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- InterventionRequest(327) (sent on 1/10/2011) by client(89)
- Faults:
- 1)bikeframe(7): frame is broken
- 2)ights(13): frontlight broken
- //-----------------------------------------------------------------
- Admin(91) plans: tech(93) for InterventionRequest(327) on 2/10/2011
- //-----------------------------------------------------------------
- InterventionRequest(327)
- 1)bikeframe(7)
- a)frame is broken (1/10/2011 by client(89) )
- b)fixed frame (2/10/2011 by tech(93))
- c)frame still broken (3/10/2011 by client(89) )
- d)will send better tech (4/10/2011 by admin(91)) (Admin plans: tech2 for InterventionRequest(327) on 5/10/2011)
- e)fixed frame again (5/10/2011 by tech(94))
- f)frame is ok now (5/10/2011 by client(89) )
- 2)lights(13)
- a)frontlight broken (1/10/2011 by client(89) )
- b)replaced bulb (2/10/2011 by tech(93))
- c)light is ok now (3/10/2011 by client(89) )
- //-----------------------------------------------------------------
- Admin(91) marks InterventionRequest(327) as finished on 5/10/2011 because all problems are solved.
- //-----------------------------------------------------------------
- InterventionsHistory (maybe better call this Comments/Operations?)
- Table Comments/Operations:
- ID faultID interventionID Comment User Date Status
- 1 7 327 frame is broken 89 1/10/2011 0
- 2 7 327 fixed frame 94 2/10/2011 1
- 3 7 327 frame still broken 89 3/10/2011 0
- 4 7 327 will send better tech 91 4/10/2011 0
- 5 7 327 fixed frame again 94 5/10/2011 1
- 6 7 327 frame is ok now 89 5/10/2011 1
- 7 13 327 frontlight broken 89 1/10/2011 0
- 8 13 327 replaced bulb 93 2/10/2011 1
- 9 13 327 light is ok now 89 3/10/2011 1
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