/90000\r\na=fmtp:105 profile-level-id=4DE01f;packetization-mode=1\r\na=rtpmap:99 H264/90000\r\na=fmtp:99 profile-level-id=4DE01f\r\na=recvonly\r\na=imageattr:105 send * recv [x=[1:1920],y=[1:1080]]\r\na=imageattr:99 send * recv [x=[1:1920],y=[1:1080]]\r\na=rtcp:31023\r\n",
  91. "timezone": "America/Sao_Paulo",
  92. "tenant_id": "1",
  93. "call_queue_id": "2",
  94. "original_call_uuid": "6b641ad8-4652-48b1-9847-a6f621c67b33",
  95. "sip_h_X-TENANT_ID": "1",
  96. "sip_h_X-CALL_QUEUE_ID": "2",
  97. "sip_h_X-CALL_UUID": "6b641ad8-4652-48b1-9847-a6f621c67b33",
  98. "leg_timeout": "60",
  99. "cc_export_vars": "hold_music,tenant_id,call_queue_id,exit_cause,miss_cause,original_call_uuid, leg_timeout, sip_h_X-TENANT_ID, sip_h_X-CALL_QUEUE_ID, sip_h_X-CALL_UUID",
  100. "audio_media_flow": "sendrecv",
  101. "rtp_use_codec_string": "OPUS,G722,PCMU,PCMA,G729",
  102. "rtp_remote_audio_rtcp_port": "31013",
  103. "rtp_audio_recv_pt": "96",
  104. "rtp_use_codec_name": "opus",
  105. "rtp_use_codec_fmtp": "usedtx=1",
  106. "rtp_use_codec_rate": "48000",
  107. "rtp_use_codec_ptime": "20",
  108. "rtp_use_codec_channels": "1",
  109. "rtp_last_audio_codec_string": "opus@48000h@20i@1c",
  110. "read_codec": "opus",
  111. "original_read_codec": "opus",
  112. "read_rate": "48000",
  113. "original_read_rate": "48000",
  114. "write_codec": "opus",
  115. "write_rate": "48000",
  116. "dtmf_type": "rfc2833",
  117. "video_possible": "true",
  118. "video_media_flow": "sendonly",
  119. "rtp_remote_video_rtcp_port": "31023",
  120. "local_media_ip": "172.18.0.9",
  121. "local_media_port": "45876",
  122. "advertised_media_ip": "172.18.0.9",
  123. "rtp_use_timer_name": "soft",
  124. "rtp_use_pt": "96",
  125. "rtp_use_ssrc": "4057218964",
  126. "rtp_2833_send_payload": "101",
  127. "rtp_2833_recv_payload": "101",
  128. "remote_media_ip": "172.18.0.11",
  129. "remote_media_port": "31012",
  130. "rtp_local_sdp_str": "v=0\r\no=FreeSWITCH 1504847984 1504847985 IN IP4 172.18.0.9\r\ns=FreeSWITCH\r\nc=IN IP4 172.18.0.9\r\nt=0 0\r\nm=audio 45876 RTP/AVP 96 101\r\na=rtpmap:96 opus/48000/2\r\na=fmtp:96 useinbandfec=1; maxplaybackrate=8000\r\na=rtpmap:101 telephone-event/8000\r\na=fmtp:101 0-16\r\na=ptime:20\r\na=sendrecv\r\na=rtcp:45877 IN IP4 172.18.0.9\r\nm=video 0 RTP/AVP 19\r\n",
  131. "endpoint_disposition": "ANSWER",
  132. "call_timeout": "60",
  133. "continue_on_fail": "true",
  134. "hangup_after_bridge": "false",
  135. "cc_outbound_announce": "/srv/shared/default_data/callix.com/sound_files/call_queue/call_notice_sound.wav",
  136. "hold_music": "/srv/shared/default_data/callix.com/sound_files/call_queue/hold_sound.wav",
  137. "sip_to_tag": "BU0rr375Zpp4j",
  138. "sip_from_tag": "365b2f96",
  139. "sip_cseq": "1",
  140. "sip_call_id": "623411f16e699cb681f63c4d0b83e856@0:0:0:0:0:0:0:0",
  141. "sip_full_via": "SIP/2.0/UDP 172.18.0.11;branch=z9hG4bKbf58.eaf7be593db4394f881d8f5045abae79.0,SIP/2.0/UDP 192.168.1.201:5060;rport=5060;branch=z9hG4bK-333534-72ba11bb9307c76506d01ecf81cb0e8d",
  142. "sip_from_display": "551123456789",
  143. "sip_full_from": "\"551123456789\" <sip:551123456789@callix.com>;tag=365b2f96",
  144. "sip_full_to": "<sip:551123456789@callix.com>;tag=BU0rr375Zpp4j",
  145. "cc_side": "member",
  146. "cc_member_uuid": "5ad9f055-a0da-4105-9df5-16894f3717c3",
  147. "cc_queue_joined_epoch": "1504893866",
  148. "cc_queue": "0000000001_fila-de-suporte",
  149. "cc_record_filename": "/srv/shared/tenant_data/callix.com/tenant_0000000001/call_recordings/2017-09-08/18/6b641ad8-4652-48b1-9847-a6f621c67b33.mp3",
  150. "original_destination_number": "0000000001_fila-de-suporte",
  151. "original_caller_id_name": "551123456789",
  152. "original_caller_id_number": "551123456789",
  153. "transfer_history": "1504893868:427d9a0d-9cc9-44e1-93cf-ebc3f8a18d67:uuid_br:21877318-3318-4586-84c3-2ad098726229",
