Chris Bowe (ACS Compute Lead) [11:49 PM]
@Zach hey man on that Case - that guys just seems to not even pay attention to our updates - i had to pretty  much do the whole investigation for the ticket owner before you-- what i can say in there is if you look at ipconfig /all & print route - out put youll see whats up immediately prolly (edited)
so not sure why they have it setup like that - prolly some vpn adapter somewhere
but at this point - might need to pull up both boxes - login and compare what route info we see in x.x.x.92 - to x.x.x.94 and might just need to have the default persistent routes added back that are missing
https://internal.softlayer.com/Ticket/ticketPreview/77901197
also there should only be 1 default gw set - looks like there may be multiple

William Zachary Lowery [11:55 PM]
Is this stuff we would normally do for them?

Chris Bowe (ACS Compute Lead) [11:56 PM]
lol of course not
which is what we pretty much said in the last update

William Zachary Lowery [11:56 PM]
Ya...   lol

Chris Bowe (ACS Compute Lead) [11:56 PM]
told them simply check out the other one as you have a custom setup and review it
more then likely that public IP never pinged (the public IP we assigned them) before we even did the lacp setup
Im not sure who did the nic teaming tho - it was johns ticket

William Zachary Lowery [11:57 PM]
So it'd probably be best to reiterate that Update first then? Get them to have their network admin look at it, since it's their own setup?

Chris Bowe (ACS Compute Lead) [11:58 PM]
if its slow - id bringup .94 & .92- run an ipconfig /all
and print route
check the routing table and persistent routes and screenshot that to them
also read over that ticket and see if at anypoint any one of us setup the nic teaming
but as far as - Sl support updated the config - i didnt see any evidence of that
and of course re-iterate that port speed changes or adding dual path networking from our end does not touch the OS in any way - why i think its likely that primary pubilc ip prolly didnt ping before we did it

William Zachary Lowery [12:05 AM]
Thank you for the information

Slackbot [12:05 AM]
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Chris Bowe (ACS Compute Lead) [12:07 AM]
np - if its slow id just go the extra mile though - when the previous tech had it - i checked it all out and was trying to lead and teach the ticket owner on what to do and what to check - if its something easy that you can rock star - and rick says its cool - why not go the extra mile if it is just a matter of inserting those missing persistent routes