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  1.  
  2. Jordan 11:42:11 am
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  4. I was told by another csr that you guys no longer offered the option to get bootloader unlock codes, I was looking to speak to a manager about this before returning the phone
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  9. Abraham Rodriguez 11:42:23 am
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  11. Good morning, this is Abraham! How are you doing today, Jordan?
  12. I understand where you are coming from. I can definitely do my best to help you with providing you more information on this.
  13. While I grab that information, may I ask how is the weather like at the moment?
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  18. Jordan 11:43:31 am
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  20. Could be better, as I just said I need to return a new phone unless I can get something not offered anymore
  21. It's cold out
  22. I think it hit -20 last night
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  27. Abraham Rodriguez 11:44:12 am
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  29. I see, that is freezing. :(
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  34. Jordan 11:44:48 am
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  36. It's not too bad inside!
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  41. Abraham Rodriguez 11:45:13 am
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  43. I see, better stay warm. :)
  44. I would like to share with you that this decision to no longer provide these codes was a decision made by HQ, this is why we no longer have any access to them.
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  49. Jordan 11:47:25 am
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  51. I was planning on escalating above your manager, I know how customer service works and I know you and your manager can't do anything about it
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  56. Abraham Rodriguez 11:48:32 am
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  58. I was checking the records we have for you.
  59. It seems you have contacted us various times for this same request.
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  64. Jordan 11:49:44 am
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  66. I sent one email last night, I would hardly call that various
  67. When I woke up I had an email saying it wasn't done, then I responded and noticed the ticket was closed already after (bad practice for you guys just closing cases) so if you call one past interaction various that's on you
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  72. Abraham Rodriguez 11:51:27 am
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  74. We would love to escalate this, however, from previous experiences, our service center will not provide us these codes.
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  79. Jordan 11:51:47 am
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  81. I would still like to speak to a manager
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  86. Abraham Rodriguez 11:52:19 am
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  88. You have been called over the phone and chatted various times with various of our agents.
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  93. Jordan 11:52:30 am
  94.  
  95. ??
  96. If you want to make things up then I definitely want to speak to a supervisor
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  101. Abraham Rodriguez 11:53:33 am
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  103. I understand how your feel and apologize for this.
  104. *you.
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  109. Jordan 11:54:45 am
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  111. I have you exactly what I've done to contact you guys, and I provided my email before the chat so you could see records, but you try to tell me I've contacted many times
  112. I would like to escalate for this reason, as well as my original reason
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  117. Abraham Rodriguez 11:55:40 am
  118.  
  119. Could you please provide me with your phone number and emails?
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  124. Jordan 11:56:33 am
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  126. You should have my email, but why would I provide my phone number after being blatantly lied to?
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  131. Abraham Rodriguez 11:59:00 am
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  133. Also your full name, please.
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  138. Jordan 11:59:19 am
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  140. Dig yourself a deeper hole if you want, if I can't escalate here I have the chatlogs and I can just send them to someone else pointing out I've only made one interaction before this.
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  145. Abraham Rodriguez 12:00:33 pm
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  147. This information is to log this chat and create a ticket for you.
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  152. Jordan 12:00:57 pm
  153.  
  154. How long will an escalation case take?
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  159. Abraham Rodriguez 12:02:49 pm
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  161. I need to have your phone number, email and full name so I can create this ticket, if you can kindly provide me this information, I can start creating your ticket. :)
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  166. Jordan 12:02:54 pm
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  168. I'm returning the phone in about 4 hours, this was going to be my personal phone until I got the mate20, but I don't think i'll stick with Huawei after this.
  169. How long will it take for someone to get back to me about the ticket? If it's more than 4 hours I would like to speak to a live chat manager.
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  174. Abraham Rodriguez 12:04:12 pm
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  176. I will check this for you.
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  181. Jordan 12:07:30 pm
  182.  
  183. At most call centers its 24-72 hours for a call back, and 24 for an email. I've done the job before and I know how it works. I am insulted that you think lying directly to a customer is appropriate though, I have no problem contacting your social media team about this and letting them look into it
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  188. Abraham Rodriguez 12:08:28 pm
  189.  
  190. If you can provide me with your information we can definitely look into the ETA of hearing back from us.
  191. If you do not want to provide us with this information that is fine, however, to better assist you we do need this.
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  196. Jordan 12:09:10 pm
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  198. I am returning the phone in 4 hours, I could go now and return it in maybe half an hour. I will not be providing information after being lied to. Transfer me to a manager.
  199. Especially that email, which was provided before chatting in!
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  204. Abraham Rodriguez 12:12:20 pm
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  206. Do you have a phone number, and a last name?
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  211. Jordan 12:13:03 pm
  212.  
  213. Looks like that's information for the social media team
  214. https://pastebin.com/y2WxNMQ6
  215. Along with that for them
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  220. Abraham Rodriguez 12:14:30 pm
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  222. I am trying to help you, however, if you do not want to work together with me in order to get this ticket created and escalated there is not much I can do. :(
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  227. Jordan 12:15:02 pm
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  229. Abraham Rodriguez
  230. 11:52 am
  231. You have been called over the phone and chatted various times with various of our agents.
  232. How do I know that's true
  233. Why would I provide personal information to you? For all I know it's your last day and you plan on doing something malicious with it. You've made it clear you have no problem lying through your teeth
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  238. Abraham Rodriguez 12:17:24 pm
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  240. I assure you, that your information is safe with us.
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  245. Jordan 12:18:44 pm
  246.  
  247. Yea, I'm sure it is. I'm more concerned is it safe with you?
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  252. Abraham Rodriguez 12:19:02 pm
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  254. Yes, it is.
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  259. Jordan 12:19:37 pm
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  261. Never as a csr have I lied to a customer like you did.
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  266. Abraham Rodriguez 12:19:51 pm
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  268. Would you like to create the ticket?
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  273. Jordan 12:20:01 pm
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  275. It's disrespectful and rude, do you find it works very often?
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  280. Abraham Rodriguez 12:20:51 pm
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  282. I apologize if you feel I am disrespecting you.
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  287. Jordan 12:21:40 pm
  288.  
  289. Just try not to lie next time, do you think Facebook or Twitter team will respond faster?
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  294. Abraham Rodriguez 12:22:22 pm
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  296. You are free to try whichec ever means you like. The information to get this unlock code is not something we will have access to.
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  301. Jordan 12:23:25 pm
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  303. I could just post directly on their Facebook page, thanks fam
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  308. Abraham Rodriguez 12:23:47 pm
  309.  
  310. Got it.
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  315. Jordan 12:24:37 pm
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  317. received_253394085337153.png
  318. Have a meme
  319. For your time!
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  324. Abraham Rodriguez 12:25:09 pm
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  326. Thank you.
  327. Could I assist you with anything else for now?
  328. Also, would you like me to have this chat emailed to you as well?
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  333. Jordan 12:25:29 pm
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  335. Nah that's ok, and yes please
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  340. Abraham Rodriguez 12:25:31 pm
  341.  
  342. I would really appreciate it, if you could please answer the survey once this chat is over.It will really help me a lot.
  343.  
  344. The survey will be to rate me and the service I provided.If you have any comments towards Huawei, please leave them in the feedback section, we would greatly appreciate them.
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