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  1. Hello Kyle Nic,
  2.  
  3. We were recently notified that one of your buyers filed a chargeback and
  4. asked the credit card issuer to reverse a payment made to you on Jan 29,
  5. 2011.
  6.  
  7. The buyer claims that this purchase was made without authorization to use
  8. the credit card. Their credit card issuer needs additional information from
  9. you about this transaction.
  10.  
  11.  
  12. -----------------------------------
  13. Transaction Details
  14. -----------------------------------
  15.  
  16.  
  17. Buyer's Name:Yan Trustingburg
  18. Buyer's Email:Collazos.Rafael@gmail.com
  19. Buyer's Transaction ID: 8EY07511BT021445W
  20.  
  21. Transaction Date:Jan 29, 2011
  22. Transaction Amount:-$15.00 USD
  23. Case #:PP-001-218-943-053
  24. Your Transaction ID: 2SV52953SH9911524
  25.  
  26. -----------------------------------
  27. What to Do Next
  28. -----------------------------------
  29.  
  30. Please respond within 10 days so that we can help resolve this chargeback.
  31. To respond, log in to your PayPal account and go to the Resolution Center
  32. to provide information about this transaction.
  33.  
  34. The credit card issuer decides if the buyer's claim is legitimate. Once the
  35. credit card issuer receives your information, it may take up to 75 days to
  36. make a final decision.
  37.  
  38. Because the credit card issuer has reversed the charge for this
  39. transaction, we've placed a temporary hold on the funds associated with
  40. this transaction until the case is resolved. Our user agreement explains
  41. our policies on holding funds.
  42.  
  43. You can learn more about chargebacks in the Resolution Center tutorials.
  44.  
  45.  
  46. -----------------------------------
  47. Other Details
  48. -----------------------------------
  49.  
  50. There are no other details regarding this transaction at the moment.
  51.  
  52.  
  53. Sincerely,
  54.  
  55. PayPal
  56. Chargeback Department
  57.  
  58.  
  59. CB:PP-001-218-943-053:USD15.00:2/16/2011:2SV52953SH9911524
  60.  
  61.  
  62. ----------------------------------------------------------------
  63. Copyright © 1999-2011 PayPal. All rights reserved.
  64.  
  65. Consumer advisory- PayPal Pte. Ltd., the holder of PayPal’s stored value
  66. facility, does not require the approval of the Monetary Authority of
  67. Singapore.
  68. Users are advised to read the terms and conditions carefully.
  69.  
  70. PPID PP767
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