Dave H
11:43 AM
Thanks for contacting Google Support. My name is Dave H.
Dave H
11:43 AM
Hi Syed.
Dave H
11:43 AM
I see that you're reporting about an unusual activity.
Syed Rehman
11:43 AM
Hello. My friend sent me money. I wanted to replenish their google balance. The system has written suspicious activity. What's the matter?
Dave H
11:44 AM
I understand your concern. I'll surely look into this for you.
Dave H
11:44 AM
Let me pull up your account details.
Syed Rehman
11:44 AM
You can see. I tried to close and re-open Google Pay. did not help.
Syed Rehman
11:45 AM
Email address?
Dave H
11:45 AM
I appreciate your efforts in resolving the issue. I have your email ID.
Dave H
11:45 AM
Could you please help me with the Transaction ID which you can find on the Google Pay app or at pay.google.com?
Syed Rehman
11:46 AM
L.0497-3B83-A0C2-2478
Dave H
11:46 AM
Thanks for the Transaction ID. Let me look into this further.
Dave H
11:47 AM
I have checked the details for you and I see your Google payments account is currently under review due to security reasons.
As a result, you're unable to claim funds.
Dave H
11:48 AM
Don't worry, I'd like to reach out to my specialist team about your issue. Do you mind if I place you on a 1-5 minute hold?
Syed Rehman
11:48 AM
yes
Dave H
11:48 AM
Thank you!
Syed Rehman
11:48 AM
I need to know the solution to this problem. I want to know how to avoid this problem in the future.
Dave H
11:49 AM
I will definitely let you know about this. Let me get an update from our team. Kindly stay connected.
Syed Rehman
11:53 AM
im waiiting
Dave H
11:53 AM
Thanks for staying connected. I appreciate your time and patience.
Dave H
11:53 AM
I have just got an update from our team.
Dave H
11:54 AM
Our team has approved your account. You may go ahead and claim the funds in 24 hours.
Syed Rehman
11:55 AM
Unable to complete transaction

It looks like there's been unusual activity on your account. For more info, visit our Help Center.
Dave H
11:56 AM
Our team has requested you to claim the funds after 24 hours. It should work.
Syed Rehman
11:56 AM
after 24 hours?
Syed Rehman
11:56 AM
bussines?
Dave H
11:57 AM
Its normal 24 hours.
Dave H
11:58 AM
Also, I would like to inform you that the issue occurred because our system could not verify your payments profile for the transaction.
Syed Rehman
11:59 AM
After or during
Syed Rehman
11:59 AM
So how can I prevent this in the future?
Dave H
11:59 AM
This happened the moment you tried to claim the funds. I'll tell you what can be done to avoid this in future.
Syed Rehman
12:00 PM
I will be very grateful.
Syed Rehman
12:01 PM
My friend can not send me money he writes these words:

Send will be delayed up to 2 days
Just a heads up that this send will take a little longer than usual

We can't wait that long. How to fix it and avoid it in the future?
Dave H
12:02 PM
I understand how concerning it could be. To avoid this in future, please make sure that the name and the address at pay.google.com matches with the payments methods on your account.
Dave H
12:02 PM
This review was initiated solely for your account security.
Dave H
12:02 PM
Google is very specific when it comes to account security. We value our users and hence, we do not take any chances when it is a question of their account and payments profile.
Syed Rehman
12:03 PM
There were no payment methods on my account. Only google balance.
Dave H
12:03 PM
I see that there is Visa Debit card ending in 6988 added to the account. You may check the same at pay.google.com.
Syed Rehman
12:04 PM
It was added later. I tried to withdraw money to her. Instead of google balance.
Syed Rehman
12:04 PM
But I saw the same mistake.
Dave H
12:04 PM
I see.
Dave H
12:05 PM
No problem. Your account is in good standings now to send and receive funds. Our team has approved your account. You should be able to claim the funds after 24 hours.
Dave H
12:06 PM
Once you claim the funds using Google Pay balance, the balance will be credited to you instantly.
Syed Rehman
12:06 PM
So how can I prevent this from happening in the future? I can't contact you every time.
Dave H
12:08 PM
This should not happen the next time as you are using Google Pay balance to claim the funds. The review was initiated the first time and its been taken care of now.
Dave H
12:08 PM
You won't need to do anything from your side.
Syed Rehman
12:09 PM
My questions. How to avoid this problem to my wife?
What should my friend do with a two-day delay and how to get around it. We have no time to wait.
Dave H
12:11 PM
As I said, there's nothing needs to be done from your side. This review was initiated as this was your first transaction through Google Pay. Also, considering your urgency, you may try to claim the funds after sometime. However, our experts team has suggested you to make transactions after 24 hours.
Syed Rehman
12:12 PM
I asked the questions above.
Dave H
12:12 PM
Since, this was your first transaction, this could be the reason behind the review for security reasons of your account.
Dave H
12:12 PM
I'm sorry, I didn't get you.
Syed Rehman
12:12 PM
what about 2day ?
Syed Rehman
12:13 PM
Send will be delayed up to 2 days
Just a heads up that this send will take a little longer than usual
Syed Rehman
12:13 PM
how to avoid it?
Dave H
12:13 PM
May I know where is this message showing?
Syed Rehman
12:14 PM
My friend is trying to send me money and he has a window with these words
Dave H
12:15 PM
I see. Do you know what type of payment method is being used by the sender for this transaction?
Syed Rehman
12:15 PM
debit card
Dave H
12:16 PM
It usually takes 1 business day to send funds through Google Pay using a Debit card.
Dave H
12:17 PM
It should not take 2 days of time.
Syed Rehman
12:17 PM
yes, before that the payments were instant, after this warning became.
Syed Rehman
12:17 PM
take.
Syed Rehman
12:17 PM
I asked him. payment after 2 days becomes available for receipt.
Dave H
12:18 PM
I got your point here. Usually, transactions get completed instantly. However, it may take the maximum time of 1 business day. The sender is getting this message because your account was under review and you were unable to claim the funds.
Syed Rehman
12:19 PM
He told me such an error occurs quite often.
Dave H
12:21 PM
Ideally, it should not come. I would need to check your friend's account to let you know more about this. For security reason, I can access the only account from which you're contacting us. Hence, I would suggest you to kindly ask your friend to contact us so that we can look into this further.
Syed Rehman
12:21 PM
ok.
Dave H
12:22 PM
Once your friend contacts us, we will surely be able to look into his account.
Dave H
12:22 PM
Is there anything else I may help you with today?
Syed Rehman
12:23 PM
Yes
Syed Rehman
12:23 PM
thank u.