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  1. [25/02/16 7:40:24 PM] Sam Smith: Daniel,
  2. Your site is working on old server
  3. [25/02/16 7:40:28 PM] Daniel Colgrove: I'm concerned if your going on leave I won't get this done..
  4. [25/02/16 7:40:47 PM] Daniel Colgrove: But in Wpengine wordpress that is the active site???
  5. [25/02/16 7:40:49 PM] Sam Smith: So you are asking to configure site on wp engine. right
  6. [25/02/16 7:41:08 PM] Sam Smith: Have you configured site on WP engine?
  7. [25/02/16 7:41:14 PM] Daniel Colgrove: I click on wordpress in wp engine, make changes there and I can see it on the live site
  8. [25/02/16 7:41:27 PM] Daniel Colgrove: I though Jamie Mckean had..
  9. [25/02/16 7:41:55 PM] Daniel Colgrove: I though we were working on the Wpengine host because the old host was hacked?
  10. [25/02/16 7:42:20 PM] Daniel Colgrove: have you got my Wpengine log-ins?
  11. [25/02/16 7:42:29 PM] Sam Smith: I think, there is some conflictions. Let me check it with my team. AS they are working on old server. and changes are reflacting on live site
  12. [25/02/16 7:42:41 PM] Sam Smith: Yes, today got your comment on PMS.
  13. [25/02/16 7:43:09 PM] Sam Smith: Give me few moment. I will need to check it properly. I will respond you in 10-15 mins
  14. [25/02/16 7:43:14 PM] Sam Smith: okay for you?
  15. [25/02/16 7:43:15 PM] Daniel Colgrove: ok
  16. [25/02/16 7:43:30 PM] Sam Smith: Thanks..
  17. [25/02/16 7:47:48 PM] Sam Smith: https://my.wpengine.com/users/login
  18. User: dbcptyltd
  19. Pass: Oscar789
  20. [25/02/16 7:47:56 PM] Sam Smith: Is it the login detail ?
  21. [25/02/16 7:52:26 PM] Daniel Colgrove: yes
  22. [25/02/16 7:55:28 PM] Sam Smith: Team has used these cpanel detail for generating FTP details.
  23.  
  24. https://rsj35.rhostjh.com:2083/logout/?locale=enBlue gecko hosting / wa hosting
  25. Username: dreambat
  26. Password: =N4PX}[o7V-F
  27.  
  28. FTP details are :
  29. HOST: ftp.dreambathrooms.com.au
  30. USER: dave_new@dreambathrooms.com.au
  31. PASS: UJK%owhk]^(M
  32. [25/02/16 7:55:40 PM] Sam Smith: So I think we are on same plateform
  33. [25/02/16 7:55:46 PM] Daniel Colgrove: I dont understand
  34. [25/02/16 7:55:57 PM] Sam Smith: On 25/02/16, at 7:47 PM, Sam Smith wrote:
  35. > https://my.wpengine.com/users/login
  36. User: dbcptyltd
  37. Pass: Oscar789
  38. these details are not eorking at our end
  39. [25/02/16 7:57:00 PM] Daniel Colgrove: ill check it out, 1 min..
  40. [25/02/16 7:57:54 PM] Sam Smith: Cpanel details are working at our end. By the help of these details, we have generated FTP details.
  41. [25/02/16 7:58:10 PM] Daniel Colgrove: i don't understand what you are saying
  42. [25/02/16 7:59:00 PM] Sam Smith: On 25/02/16, at 7:55 PM, Sam Smith wrote:
  43. > https://rsj35.rhostjh.com:2083/logout/?locale=enBlue gecko hosting / wa hosting
  44. Username: dreambat
  45. Password: =N4PX}[o7V-F
  46. These are the cpanel details... which you have shared with us. Right?
  47. [25/02/16 7:59:22 PM] Daniel Colgrove: that is the old server cpanel
  48. [25/02/16 8:01:07 PM] Sam Smith: Okay got it. You have shared both WP engine and old details.
  49. If your site is configured on wp engine, how the changes made on live.
  50.  
