[Amena] Hi, my name is Amena, how may I assist you with your booking today?
[kier] How can I contact the Twitter team via telephone? I was speaking to a lady called claire but did not manage to get a number to call her back on.
[kier] I have called customer services who were unable to help me.
[Amena] Hi Keir
[Amena] The Social Media team do not have phone numbers as they do not take calls.
[Amena] Is there something I can assist you with?
[kier] Why would she tell me to contact her if we have any other problems?
[Amena] This maybe via Twitter not by phone.
[kier] Utterly useless. I'm sorry, but we had a call today (icing on a turd cake) telling my grandparents that they couldn't take the mobility scooter that my disabled grandad requires onto the transfer when they land.
[Amena] O
[kier] Were then told someone would call back as we explained it came apart into small pieces for transport. Nobody called back.
[Amena] Ok
[Amena] So a solution to this is to book a private transfer that will accept to carry the scooter too.
[kier] We then called this morning and was offered a refund of £32 per person and an alternate of a private transfer for £76
[kier] My nan said that she wasn't sure and was told that she needed to call back "ASAP" as she is "running out of time"
[kier] She just called to accept the refund and was told that she could no longer have one, and then the advisor told her "i don't really know what you want"
[kier] How is that customer service?
[kier] The original complaint was being told that we should pay for an extra seat at around £300 instead of being offered a medical seat due to my grandad's disabilities.
[kier] So you can probably see why I am utterly furious and exasperated by the "customer service" so far.
[Amena] I  do understand however you do need to speak to an advisor.
[Amena] How was the booking made?
[kier] Online. I would like to speak to Claire, however apparently that (along with customer service) seems to be beyond the reach of your company.
[kier] If she has the ability to make phone calls to my house, surely they are able to receive them too.
[Amena] Apologies but they do not accept incoming calls.
[Amena] You will need to call in and speak to an Advisor.
[kier] We have done so; "I'm not sure what you want"