  154. "transfer_source": "1504893868:427d9a0d-9cc9-44e1-93cf-ebc3f8a18d67:uuid_br:21877318-3318-4586-84c3-2ad098726229",
  155. "cc_cause": "answered",
  156. "last_bridge_to": "21877318-3318-4586-84c3-2ad098726229",
  157. "bridge_channel": "sofia/internal/agent_0000000001_operador2",
  158. "bridge_uuid": "21877318-3318-4586-84c3-2ad098726229",
  159. "signal_bond": "21877318-3318-4586-84c3-2ad098726229",
  160. "last_sent_callee_id_name": "Outbound Call",
  161. "last_sent_callee_id_number": "agent_0000000001_operador2",
  162. "cc_agent_bridged": "true",
  163. "cc_agent_uuid": "21877318-3318-4586-84c3-2ad098726229",
  164. "cc_agent": "agent_0000000001_operador2",
  165. "cc_queue_answered_epoch": "1504893868",
  166. "RECORD_TITLE": "100",
  167. "switch_m_sdp": "v=0\r\no=- 1634596415401842140 4 IN IP4 172.18.0.11\r\ns=-\r\nt=0 0\r\na=msid-semantic: WMS sflss5OkUWbM8HEsGITQ4EfTDP3X80LsUCtj\r\nm=audio 31036 RTP/AVP 102 9 0 8 103 101 127 104 106 105 13 112 113\r\nc=IN IP4 172.18.0.11\r\na=rtpmap:102 opus/48000/2\r\na=fmtp:102 minptime=10;useinbandfec=1\r\na=rtpmap:9 G722/8000\r\na=rtpmap:0 PCMU/8000\r\na=rtpmap:8 PCMA/8000\r\na=rtpmap:103 telephone-event/48000\r\na=rtpmap:101 telephone-event/8000\r\na=rtpmap:127 ISAC/16000\r\na=rtpmap:104 ISAC/32000\r\na=rtpmap:106 CN/32000\r\na=rtpmap:105 CN/16000\r\na=rtpmap:13 CN/8000\r\na=rtpmap:112 telephone-event/32000\r\na=rtpmap:113 telephone-event/16000\r\na=ssrc:2488040723 cname:gXLPfA5Oer+akas+\r\na=ssrc:2488040723 msid:sflss5OkUWbM8HEsGITQ4EfTDP3X80LsUCtj 01e58ff9-a5a4-498d-99cc-778eb7ce1d52\r\na=ssrc:2488040723 mslabel:sflss5OkUWbM8HEsGITQ4EfTDP3X80LsUCtj\r\na=ssrc:2488040723 label:01e58ff9-a5a4-498d-99cc-778eb7ce1d52\r\na=rtcp:31037\r\na=rtcp-mux\r\n",
  168. "playback_last_offset_pos": "225600",
  169. "playback_seconds": "6",
  170. "playback_ms": "6144",
  171. "playback_samples": "49152",
  172. "sip_hangup_phrase": "OK",
  173. "last_bridge_hangup_cause": "NORMAL_CLEARING",
  174. "last_bridge_proto_specific_hangup_cause": "sip:200",
  175. "bridge_hangup_cause": "NORMAL_CLEARING",
  176. "call_uuid": "6b641ad8-4652-48b1-9847-a6f621c67b33",
  177. "current_application": "hangup",
  178. "record_samples": "1320960",
  179. "record_seconds": "27",
  180. "record_ms": "27520",
  181. "record_completion_cause": "success-silence",
  182. "hangup_cause": "NORMAL_CLEARING",
  183. "hangup_cause_q850": "16",
  184. "digits_dialed": "none",
  185. "start_stamp": "2017-09-08 18:04:20",
  186. "profile_start_stamp": "2017-09-08 18:04:28",
  187. "answer_stamp": "2017-09-08 18:04:20",
  188. "bridge_stamp": "2017-09-08 18:04:28",
  189. "progress_media_stamp": "2017-09-08 18:04:20",
  190. "end_stamp": "2017-09-08 18:04:55",
  191. "start_epoch": "1504893860",
  192. "start_uepoch": "1504893860255582",
  193. "profile_start_epoch": "1504893868",
  194. "profile_start_uepoch": "1504893868775546",
  195. "answer_epoch": "1504893860",
  196. "answer_uepoch": "1504893860276384",
  197. "bridge_epoch": "1504893868",
  198. "bridge_uepoch": "1504893868796602",
  199. "last_hold_epoch": "0",
  200. "last_hold_uepoch": "0",
  201. "hold_accum_seconds": "0",
  202. "hold_accum_usec": "0",
  203. "hold_accum_ms": "0",
  204. "resurrect_epoch": "0",
  205. "resurrect_uepoch": "0",
  206. "progress_epoch": "0",
  207. "progress_uepoch": "0",
  208. "progress_media_epoch": "1504893860",
  209. "progress_media_uepoch": "1504893860276384",
  210. "end_epoch": "1504893895",
  211. "end_uepoch": "1504893895176182",
  212. "last_app": "hangup",
  213. "caller_id": "\"551123456789\" <551123456789>",
  214. "duration": "35",
  215. "billsec": "35",
  216. "progresssec": "0",
  217. "answersec": "0",
  218. "waitsec": "8",
  219. "progress_mediasec": "0",
  220. "flow_billsec": "35",
  221. "mduration": "34921",
  222. "billmsec": "34900",
  223. "progressmsec": "0",
  224. "answermsec": "21",
  225. "waitmsec": "8541",
  226. "progress_mediamsec": "21",
