Advertisement
Not a member of Pastebin yet?
Sign Up,
it unlocks many cool features!
- Jordan 11:42:11 am
- I was told by another csr that you guys no longer offered the option to get bootloader unlock codes, I was looking to speak to a manager about this before returning the phone
- Abraham Rodriguez 11:42:23 am
- Good morning, this is Abraham! How are you doing today, Jordan?
- I understand where you are coming from. I can definitely do my best to help you with providing you more information on this.
- While I grab that information, may I ask how is the weather like at the moment?
- Jordan 11:43:31 am
- Could be better, as I just said I need to return a new phone unless I can get something not offered anymore
- It's cold out
- I think it hit -20 last night
- Abraham Rodriguez 11:44:12 am
- I see, that is freezing. :(
- Jordan 11:44:48 am
- It's not too bad inside!
- Abraham Rodriguez 11:45:13 am
- I see, better stay warm. :)
- I would like to share with you that this decision to no longer provide these codes was a decision made by HQ, this is why we no longer have any access to them.
- Jordan 11:47:25 am
- I was planning on escalating above your manager, I know how customer service works and I know you and your manager can't do anything about it
- Abraham Rodriguez 11:48:32 am
- I was checking the records we have for you.
- It seems you have contacted us various times for this same request.
- Jordan 11:49:44 am
- I sent one email last night, I would hardly call that various
- When I woke up I had an email saying it wasn't done, then I responded and noticed the ticket was closed already after (bad practice for you guys just closing cases) so if you call one past interaction various that's on you
- Abraham Rodriguez 11:51:27 am
- We would love to escalate this, however, from previous experiences, our service center will not provide us these codes.
- Jordan 11:51:47 am
- I would still like to speak to a manager
- Abraham Rodriguez 11:52:19 am
- You have been called over the phone and chatted various times with various of our agents.
- Jordan 11:52:30 am
- ??
- If you want to make things up then I definitely want to speak to a supervisor
- Abraham Rodriguez 11:53:33 am
- I understand how your feel and apologize for this.
- *you.
- Jordan 11:54:45 am
- I have you exactly what I've done to contact you guys, and I provided my email before the chat so you could see records, but you try to tell me I've contacted many times
- I would like to escalate for this reason, as well as my original reason
- Abraham Rodriguez 11:55:40 am
- Could you please provide me with your phone number and emails?
- Jordan 11:56:33 am
- You should have my email, but why would I provide my phone number after being blatantly lied to?
- Abraham Rodriguez 11:59:00 am
- Also your full name, please.
- Jordan 11:59:19 am
- Dig yourself a deeper hole if you want, if I can't escalate here I have the chatlogs and I can just send them to someone else pointing out I've only made one interaction before this.
- Abraham Rodriguez 12:00:33 pm
- This information is to log this chat and create a ticket for you.
- Jordan 12:00:57 pm
- How long will an escalation case take?
- Abraham Rodriguez 12:02:49 pm
- I need to have your phone number, email and full name so I can create this ticket, if you can kindly provide me this information, I can start creating your ticket. :)
- Jordan 12:02:54 pm
- I'm returning the phone in about 4 hours, this was going to be my personal phone until I got the mate20, but I don't think i'll stick with Huawei after this.
- How long will it take for someone to get back to me about the ticket? If it's more than 4 hours I would like to speak to a live chat manager.
- Abraham Rodriguez 12:04:12 pm
- I will check this for you.
- Jordan 12:07:30 pm
- At most call centers its 24-72 hours for a call back, and 24 for an email. I've done the job before and I know how it works. I am insulted that you think lying directly to a customer is appropriate though, I have no problem contacting your social media team about this and letting them look into it
- Abraham Rodriguez 12:08:28 pm
- If you can provide me with your information we can definitely look into the ETA of hearing back from us.
- If you do not want to provide us with this information that is fine, however, to better assist you we do need this.
- Jordan 12:09:10 pm
- I am returning the phone in 4 hours, I could go now and return it in maybe half an hour. I will not be providing information after being lied to. Transfer me to a manager.
- Especially that email, which was provided before chatting in!
- Abraham Rodriguez 12:12:20 pm
- Do you have a phone number, and a last name?
- Jordan 12:13:03 pm
- Looks like that's information for the social media team
- https://pastebin.com/y2WxNMQ6
- Along with that for them
- Abraham Rodriguez 12:14:30 pm
- I am trying to help you, however, if you do not want to work together with me in order to get this ticket created and escalated there is not much I can do. :(
- Jordan 12:15:02 pm
- Abraham Rodriguez
- 11:52 am
- You have been called over the phone and chatted various times with various of our agents.
- How do I know that's true
- Why would I provide personal information to you? For all I know it's your last day and you plan on doing something malicious with it. You've made it clear you have no problem lying through your teeth
- Abraham Rodriguez 12:17:24 pm
- I assure you, that your information is safe with us.
- Jordan 12:18:44 pm
- Yea, I'm sure it is. I'm more concerned is it safe with you?
- Abraham Rodriguez 12:19:02 pm
- Yes, it is.
- Jordan 12:19:37 pm
- Never as a csr have I lied to a customer like you did.
- Abraham Rodriguez 12:19:51 pm
- Would you like to create the ticket?
- Jordan 12:20:01 pm
- It's disrespectful and rude, do you find it works very often?
- Abraham Rodriguez 12:20:51 pm
- I apologize if you feel I am disrespecting you.
- Jordan 12:21:40 pm
- Just try not to lie next time, do you think Facebook or Twitter team will respond faster?
- Abraham Rodriguez 12:22:22 pm
- You are free to try whichec ever means you like. The information to get this unlock code is not something we will have access to.
- Jordan 12:23:25 pm
- I could just post directly on their Facebook page, thanks fam
- Abraham Rodriguez 12:23:47 pm
- Got it.
- Jordan 12:24:37 pm
- received_253394085337153.png
- Have a meme
- For your time!
- Abraham Rodriguez 12:25:09 pm
- Thank you.
- Could I assist you with anything else for now?
- Also, would you like me to have this chat emailed to you as well?
- Jordan 12:25:29 pm
- Nah that's ok, and yes please
- Abraham Rodriguez 12:25:31 pm
- I would really appreciate it, if you could please answer the survey once this chat is over.It will really help me a lot.
- The survey will be to rate me and the service I provided.If you have any comments towards Huawei, please leave them in the feedback section, we would greatly appreciate them.
Advertisement
Add Comment
Please, Sign In to add comment
Advertisement