  51. May you please share correct WP engine details
  52. [25/02/16 8:01:07 PM] Daniel Colgrove: Sorry, for wpengine
  53. [25/02/16 8:01:21 PM] Daniel Colgrove: youmaildan@gmail.com
  54. [25/02/16 8:01:28 PM] Daniel Colgrove: Oscar789
  55. [25/02/16 8:02:02 PM] Sam Smith: Yes got this
  56. [25/02/16 8:02:11 PM] Daniel Colgrove: When you click on the wordpress link there, that is the current active site, but Wpengine are sating the site is not live on their sever.
  57. [25/02/16 8:02:17 PM] Sam Smith: let me share it with team
  58. [25/02/16 8:02:38 PM] Daniel Colgrove: Which I don't understand because it is the link coming from Wpengin, the Wordpress they set-up
  59. [25/02/16 8:04:12 PM] Sam Smith: Got your point. Let me share concern with team
  60. [25/02/16 8:04:54 PM] Daniel Colgrove: Ill also share my domain name host if you need to configure DNS..
  61. [25/02/16 8:06:19 PM] Daniel Colgrove: Weird, it says there is an install, but the install there has had no website visits when I know we have had plenty the last few days.
  62. [25/02/16 8:06:42 PM] Daniel Colgrove: Can you please make a back-up of the site as it is right now so there are no problems
  63. [25/02/16 8:12:19 PM] Daniel Colgrove: https://manage.crazydomains.com.au/members/domains/details/?id=5800431
  64. [25/02/16 8:12:23 PM] Sam Smith: Daniel,
  65. I don't know, how they have configured this site. As this site is accessable from both the detaills.
  66. [25/02/16 8:12:23 PM] Daniel Colgrove: breedalby@hotmail.com
  67. zack7891
  68. [25/02/16 8:14:05 PM] Daniel Colgrove: Please find out what is going on
  69. [25/02/16 8:14:51 PM] Daniel Colgrove: Please take a backup of the site as it is right no. I don't want to lose everything we have done.
  70. [25/02/16 8:15:09 PM] Daniel Colgrove: Can you please make a copy of the site as it is and somehow get it to me.
  71. [25/02/16 8:16:47 PM] Sam Smith: Let me discuss there points with IT Team. let me instruct team to take a backup
  72. [25/02/16 8:17:03 PM] Daniel Colgrove: ok
  73. [25/02/16 8:19:33 PM] Sam Smith: We need DB details to take backup of Database.
  74. [25/02/16 8:23:09 PM] Daniel Colgrove: which ones?
  75. [25/02/16 8:25:59 PM] Sam Smith: From where we can take backup of Database?
  76. [25/02/16 8:27:46 PM] Daniel Colgrove: First I guess we need to find out where the database is: Old server or Wpengine?
  77. [25/02/16 8:27:57 PM] Sam Smith: yes..
  78. [25/02/16 8:28:09 PM] Daniel Colgrove: Havnt I given you logins for both? What else do you need?
  79. [25/02/16 8:28:31 PM] Sam Smith: Sam Smith added Daniel . to this conversation
  80. [25/02/16 8:28:57 PM] Sam Smith: [5:57:47 PM] Daniel Colgrove: First I guess we need to find out where the database is: Old server or Wpengine?
  81. [5:57:57 PM] Sam Smith: yes..
  82. [5:58:09 PM] Daniel Colgrove: Havnt I given you logins for both? What else do you need?
  83.  
  84. Daniel, please have a look on above comments
  85. [25/02/16 8:30:24 PM] Daniel Colgrove: ?
  86. [25/02/16 8:31:00 PM] Daniel Colgrove: Which comments?
  87. [25/02/16 8:32:00 PM] Sam Smith: Sorry, its not for you. :-)
  88.  
  89. My developer's name any yours are same.
  90. [25/02/16 8:32:32 PM] Daniel Colgrove: oh ok. maybe get him to read our whole converstaion
  91. [25/02/16 9:02:45 PM] vidya.sparx: Our IT team is looking on issue.
  92. Your site is still working from old Server
  93. [25/02/16 9:03:07 PM] vidya.sparx: We are taking backup of database from old server
  94. [25/02/16 9:03:15 PM] vidya.sparx: Files size is too huge
  95. [25/02/16 9:03:21 PM] vidya.sparx: so it will take time
  96. [25/02/16 9:04:09 PM] Daniel Colgrove: Can you migrate onto WPengen and then point the DNS to the wpengine?