  227. "flow_billmsec": "34921",
  228. "uduration": "34920600",
  229. "billusec": "34899798",
  230. "progressusec": "0",
  231. "answerusec": "20802",
  232. "waitusec": "8541020",
  233. "progress_mediausec": "20802",
  234. "flow_billusec": "34920600",
  235. "sip_hangup_disposition": "send_bye",
  236. "rtp_audio_in_raw_bytes": "148779",
  237. "rtp_audio_in_media_bytes": "146438",
  238. "rtp_audio_in_packet_count": "1747",
  239. "rtp_audio_in_media_packet_count": "1719",
  240. "rtp_audio_in_skip_packet_count": "30",
  241. "rtp_audio_in_jitter_packet_count": "0",
  242. "rtp_audio_in_dtmf_packet_count": "0",
  243. "rtp_audio_in_cng_packet_count": "0",
  244. "rtp_audio_in_flush_packet_count": "28",
  245. "rtp_audio_in_largest_jb_size": "0",
  246. "rtp_audio_in_jitter_min_variance": "108.65",
  247. "rtp_audio_in_jitter_max_variance": "327.33",
  248. "rtp_audio_in_jitter_loss_rate": "37.27",
  249. "rtp_audio_in_jitter_burst_rate": "36.27",
  250. "rtp_audio_in_mean_interval": "20.04",
  251. "rtp_audio_in_flaw_total": "0",
  252. "rtp_audio_in_quality_percentage": "100.00",
  253. "rtp_audio_in_mos": "4.50",
  254. "rtp_audio_out_raw_bytes": "140160",
  255. "rtp_audio_out_media_bytes": "140160",
  256. "rtp_audio_out_packet_count": "1743",
  257. "rtp_audio_out_media_packet_count": "1743",
  258. "rtp_audio_out_skip_packet_count": "0",
  259. "rtp_audio_out_dtmf_packet_count": "0",
  260. "rtp_audio_out_cng_packet_count": "0",
  261. "rtp_audio_rtcp_packet_count": "6816",
  262. "rtp_audio_rtcp_octet_count": "496266"
  263. },
  264. "app_log": {
  265. "applications": [
  266. {
  267. "app_name": "set",
  268. "app_data": "timezone=America/Sao_Paulo",
  269. "app_stamp": "1504893860278107"
  270. },
  271. {
  272. "app_name": "set",
  273. "app_data": "tenant_id=1",
  274. "app_stamp": "1504893860278683"
  275. },
  276. {
  277. "app_name": "set",
  278. "app_data": "call_queue_id=2",
  279. "app_stamp": "1504893860279131"
  280. },
  281. {
  282. "app_name": "set",
  283. "app_data": "original_call_uuid=6b641ad8-4652-48b1-9847-a6f621c67b33",
  284. "app_stamp": "1504893860279603"
  285. },
  286. {
  287. "app_name": "set",
  288. "app_data": "sip_h_X-TENANT_ID=1",
  289. "app_stamp": "1504893860280920"
  290. },
  291. {
  292. "app_name": "set",
  293. "app_data": "sip_h_X-CALL_QUEUE_ID=2",
  294. "app_stamp": "1504893860281372"
  295. },
  296. {
  297. "app_name": "set",
  298. "app_data": "sip_h_X-CALL_UUID=6b641ad8-4652-48b1-9847-a6f621c67b33",
  299. "app_stamp": "1504893860281724"
  300. },
  301. {
  302. "app_name": "set",
  303. "app_data": "leg_timeout=60",
  304. "app_stamp": "1504893860282102"
  305. },
  306. {
  307. "app_name": "set",
  308. "app_data": "cc_export_vars=hold_music,tenant_id,call_queue_id,exit_cause,miss_cause,original_call_uuid, leg_timeout, sip_h_X-TENANT_ID, sip_h_X-CALL_QUEUE_ID, sip_h_X-CALL_UUID",
  309. "app_stamp": "1504893860282495"
  310. },
  311. {
  312. "app_name": "answer",
  313. "app_data": "",
  314. "app_stamp": "1504893860283205"
  315. },
  316. {
  317. "app_name": "set_zombie_exec",
  318. "app_data": "",
  319. "app_stamp": "1504893860296580"
  320. },
  321. {
  322. "app_name": "set",
  323. "app_data": "call_timeout=60",
  324. "app_stamp": "1504893860297261"
  325. },
  326. {
  327. "app_name": "set",
  328. "app_data": "continue_on_fail=true",
  329. "app_stamp": "1504893860298251"
  330. },
  331. {
  332. "app_name": "set",
  333. "app_data": "hangup_after_bridge=false",
  334. "app_stamp": "1504893860298866"
  335. },
  336. {
  337. "app_name": "set",
  338. "app_data": "cc_outbound_announce=/srv/shared/default_data/callix.com/sound_files/call_queue/call_notice_sound.wav",
  339. "app_stamp": "1504893860299693"
  340. },
  341. {
  342. "app_name": "set",
  343. "app_data": "hold_music=/srv/shared/default_data/callix.com/sound_files/call_queue/hold_sound.wav",
