ManuelF @Ubisoft Support wrote:	13/12/2017 @ 11:46
Summary - Connection issues with R6S on PC.

Investigation - Can perform connectivity steps in FAQ and return with launcher logs.

Advised to perform steps in connectivity FAQ, return with launcher logs if they do not help.
- no joy

Advised temporarily disabling UPnP
Requested ports screenshots
- cst using laptop; below spec (CPU and GPU); overclocked CPU, integrated graphics set as default; some OS conflicts

3. Outcome: Advised laptop not supported; Sent general performance guidelines: dedicated GPU updated and as default device. Disable overlays and background apps; http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx
ManuelF @Ubisoft Support wrote:	13/12/2017 @ 11:39
Welcome back Hisuka_sama,

I'm sorry these issues are still present. My name is Manuel and I will be assisting you with your case. Allow me to start by apologising for the time that I have taken to get back to you on this ticket. We are doing our best to improve our service to ensure our responses are as quick as possible. I've taken a look to your system reports, and I am sorry to say that laptops are not an officially supported platform, and your system is below the minimum system requirements for Rainbow Six: Siege. Please see this link - [https://support.ubi.com/en-GB/faqs/000024358/PC-Requirements-for-Rainbow-Six-Siege/] - for reference.. So, there is no guarantee that the game will work correctly on your system. However I am still happy to try some troubleshooting steps to see if we can get it to work.

I can see the CPU is under overclock, and that can cause instability. The graphics chip being used as default is your Intel(R) HD Graphics and not you dedicated AMD. The latter is also out of date, drivers wise, so let's start by doing a clean install of the drivers (http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx).

Now, set it as the default graphics chip:

AMD:
• Open the AMD Catalyst Control Center
• Go to Graphics > PowerPlay - Set Plugged In and Battery to Maximum Performance. Click Apply.
• If applicable to your graphics card, go to Graphics > 3D and move the slider across to Performance so it is set for Optimal Performance. Click Apply.
• If your Catalyst Control Center has the Switchable Graphics tab go there and browse to locate the game executable (.exe) and set it for High Performance. Click Apply

The DPI in your laptop is set to 125%, and this is known to cause issues. Let's set the DPI to 100%:
1. Open Settings, click on the System icon
2. Click on Display on the right side
3. On the option "Scale and layout" be sure to have "100%"
Click on the Sign out now link to apply

I also advise to run the game with the least background apps running as possible, this includes overlays:

1. Open Settings, and click/tap on the Privacy icon.
2. Click/tap on Background apps on the left side, and turn on (default) or off to Let apps run in the background under Background Apps on the right side.
3. When finished, you can close Settings if you like.

To disable game overlays:

Steam:
- Click on Steam and click on the "Settings" button. Click on the "In-Game Settings" tab.
- Uncheck the box next to "Enable Steam Community In-Game" and click OK.

Uplay:
- Open Uplay and click the little gear icon in the top right corner.
- Click settings
- Under the general tab uncheck "Enable in-game overlay for supported games." You'll get a warning when you try to launch the game about having this unchecked but I don't think it actually affects anything in game.

AMD:
1. Launch Raptr, then click the small "wrench" symbol on the left side of the close and minimize buttons.
2. Click "Preferences".
3. Go to the "In-Game" tab.
4. Uncheck everything.
5. Hit "OK".

I am sorry for the long and number of steps I've sent you. At Ubisoft our goal is to provide a great customer experience and we would love to receive your feedback. In a few days you may receive a link to a survey via email. If you can, please take a few minutes to rate the support you received in this case. I understand this was not the solution you were looking for and I want to apologise for the inconvenience caused and thank you for your comprehension and patience in this matter.

Please let me know if I can assist you with anything else as I will be here to help you if you need.

Kind Regards,
Manuel
Ubisoft Customer Support
You wrote	12/12/2017 @ 12:30
I tried disabling it and enabling it , uploaded a screenshot of the ports I forwarded
now after Operation white noise the error number changed to 0x0000c015
idk why my case is close tho , you people replied after a week and i didnt get any email with the notification of the reply
all I got is the email saying "Recently you requested personal assistance from Ubisoft Support. As we have not heard from you in the last four days your case has been closed automatically."
i didnt know that Mr.Ty replied
TiagoB @Ubisoft Support wrote:	05/12/2017 @ 16:52
Hello Hisuka_sama,

Thank you for reaching Ubisoft Customer Support.

My name is Ty and I will be taking over your case so that we can try and explore other possible solutions for your issue.

I am sorry you are still having issues.

Can you please try temporarily disabling UPnP on your router as well? If this does not help, please re-enable it.

If the issue persists, could you provide me with screenshots of the ports you have forwarded on your router?

In the meantime, if you have any further issues, please do not hesitate to contact me.

Kind regards,
Ty
Ubisoft Customer Support.
You wrote	28/11/2017 @ 07:41
I tried the steps mentioned in the tutorial sent and i think it got worse because yesterday when I try to join a game it joins once every 5 trials or more
now it doesn't join at all
and here are the files requested
Tom C @Ubisoft Support wrote:	27/11/2017 @ 14:43
Hello Hisuka_sama,

Thank you for contacting Ubisoft Customer Support.

I apologise for the delayed reply. My name is Tom and I will be helping with your query.

I am sorry to hear you are experiencing this issue with the connection to the game. Hopefully, I can help to get you playing the game as it should be played.

A connectivity error of this type may have been a temporary issue so please retry if you have not already done so. If you are still running into this, to rule out any issues with the connection, as well as any troubleshooting steps you may have already tried, please follow the steps in this FAQ to help improve your connectivity:

https://support.ubi.com/en-gb/FAQ/9/2559/connectivity-issues-in-rainbow-6-siege/kA030000000elKfCAI

Once the steps are performed, please try the game again. If that does not help, in order to investigate your issue further I need you to send us files from the following folder:

C: \ Program Files(x86)\ Ubisoft\Ubisoft Game Launcher\Logs

The files we will need are:

launcher_log.txt
network_info.txt

If you can send these files to me, I will look into them and investigate further for you.

Kind Regards,
Tom
Ubisoft Customer Support
You wrote	24/11/2017 @ 03:55
hello , i try to connect to a casual multiplayer game and I queue but it disconnects after a while before even I join a game and give me error 2-0x0000b005 or a number like that
I bought the game like 4 days ago but I could only play one game and that happened after I disabled wifi and used a cable , disabled win10 firewall, disabled steam overlay ,port forwarded almost every port needed for the game and uplay
I have 88 ping to weu servers