  97. [25/02/16 9:05:18 PM] vidya.sparx: You will need to talk with crezydomain support team for this
  98. And ask for WP engine to name server
  99. [25/02/16 9:06:58 PM] Daniel Colgrove: I don't think they do that.I have access to the DNS settings
  100. [25/02/16 9:07:22 PM] Daniel Colgrove: I've given Sam the details
  101. [25/02/16 9:07:53 PM] Sam Smith: To view this shared photo, go to: https://api.asm.skype.com/s/i?0-neu-d4-5b10db5378f1605841db64b496ef4042
  102. [25/02/16 9:08:33 PM] vidya.sparx: Please wait for a moment
  103. [25/02/16 9:10:50 PM] Daniel Colgrove: Sam, the link is empty..
  104. [25/02/16 9:14:59 PM] Sam Smith: Hello Daniel we have check this issue and found that your domain dreambathrooms.com.au is pointed on your old hosting rsj35.rhostjh.com
  105. [25/02/16 9:16:01 PM] Sam Smith: If you will ping dreambathrooms.com.au then reply shound be come from 162.242.153.185 ip which is your wpengine ip
  106. [25/02/16 9:16:24 PM] Sam Smith: but reply is coming from your old hosting which ip is 50.87.42.88
  107. [25/02/16 9:16:54 PM] Sam Smith: So point your domain dreambathrooms.com.au with wpengine ip 162.242.153.185
  108. [25/02/16 9:17:10 PM] Daniel Colgrove: If we point to Wp engine, will it still be the same site we have been working on?
  109. [25/02/16 9:17:39 PM] Daniel Colgrove: What setting should change:
  110. [25/02/16 9:18:13 PM] Daniel Colgrove: Name Server 1, Name server 2, DNS
  111. [25/02/16 9:18:45 PM] Daniel Colgrove: Don't we have to migrate the wordpress site we have been working on over to Wpengine before I change DNS?
  112. [25/02/16 9:20:36 PM] vidya.sparx: yes we will need to migrate site to wpengine before change the DNS
  113. [25/02/16 9:22:04 PM] Daniel Colgrove: can you guys do that now and then tell me the DNS and name server 1&2 settings.
  114. [25/02/16 9:22:20 PM] Daniel Colgrove: Please take a back up of work done so far before we do this
  115. [25/02/16 9:23:01 PM] vidya.sparx: Please ask wpengine hosting for nameservers
  116. [25/02/16 9:24:18 PM] vidya.sparx: Also it would be better if you will take backup of Uploads (WP contents), and upload it to WP engine.
  117. As it's too huge.
  118. Approx 3 GB
  119. [25/02/16 9:24:44 PM] vidya.sparx: We have taken backup of
  120. DB
  121. Files.
  122. [25/02/16 9:25:09 PM] Daniel Colgrove: I don't know how to migrate the site over to Wpengine.
  123. [25/02/16 9:25:19 PM] Daniel Colgrove: I was hoping you guys would do that
  124. [25/02/16 9:26:11 PM] Daniel Colgrove: Have you done that before?
  125. [25/02/16 9:27:58 PM] Daniel Colgrove: there is a Wpengine Plug in on my wordpress that has a migration feature, should I use this?
  126. [25/02/16 9:29:39 PM] vidya.sparx: We will do things for you. but it will take much time.
  127. Now, we are taking backup of WP contents. But it will take approc 3-4 hours.
  128. We will configure it tomorrow. And after that you will need to update nameserver.
  129. [25/02/16 9:29:51 PM] vidya.sparx: Okay for you?
  130. [25/02/16 9:30:14 PM] vidya.sparx: We have taken backup of
  131. DB
  132. Files
  133. [25/02/16 9:30:42 PM] Daniel Colgrove: I've found out how to do it via the Wpengine plugin. I'm going to give it a shot.
  134. [25/02/16 9:31:07 PM] Daniel Colgrove: If I make a mistake you have a back up of the current site and the work we have done so far?
  135. [25/02/16 9:32:16 PM] vidya.sparx: No. we have not the whole backup. I already told you that we will take backup of WP content folder.
  136. But due to huge size it will take approx 3 -4 hours
  137. [25/02/16 9:32:59 PM] vidya.sparx: It would be better, if you will take a back of this folder before proceding and of the R&D
  138. [25/02/16 9:33:27 PM] Daniel Colgrove: I don't know how to take a back-up of the website
  139. [25/02/16 9:33:53 PM] Daniel Colgrove: are you saying you are taking the back-up now, and tomorrow you will migrate it over?