  344. "app_stamp": "1504893860300300"
  345. },
  346. {
  347. "app_name": "playback",
  348. "app_data": "/srv/shared/default_data/callix.com/sound_files/call_queue/welcome_sound.wav",
  349. "app_stamp": "1504893860300574"
  350. },
  351. {
  352. "app_name": "lua",
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  390. {
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  398. "dialplan": "XML",
  399. "caller_id_name": "551123456789",
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  410. "originatee": {
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  414. "dialplan": "",
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  416. "ani": "551123456789",
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  418. "caller_id_number": "551123456789",
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  423. "source": "src/switch_ivr_originate.c",
  424. "context": "default",
  425. "chan_name": "sofia/internal/agent_0000000001_operador2"
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  428. }
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  430. "times": {
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  432. "profile_created_time": "1504893868775546",
  433. "progress_time": "0",
  434. "progress_media_time": "1504893860276384",
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  436. "bridged_time": "1504893868796602",
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  440. "resurrect_time": "0",
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  443. },
  444. {
  445. "dialplan": "XML",
  446. "profile_index": "1",
  447. "extension": {
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  449. "number": "0000000001_fila-de-suporte",
  450. "applications": [
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  453. "app_data": "sip_h_X-TENANT_ID=1"
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  455. {
  456. "app_name": "set",
  457. "app_data": "sip_h_X-CALL_QUEUE_ID=2"
  458. },
  459. {
  460. "app_name": "set",
  461. "app_data": "sip_h_X-CALL_UUID=${call_uuid}"
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  463. {
  464. "app_name": "set",
  465. "app_data": "leg_timeout=60"
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  467. {
  468. "app_name": "set",
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  474. },
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  479. {
  480. "app_name": "set",
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  483. {
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  485. "app_data": "continue_on_fail=true"
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  487. {
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  489. "app_data": "hangup_after_bridge=false"
  490. },
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  495. {
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  499. {
  500. "app_name": "playback",
  501. "app_data": "/srv/shared/default_data/callix.com/sound_files/call_queue/welcome_sound.wav"
  502. },
  503. {
  504. "app_name": "lua",
  505. "app_data": "${script_dir}/delay_callback.lua 1 ${caller_id_number}"
  506. },
  507. {
  508. "app_name": "callcenter",
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  525. "dialplan": "XML",
  526. "caller_id_name": "551123456789",
  527. "ani": "551123456789",
  528. "aniii": "",
  529. "caller_id_number": "551123456789",
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  534. "source": "mod_sofia",
  535. "context": "public",
  536. "chan_name": "sofia/internal/551123456789@callix.com"
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  538. "times": {
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  540. "profile_created_time": "1504893860255582",
  541. "progress_time": "0",
  542. "progress_media_time": "1504893860276384",
  543. "answered_time": "1504893860276384",
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