  140. [25/02/16 9:34:09 PM] vidya.sparx: yes.
  141. [25/02/16 9:34:09 PM] Daniel Colgrove: or you are going to take a back up tomorrow and I can migrate it
  142. [25/02/16 9:35:03 PM] Daniel Colgrove: ok. From what I can see all we need to do is enter these details into the WPengine migration plug-in :
  143. [25/02/16 9:35:24 PM] Daniel Colgrove: Destination Site URL:
  144. dbcptyltd.wpengine.com
  145. SFTP Server Address:
  146. 162.242.153.185
  147. SFTP Username:
  148. dbcptyltd-migration2
  149. SFTP Password:
  150. W9qoqMOb7d
  151. [25/02/16 9:35:34 PM] vidya.sparx: We have started backup. But we will not be available after few moment, as our working hours is completed.
  152. So backup will still going on. and we will upload it by tomorrow
  153. [25/02/16 9:36:05 PM] Daniel Colgrove: email: youmaildan@dreambathrooms.com
  154. [25/02/16 9:36:16 PM] Daniel Colgrove: ok, thanks.
  155. [26/02/16 2:16:41 PM] Daniel Colgrove: Hi guys,
  156. [26/02/16 2:17:10 PM] Daniel Colgrove: Please let men know if the backup had been made and the site migrated over.
  157. [26/02/16 2:17:22 PM] Daniel Colgrove: Also, our "contact form" is not working.
  158. [26/02/16 2:19:24 PM] Anna: Hello Daniel
  159. [26/02/16 2:19:29 PM] Anna: Let me check with the team ..
  160. [26/02/16 2:19:33 PM] Anna: please give me a min
  161. [26/02/16 2:23:04 PM] Anna: Anna added pc001.sis to this conversation
  162. [26/02/16 2:23:11 PM] Anna: Hi Daniel..
  163. [26/02/16 2:24:12 PM] Anna: Let me introduce Alick, he is taking care of your project in absence of Sam...
  164. [26/02/16 2:24:39 PM] Anna: He will update you on the project task soon..
  165. [26/02/16 2:37:18 PM] Daniel Colgrove: Hi Anna,
  166. [26/02/16 2:37:41 PM] Daniel Colgrove: How about the guy I was talking to last, Daniel/Vidya?
  167. [26/02/16 2:38:19 PM] Anna: He is doing the amendments you asked yesterday and will update you once done..
  168. [26/02/16 2:39:28 PM] Daniel Colgrove: Sam introduced me to a "Daniel", who I was chatting with last night regarding the back-up and site migration
  169. [26/02/16 2:40:43 PM] Anna: Yes, he is a developer and presently working on your project .. Alick is looking after it and will update you soon once done ..
  170. [26/02/16 2:41:09 PM] Daniel Colgrove: is it Alick or Daniel I spoke with last night, I thought it was Daniel
  171. [26/02/16 2:41:59 PM] Anna: You spoke to Daniel only.. But in absence of Sam Alick is your Project cordinator for this project... and he will update you on the project progress..
  172. [26/02/16 2:42:18 PM] Anna: Daniel is our developer and working on your project..
  173. [26/02/16 2:57:50 PM] Daniel Colgrove: oh, ok
  174. [26/02/16 4:02:07 PM] Daniel Colgrove: I'm a bit concerned because Daniel said he had started the back up yesterday and was going to migrate the site over today and I havnt heard anything back yet. Has he started work yet or does he work late hours?
  175. [26/02/16 4:14:00 PM] pc001.sis: Hi Daniel
  176. [26/02/16 4:14:14 PM] pc001.sis: Hoe you are fine..!!
  177. [26/02/16 4:15:15 PM] pc001.sis: backup hae been completed at our end and Daniel is working on task, so will keep you posted.
  178. [26/02/16 4:15:46 PM] pc001.sis: and now we are working with WPengine server
  179. [26/02/16 4:15:57 PM] Daniel Colgrove: Hi Alick, great, thanks.
  180. [26/02/16 4:16:01 PM] pc001.sis: so you'll get all update on that server
  181. [26/02/16 4:16:16 PM] Daniel Colgrove: is the migration complete?
  182. [26/02/16 4:16:32 PM] pc001.sis: yes
  183. [26/02/16 4:17:01 PM] Daniel Colgrove: awesome, do we have new wordpress log in or the same?
  184. [26/02/16 4:17:49 PM] pc001.sis: admin login are same as previous
  185. [26/02/16 4:22:14 PM] Daniel Colgrove: Great, Last time we checked, our contact page was not working. Can you please check. Submission form should be sent to info@dreambathrooms.com.au
  186. [26/02/16 4:22:39 PM] Daniel Colgrove: There is also a few things that need to be done, who can I send the list to?
  187. [26/02/16 4:44:55 PM] pc001.sis: you can share them on our PMS system
  188. [26/02/16 4:45:18 PM] pc001.sis: or please send them here
  189. [26/02/16 4:45:42 PM] Daniel Colgrove: I'm not sure dream bathrooms.com.au is pointed to Wpengine. And the wordpress doesn't seem to be on Wpengine because it doesn't have Wpengine controls.
  190. [26/02/16 4:46:27 PM] Daniel Colgrove: Also, I looked up 162.242.153.185 which is my Wupengine address and the site does not come up.
  191. [26/02/16 5:27:02 PM] Daniel Colgrove: anyone there?
  192. [26/02/16 5:45:41 PM] Anna: Hi Daniel
  193. [26/02/16 5:45:59 PM] Daniel Colgrove: Hi Anna
  194. [26/02/16 5:46:05 PM] Anna: Team is on lunch right now. once they are back you will receive a response soon
  195. [26/02/16 5:46:22 PM] Daniel Colgrove: Ok sorry.
  196. [26/02/16 5:48:32 PM] Anna: No problem :)
  197. [26/02/16 6:26:46 PM] Daniel Colgrove: I can see that the team have changed the DNS settings, I'm wondering if there is a name server issue because name servers are piointed to old host.
  198. [26/02/16 6:28:56 PM] Daniel Colgrove: will be back in half an hour
  199. [26/02/16 7:10:56 PM] Daniel Colgrove: Is anyone there?
  200. [26/02/16 7:11:10 PM] Anna: yes Daniel
  201. [26/02/16 7:12:14 PM] Daniel Colgrove: I havnt heard from the guys yet
  202. [26/02/16 7:16:31 PM] Anna: Yes i am following up them
  203. [26/02/16 7:29:28 PM] Daniel Colgrove: I just found a problem, Nameserver was pointed to old host. I have now pointed back to the Domain host
  204. [26/02/16 7:40:44 PM] Daniel .: Ok, let we check
  205. [26/02/16 8:47:14 PM] Daniel Colgrove: ?
  206. [26/02/16 8:53:31 PM] Daniel Colgrove: how did you go with the check?
  207. [26/02/16 9:10:12 PM] Anna: Hello Daniel,
  208. here is the update :
  209.  
  210. If you will ping dreambathrooms.com.au then you will find the reply from 162.242.153.185
  211. It means that you domain is pointed on this ip, If you server is hosted on shared ip you will not get you site page
  212. you will get hosting default page
  213. [26/02/16 9:11:00 PM] Anna: To view this shared photo, go to: https://login.skype.com/login/sso?go=xmmfallback?pic=0-eus-d4-82f3303f0646e70e7b036fd1da88aa07
  214. [26/02/16 9:11:21 PM] Anna: but this page is details 404 page from wpengine
  215. Your old server ip is 50.87.42.88 and if you will browse this ip on your browser you will get hosting default page.
  216. [26/02/16 9:11:51 PM] Anna: To view this shared photo, go to: https://login.skype.com/login/sso?go=xmmfallback?pic=0-eus-d1-4cdda3379230b0a933e88663629edc9d
  217. [26/02/16 9:11:58 PM] Anna: I have checked that your domain is currently working on wpengine
  218. [26/02/16 9:13:58 PM] Daniel Colgrove: ...
  219. [26/02/16 9:15:27 PM] Daniel Colgrove: give me a min..
  220. [26/02/16 9:16:19 PM] Anna: http://50.87.42.88/~dreambat/
  221. [26/02/16 9:17:18 PM] Daniel Colgrove: 162.242.153.185 is the Wpengine host, but if you type that ip address in you get a 404 error
  222. [26/02/16 9:19:22 PM] Daniel Colgrove: Wp engine stats:
  223. [26/02/16 9:19:27 PM] Daniel Colgrove: Visitors Not Available
  224. Bandwidth Not Available
  225. Storage
  226. 441 MB install total
  227. [26/02/16 9:19:41 PM] Daniel Colgrove: the site is over 3GB so how can it be 441 install.
  228. [26/02/16 9:19:44 PM] Daniel Colgrove: ?
  229. [26/02/16 9:20:33 PM] Daniel Colgrove: why does the wordpress not not like a wpengine wordpress?
  230. [26/02/16 9:21:32 PM] pc001.sis: Hi Daniel
  231. [26/02/16 9:21:41 PM] pc001.sis: when did you pointed the site?
  232. [26/02/16 9:22:04 PM] pc001.sis: as turnaround time to generate stats is 24-48 hours
  233. [26/02/16 9:22:28 PM] pc001.sis: it probably takes this much amount of time
  234. [26/02/16 9:23:10 PM] Daniel Colgrove: I pointed name servers 3 hours ago. fair enough but how come the install is shown at 441mb?
  235. [26/02/16 9:25:15 PM] pc001.sis: I believe your this query will be well addressd by wp engine support
  236. [26/02/16 9:29:10 PM] Daniel Colgrove: why does the wordpress look exactly the same as it did when the site was on the old server?
  237. [26/02/16 9:29:28 PM] Daniel Colgrove: and why is it still asking to migrate the site to wpengine?
  238. [26/02/16 9:35:36 PM] Daniel Colgrove: i've check on my end and the hosting check website are saying it's still pointing to my old host, not wpengine..
  239. [26/02/16 9:38:58 PM] Daniel Colgrove: are you there?
  240. [26/02/16 9:39:38 PM] Daniel .: yes
  241. [26/02/16 9:39:57 PM] Daniel .: once we ping your site http://dreambathrooms.com.au/
  242. [26/02/16 9:40:42 PM] Daniel .: now it's point to the 162.242.153.185
  243. [26/02/16 9:40:56 PM] Daniel .: To view this shared photo, go to: https://login.skype.com/login/sso?go=xmmfallback?pic=0-cus-d3-477d3b6c03a0e4026cfb09c6316fdd98
  244. [26/02/16 9:41:02 PM] Daniel .: please see the screenshot
  245. [26/02/16 9:41:06 PM] Daniel Colgrove: but that ip address comes up with 404 erroe
  246. [26/02/16 9:41:36 PM] Daniel .: it's not dadicated id
  247. [26/02/16 9:41:47 PM] Daniel .: it setting of apache srver
  248. [26/02/16 9:42:46 PM] Daniel Colgrove: shouldn't we be on another version of wordpress for Wpengine? how come its still the same on and is asking for us to migrate?
  249. [26/02/16 9:48:59 PM] Daniel .: tell me one thing, this ip is dedicatd or not ?
  250. [26/02/16 9:49:40 PM] Daniel Colgrove: i don't know
  251. [26/02/16 9:49:49 PM] Daniel .: that's the reason.
  252. [26/02/16 9:49:58 PM] Daniel .: this ip is not dedicated.
  253. [26/02/16 9:50:24 PM] Daniel .: if any ip is dedicated then it will not show error.
  254. [26/02/16 9:50:36 PM] Daniel Colgrove: ok.
  255. [26/02/16 9:50:42 PM] Daniel .: Please concern with your hosting provider.
  256. [26/02/16 9:50:45 PM] Daniel Colgrove: why is wordpress still asking to migrate?
  257. [26/02/16 9:51:16 PM] Daniel Colgrove: ok, will do tomorrow. name servers should have updated by then.
  258. [26/02/16 9:51:50 PM] Daniel .: ok, this domain is pointed on this ip, but thip ip is not dedicated.
  259. [26/02/16 9:52:17 PM] Daniel Colgrove: ok, i understand the ip issue.
  260. [26/02/16 9:52:26 PM] Daniel .: That's why domain is working but ip is not.
  261. [26/02/16 9:52:46 PM] Daniel Colgrove: I just don't understand why the wordpress we have been using is the same before the site was migrated.
  262. [26/02/16 9:53:10 PM] Daniel Colgrove: I thought it would be a different version, with wpengine controls and not ask to migrate to wp engine.
  263. [26/02/16 9:53:20 PM] Daniel Colgrove: but it still asked to migrate..
  264. [26/02/16 9:56:06 PM] Daniel .: migration issue occurs from hosting provider.
  265. Please concern with your hosting provider, our team haven't work on migration.
  266. we can see the functionality and can make changes only.
  267. [26/02/16 9:58:10 PM] Daniel Colgrove: but your team said it was going to migrate yesterday after the backup was taken… and you guys were saying the site was on the old server and you migrated the site over to Wpengine
  268. [26/02/16 9:58:26 PM] Daniel Colgrove: that was last night your team said that
  269. [26/02/16 10:02:37 PM] pc001.sis: but we didn't migrated the site. I already updated that this hosting and migration related concenr can be better addressed by WP engine support team
  270. [26/02/16 10:03:59 PM] Daniel Colgrove: [25/02/16 9:33:27 PM] Daniel Colgrove: I don't know how to take a back-up of the website
  271. [25/02/16 9:33:53 PM] Daniel Colgrove: are you saying you are taking the back-up now, and tomorrow you will migrate it over?
  272. [25/02/16 9:34:09 PM] vidya.sparx: yes.
  273. [26/02/16 10:05:32 PM] Daniel Colgrove: if no one has migrated the site over to wpengine then how can the site be working right now when I have pointed the DNS to Wpengine?
  274. [26/02/16 10:06:21 PM] Daniel Colgrove: Are you saying your team has not migrated the website to Wpengine, but you are confirming that the site is on Wpengine?
  275. [26/02/16 10:06:44 PM] pc001.sis: On 26/02/16, at 10:06 PM, Daniel Colgrove wrote:
  276. > Are you saying your team has not migrated the website to Wpengine, but you are confirming that the site is on Wpengine?
  277. yes
  278. [26/02/16 10:09:34 PM] Daniel Colgrove: how my site it get on wpengine?
  279. [26/02/16 10:14:54 PM] pc001.sis: I'm not sure you did it get on WP engine because we checked at oue and and also got it checked from IT team that we didn't migrated the site
  280. [26/02/16 10:16:18 PM] Daniel Colgrove: but just the other day you guys were saying the site was on my old server.
  281. [26/02/16 10:16:46 PM] Daniel Colgrove: and now your guys are saying it's on Wpengine..
  282. [26/02/16 10:17:01 PM] Daniel Colgrove: Wpengine said yesterday the site is not on Wpengine server
  283. [26/02/16 10:17:48 PM] pc001.sis: that might be the case yesterday and today whne team checked site was running on wpengine server
  284. [26/02/16 10:18:49 PM] Daniel Colgrove: but how did it migrate over? vidya said he was going to do it, are you sure he didn't?
  285. [26/02/16 10:19:20 PM] Daniel Colgrove: This is so confusing, I just want this sorted our because wpengine are saying the site is with the old server
  286. [26/02/16 10:20:25 PM] pc001.sis: Vidya didn't migrated and I confirmed from IT team that site is now running on WP engine
  287. [26/02/16 10:20:52 PM] pc001.sis: may be due to turnaround time its not showing wpengine
  288. [26/02/16 10:23:15 PM] Daniel Colgrove: [25/02/16 9:02:45 PM] vidya.sparx: Our IT team is looking on issue.
  289. Your site is still working from old Server
  290. [25/02/16 9:03:07 PM] vidya.sparx: We are taking backup of database from old server
  291. [25/02/16 9:03:15 PM] vidya.sparx: Files size is too huge
  292. [25/02/16 9:03:21 PM] vidya.sparx: so it will take time
  293. [26/02/16 10:23:48 PM] Daniel Colgrove: How could the site have jumped from the old server to Wpengine in a matter of a day or so?
  294. [26/02/16 10:23:58 PM] Daniel Colgrove: I didn't do it….
  295. [26/02/16 10:27:08 PM] pc001.sis: Vidya asked IT tyeam to take backup of the files and datebase but didn't migrated the files
  296. [26/02/16 10:27:34 PM] Daniel Colgrove: I'm totally lost...
  297. [26/02/16 10:28:23 PM] pc001.sis: you can raise ticket to server support team to know from where files were migrated
  298. [26/02/16 10:29:04 PM] Daniel Colgrove: ok, I'll take this conversation to Wpengine and see what they can do.
  299. [26/02/16 10:29:21 PM] pc001.sis: ok
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